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Calle Guerrero SM1 Mza 17 Playa Norte, 77400 Isla Mujeres, Mexico – Show map
Excellent location – rated 9.6/10! (score from 85 reviews)
Rated by guests after their stay at Ixchel Beach Hotel.
|Two-Bedroom Suite with Ocean or Garden View|
|Two-Bedroom Suite Beachfront|
|One-Bedroom Suite Beachfront|
|One-Bedroom Suite with Ocean or Garden View|
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34 properties in Isla Mujeres
Including hotels, apartments, villas and more.
85 verified reviews
They speak your language
Ixchel Beach Hotel's staff speaks: Spanish, English
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Outdoor Pool, Grounds, Terrace
Fishing, Diving, Snorkeling, Fitness Center, Massage
Food & Drink
Bar, Snack Bar
WiFi is available in all areas and is free of charge.
Free public parking is available on site (reservation is not needed).
24-Hour Front Desk, Currency Exchange, Tour Desk, Concierge Service, Babysitting/Child Services, Laundry
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
Up to two children under 13 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 15 per person per night when using existing beds.
Any additional older children or adults are charged USD 20 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 85 reviews
Value for money
Show reviews from:
Surrounded by tropical gardens, on the small island of Isla Mujeres, only minutes from Cancun, this hotel is located on one of the best beaches in the Caribbean.
Score from 165 reviews Good
This waterfront property is on Isla Mujeres in the Mexican Caribbean. This hotel features an outdoor pool, barbecue facilities and rooms with free Wi-Fi.
Score from 202 reviews Excellent
Overlooking the Caribbean Sea and Nichupte Lagoon, only steps from the beach, the Krystal Grand Punta Cancún has a bi-level outdoor pool, private white sandy beach and full-service spa.
Score from 350 reviews Very good
Offering views of the Caribbean Sea and Nichupté Lagoon, Secrets The Vine Cancun Resort & Spa is on Kukulkan Boulevard. This stylish hotel features 7 restaurants, an outdoor swimming pool and a spa.
Score from 151 reviews Wonderful
We arrived at Ixchel on Sep 2014. The room we saw online was nothing like what we got, so we decided to upgrade to the suit. Spent an hour finding a normal one. Most of the rooms had a strange smell and equipped very poorly. Finally, we found room 2506 which was very nice with all the appliances - full kitchen, DVD movies and games in the living room, and a load of books in the bedroom. The most amazing beach, the waters of the hotel were very kind. The only disappointment was the wi-fi.
Zero wi-fi at the hotel! Can't do more than whatsapp. They should strike it off from the hotel amenities. Every time we needed help from the staff, we came across with an annoying unwillingness of helping us.
- the location -> the hotel is right on the wonderful beach Playa del Norte - beach towels and loungers on the beach - pool
- the hotel was too expensive for what it offered (although location was probably the main driver of the price) - we got quite a different price when we booked an extra night directly in the hotel compared to the reservation done via booking.com (difference of almost 30%)
Large and spacious rooms with excellent air conditioning (needed in Mexico!). Large and comfortable beds. Cleaning staff very friendly and humble. Perfect location - right by the beach! Lots of facilities offered by the hotel.
WiFi is not that great - websites don't actually work - just some of your existing apps. Elevator's 4th floor button doesn't always work!
Great location, great room, reasonable value, was able to put some restaurant bills on our hotel tab, concierge organized whale shark excursion
They advertised that they had wifi in the rooms but it was non-existent. I chose this hotel because I knew there were a few items I would need to do for work, but ended up spending a total of 4 hours trying to get things to work in the lobby and room. A total waste of the time I had there. I wish they had been more honest.
Best location on the island. right on the northern beach which is of course the best beach on the island and in addition it is located at the end of the hidalgo street where all the restaurants and bars are. humidifier and iphone dock station in the room. Great Concierge services.
Besides the concierge not all of the staff was polite and helpful. quite expensive. Wifi very poor.
over all , greatest location at the island
The beach is fabulous, and the property is right on the beach. The staff was friendly. For the most part, the other guests were quiet and respectful. On one weekend night, some partying was going on in the pool area, but it was not so loud that it was disturbing, even though our room overlooked the pool. Things quieted down before 10 pm. The hotel is in an excellent location within walking distance of many shops and restaurants.
The wi-fi was not working, which was disappointing, since the free wi-fi was one of the reasons why I booked this hotel. The suite was clean, but the bed was rock hard. It was literally on a cement slab. The free self parking was not in a parking lot, but wherever you could find a spot on the street. This was challenging at times because the streets were narrow and a lot of golf carts are parked on the streets. Besides the pool, there are not really any other amenities.
the rooms are worn out
Our suite was awesome, we got bar service right to our terrace which faced the bar. Best beach in Isla Mujeres. Loved our 2 x1 massages.
