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Avenida 10 esquina Calle 14, 77710 Playa del Carmen, Mexico – Show map
Excellent location – rated 9.1/10! (score from 322 reviews)
Rated by guests after their stay at La Tortuga Hotel & Spa.
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520 properties in Playa del Carmen
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322 verified reviews
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La Tortuga Hotel & Spa's staff speaks: Portuguese, Italian, French, Spanish, English
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Outdoor Pool, Grounds, Terrace, Sun Deck
Golf Course (within 2 miles), Fishing, Pool Table, Diving, Solarium, Spa, Massage, Hot Tub
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu
WiFi is available in public areas and is free of charge.
Wired internet is available in public areas and is free of charge.
Private parking is available at a location nearby (reservation is needed) and costs USD 10 per day.
Room Service, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Baggage Storage, Concierge Service, Laundry, Dry Cleaning
Safe, Non-smoking Rooms, Air Conditioning
Portuguese, Italian, French, Spanish, English
From 3:00 PM
11:30 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children older than 16 years are welcome.
Cribs are not available.
There is no capacity for cribs in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 322 reviews
Value for money
Show reviews from:
This Maya Riviera hotel is in central Playa del Carmen, 2 blocks from the beach and a few steps from lively 5th Avenue. The hotel features a rooftop pool and rooms with balconies.
Score from 167 reviews Very good
Just a few steps from white-sand Playa del Carmen Beach, Hotel La Pasion Boutique has comfortable rooms with balconies, 2 outdoor swimming pools and a hot tub.
Score from 783 reviews Wonderful
This Mayan Riviera hotel is located in Playa del Carmen, only 15 minutes from the Xcaret archaeological site. The hotel offers easy access to local beaches.
Score from 200 reviews Very good
In Playa del Carmen, this adult-only hotel is 110 yards from the Caribbean Sea. This ultramodern hotel features a full-service spa, one outdoor pool and a terrace with ocean views.
Score from 93 reviews Good
Excellent hotel, lovely rooms and pool, staff very friendly and eager to help. The location is excellent for the main 5th avenue street yet it is out of the way and quiet, but near to the beach and dive shops etc. Excellent hotel.
Location is close to the beach
Old Room Cockroach in room Smelly room You're treated as a number Old shower Noisy
Very good service. Roomservice was good too. Nice pool area. Staff was very friendly was always helping when I had a question. Especially the guy in the hotel uniform who was standing next to the reception!! Very friendly. Very close to the ADO Bus station and to the colectivos
Pool was very cold in my opinion. Breakfast was very good but not that much. If you are used to the huge breakfast from the big resorts you will probably miss something here.
Our hotel was very clean and was kept cleaned by staff every day the staff were so friendly would always say hello when we were seen walking around hotel Wifi was really good was able to get on the Internet with no trouble The included breakfast was really tasty and the fruit was really fresh Was on the main strip so close to shops and beach was so happy with our time here
Staff was very friendly and very accommodating. I would go back again.
Water just never got totally hot!
Jacuzzi, staff, breakfast
The building site wasn't great but it didn't cause much bother as we both still really liked the hotel.
The pool was great and beautiful!!! The staff is very nice :)
The rooms are a little bit damp. There is a construction site nearby but there was no noise when we stayed.
Loved the ambiance of the boutique hotel, staff was very helpful and friendly
construction was underway next door, which made it loud during the day and the proximity to the clubs at night, while a bonus for going out, did make it noisy through the night
Next to the 5 th , clean and nice, sweet pool!
The Staff was great and good price for distance to shopping and beach.
Older electrical fixtures, but very clean.
Loved the pool area, which is like a secluded jungle. It is very private, and since most guests don't use it during the day, you will have the entire pool lagoon to yourself. We also loved our room with balcony and big comfortable bed. The restaurant was fabulous as well! If you never leave the hotel, you wouldn't be missing much - everything you need for a relaxing paradise-like vacation is right at La Tortuga!!
Nothing, everything was good++, great or better!!
I have travelled a lot and stayed in some amazing hotels this is a little treat great location, with really friendly staff, who were knowledgeable about the area. All you want especially as a solo traveller.
The location was great since it was close to mostly everything. The fifth avenue was just a street behind the hotel which is the Main Street. It was really super nice.
The music that they played on the hotel they should put something more juvenile and more pop. It was sometimes boring.
Felt completely at home. The staff makes it! You guys rock!
Extremely helpful and friendly staff, thanks for helping me arrange a birthday cake for my boyfriend! Location is in the heart of the city centre but just outside all the noise. Very nice that they coöperate with some of the beachclubs so you can enjoy the beachchairs and umbrella's. Rooms are nice with a balcony.
Pool looks great but very few places to lay down next to it. Floor wasn't cleaned during our stay and with the beach just arround the cornor if was all sandy.
Tropical garden, breakfast, pool, location, jacuzzi, bed comfort
No elevator, onsite parking to pay
Great staff and willing to help, especially pedro at the front desk was very friendly. Good location near 5th avenue and a 3 min walk from the beach. We had a nice room from which we could enter the pool directly, which was great.
The water in the shower didn't get really hot, but didn't bother us enough to mention to the staff. Some noise from construction activities next to the hotel.
Staff are brilliant, really helpful
Amazing staff, pool, location near 5th ave., great restaurant....very relaxing and quiet. One of the best hotel i went in last 4 years.....stronghly recommend.
Spa very expensive.
Localization , pool, staff
Poor breakfast, television image very bad
The people in the reception were excellent. They did everything to make you happy with your stay in Playa Del Carmen; very helpfuli staff in the hotel!
The room service was poor and the breakfast in the restaurant was a bit boring. You can choose between Italian-, Continental- and Mexican Breakfast: nice for three days but not for one week :-(
Awesome pool area, super friendly staff who helped with any matter, we booked 2 nights and stayed four because we liked it so much, American TV channels,
Restaurant was a bit expensive, but since you don't need to eat here, it does not really matter. The TV was not decent compared to the rest of the hotel: White stripes in a small screen.
The staff is very friendly, especially at the front desk.
Breakfast is a total rip-off. The were too many mosquitos on the property. The shower water never got very hot and the shower had to be run for a long time before it got warm.
Staff customer service was excellent, they went above and beyond for our every request and provided great information always with a smile.
Great location near Avenida 5. staff is very professional and friendly.
Rooms are not very spacious, TV image quality was very poor.
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