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Boulevard Kukulkan KM 14.5 Lote 40-A Hotel Zone, 77500 Cancún, Mexico – Show map
Excellent location – rated 9.3/10! (score from 143 reviews)
Rated by guests after their stay at JW Marriott Cancun.
|One-Bedroom King Suite with Ocean View|
|Caribbean One bedroom Suite with Ocean view|
|Room with Ocean View|
|Premium Room with Ocean View|
|Club 91 Double Room|
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211 properties in Cancún
Including hotels, apartments, villas and more.
143 verified reviews
They speak your language!
JW Marriott Cancun's staff speaks: Spanish, English
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Outdoor Pool, Grounds, Terrace
Tennis Court, Golf Course (within 2 miles), Fishing, Diving, Snorkeling, Water Sports Facilities (on site), Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Private Beach Area, Beachfront, Game Room, Entertainment Staff, Kids' Club
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Special Diet Meals (upon request)
WiFi is available in all areas and charges apply.
Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Private Check-in/Check-out, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Chapel/Shrine, Shops (on site), Convenience Store (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 4:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
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Based on 143 reviews
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I deeply appreciated the professionalism of the people who delivered my meals in room. I always tipped accordingly. One of the girls in the "tuck shop" was very helpful when I needed a shirt for a "formal" dinner. I never had any opportunity to enjoy the beaches, swimming pools etc etc however, I really enjoyed the atmosphere created and the quality of the environment and its ambiance. When I mused about the lack of newspapers, one of the concierge staff promptly promised that I would have, at least, a USA Today, delivered to my room. Light-weight but appreciated.
I definitely did not appreciate the manner in which I was treated when I indicated that I was having trouble connecting to the internet. The man, on the end of the phone, simply said, "We have a full house and you are the only one who is having problems." I responded by stating, "I am a guest and I am having problems. Connect me to your department that can help me activate my paid plan." Once connected to the department, they were able to resolve the issue. Whoever I was talking to when I dialed "0" should have to go through a training course of the acceptable way to talk to a paying guest. If he had been in my employ, I would have fired him. The mattresses need to be firmed up. For someone, with a bad back, this is not the resort to come to. Normally when I traveled, in Canada, on business, I would carry a piece of plywood to firm up the mattress. I wish the hotels would learn.
Views Price was reasonable Beach and pools were amazing
The hallway was messy and towels weren't replaced often. Bathrobe was removed and not replaced.
Repairing works starts in 7:45. Noisy!
View, hotel was gorgeous! Staff superb! Food! Everything was wonderful!
There wasn't anything not to like!
The spa is wonderful
Very friendly and helpful staff, great pool and good wifi.
The room smelt a little stale which was surprising since it was decorated well and newly refurbished - minor gripe and certainly out of character for the jw Marriott. No complementary water or even a kettle.
If like to Listen to music at The pool.
Too much water in The drinks mix
Everything! Nice people, nice pool, nice service, really good food. AWESOME
Only the distance between the avenue and Hotel door.
I loved the clean fresh smell everywhere not due to chemicals but because the hotel was very clean. I also loved the nightly music at the piano bar... Excellent! All staff members were very friendly and helpful.
We wanted to buy a spa robe from the spa shop to bring home and none were available for adults at the time.
Check-in at 4 pm although i requested early checkin at 2 pm
Everyone was very attentive of us enjoying our stay
Prices for the food seemed too high for what we were getting
Everything. Pool is a great size for the amount of guests. Staff, especially breakfast staff were outstanding. Peaceful & pristine location on the most beautiful stretch of beach. Easy access to the local 5 star shopping malls and restaurants via the local bus service which come by every 5-10 mins.
Would have been good to have tea and coffee making facilities in the room.
Lovely hotel with great beach front layout. The grill was especially nice to have dinner at. The chefs will go out of their way to ensure your food is just to your style and catering. Simply perfect.
A little too far from the bar / club zone to walk. But excellent bus service and very good value at 9.5 peisos for any trip. July 2014
Everything was just amazing.. Would stay there again for sure.
Nothing, It was the Perfect Hotel
This place is best place to relax and have fun in the same time the quality of the rooms, foods, services, pools, and beach is Fab really fun and luxury we are family of 2 adult and 1 kid 7 years old and all of us had great time the biggest mistake ever that we had 2 days of our vacation in grand bahia principe cuba the rooms there is sucks crab we could not sleep we thought that the water park will be fun for our kid but we had this in canada nothing spatial we will stick to JW Mariiott Cancun for future
the food is very expansive
The hotel location, service and staff is excellent. I want to mention the special interest and attention from Sergio Montaño, he was very helpful and extremely supportive, always helped us receive the best attention possible.
The fact that I reserved and paid for a high floor with double beds and that this bed preference was not reserved. Therefore I was put in a lower floor.
Food was great and discount coupon was an incentive.
No night club.
Absulotlly the best hotel I've ever been !! I would like to glorify the front desk worker named lilian. She is generous lovely and helped us a lot! Baruch deluya and linn gavriel
Everything was just wonderful! nice food, very polite stuff, good soundproof of rooms and fantastic view if you live above 10th floor on sunny side.
I loved the friendly staff! Our spacious junior suite with turndown service at night was great and very affordable! And of course Marriott beds are the best everywhere in the world! Breakfastbuffet included was good. The best thing was the pool that is huge and looks a bit like a river and ends in an infinity part overlooking the Gulf of Mexico. Also loving the fact that there was no music at the pool unlike the Hard Rock hotel next door where they played very loud music all day long. Would drive me crazy! I would return to this hotel because of all this and because its much more affordable than other 5 star hotels in Cancun.
The only thing I didnt like was the pool furniture: the loungers were made out of iron or steel and got sooo hot in the sun that one would burn himself and they were very old fashioned and uncomfortable overal. The person who ordered these for this pool clearly never spend a whole day at a pool lounging and relaxing! At least there were enough of them and you could always find enough spots to lay down your towel.
The ocean view
The internet was not free even of the high room rate in comparison with other hotels in cancun. The reciptionist added a very high restaurant receipt by wrong to the final checkout receipt and when we reviewed the receipt and told him he didn't even say sorry
Very good service, cleaning twice a day, towels at the pool for free, pools are great, there is area for adults only to make sure you don't get disturbed by children, breakfasts are good with variety of fruits, fresh juices,pastries, eggs prepared the way u wish, Mexican and Japaneese dishes too
Some waiters were underlying that service is not included in the price when paying for breakfast or lunch. but this can be ingored, though not very pleasant escpecially on the room service menu its written with small letters that service and delivery (15%) will be added.
Almost everything, the bed was amazing and the organization of the holiday was great, the beach and the restaurants were outstanding accompanied with a great friendly workers.
That we left to the sickening hotel Grand Princess Resort and we will never make that mistake again.
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