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Av 34 Norte SN entre 5ª Av y Zona Federal Maritima, 77710 Playa del Carmen, Mexico – Show map
Excellent location – rated 9.4/10! (score from 111 reviews)
Rated by guests after their stay at Hotel Las Palapas by Mahekal.
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488 properties in Playa del Carmen
Including hotels, apartments, villas and more.
112 verified reviews
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Hotel Las Palapas by Mahekal's staff speaks: Spanish, English, German
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Outdoor Pool, Grounds, Terrace
Golf Course (within 2 miles), Fishing, Pool Table, Ping-Pong, Diving, Snorkeling, Fitness Center, Solarium, Spa, Massage, Private Beach Area, Game Room, Library
Food & Drink
WiFi is available in all areas and is free of charge.
Free public parking is available on site (reservation is not needed).
Room Service, Car Rental, 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, Babysitting/Child Services, Meeting/Banquet Facilities, Fax/Photocopying
Safe, Non-smoking Rooms
Spanish, English, German
3:00 PM - 12:00 AM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 5 years stays free of charge when using existing beds.
One child from 5 to 12 years is charged USD 30 per person per night when using existing beds.
One additional older child or adult is charged USD 70 per person per night when using existing beds.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 111 reviews
Value for money
Show reviews from:
On the beachfront in Playa del Carmen, this resort features 2 outdoor pools, yoga classes and massages. Rooms have a terrace with hammocks and views of the sea or tropical gardens.
Score from 111 reviews Very good
The Palm at Playa features a rooftop terrace with a swimming pool, bar, spa and gym. It is just 4 blocks from downtown Playa del Carmen and a 2-minute walk from the beach.
Score from 253 reviews Excellent
In the heart of Playa del Carmen, only steps from exciting nightlife and area attractions, this boutique hotel features luxurious accommodations along with first-class amenities and services.
Score from 213 reviews Excellent
There are plenty of Playa del Carmen hotels but few offer you a home away from home option right on the Caribbean beach and steps from world class shopping.
Score from 189 reviews Very good
The location, the meal, the service - the atmosphaire of ten 60- ies
the NOISE DURING THE HOLE DAY from outside (a kind of 'music' -DRUMS etc)
Beautiful location with bungalows in a park like setting and direct beach access
Food was not good. Mostly overcooked or kept warm for too long.
loved the individual cabanas and the beautifully kept gardens, a real heaven.
The staff were incredibly helpful and friendly. Everyone from the waitstaff at the beach bar and restaurant to the concierge went out of their way to be helpful. The setting was beautiful, I loved waking up to birds chirping in the morning. The room was a good size and had everything I needed, and I loved the outdoor shower. Restaurant food varied between average and very good.
The promised wifi didn't work in the rooms, so I had to go into the lobby if I needed to get onto the internet. The beach club next door was noisy in the afternoons and evenings, although we did receive an email warning us that there would be a music festival going on and we could change our reservations.
It was truly an amazing place - we felt like we were living in the middle of the jungle in the beautiful bungalows. The food was great!
Hard to find any negative things about this hotel!
We loved the staff at breakfast and dinner..they were extremely hard working and made our meals enjoyable. We love that the beach is so close.
The hotel gave us a heads up of nearby music festivities however it was not music that we heard from 10am to 12am..it felt like a boom boom loud vibration that gave us no peace and huge headaches for 3 of our 5 days. The noise is unbearable, each morning awaken by cars and early workers banging and at night loud music and loud people partying to pass 1am so sleeping was close to impossible. There was not enough lounge chairs on the beach to accommodate hotel guest cause they offer day passes to walk ins. Although the hotel addressed it our toilet still didn't flush properly, we had use a bucket to fill water to put into the toilet to flush it.
Just spent 6 wonderful days and enjoyed it very much. Staff were all very friendly and attentive, no exceptions. Location is the best on Playa Beach and a 5 minute walk to the main street, 5th. Palapas are really cool with large patios and hammocks, grounds are tropical and exceptional, Food was excellent (new chef 2 months ago), old food reviews were just ok, loved the entertainment every other night at dinner (top notch). For a special treat as Willie (waiter captain) to do his "Mayan Coffee Show" for you at your table, it was spectacular!!!. concierge was very helpful booking tours,etc..., on site Spa. Lunch Palapa Bar, Pool, Outdoor Dining area in the sand under Palm trees with Ocean view, Beach Bar, and beach Palapas is the best combination on this stretch of beach. Other mega resorts (vegas on the sand) are gross and can't hold a candle to the unique charm of this hotel. If you are looking for five star with all resort amenities and creature comforts this is not you place, but it is really great to still have an old style beach hotel that is a manageable size with character and great service. In spite of some of the negatives we enjoyed it so much we plan to return with our family soon.
