If you want to charge your devices or computer up, bring your own adaptors; all the outlets that worked were the old two-slotted ones with no ground. The three-prong outlets had no power, and the hotel couldn't resolve it. The pool they advertise is filled with scaffolding, as a matter of fact, when you get past the pretty entrance, you're greeted with lots of construction and renovations in progress. So no swimming even though they said there was. The employees' performance varies greatly. There was a young woman and a young man who were as helpful as they could be, and were splendid; but the (perhaps) owner and an older employee of trust showed they knew nothing of customer service or of the hotel-restaurant business. For example, I reserved our room beforehand. The hotel management was supposed to follow up with payment information. They never did, so I called the morning that we were due to arrive. Not only had the owner and older employee never heard of me (didn't recognize my name), but they didn't recognize my email or know we were even coming. Since "their credit card machine was broken", they said I could pay in cash on arrival, or by PayPal, and gave me some guy's name, a bank, and an account number. I had no way to know if this was legitimate. Later, when we arrived at the hotel, no one recognized me or my name, and I had to give it and my email all over again. They accepted cash in Mexican pesos, giving me 11.5 pesos per dollar, an exchange rate worse than I've seen anywhere. The next morning, things did not improve. I tried to buy a coffee at the hotel's restaurant, but their two coffee makers were broken. The owner sent me to a competing hotel-restaurant to buy it. Since we had stayed there, and I had tried to buy coffee there, I asked the owner about leaving my truck parked in the hotel's lot for a few hours while we toured the ruins. He replied angrily asking me "Van a almorzar aqui?
The hotel's location is ideal, as it's located at the entrance to Tulum's Archeological Zone. The rooms were very clean, the air conditioning and Wi-Fi worked, There was always hot water with good pressure. This hotel is in the old Mexican 20's hotel-bar style, lots of pictures of Marilyn Monroe and a topless mermaid in the restaurant-bar fountain.