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Boulevard Kukulkan Km 8.5, 77500 Cancún, Mexico – Show map
Excellent location – rated 9/10! (score from 557 reviews)
Rated by guests after their stay at Krystal Grand Punta Cancún.
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203 properties in Cancún
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559 verified reviews
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Krystal Grand Punta Cancún's staff speaks: Spanish, English
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Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Golf Course (within 2 miles), Water Sports Facilities (on site), Sauna, Fitness Center, Spa, Massage, Entertainment Staff
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar
Wired internet is available in the hotel rooms and charges apply.
WiFi is available in public areas and charges apply.
Free public parking is available on site (reservation is not needed).
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, ATM on site, Concierge Service, Private Check-in/Check-out, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Hair/Beauty Salon, Souvenir/Gift Shop
Paid WiFi, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator
Coral Negro (547yrd) Market 28 (7.5miles)
Cambalache (547yrd) Chillis (547yrd) Hard Rock Cafe (547yrd)
Coco Bongo (547yrd)
From 3:00 PM
Until 1:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
One additional older child or adult is charged USD 30 per person per night in an extra bed.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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This stylish resort has a private beach on the Caribbean coast and a marina on the Nichupté Lagoon. It offers outdoor pools and elegant rooms and suites with panoramic views.
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Beach Location is the best there is in Cancun. Next to all the best restaraunts.
There was a crying baby in the room next to us and it cried every night from 3am - 6am.
time to checkin
staff in the reception and concierge was nice and breakfast was okay. rate is pretty reasonable for everything.
The staff who is a check position for entering at breakfast, she was very unkind and unhelpful. In the night, people who drunks in a casino were noisy for a while in the corridor
Location can't be beat, last hotel at the end of the strip, feels like you have your own private beach. Good eating options, the grill restaurant has great food, healthy options and the staff there are great people. Coral at check in is a great person and employee, friendly and smiling every morning. Close to shops and coco bongo nightclub as well if you wanted to party. Altitude club is worth paying the little extra for as ou get access to the lounge for breakfast and the cartel at 5-7pm. Breakfast at the buffet is half priced as well.
Nothing major, wifi seemed to of cut in and out sometimes.
Hotel beach is perfect for kids. Location is also great to do nightlife walking.
Some hotel employees were not super friendly
Right on the corner of the cancun coastline you couldn't ask for a better position! The facilities were fab and the beach / infinity pool and swimming pool were all high class. The spa was an added bonus and it was luxurious to have some massages and treatments at the end of our honeymoon. The candlelit dinner on the beach was also amazing.
We had problems with our credit tab we had set up at the front desk. We were repeatedly told we had no credit left when we had plenty available. This was quite embarrassing but was resolved quite quickly to be fair. Also our room key didn't work a few times and we kept having to reactivate for access to the altitude lounge and our room.
The location is great.
we asked to change room because of the noise and parcial view, they didn't have any room to give in the first night.
time to check-in dated room (phone, furniture, bathroom needed upgrading) unpleasant odor coming out of air conditioner, so we shut it off.
Very nice property and location and staff
There was an "all inclusive" charge when I got there that was an extra $120/person for 4 days that I thought I bought when I booked the trip. It was advertised as all inclusive when I bought the trip, I was pissed off totally!!!
the location the activities such as the foot ball and the volleyball
the price was really high for such a low season
Close to the night life (Coco Bongo), but yet still quiet and peaceful. Many guest services inside of the hotel.
Noisy at night (windows are not good enough).
We didn't realize an ocean view would mean just the fact that we can see the ocean! THere was a construction view as well included along with is which wasn't pretty at all.
Staff very courteous especially bar staff.
Major TV issues but I'd come back
The view from my window and deck was great.
The level of customer service was reflected in the class range of the hotel. Was fine but nothing special.
The drinks and food were great. So many options. The location was perfect and the view from our room was stunning. Really enjoyed our stay. Highly reccommend.
Very slight but a few mistakes with food orders.
This not a resort so in cancon it's just not working. The food was not good as well
Fantastic location. Good, spacious, clean rooms. Good value for money. The food in the Grill is great. Amenities are fantastic - infinity pool, pool, area for tours, beach loungers etc It's in a great location not only beach wise but also for shops and restaurants
The front desk is woeful. Give yourself 45 minutes if you need anything done. They are pretty surly also. The buffet dinner was pretty nasty. i booked the second night non inclusive and had a nice dinner elsewhere
Arrival personal Ricardo was excellent! Check-In counter Coral she was Excellent! Pool girl-Nancy excellent! Spa person-Ana excellent! Room service was great.Location good
WiFi in the small cafe, needs better instructions written in English on how to go about How to use the computer.First you must get the code from the counter person then go to computer; where is the @ symbol? Please write it down in English! Push & hold the alt key plus 64 enter! Slow elevators.Concierge Desk was not helpful when asked about Asian restaurants.Need info on the Bus route would be helpful.
1) Convenient location - close to bus stop, convenience stores, restaurants & bars
1) Bathtub was unclean (had hair in it) 2) Damp smell in the room 3) Refused to accept payment in USD by credit card while using a higher than market exchange rate which in effect overcharges
Good location, good food!
Our bathroom was dirty when we checked in. We found a lot of black hair, both of us has blonde hair. Even the day after when they promised to give the clean ing stuff a note to clean the room extra, we still found a lot of black hair in the bathroom. Really disgusting.
WiFi. Disaster. Forcing customers to paid for a better WiFi connection, because the one included is very lousy. Good WiFi should be included.
Hotel on the beach.
We paid a 'view sea' room, but we got a 'building site' room (in the next block is a new hotel under construction that blocks the view of 1/3 of all the rooms of the hotel). We requested another room but the staff move us to a noisy room. Their system of pre pay for food at half of price not includes the best dishes (you need pay in cash/credit card).
- The receptionist Irwing is very helpfull and gentle. Polite and always in a good mood. - location, in front of the beach and close to a big supermarket and shops
- you can't pay anything in cash unless you make a deposit in the reception - no breakfast included
Too expensive Staff does not speak nor understand English Room was not cleaned properly
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