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Avenida 10 esquina Calle 14, 77710 Playa del Carmen, Mexico – Show map
Excellent location – rated 9/10! (score from 346 reviews)
Rated by guests after their stay at La Tortuga Hotel & Spa - Adults Only.
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472 properties in Playa del Carmen
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345 verified reviews
They speak your language!
La Tortuga Hotel & Spa - Adults Only's staff speaks: Portuguese, Italian, French, Spanish, English
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Outdoor Pool, Grounds, Terrace, Sun Deck
Golf Course (within 2 miles), Fishing, Pool Table, Diving, Solarium, Spa, Massage, Hot Tub
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu
WiFi is available in public areas and is free of charge.
Wired internet is available in public areas and is free of charge.
Private parking is available at a location nearby (reservation is needed) and costs USD 10 per day.
Room Service, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Baggage Storage, Concierge Service, Laundry, Dry Cleaning
Safe, Non-smoking Rooms, Air Conditioning
Portuguese, Italian, French, Spanish, English
From 3:00 PM
11:30 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children older than 16 years are welcome.
Cribs are not available.
There is no capacity for cribs in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 346 reviews
Value for money
Show reviews from:
In downtown Playa del Carmen, 2 blocks from the famous Fifth Avenue entertainment area, this hotel provides modern guest rooms with free Wi-Fi and an outdoor pool.
Score from 167 reviews Excellent
Just a few steps from white-sand Playa del Carmen Beach, Hotel La Pasion Boutique has comfortable rooms with balconies, 2 outdoor swimming pools and a hot tub.
Score from 726 reviews Wonderful
Nestled in the heart of downtown Playa del Carmen, Mexico and steps from the city's main attractions and beautiful beaches, this hotel features exceptional accommodations and a variety of thoughtful...
Score from 249 reviews Very good
In downtown Playa del Carmen, this hotel is just under 1 mile from the Cozumel ferry and just 2 blocks from the beach. It features 2 outdoor pools, a waterfall and 3 decks.
Score from 254 reviews Excellent
No hot water, not that clean, its not like you see in pictupic. Not worth the price!
I usually never write reviews, this is my first time and the reason im writing this review is to get my word across to the owner of this place, i think her name is jonah. I had asked for her several times at the reception and all they would tell me is either she isn't there or she is somewhere on the property. Never did get to meet her. First of all i had booked 2 superior deluxe rooms...after check in noticed both rooms were entirely different both in size and amenities. My instant guess was i got 1 superior deluxe and 1 regular deluxe. When asked about it at the reception the rude guy there told me it was due to location of the room. Ok no big deal since i was gonna be out of the room most of the day. I can manage without the extra space and no mirror in the room. The bathroom was tiny, terrible lighting, clogged sink and no hot water in shower. Free breakfast!!! Be careful...check your food every bite you take. I found hair under my scrambled eggs! Gross!!! The waiter acted like he didnt even care, i wasnt even offered a replacement. I took a pic of it and wanted to show the owner but no use. The hotel brochure in the room states call 0 to request late checkout, i personally requested for 1 hr late checkout at the reception and was denied. Such rude staff and poor service! Soo much for spending $200 per room per night for 3 nights. This hotel was one of the very few choices i had booking online for the easter weekend, 95% of the hotels were sold out in playa del carmen. Why wasnt this one? Being soo close to the party scene? I wonder!
The only good thing i liked about this hotel was it's location. Literally a minute away from the clubs/bars and parking. The place is quite clean, no complains about that. Wifi available only outdoors. Tip - pool view rooms open balcony door to catch wifi in room.
The wifi wasn't always easily accessible from the room but this wasn't a big issue
The location was right next the Quinta Avenida, handy when heading out for an evening meal. The stay were extremely helpful particularly Caesar and Raffael! The rooms were clean and tidy, and there was free breakfast included which although want anything fancy made it easy in the mornings. Overall we had a great stay!
Thank you Rafael and Antonio who were in the front and helped with all requests and luggage! The breakfast was amazing with a nice breeze!
Lovely swimming pool, but hard to use due to unexpected patio renovation. Patio itself very nice, but a bit dissapointing if you want to sunbath next to the pool - trees and walls give to much shadow making sunbathing impossible.
Excellent service. Extremely helpful staff. Pro-client attitude of the hotel's management. Perfect location (city centre, close to the beach). Very good restaurant.
