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Calle Guerrero SM1 Mza 17 Playa Norte, 77400 Isla Mujeres, Mexico – Show map
Excellent location – rated 9.4/10! (score from 101 reviews)
Rated by guests after their stay at Ixchel Beach Hotel.
|Two-Bedroom Suite with Ocean or Garden View|
|Two-Bedroom Suite Beachfront|
|One-Bedroom Suite Beachfront|
|One-Bedroom Suite with Ocean or Garden View|
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35 properties in Isla Mujeres
Including hotels, apartments, villas and more.
101 verified reviews
They speak your language!
Ixchel Beach Hotel's staff speaks: Spanish, English
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When you book with us your details are protected by a secure connection.
Outdoor Pool, Grounds, Terrace
Fishing, Diving, Snorkeling, Fitness Center, Massage
Food & Drink
Bar, Snack Bar
WiFi is available in all areas and is free of charge.
Free public parking is available on site (reservation is not needed).
24-Hour Front Desk, Currency Exchange, Tour Desk, Concierge Service, Babysitting/Child Services, Laundry
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 13 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 15 per person per night when using existing beds.
Any additional older children or adults are charged USD 20 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 101 reviews
Value for money
Show reviews from:
Nestled on the island of Isla Mujeres, across from Cancun, this luxury hotel offers relaxing spa services and a wide range of recreational activities just steps from Playa Norte (North Beach).
Score from 45 reviews Very good
With breathtaking views of the Caribbean Sea, this adults-only all-inclusive resort and spa features endless activities and entertainment, luxurious accommodations and personalized services.
Score from 137 reviews Wonderful
Conveniently in the heart of Cancun's Hotel Zone, this hotel and spa offers an extensive beach area, stunning views of the Caribbean Sea, and is conveniently close to the excitement of Cancun.
Score from 342 reviews Excellent
Featuring accommodations with views of the Caribbean Sea, BSEA Cancun Plaza Hotel is on Cancún’s beachfront, just a 5-minute drive from the Wet n' Wild aquatic park.
Score from 439 reviews Review score
location, staff, facilities
Rooms a bit dated. Old TV. Bathroom a bit old. High price for what is was, but it was first week of January.
location was fantastic. Staff were very helpful. Great staff handling orders from the beach.
We did a lot of research trying to find the place to stay for our holidays in Mexico and this place by far exceeded our expectations by any measure - most of all, we would like to extend our special thanks to Maurizio the concierge, who has done a fantastic job helping us with any queries we had during our stay.
There was 1 day of rain making it difficult to remain at the beach but luckily we found an alternative program and managed to have fun at the dolphinarium which is located very close nearby - otherwise the weather was really perfect.
Large, comfortable bed. Consistently strong water pressure and heat for relaxing showers. Friendly & helpful staff. Proximity to beautiful beach and refreshing pool with almost immediate access to refreshments.
WiFi was not reliable as to it's strength and time of day it was active - at any strength.
Closeness to the water
Atmosphere was very relaxing compared to Cancun
A great location on the beach and at the top of the main strip. Hot showers, beach towels supplied and a large spacious room. WiFi was strong with excellent connection.
Breakfast not included for the price but lots of cheap options nearby. We had room 711 at first and it was very noisy as it was close to the air con unit. The hotel moved us no problem though
Booked a two bedroom suite, wonderful, kitchen fully equipped and very clean. Wonderful stay
Had some really windy days and could not enjoy our beautiful balcony pity ! ,but the hotel is not to blame for that!! - Mother nature.
Best hotel, great location, amazing pool and beach
The hotel location in the most interesting location, at the end of the main street on the amazing beach. Clean and big rooms Great view only the condos have balcony.
In booking written that they have free internet all around the area but nothing..the staff told us that they are changing supplier and bla bla bla so they have only internet at the lobby but most of the time it didn't worked. The staff are not so kind.
The hotel is located on a great location, right on the beach and close to the main street. The rooms are equipped with everything you need.
The staff was unfriendly when we arrived. Wi-fi quality was very poor and worked only in the lobby even though booking states that there is free wi-fi everywhere and when we said that to the hotel they told us that they are not responsible to booking's statements. וגם קצת ישראלידה למי שמחפש שקט...
