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Newest reviews for La Tortuga Hotel & Spa

  • Walter
      United States of America
    August 4, 2014

    Loved the pool area, which is like a secluded jungle. It is very private, and since most guests don't use it during the day, you will have the entire pool lagoon to yourself. We also loved our room with balcony and big comfortable bed. The restaurant was fabulous as well! If you never leave the hotel, you wouldn't be missing much - everything you need for a relaxing paradise-like vacation is right at La Tortuga!!

    Nothing, everything was good++, great or better!!

    9.6

  • Lucy
      United Kingdom
    July 30, 2014

    I have travelled a lot and stayed in some amazing hotels this is a little treat great location, with really friendly staff, who were knowledgeable about the area. All you want especially as a solo traveller.

    10

  • Joaquin
      United States of America
    July 27, 2014

    The location was great since it was close to mostly everything. The fifth avenue was just a street behind the hotel which is the Main Street. It was really super nice.

    The music that they played on the hotel they should put something more juvenile and more pop. It was sometimes boring.

    10

  • Igone
      United Kingdom
    July 24, 2014

    Felt completely at home. The staff makes it! You guys rock!

    10

  • Sofie
      Netherlands
    July 20, 2014

    Extremely helpful and friendly staff, thanks for helping me arrange a birthday cake for my boyfriend! Location is in the heart of the city centre but just outside all the noise. Very nice that they coöperate with some of the beachclubs so you can enjoy the beachchairs and umbrella's. Rooms are nice with a balcony.

    Pool looks great but very few places to lay down next to it. Floor wasn't cleaned during our stay and with the beach just arround the cornor if was all sandy.

    7.9

  • Anonymous
      Italy
    July 14, 2014

    Tropical garden, breakfast, pool, location, jacuzzi, bed comfort

    No elevator, onsite parking to pay

    9.2

  • Moniek
      Netherlands
    July 11, 2014

    Great staff and willing to help, especially pedro at the front desk was very friendly. Good location near 5th avenue and a 3 min walk from the beach. We had a nice room from which we could enter the pool directly, which was great.

    The water in the shower didn't get really hot, but didn't bother us enough to mention to the staff. Some noise from construction activities next to the hotel.

    7.5

  • Anonymous
      United Kingdom
    July 6, 2014

    Staff are brilliant, really helpful

    9.6

  • Sylvain
      Canada
    July 2, 2014

    Amazing staff, pool, location near 5th ave., great restaurant....very relaxing and quiet. One of the best hotel i went in last 4 years.....stronghly recommend.

    Spa very expensive.

    10

  • Fernando
      Brazil
    July 1, 2014

    Localization , pool, staff

    Poor breakfast, television image very bad

    7.5

  • Anonymous
      Switzerland
    June 29, 2014

    The people in the reception were excellent. They did everything to make you happy with your stay in Playa Del Carmen; very helpfuli staff in the hotel!

    The room service was poor and the breakfast in the restaurant was a bit boring. You can choose between Italian-, Continental- and Mexican Breakfast: nice for three days but not for one week :-(

    7.1

  • Florian
      Mexico
    June 29, 2014

    Awesome pool area, super friendly staff who helped with any matter, we booked 2 nights and stayed four because we liked it so much, American TV channels,

    Restaurant was a bit expensive, but since you don't need to eat here, it does not really matter. The TV was not decent compared to the rest of the hotel: White stripes in a small screen.

    8.8

  • Jayendra
      South Africa
    June 27, 2014

    The staff is very friendly, especially at the front desk.

    Breakfast is a total rip-off. The were too many mosquitos on the property. The shower water never got very hot and the shower had to be run for a long time before it got warm.

    7.1

  • Elizabeth
      Mexico
    June 23, 2014

    Staff customer service was excellent, they went above and beyond for our every request and provided great information always with a smile.

    9.6

  • Anonymous
      Canada
    June 10, 2014

    Great location near Avenida 5. staff is very professional and friendly.

    Rooms are not very spacious, TV image quality was very poor.

    6.3

  • Ben
      Israel
    June 6, 2014

    The service just can't get any better than that. Every single staff member treated us with with kindness and a huge smile. The rooms are comfortable and the showers are big. We enjoyed it a lot! The pools are nice and very pretty.

    There water at the shower weren't hot enough, but it didn't bother us enough to mention it to the staff.

    10

  • Michael
      Israel
    May 25, 2014

    Nace

    7.9

  • John
      United States of America
    May 22, 2014

    The rooms were nice, comfortable and clean. The service was impeccable. Located right off the main street.

    10

  • Ulisses
      Mexico
    May 20, 2014

    The complete staff was truly friendly and always eager to help, but the guys in front desk were very nice to us, specially Pedro. They all make your stay as easier and enjoyable as possible.

    10

  • Julie
      Mexico
    May 15, 2014

    the pool and setting were beautiful, the location was perfect and the staff were very helpful

    EVERY item in the mini bar was priced including coffee for the coffee machine and the drinking water. This was the only place we stayed in Mexico that expected you to pay for water - we were on honeymoon and booked the superior junior suite, the room was gorgeous but this detail let the experience down

    9.2

  • Anonymous
      Netherlands
    May 1, 2014

    - really nice and helpfull staff - basic rooms are a little on the small side so we choose for an upgrade to a basic-plus room with balcony. Definitely worth the extra money! (especially since they gave us a nice discount) - beautifull pool - nice arrangements with 3 beach clubs close-by - good breakfast menu with fresh fruit and a lot of extra options (with 15% discount on the extra options) - good central location

    - basic rooms are a little on the small side

    9.6

  • Roberto
      Abkhazia, Georgia
    April 27, 2014

    Extremely small rooms, stuffed everywhere with beverages and snacks with price tags

    5.4

  • Anonymous
      Mexico
    April 27, 2014

    The staff is great and helpfull

    9.2

  • Eyal
      Israel
    April 24, 2014

    Almost everything. It's a good hotel, the staff is great, the location is awsome.

    The rooms are little bit small, the breakfast could be better and mostly bigger. The pool is a bit cold

    9

  • Ed
      United States of America
    April 19, 2014

    Nice big room.

    Cold pool

    9.6

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