I usually never write reviews, this is my first time and the reason im writing this review is to get my word across to the owner of this place, i think her name is jonah. I had asked for her several times at the reception and all they would tell me is either she isn't there or she is somewhere on the property. Never did get to meet her. First of all i had booked 2 superior deluxe rooms...after check in noticed both rooms were entirely different both in size and amenities. My instant guess was i got 1 superior deluxe and 1 regular deluxe. When asked about it at the reception the rude guy there told me it was due to location of the room. Ok no big deal since i was gonna be out of the room most of the day. I can manage without the extra space and no mirror in the room. The bathroom was tiny, terrible lighting, clogged sink and no hot water in shower. Free breakfast!!! Be careful...check your food every bite you take. I found hair under my scrambled eggs! Gross!!! The waiter acted like he didnt even care, i wasnt even offered a replacement. I took a pic of it and wanted to show the owner but no use. The hotel brochure in the room states call 0 to request late checkout, i personally requested for 1 hr late checkout at the reception and was denied. Such rude staff and poor service! Soo much for spending $200 per room per night for 3 nights. This hotel was one of the very few choices i had booking online for the easter weekend, 95% of the hotels were sold out in playa del carmen. Why wasnt this one? Being soo close to the party scene? I wonder!
The only good thing i liked about this hotel was it's location. Literally a minute away from the clubs/bars and parking. The place is quite clean, no complains about that. Wifi available only outdoors. Tip - pool view rooms open balcony door to catch wifi in room.