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Boulevard Kukulkan Km 8.5, 77500 Cancún, Mexico – Show map
Excellent location – rated 9.1/10! (score from 361 reviews)
Rated by guests after their stay at Krystal Grand Punta Cancún.
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209 properties in Cancún
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361 verified reviews
They speak your language
Krystal Grand Punta Cancún's staff speaks: Spanish, English
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Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Golf Course (within 2 miles), Water Sports Facilities (on site), Sauna, Fitness Center, Spa, Massage, Entertainment Staff
Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu, Buffet-Style Restaurant, Snack Bar
Wired internet is available in the hotel rooms and charges apply.
WiFi is available in public areas and charges apply.
Free public parking is available on site (reservation is not needed).
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, ATM on site, Concierge Service, Private Check-in/Check-out, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Hair/Beauty Salon, Souvenir/Gift Shop
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator
From 3:00 PM
Until 1:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
One additional older child or adult is charged USD 30 per person per night in an extra bed.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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This 5-star Cancun luxury hotel is on a secluded beach and features a 40,000-square-foot full-service spa. The El Meco Mayan Ruins is 7 miles from the hotel.
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nice big rooms/beds very clean good breakfast- big choice but wasn't included nice facilities just had bad weather! good value
had a noisy toilet after flushing which was very strange!
the location to bar street and the beach
the rooms look a little bit tired and the bathroom looked old.
There is a time in the morning (11-12) where you dont have a restaurant (only a poor and too expensive "Deli" in the hotel building where you can sit and get a coffee or food), it is unacceptable in a Hotel like this.
We arrived late at night and were welcomed by the most helpful gentleman at the front desk, I believe his name was Urvin. He was the most helpful. Twice more in our stay he assisted us with no hesitation. We also met him again when we were leaving on 31st morning. Why I mention him is because the other men at the front desk were quite inhospitable. But this one guy and his helpfulness made our stay memorable at the hotel. The beach was amazing and enjoyable.
Some people at front desk were not helpful at all.
Pool, room, overall facilities, the famous clubs are close by, walking distance (altought I though they were awful) but not close enough to be loud.
The beach is not the best.
We arrived at a different hotel called dos playas, it was horrible and dirty so decided we needed to move hotels even with extra cost so we decided to see how krystal looked. Its a beautiful hotel, staff are friendly, pool side is the best. Definitely have an ocean view room!
The beach isn't as sandy as other hotels
Access to beach,
External noise of neighboor hotel air conditioning, bad internet in the rooms, lack of bidet( as in all Mexico)
We got to the hotel on 14th August at 8 PM and the guy at the reception informed us that even if they correctly received our reservation (as they confirmed us by email some days before our arrival) there were no rooms available. He proposed us 2 choises: change hotel or accept a temporary room with several problems (no shower curtain, safe deposit box broken, 2 beds instead of one king size bed). We accepted the room and in the following days we were not able to change it with the one we reserved. We had to pay for this room the same amount of the king size bed room we reserved.
Execellation location - 5 mins walk to clubs and restaurants and shops.The location is the main thing going for it - not too much else, right opposite a sheltered shallow water bay for swimming. They have comfy sea-facing cabanas by the beach which, unlike most other hotels, they don't charge for if you're lucky enough to get one.
Staff useless. Asked about wifi - told we needed a code which worked for free access in the lobby only, and wifi in room needed to be paid for. This info was wrong.Code works for 6 devices and also works in the room, free of charge.Staff are not well-informed and forget things. Asked for towels, never arrived, extra rollaway bed, all a struggle. Food in The Grill restaurant was not good and they attempted to give us our pizza first, despite having ordered soup as a starter. There is a LOT of LOUD noise coming from the generator of the hotel opposite, Fiesta Americana. It is not the Krystal's fault but be warned they do offer earplugs if you need. Rooms affected mostly will be those facing the Americana and not the main public beach. We were on 10th floor and still heard it, very loud at night. Hotel public areas ROASTING hot including the lobby and drinks bar and corridors. Used to be fine when it was the Hyatt but 10 mins in the lobby is like being in a sauna - your clothes will stick to you. Could and should be so much better
Overview of the beach, nice bed to sleep
Best location in Cancun. The beach just in front of the Hotel is amazing and the discos are really close (5min walking)
Direct access to beach
Poor noise insulation in between rooms, very loudly air-cond from hotel in front.
