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Offering a seasonal outdoor pool and terrace, Hotel Caracol Isla Mujeres is located in Isla Mujeres, 3.7 mi from Cancun Underwater Museum. Hotel Caracol Isla Mujeres features free WiFi throughout the property. Certain rooms feature views of the pool or garden and all rooms are equipped with a private bathroom. You will find a 24-hour front desk at the property. Dolphin Discovery Isla Mujeres is 1.6 mi from Hotel Caracol Isla Mujeres, while National park El Garrafón is 3.7 mi away. Cancún International Airport is 17 mi from the property.

Couples in particular like the location – they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property Highlights

Top Location: Highly rated by recent guests (9.4)


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 full bed
2 full beds
1 king bed
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Guest reviews

Categories:

Staff
8.9
Facilities
7.7
Cleanliness
8.2
Comfort
8.3
Value for money
7.9
Location
9.4
Free WiFi
6.8
Select topics to read reviews:

See what guests loved the most:

  • Eva
    United States of America United States of America
    Big room and big bathroom with excellent shower. Very comfortable bed. We had a third floor room over the pool which gave an amazing view of the garden area. We stayed two nights and were close to everything including the ferry to Cancun which...
  • Nicole
    United States of America United States of America
    In a central location. Always clean and professional
  • Traveling
    United States of America United States of America
    The staff was nice and welcoming and the location is convenient to the ferry and downtown. Loved the quaint courtyard with a pool. Very relaxing.

Hotel area info

Amenities of Hotel Caracol Isla Mujeres

Most popular amenities
  • Outdoor swimming pool
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
Bathroom
  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
Outdoors
  • Terrace
  • Garden
Kitchen
  • Refrigerator
Room Amenities
  • Socket near the bed
Media & Technology
  • Flat-screen TV
Internet
WiFi is available in public areas and is free of charge.
Parking
No parking available.
Services
  • Daily housekeeping
  • Tour desk
  • 24-hour front desk
Front Desk Services
  • Invoice provided
Safety & security
  • Fire extinguishers
  • Smoke alarms
  • 24-hour security
General
  • Air conditioning
  • Smoke-free property
  • Fan
  • Family rooms
  • Non-smoking rooms
Outdoor swimming pool
    Languages Spoken
    • English
    • Spanish

    Property practices

    This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.

    House rules

    Hotel Caracol Isla Mujeres takes special requests – add in the next step!

    Check-in

    From 3:00 PM to 12:00 AM

    Check-out

    From 6:00 AM to 11:30 AM

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

    Refundable damage deposit

    A damage deposit of MXN 1000 is required on arrival. That's about USD 60. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

    Children & Beds

    Child policies

    Children of all ages are welcome.

    Children 2 and above will be charged as adults at this property.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    Cribs and extra beds aren't available at this property.

    No age restriction

    There's no age requirement for check-in

    Pets

    Pets are not allowed.

    Mastercard Visa Cash Hotel Caracol Isla Mujeres accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Must-know information for guests at this property

    Please inform Hotel Caracol Isla Mujeres of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

    In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

    A damage deposit of MXN 1,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

    FAQs about Hotel Caracol Isla Mujeres

    • Room options at Hotel Caracol Isla Mujeres include:

      • Double
      • Studio

    • Check-in at Hotel Caracol Isla Mujeres is from 3:00 PM, and check-out is until 11:30 AM.

    • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

    • The prices at Hotel Caracol Isla Mujeres may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • Hotel Caracol Isla Mujeres is 1,000 feet from the center of Isla Mujeres. All distances are measured in straight lines. Actual travel distances may vary.

    • Hotel Caracol Isla Mujeres offers the following activities/services (charges may apply):

      • Swimming pool

    • The nearest beach is 1,150 feet from Hotel Caracol Isla Mujeres. All distances are measured in straight lines. Actual travel distances may vary.