Had no wifi throughout our stay, asked for different connections and passwords, none worked.
The hotel is located on the most beautifull beach of Isla Mujeres. The staff was outstanding, very friendly and helpfull. Great location, 2 minutes walk from the main street's cafes and restorants. We will definatly come back!
the beach and the pool
poor internet services
The hotel is located in 2 separate buildings, right on North Beach on Isla Mujeres. Each building has a small pool with loungers, a poolside bar and direct access to the private beach area. The staff are really friendly and helpful (offering us a chilled face towel each at check-in was a lovely touch!) and we felt really welcome and relaxed. The poolside bar served really nice food and 2x1 drinks, and the hotel is also just a 2-minute walk from all the bars and restaurants of Hidalgo Street. All in all it was a great stay and I'd love to stay there again in the future!
Nothing to complain about really, but it did seem that the control for the air conditioning in our room didn't work so we could choose from being incredibly painfully cold or having no air conditioning at all. We resorted to leaving it on when we left and turning it off every time we were actually in the room, but could have probably just asked reception to check it.
We spent the first three nights of our Honeymoon at this hotel which gave us more than we expected. The room is equipped with dehumidifier and A/C. They also provide guests with drinkable water dispenser in every guest room. The location is perfect and convenient. Close to restaurants and main street. The hotel has direct access to the beach. The staff is very friendly.
Everything. This hotel was everything I was hoping for! The staff were incredibly friendly and the room was stunning. We loved the awesome view. I would love to stay here again!
This is NOT a 5* hotel by any means. Standard room has no balcony. The air con makes the room damp including all your clothes and the bed linen due to condensation. Very poor cleaning staff. The communal areas are dark, small and unpleasant. Not what you'd expect from the listing. The pool areas are small and the cafe is cramped and unpleasant. This should be a 3* hotel for the prices they charge. Advice - stay somewhere else!
Staff aimed to please and were very helpful. Very relaxed atmosphere. Good food at the poolside restaurant. Beautiful beach.
Great location The best beach in the island Staff was very friendly Very clean No problems with Wi-Fi
The standard room has no balcony
we like the hotel it located next to the beach and was very good comparing to other hotels on the island. make sure you ordering the rooms with the balcony wich was much better.
rooms without balcony wasnt good, gym was too small.
Best location, good rooms, private beach with beds and umbrelas and hotel service.
Flat tv but very bad reception. Some ants...
The location was first-rate and with a beach on your doorstep, it was the hotel's best feature and only saving grace.
We encountered a number of problems whilst staying at Ixchel: 1. The staff were unhelpful, disinterested and sometimes even rude. We were keen to extend our stay and after initially inquiring, had to pursue the matter over the course of a day to actually find out if it were possible. The evening male staff were worse than the day staff - some male staff would not even make eye contact. 2. The state of some of the rooms was concerning. Many rooms appeared to be moldy and were not equipped to handle the humid climate of the island. 3. Sloppy cleaning service meant that towels were not always provided and dehumidifiers were not emptied. 4. We were told the internet "was currently not working and this issue was being fixed" but really, it just doesn't work above the ground level of rooms. This can be an issue for travellers who need internet connection while abroad.
The hotel is affiliated with several restaurants and you can sign the bill and have it added to your hotel bill. The concierge was extremely helpful and personable. After a long day at the beach, when we attempted to leave for dinner we found that our safe was stuck in the locked position refusing to accept the code. The front desk quickly sent 2 maintenance men to attempt to open the safe. Usually, they require a wait time of 12 hours to attempt the codes a second time before breaking into the safe. However, we were checking out in the morning. The lady at the front desk sent the maintenance men back and they drilled the safe open. We were quite surprised as well to find that they did not charge us for breaking into the safe. All of the employees of the hotel were exceptionally polite and helpful. We will definitely stay here again!
The location can't be beat; very close to ferry and popular restaurants. Located directly on North Beach, the best sand and water on the island. Great Staff with special mention to Mauricio (concierge) and Arturo (beach server). They both made our stay spectacular.Stayed in tower 2 (west building) room 311 and found the bed comfortable and the bathroom clean and spacious. Higher floors have ocean views. Had no trouble getting WiFi in our room, probably due to the lower floor. Enjoyed our stay and would stay again.
There are no balconies in the '11' room tier. Did see many others in the common areas due, I assume, to poorer WiFi access in other rooms.
Liked the location right on the beach, yet a short walking distance to pedestrian area with many restaurants and bars.
The hotel had a very cold atmosphere. Nothing at all charming or comfortable. Just a place to sleep.
Great location and staff. Walkable to downtown for restaurants and shopping. The spa was really good. The restaurant wasn't very good.
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