Hotel Kinbe  

We liked the first impression - the wooden stairs, the garden to get to the bedroom and the design of the hall with the little swimming pool. The staff was friendly and helpful. The hotel is close to the beach and restaurants, cafes, a foot away.

The hotel is really close to the main street and the discos. The room was very noisy during the night and you could hear music from 3 discos. We had to ask the reception staff to change our room, but it was still really noisy. The location is great, as the hotel is central and close to the beach, but it is really noisy.

I'd liked being close to the beach and the front entrance staff were friendly enough. I also liked the rooftop, which was quite nice.

Our room was very small and cramped and we didn't receive breakfast. Also, the hotel is on the next street over from a big club street in Playa, so it was sometimes hard to sleep at night.

Dreadful staff unwelcoming

Beautiful hotel, great locations

The two young men (that I met) at the front desk were very personable, friendly, helpful, amusing, well groomed and good looking enough to make me wish I had been 25 years younger!! They spoke excellent English and were a great asset. Elena Ferrara, though I didn't meet her during my short 10 hour (including sleeping) stay, was very prompt, friendly and charming in all my email inquiries before I even left my country. She made me feel at home in Playa del Carmen before I even got there. The management of the hotel in all respects I found to be excellent. The room was very comfortable, pretty and clean. The lobby is beautifully designed.

The price I found to be a little high, but I was there during Easter and know it is an unusually "high" season. The shower floor had stones in it that were very hard on my feet (I may have unusually tender feet). They looked beautiful, but were uncomfortable.

The location can't be beat. It's just off the main pedestrian street, 5th Ave, but it has a bit more peace and quiet and just short block from the water. The design of the rooms is nice but not so much so that you feel like you're paying a lot for things you don't need.

Friendly cooperativ e staff; very accommodating, large room, close to shopping and entertainment

little space for clothing storage

Ottima la posizione ma il meglio è l'assistenza di tutto il personale e della proprietà...

L'unica pecca sono alcune camere del settore a troppo piccole con bagno cieco ma la posizione ripeto è ottima...

Localização, praticamente na 5a avenida porém sem o barulho dos bares e baladas. Também muito próximo da praia. Quarto com frigobar e televisão. Boa relação custo benefício.

Quarto e banheiro pequeno (Queen Standard). No banheiro, no local de banho o piso é de pedras, gerando desconforto, falta de suporte para sabonete e shampoo e não tem box (é cortina plástica). A porta do banheiro não tem trava e não fecha direito. Iluminação ruim no quarto. Rede wi-fi muito instável no quarto. Falta de funcionários para ajudar carregar as malas na escada, pois não tem elevador. Não tem café da manhã.

La ubicaciòn del hotel es muy buena.

Reservamos por 209 usd y cuando llegamos nos comentaron que por problemas de overbooking nos daban otra habitaciòn de calidad inferior y por el incidente nos daban un descuento. En nuestra reserva original incluia el desayuno,en la mañana bajamos a confirmarlo y despues de verificarlo durante un largo tiempo nos dijeron que desafortunadamente no lo incluia. En resumen por una habitaciòn de menor calidad y sin desayuno pagamos 196 usd (+14% iva) y en ningùn caso vale ese precio. Nosotros solemos viajar mucho y este hotel definitivamente no lo recomendamos si te gusta el buen servicio.

Es un hotel boutik con excelente ubicacion muy limpio y buen trato estas a una cuadra de la 5 av y a una de la playa me encanto

Ottima posizione. Esteticamente molto bello.

Camera minuscola. Bagno piccolo e piano doccia scomodo in quanto di sassi.

Die Mitarbeiter sind alle freundlich, sowie auch der Service hat gestimmt. Die Lage war gut, 50m zum Strand. Was auch wiederrum ein Nachteil war siehe unten. Trotz allem war das Hotel gut , man war direkt an der 5. avenue !

Durch die nahe Strandlage, war es abends öfters laut durch die Strandbars die Musik hatten... Die Klimaanlage war auch ein wenig laut !