There were renovations and works in the building which made quite a lot of noise early in the morning. It would have been good to know this before I booked.
Hotel Tortuga is in an awesome location within Playa del Carmen, close to the good restaurants and the nightclub strip. The staff were always helpful and everything easy.
The waiters for the breakfast was bad and unsmiling ! And the bartender made my self a caipirina which wasn't a real one .
The comfort of the room and the pool and also the front desk staff.
Cleaning outside the room started at 8am which was a bit disturbing. The hotel arranged taxi back to airport was twice the price of one picked up from the street ( an official taxi which was fine).
Location - close to 5th ave with its bars and restaurants. The staff were very friendly and helpful.
the pool is beautiful but not much sun
the hotel is beautiful, great location! And the stuff is so nice and happy to help. Defiantly go back
No Sunbathing area or place to keep a bicycle. Our first room had a few issues, too tiny of a bathroom w/ broken shower door & no mirror in the bedroom but the 2nd one was perfect !!
The restaurant was top notch, there were great gathering areas & balconies. The beds were really comfy & the gardens and pool area was beautiful. A comfortable place with friendly help in a great location!! Wish it was cheaper ........
Beautiful Rooms! Beautiful Grounds and Pool! Excellent Location! Beyond Excellent and Helpful Staff in Particular Cesar and Raf Thankyou!!!
Very weak WiFi. Not to many breakfast options.
The room was nice, clean and spacious.
Nice quite hotel in a great location. The best thing about the place is the amazing staff cezar and rafa are the best!
If you love being close to everything downtown, but don't like the resort all-inclusive type stay, this place is for you. My husband & I prefer smaller hotels. We aren't really into the all inclusive stuff & tend to like to venture out on our own to explore while we are on vacation. This hotel is quiet, yet close to everything, within 1-6 blocks of all the restaurants & beach areas. We had a fantastic time. The beds were very comfortable, the rooms were very clean. The hot tub was awesome. No complaints. We plan on staying here again when we come back.
The staff at La Tortuga is wonderful. They made us feel welcome and were extremely helpful. Our room was very clean. The location of the hotel is perfect and we enjoyed being in the heart of Playa del Carmen!
Breakfast included is very poor. Lots of noise from the building work around the hotel. (not the hotel fault ) Make sure you face the garden and not the street. Coco Bongo club is across the street.
The garden is gorgeous. Staff are very friendly. Great central location.
The location is perfect, right in the middle of everything . The hotel is very nice and full of charm. After a shaking start with my room, Diego ,the manager, went out of his way to change my room with a much better one. will surely go back and would tell my friends to stay there.
very-very small bed!!! 150*200 cm!!! no buffet breakfast
nice garden with swimmingpool, very close to beach, very close to shopping street, very close to Public Bus station
Bathrooms were on the small side and construction next door would be too noisy for some. Stairs to the upper floors are a tough climb if you have knee or back problems like me, but I managed.
All staff members were terrific. Always smiling and willing to assist. Very pretty hotel setting and reasonable rates. Discounted meals next door at Como Como where excellent, no need to go out for dinner. Bartenders were fun as were the waiters. I would highly recommend a stay at La Tortuga with its great location.
Cold-warm shower water, hot tub only hot 1/4 nights-- very noisy due to surrounding construction (not their fault obviously)
Beautiful, clean, super friendly staff
The construction noise - from early morning until 5 pm. Made it hard to feel the 'retreat' environment when surrounded by construction.
The property was exactly what we needed, the staff were great, the location great too.
The pool was smaller than the photos will lead you to believe. There was no concierge service and even asking for an area map seemed like a hassle. There were no computer stations for us to print our own maps. We were driving to Tulum after 2 nights stay and the front desk employee could barely give us coherent directions (was not a language barrier because I speak Spanish), it's almost like he had no knowledge of towns in the vicinity and he is in hospitality business??
one of the front desk employees was extremely nice and welcoming. He graciously offered us to use the pool as our room was being readied and allowed us to check in earlier than check in time when the room was ready.
They are building a new hotel virtually on top of it Loud construction 6 days a week starting at 9 am
Staff was very helpful and friendly
Terrible wifi reception, not available in my room. Terrible cable TV reception can't see the ball during a football match. Big construction site next door, noisy from 9-5.
Beautiful poor area Friendly and accomodating staff Quite at night even though it is in the center of town.
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