1) Noise from Mamitas Beach Club next door was always in the background, and Concert season there is just beginning. 2) No TV, 3) No in room WiFi, 4) No refrigerator in room, 5) No phone in room to communicate to front desk,
Near Quinta and directly located on the beach
Bathrooms definetely not 5 Star Standard. Old and worn down room, beds made of concrete, etc. Definetely not the standard one would expect from a 5 Star hotel at that rate!
The hotel is a great place to be at in playa del Carmen if you are looking to disconnect from the world but still have the ability to walk around get to knw the town a bit more. The private beach and the staff are wonderful. They accommodated each of our needs and their friendliness made it feel like home. I would recommend this place to couples and groups of friends that want to relax.
location, food, facilities.
there is a beach club nearby that makes some noise in the afternoon.
Generally poor capability in English, dinner in included half board was really poor. The lunch menue is ok but the swap was very unfavorable for the guest (in terms of value).
Location was excellent. So nice to have the lounges and facilities right on the beach. Compared to other beachfront resorts in the immediate area, Hotel Las Palapas has the nicest beach. The resort is fairly quiet and you can escape the 'madness' of Fifth Avenue. It is the best of both worlds.
The hotel really needs updating, everything was a little 'tired' and dated. The food was not particularly special and a bit too westernised for me. I thought that the Beach Club next door would be noisy but it was actually ok.
check in staff during the hours we arrived ( 1-2 pm) the other scheduled staff was wonderful, especially the concierge. we were totally ignored for 10 mins waiting for check in as staff AND MANAGER talked over room issues...not even a welcome. Then they gave us a room that was not ready and we had to go back to reception. At this point we asked for a manager that refused to talk to us. never contacted us. No cold water in bathroom faucet.
Great for families Secure Individual attention, not mass tourism Helpful staff
Food wasn't very tasty
we loved the individual palapas accomodations . So often great places like this have been replaced by mega hotels. the rooms were spacious clean comfortable and service excellent. Thw hotel used to be about he only hotel in plya but now it is surrounded by ever larger properties squeezing more and more into less and less space. the half board which was included made the experience even more wonderful. Catch this unique hotel before it two gets snatched and becomes just another mega hotel
The fans in the room old have been wonderful if they had real mosquito curtains over and around the lovely plug topped king bed. The fabrics used looked great but the air from the ceiling fan could not penetrate so we had to use the AC.
Food in other hotel was better next door than laspalagos
Beach was a town beach too busy too many boats city beach feel
Lovely gardens, pool, beach and bar areas. Hammocks on the terrace were great. Clean room. Friendly and helpful staff. Nice breakfast selection.
Dinner / lunch was a bit hit and miss - it wasn't very authentic tasting and a bit overpriced.
Very relaxing. Excellent service. There wasn't a spa on sight but they were able to bring in a massage for couples on the beach (great massage but very over priced). Rooms were clean, bottle water was provided and staff was very accommodating.
There was nothing I didn't like. Hope to go again with an ocean view room...There is no air conditioning here; so if it is something you require this is not the place for you. They did however have standard floor fans along with ceiling fans.
Everything would be perfect, if only Wi-Fi would work! We were not able to use it in our room.
Wi Fi did not work at all in our room. I think, at this day and age it is absolutely unacceptable.
Hotel rooms, location near beach and 5th Ave. Service was excellent. Loved the towel animals made daily by our maid.
Wi Fi was very erratic.
Great location. It's on the beach and also on the Main Street of Playa del Carmen. Lush tropical gardens with lovely room terraces. Food and service were wonderful.
Atmosphere, surroundings, private grounds, yet walking distance to restaurants, bars. Staff was amazing.
Time of year the new years eve entertainment at the beach bar next door. Understandable but SO loud. Concert set up for BPM.
Fantastic location, next to the famous 5th Ave., very quiet hotel for this area, nice beach, very helpfull staff.
Poor wifi, no TV in bungalows (I was missing it on the rainy days)
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