Sandos Cancun Luxury Experience Resort and Spa  

L'hotel et la chambre sont trés bien tenu. Le personnel est à disposition et trés discret. Les équipements sont tout a fait suffisant. L'ambiance feutrée permet de passer un séjour détente parfait d'autant plus si vous vous laissez séduire par une ou plusieurs visite au Spa...!

L'hôtel de trouve anproximite d'un nouvel hôtel en construction qui donne directement sur l'espace piscine. Même si les piscine sont chauffées il est dommage que le soleil disparaisse au plus tard vers 16h30 caché par le nouveau bâtiment.

Le petit déjeuner et les piscines.

La connexion internet est trop cher : 15$ us par jour.

Clean room. Very modern and luxurious.

No free wifi.

Very nice. The people are very very friendly and helpfull. Grade 10. The room was very good. Breakfast also was good - with many and good options.

By 03 times my apartment (803) door did not opben (by the key card), requiring help from frontdesk/maintenace.

I liked the atmosphere, the pools are amazing, people are friendly... Very nice hotel, though its a hotel for relaxing not for parties by the pool.

he is very clean

Everything here is so slow ... everything had to ask four times

Nice beach, good food and drinks. The room was very clean.

We booked a room for 3 adults and got a room for 2 adults and a child. Our complaints didn't change anything. The only solution they offered was to buy another room.

The only thing that I really liked was the amazing swimming pools that the hotel had.

The hotel staff was extremely rude and very unprofessional (except for the bellboy and maid). The signage for the hotel from the main street is nonexistent. The room service selection is not that of a 4 or 5 star resort. The business center is really just another line to sell to tourists. The prices that the hotel was charging for services really was an insult they were so high. Hotel management obviously needs to be addressed with as many issues as this hotel has.

Hotel is gorgeous. Pools are wonderful. Staff is really nice and helpful.

Not enough healthy and vegetarian food options.

The room, because the see view and comfort. The pool because to be seaside and great design.

Some times the reception service, in fact, one person at the consierge work did not be polite enough; the others work very well. The internet service is not satisfy at the hotel, not about the room. Its necessary internet service more acessible to guests.

The breakfast is quite expensive 25$ for buffet, however it deserves this price: there is a wide variety of food. The hotel is clean, silent and suits to the desires of relaxation. Also I like a gym - there is everything you need, if you want to keep fit

I am exhausted by the staff of the restaurant Aioli, which is inside of the hotel. If they undertand that you don't want to pay tips, they'll cease to serve you. Also we faced with an unpleasant situation connected with this staff: they underwrote tips of 5 $ by themselves every day to our bill!!! It was awful!

Rooms were amazing with great views of the Lagoon and Ocean.

Deposit was not only held but debited off my credit card for no indiscretion.

Good staff. Perfect restaurant.

I was surprised that the only windy point on the island was our hotel. No inner swimming pool.