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Boulevard Kukulkan Km 8.5, 77500 Cancún, Mexico – Show map
Excellent location – rated 9.2/10! (score from 464 reviews)
Rated by guests after their stay at Krystal Grand Punta Cancún.
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210 properties in Cancún
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465 verified reviews
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Krystal Grand Punta Cancún's staff speaks: Spanish, English
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Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Golf Course (within 2 miles), Water Sports Facilities (on site), Sauna, Fitness Center, Spa, Massage, Entertainment Staff
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar
Wired internet is available in the hotel rooms and charges apply.
WiFi is available in public areas and charges apply.
Free public parking is available on site (reservation is not needed).
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, ATM on site, Concierge Service, Private Check-in/Check-out, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Hair/Beauty Salon, Souvenir/Gift Shop
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator
From 3:00 PM
Until 1:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
One additional older child or adult is charged USD 30 per person per night in an extra bed.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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Score from 106 reviews Very good
food(meals at the grill and breakfast were great!) Nice and wide beach
best location in cancun , like no other .. very centraled to everything around
although i was on the 8th floor , i can still hear the grinding noises of the construction which starts very early in the morning , but that supposed to be a temporary issue
Room balcony was good and we had a good view. We had a lost-and-found experience (a camera) that went very well. The service and food at a business reception was fine. The beach and pool areas were enjoyable.
The room safe was without power and fixing it was "not in our maintenance service". The mini-bar was without power and this too could not be fixed. The shower was well-appointed but the handheld unit was broken.
Good location. Most of staff extremely helpful and pleasant.
We received a terrific massage on the spa. The food at the beach bar was also very good, as was the service. The beach is gorgeous.
There is a very large construction project going on right next to the hotel. Many of the rooms overlook the project. There is loud noise from 7am to 8pm, and very bright floodlights all night that shine into your room. We were told by reception that the construction was 9am to 6 pm. They lied. The hotel is ok but not much action or energy. It's very quiet inside the lobby.
The room was beautiful and well-kept with an amazing ocean view at a cost much less than similar hotels that had either the same or less appealing location.
I requesting early check-in (1pm) when reserving the room. The room was not ready until after 3pm. I was not told at check-in that a deposit was needed to use bar/food service on the beach, requiring an additional trip into hotel, up the elevator and to my room in order to fetch credit card (all the while with wet swim suit & sandy feet)
Beach, location, services, breakfast, lounge, cleanliness, safe parking, half off deal for food
No free wifi, limited buffet to breat fast wold have liked to see a lunch and dinner buffet option, limited dining options later at night, no vent in the bathroom, smells would come in from the sewer.
It doesn't have a Jacuzzi.. Water too cold.
Location is perfect. On the beach and right next to Coco Bongo. Beach is quiet.
I had stayed at the other end of the hotel zone but found the location of this hotel far better. The beach was great and the surrounding restaurants, shops and entertainment provided more choices.
Loooong line in Check in, Check out
i stayed only for one night and it served its purpose. my friends stayed in the hotel next door but we could use the beach facilities of each other easily. the breakfast was also nice. you can leave the luggage there as well after your check-out
there were some construction work during the day which was not convenient as I wanted to relax on the beach. it happens sometimes everywhere though.
Excellent location, on the best beach in Cancun!!!! The hotel was clean and very comfortable. Loved the fitness center and the overall ambiance was great.
Service could go a little quicker at some of the restaurants.
Amazing beach!!!! Location is good, 5 min to bars, clubs and shops.There are always lots of sunbeds. Free wifi broadcasting even on the beach! Tequila you should buy at Europa shop on Zona Hotelera or at shops at downtown. Twice cheaper then at souvenir market. CocoBongo must visit, VIP zone the best.
1. SO NOISY! Near hotel there is another hotel construction so from 6 am unbelievable noise even with closed windows:(( I moved to another room on the opposite side, but there was noise from a very strong ventilation system, here closing window helped))
The hotel facilities and rooms are excellent.
Staff were generally impolite, especially those at the front desk. Many times they tried to overcharge for items that we did not consume (in the minibar) and calculated wrong amounts for our room rates.
The location and the food
Whenever I tried to call beforehand, no one picked up the phone. Upon arrival, my booking was not in their system although I received all confirmation and had booking.com contact them beforehand.
the hotel location was very convenient near to the clubs area rooms are clean spa is good
Room location was facing construction site (208) I couldn’t sleep they start early and they stop late Hotel lobby is very noisy and gets louder by night Staff aren’t at all friendly , and if they don’t want to help they just say we don’t speak English No fridge in the room No kettle in the room
Helpful Staff Great location good value for money
When we wanted to pay for our rooms by credit card, we found out that we can only be charged in pesos and that the exchange rate of the hotel (which converts from the room price in booking from usd to pesos) was extremely high. Best option here is to pay usd in cash - which we didn't have....
nice big rooms/beds very clean good breakfast- big choice but wasn't included nice facilities just had bad weather! good value
had a noisy toilet after flushing which was very strange!
the location to bar street and the beach
the rooms look a little bit tired and the bathroom looked old.
There is a time in the morning (11-12) where you dont have a restaurant (only a poor and too expensive "Deli" in the hotel building where you can sit and get a coffee or food), it is unacceptable in a Hotel like this.
We arrived late at night and were welcomed by the most helpful gentleman at the front desk, I believe his name was Urvin. He was the most helpful. Twice more in our stay he assisted us with no hesitation. We also met him again when we were leaving on 31st morning. Why I mention him is because the other men at the front desk were quite inhospitable. But this one guy and his helpfulness made our stay memorable at the hotel. The beach was amazing and enjoyable.
Some people at front desk were not helpful at all.
Pool, room, overall facilities, the famous clubs are close by, walking distance (altought I though they were awful) but not close enough to be loud.
The beach is not the best.