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Avenida 10 esquina Calle 14, 77710 Playa del Carmen, Mexico – Show map
Excellent location – rated 9/10! (score from 352 reviews)
Rated by guests after their stay at La Tortuga Hotel & Spa.
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484 properties in Playa del Carmen
Including hotels, apartments, villas and more.
351 verified reviews
They speak your language!
La Tortuga Hotel & Spa's staff speaks: Portuguese, Italian, French, Spanish, English
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Outdoor Pool, Grounds, Terrace, Sun Deck
Golf Course (within 2 miles), Fishing, Pool Table, Diving, Solarium, Spa, Massage, Hot Tub
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu
WiFi is available in public areas and is free of charge.
Wired internet is available in public areas and is free of charge.
Private parking is available at a location nearby (reservation is needed) and costs USD 10 per day.
Room Service, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Baggage Storage, Concierge Service, Laundry, Dry Cleaning
Safe, Non-smoking Rooms, Air Conditioning
Portuguese, Italian, French, Spanish, English
From 3:00 PM
11:30 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children older than 16 years are welcome.
Cribs are not available.
There is no capacity for cribs in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 352 reviews
Value for money
Show reviews from:
In the heart of Playa del Carmen, only steps from exciting nightlife and area attractions, this boutique hotel features luxurious accommodations along with first-class amenities and services.
Score from 212 reviews Excellent
This Mayan Riviera hotel is located in Playa del Carmen, only 15 minutes from the Xcaret archaeological site. The hotel offers easy access to local beaches.
Score from 246 reviews Very good
This oceanfront hotel in Playa del Carmen is located directly on the beach, one block from the famous Fifth Avenue entertainment area. The hotel offers a 24-hour front desk and free Wi-Fi.
Score from 251 reviews Good
The Palm at Playa features a rooftop terrace with a swimming pool, bar, spa and gym. It is just 4 blocks from downtown Playa del Carmen and a 2-minute walk from the beach.
Score from 252 reviews Excellent
Nice quite hotel in a great location. The best thing about the place is the amazing staff cezar and rafa are the best!
If you love being close to everything downtown, but don't like the resort all-inclusive type stay, this place is for you. My husband & I prefer smaller hotels. We aren't really into the all inclusive stuff & tend to like to venture out on our own to explore while we are on vacation. This hotel is quiet, yet close to everything, within 1-6 blocks of all the restaurants & beach areas. We had a fantastic time. The beds were very comfortable, the rooms were very clean. The hot tub was awesome. No complaints. We plan on staying here again when we come back.
The staff at La Tortuga is wonderful. They made us feel welcome and were extremely helpful. Our room was very clean. The location of the hotel is perfect and we enjoyed being in the heart of Playa del Carmen!
The garden is gorgeous. Staff are very friendly. Great central location.
Breakfast included is very poor. Lots of noise from the building work around the hotel. (not the hotel fault ) Make sure you face the garden and not the street. Coco Bongo club is across the street.
The location is perfect, right in the middle of everything . The hotel is very nice and full of charm. After a shaking start with my room, Diego ,the manager, went out of his way to change my room with a much better one. will surely go back and would tell my friends to stay there.
nice garden with swimmingpool, very close to beach, very close to shopping street, very close to Public Bus station
very-very small bed!!! 150*200 cm!!! no buffet breakfast
All staff members were terrific. Always smiling and willing to assist. Very pretty hotel setting and reasonable rates. Discounted meals next door at Como Como where excellent, no need to go out for dinner. Bartenders were fun as were the waiters. I would highly recommend a stay at La Tortuga with its great location.
Bathrooms were on the small side and construction next door would be too noisy for some. Stairs to the upper floors are a tough climb if you have knee or back problems like me, but I managed.
Beautiful, clean, super friendly staff
Cold-warm shower water, hot tub only hot 1/4 nights-- very noisy due to surrounding construction (not their fault obviously)
The property was exactly what we needed, the staff were great, the location great too.
