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Avenida 10 esquina Calle 14, 77710 Playa del Carmen – Show map
Excellent location – rated 9.1/10! (score from 343 reviews)
Rated by guests after their stay at La Tortuga Hotel & Spa.
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452 properties in Playa del Carmen
Including hotels, apartments, villas and more.
343 verified reviews
We speak your language
La Tortuga Hotel & Spa's staff speak: Portuguese, Italian, French, Spanish, English
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Outdoor Pool, Grounds, Terrace, Sun Deck
Golf Course (within 2 miles), Fishing, Pool Table, Diving, Solarium, Spa, Massage, Hot Tub
Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu
Free! WiFi is available in public areas and is free of charge.
Free! Wired internet is available in public areas and is free of charge.
Private parking is available at a location nearby (reservation is needed) and costs USD 10 per day.
Room Service, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Baggage Storage, Concierge Service, Laundry, Dry Cleaning
Safe, Non-smoking Rooms, Air Conditioning
Portuguese, Italian, French, Spanish, English
From 3:00 PM
11:30 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children older than 16 years are welcome.
Cribs are not available.
There is no capacity for cribs in the room.
Pets are not allowed.
Cards accepted at this property
La Tortuga Hotel & Spa accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 343 reviews
Value for money
Show reviews from:
Just a few steps from white-sand Playa del Carmen Beach, Hotel La Pasion Boutique has comfortable rooms with balconies, 2 outdoor swimming pools and a hot tub.
Score from 625 reviews Wonderful
There are plenty of Playa del Carmen hotels but few offer you a home away from home option right on the Caribbean beach and steps from world class shopping.
Score from 134 reviews Very good
In the heart of Playa del Carmen, only steps from exciting nightlife and area attractions, this boutique hotel features luxurious accommodations along with first-class amenities and services.
Score from 129 reviews Excellent
On the beautiful Mayan Riviera, this 5-star resort is 6 miles from downtown Playa del Carmen. The beachfront resort features 13 pools, hot bathtubs and spacious suites with a private balcony.
Score from 175 reviews Very good
Loved the pool area, which is like a secluded jungle. It is very private, and since most guests don't use it during the day, you will have the entire pool lagoon to yourself. We also loved our room with balcony and big comfortable bed. The restaurant was fabulous as well! If you never leave the hotel, you wouldn't be missing much - everything you need for a relaxing paradise-like vacation is right at La Tortuga!!
Nothing, everything was good++, great or better!!
I have travelled a lot and stayed in some amazing hotels this is a little treat great location, with really friendly staff, who were knowledgeable about the area. All you want especially as a solo traveller.
The location was great since it was close to mostly everything. The fifth avenue was just a street behind the hotel which is the Main Street. It was really super nice.
The music that they played on the hotel they should put something more juvenile and more pop. It was sometimes boring.
Felt completely at home. The staff makes it! You guys rock!
Extremely helpful and friendly staff, thanks for helping me arrange a birthday cake for my boyfriend! Location is in the heart of the city centre but just outside all the noise. Very nice that they coöperate with some of the beachclubs so you can enjoy the beachchairs and umbrella's. Rooms are nice with a balcony.
Pool looks great but very few places to lay down next to it. Floor wasn't cleaned during our stay and with the beach just arround the cornor if was all sandy.
Tropical garden, breakfast, pool, location, jacuzzi, bed comfort
No elevator, onsite parking to pay
Great staff and willing to help, especially pedro at the front desk was very friendly. Good location near 5th avenue and a 3 min walk from the beach. We had a nice room from which we could enter the pool directly, which was great.
The water in the shower didn't get really hot, but didn't bother us enough to mention to the staff. Some noise from construction activities next to the hotel.
Staff are brilliant, really helpful
Amazing staff, pool, location near 5th ave., great restaurant....very relaxing and quiet. One of the best hotel i went in last 4 years.....stronghly recommend.
Spa very expensive.
Localization , pool, staff
Poor breakfast, television image very bad
The people in the reception were excellent. They did everything to make you happy with your stay in Playa Del Carmen; very helpfuli staff in the hotel!
The room service was poor and the breakfast in the restaurant was a bit boring. You can choose between Italian-, Continental- and Mexican Breakfast: nice for three days but not for one week :-(
Awesome pool area, super friendly staff who helped with any matter, we booked 2 nights and stayed four because we liked it so much, American TV channels,
Restaurant was a bit expensive, but since you don't need to eat here, it does not really matter. The TV was not decent compared to the rest of the hotel: White stripes in a small screen.
The staff is very friendly, especially at the front desk.
Breakfast is a total rip-off. The were too many mosquitos on the property. The shower water never got very hot and the shower had to be run for a long time before it got warm.
Staff customer service was excellent, they went above and beyond for our every request and provided great information always with a smile.
Great location near Avenida 5. staff is very professional and friendly.
Rooms are not very spacious, TV image quality was very poor.
The service just can't get any better than that. Every single staff member treated us with with kindness and a huge smile. The rooms are comfortable and the showers are big. We enjoyed it a lot! The pools are nice and very pretty.
There water at the shower weren't hot enough, but it didn't bother us enough to mention it to the staff.
The rooms were nice, comfortable and clean. The service was impeccable. Located right off the main street.
The complete staff was truly friendly and always eager to help, but the guys in front desk were very nice to us, specially Pedro. They all make your stay as easier and enjoyable as possible.
the pool and setting were beautiful, the location was perfect and the staff were very helpful
EVERY item in the mini bar was priced including coffee for the coffee machine and the drinking water. This was the only place we stayed in Mexico that expected you to pay for water - we were on honeymoon and booked the superior junior suite, the room was gorgeous but this detail let the experience down
- really nice and helpfull staff - basic rooms are a little on the small side so we choose for an upgrade to a basic-plus room with balcony. Definitely worth the extra money! (especially since they gave us a nice discount) - beautifull pool - nice arrangements with 3 beach clubs close-by - good breakfast menu with fresh fruit and a lot of extra options (with 15% discount on the extra options) - good central location
- basic rooms are a little on the small side
Extremely small rooms, stuffed everywhere with beverages and snacks with price tags
The staff is great and helpfull
Almost everything. It's a good hotel, the staff is great, the location is awsome.
The rooms are little bit small, the breakfast could be better and mostly bigger. The pool is a bit cold
Nice big room.
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