We arrived at Ixchel on Sep 2014. The room we saw online was nothing like what we got, so we decided to upgrade to the suit. Spent an hour finding a normal one. Most of the rooms had a strange smell and equipped very poorly. Finally, we found room 2506 which was very nice with all the appliances - full kitchen, DVD movies and games in the living room, and a load of books in the bedroom. The most amazing beach, the waters of the hotel were very kind. The only disappointment was the wi-fi.
Zero wi-fi at the hotel! Can't do more than whatsapp. They should strike it off from the hotel amenities. Every time we needed help from the staff, we came across with an annoying unwillingness of helping us.
- the location -> the hotel is right on the wonderful beach Playa del Norte - beach towels and loungers on the beach - pool
- the hotel was too expensive for what it offered (although location was probably the main driver of the price) - we got quite a different price when we booked an extra night directly in the hotel compared to the reservation done via booking.com (difference of almost 30%)
Large and spacious rooms with excellent air conditioning (needed in Mexico!). Large and comfortable beds. Cleaning staff very friendly and humble. Perfect location - right by the beach! Lots of facilities offered by the hotel.
WiFi is not that great - websites don't actually work - just some of your existing apps. Elevator's 4th floor button doesn't always work!
Great location, great room, reasonable value, was able to put some restaurant bills on our hotel tab, concierge organized whale shark excursion
They advertised that they had wifi in the rooms but it was non-existent. I chose this hotel because I knew there were a few items I would need to do for work, but ended up spending a total of 4 hours trying to get things to work in the lobby and room. A total waste of the time I had there. I wish they had been more honest.
Best location on the island. right on the northern beach which is of course the best beach on the island and in addition it is located at the end of the hidalgo street where all the restaurants and bars are. humidifier and iphone dock station in the room. Great Concierge services.
Besides the concierge not all of the staff was polite and helpful. quite expensive. Wifi very poor.
over all , greatest location at the island
The beach is fabulous, and the property is right on the beach. The staff was friendly. For the most part, the other guests were quiet and respectful. On one weekend night, some partying was going on in the pool area, but it was not so loud that it was disturbing, even though our room overlooked the pool. Things quieted down before 10 pm. The hotel is in an excellent location within walking distance of many shops and restaurants.
The wi-fi was not working, which was disappointing, since the free wi-fi was one of the reasons why I booked this hotel. The suite was clean, but the bed was rock hard. It was literally on a cement slab. The free self parking was not in a parking lot, but wherever you could find a spot on the street. This was challenging at times because the streets were narrow and a lot of golf carts are parked on the streets. Besides the pool, there are not really any other amenities.
the rooms are worn out
Our suite was awesome, we got bar service right to our terrace which faced the bar. Best beach in Isla Mujeres. Loved our 2 x1 massages.
Had no wifi throughout our stay, asked for different connections and passwords, none worked.
The hotel is located on the most beautifull beach of Isla Mujeres. The staff was outstanding, very friendly and helpfull. Great location, 2 minutes walk from the main street's cafes and restorants. We will definatly come back!
the beach and the pool
poor internet services
The hotel is located in 2 separate buildings, right on North Beach on Isla Mujeres. Each building has a small pool with loungers, a poolside bar and direct access to the private beach area. The staff are really friendly and helpful (offering us a chilled face towel each at check-in was a lovely touch!) and we felt really welcome and relaxed. The poolside bar served really nice food and 2x1 drinks, and the hotel is also just a 2-minute walk from all the bars and restaurants of Hidalgo Street. All in all it was a great stay and I'd love to stay there again in the future!
Nothing to complain about really, but it did seem that the control for the air conditioning in our room didn't work so we could choose from being incredibly painfully cold or having no air conditioning at all. We resorted to leaving it on when we left and turning it off every time we were actually in the room, but could have probably just asked reception to check it.
We spent the first three nights of our Honeymoon at this hotel which gave us more than we expected. The room is equipped with dehumidifier and A/C. They also provide guests with drinkable water dispenser in every guest room. The location is perfect and convenient. Close to restaurants and main street. The hotel has direct access to the beach. The staff is very friendly.
Everything. This hotel was everything I was hoping for! The staff were incredibly friendly and the room was stunning. We loved the awesome view. I would love to stay here again!
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