I definitely did not appreciate the manner in which I was treated when I indicated that I was having trouble connecting to the internet. The man, on the end of the phone, simply said, "We have a full house and you are the only one who is having problems."
I responded by stating, "I am a guest and I am having problems. Connect me to your department that can help me activate my paid plan."
Once connected to the department, they were able to resolve the issue.
Whoever I was talking to when I dialed "0" should have to go through a training course of the acceptable way to talk to a paying guest. If he had been in my employ, I would have fired him.
The mattresses need to be firmed up. For someone, with a bad back, this is not the resort to come to. Normally when I traveled, in Canada, on business, I would carry a piece of plywood to firm up the mattress. I wish the hotels would learn.
I deeply appreciated the professionalism of the people who delivered my meals in room. I always tipped accordingly.
One of the girls in the "tuck shop" was very helpful when I needed a shirt for a "formal" dinner.
I never had any opportunity to enjoy the beaches, swimming pools etc etc however, I really enjoyed the atmosphere created and the quality of the environment and its ambiance.
When I mused about the lack of newspapers, one of the concierge staff promptly promised that I would have, at least, a USA Today, delivered to my room. Light-weight but appreciated.