location/rooms were very nice.
swiming pool closing hours 8 pm to early.....need more night fun in the pool ..
Beautiful resort. Modern. Great views and stunning beach.
Air conditioning in room worked fine during the day but blew hot air at night. By midnight, after our first call for maintenance help, the temperature in the room was 80 degrees. By 2 am, the temperature was 86! The front desk sent maintenance up twice but they were unable to fix the problem. The front desk did not offer to relocate us, nor would management even consider a small refund or discount of our room rate. Don't be tempted by the beauty. The beast is in the management!
Location and facilities were great, views were amazing.
Faulty fire alarm system meant disturbances during day and at 4am. No explanation given and I was accused of setting the alarm off myself (by sleeping!). 2 weeks later they have still not contacted me as promised with an explanation.
Great beach right outside the hotel. Good location and convenient facilities and sea view from room.
The faces of staff at the front look like robot. More smile will be prefect. No free in-room WIFI.
Pool area was beautiful and the beach point of Cancun was amazing; Location to restaurants, bars/clubs and facilities was excellent
When we got to the room to go to sleep at 1130pm at night we found blood splatters on our sheets and it was too late to call someone to replace them, so for this fact we have to rate cleanliness as poor. There was construction in the lobby and construction in a site next to the hotel that woke us every morning of our stay before 730am. The hotel said this was not their problem, however, we felt a courtesy email should have been sent to notify us of this. You have to pay US10 every 24 hours to use hotel Wifi. Possibly the biggest issue is THIS IS NOT ALL INCLUSIVE. Cancun offers all inclusive hotel where food and drink is included in room price, do your research as this hotel is not value for money and staying in an all inclusive hotel would be much more cost effective and enjoyable.
Grat location and beach front was beautiful, rooms are great.
Extremely incompetent staff clearly not fit to be dealing with foreign guests. Language barrier so bad it was almost impossible at times and worst of all after departure an extra $3000 USD was taken from my account without explanation. Still today (6 days later) they are still refusing to acknowledge this even though our bank at home has stated this has taken place and supported our claims. Again, extremely incompetent staff and management and would not recommend anybody to stay here after this incident.
I liked, that is close to all atractions and Restaurant by walking, coco bongo, mandala, hard rock café, malls, etc
One hotel in the Cancun Hotel Beach, close the commercial center of hotel beach, many night clubs and shopping center to relax yourself, private beautiful beach & view,
Hotel is fabulous, room was ocean view, Wow ! the sea was blue... It's quiet.
The first clerk we got, was inexperience and not the nicest. Roberto came in and made it all better.
Walking distance to restaurants and bars Food at the hotel restaurants was excellent Staff very friendly and helpful
Older so wasn't what I was used to when I've stayed at some of the all-inclusive resorts - not quite as nice Would have rather stayed at all inclusive - spent a lot more money like this - A/C didn't seem to be adjustable - we froze and should have asked for more blankets
For this kind of hotel, I was really surprised that they make you pay for wifi considering hotels that are much cheaper include wifi within their rooms. The staff think that you are privileged to stay there, and therefore don't have the level of courtesy you would expect. I'd recommend to stay somewhere else.
not so big waves as in rest beaches.
I've made a mistake to choose this hotel. There is no way its 4 star hotel. Food, staff, and room by itself are poor.Internet is an extra cost and password need to be renewed daily! Extra charge for everything, really not a good deal.
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