The construction noise - from early morning until 5 pm. Made it hard to feel the 'retreat' environment when surrounded by construction.
one of the front desk employees was extremely nice and welcoming. He graciously offered us to use the pool as our room was being readied and allowed us to check in earlier than check in time when the room was ready.
The pool was smaller than the photos will lead you to believe. There was no concierge service and even asking for an area map seemed like a hassle. There were no computer stations for us to print our own maps. We were driving to Tulum after 2 nights stay and the front desk employee could barely give us coherent directions (was not a language barrier because I speak Spanish), it's almost like he had no knowledge of towns in the vicinity and he is in hospitality business??
Staff was very helpful and friendly
They are building a new hotel virtually on top of it Loud construction 6 days a week starting at 9 am
Beautiful poor area Friendly and accomodating staff Quite at night even though it is in the center of town.
Terrible wifi reception, not available in my room. Terrible cable TV reception can't see the ball during a football match. Big construction site next door, noisy from 9-5.
Super friendly and helpful staff. I will come back.
The staff was so friendly and the hotel was pretty awesome!
More electrical outlets.
We liked the location of this hotel near Quinta Avenida and Coco Bongo. The pool is something special, very nice. Not to far from the beach and very close to many restaurants this boutique hotel is very good. You will like the pool very much. The staff is helpful. Take a room with a pool view!
The breakfast is poor. You have 3 options to choose from and only two offers you a croissant. If you choose anything else you have to pay. Poor breakfast for a 4 stars hotel. They take a 100$ deposit at check in.
Location is perfect just a block from 5th avenue but it's really quiet. The hotel pool is stunning and the rooms, although basic, are really big and comfortable. The staff are lovely and super helpful. Breakfast was good with a few different options. I'd highly recommend this hotel. I think wifi is only in public areas but it reached our room no problem.
The romantic set up was nice it is like living inside a djungle in a Bungalow. The employes are very service minded and will help you with almost anything. Great staff. Restaurant is good and the staff aswell.
The rooms smell like they are all water damaged. They didnt think about building any kind of windows so its pretty dark inside, if you like rooms with light and sun. The air is not good at all. Pool is cold, and the Jacuzzi in Junior and junior execute don't work very well. Seems old and feels suspicious. Wifi is a problem inside all rooms if you need it. But by the pool area its fine. The pool is way to cold nobody swims in it. Its way to expensive for its standard. If you are sensitive about noises, Coco Bongo a nightclub is just one building away, and the bass goes right in to the rooms at night until 3-4.
Pool area was lovely - great to sit and read and relax. Food great - free breakfast was great! They have a good bar with happy hour and nice drinks. Location is very good - right in the heart of Playa next to shops, restaurants etc. The staff were all lovely, helpful etc.
- location - very helpfull staff - confortable room
- too expensive for what it is - breakfast doesn't have many options - They have a laundry service but be carefull, all my clothes came back blue.
attractive facilities and spacious rooms. very helpful staff.
Big private party downstairs one night kept us awake until 12:30 am.
Excellent hotel, lovely rooms and pool, staff very friendly and eager to help. The location is excellent for the main 5th avenue street yet it is out of the way and quiet, but near to the beach and dive shops etc. Excellent hotel.
Location is close to the beach
Old Room Cockroach in room Smelly room You're treated as a number Old shower Noisy
Very good service. Roomservice was good too. Nice pool area. Staff was very friendly was always helping when I had a question. Especially the guy in the hotel uniform who was standing next to the reception!! Very friendly. Very close to the ADO Bus station and to the colectivos
Pool was very cold in my opinion. Breakfast was very good but not that much. If you are used to the huge breakfast from the big resorts you will probably miss something here.
Our hotel was very clean and was kept cleaned by staff every day the staff were so friendly would always say hello when we were seen walking around hotel Wifi was really good was able to get on the Internet with no trouble The included breakfast was really tasty and the fruit was really fresh Was on the main strip so close to shops and beach was so happy with our time here
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