Sandos Cancun Luxury Experience Resort  

Le confort, les équipements, la situation en bord de plage.

Les prix européens pour des produits locaux (restaurants)

L'hotel et la chambre sont trés bien tenu. Le personnel est à disposition et trés discret. Les équipements sont tout a fait suffisant. L'ambiance feutrée permet de passer un séjour détente parfait d'autant plus si vous vous laissez séduire par une ou plusieurs visite au Spa...!

L'hôtel de trouve anproximite d'un nouvel hôtel en construction qui donne directement sur l'espace piscine. Même si les piscine sont chauffées il est dommage que le soleil disparaisse au plus tard vers 16h30 caché par le nouveau bâtiment.

Pool area is really good. The gym was also great. And the beach in front of the hotel.

It felt abandoned and as if the glamour-days are over. All clothes smelled bad after one day since the steam from showers lingers in room. No fan in bathroom. Day after rain all sunbeds were soaked. I expected more from a 5-star hotel than this. I would not choose this hotel again, or recommend it. Unless it is at a real bargain.

Good staff. Perfect restaurant.

I was surprised that the only windy point on the island was our hotel. No inner swimming pool.

Very clean, very nice, staff left you alone on the beach but were readily available if you wanted something. View from the balcony was exceptional.

It was very noisy with the construction going on. Hard to sit on the balcony and relax with the amount of noise.

Very nice. The people are very very friendly and helpfull. Grade 10. The room was very good. Breakfast also was good - with many and good options.

By 03 times my apartment (803) door did not opben (by the key card), requiring help from frontdesk/maintenace.

The staff was very friendly and helpful. The resort itself is pretty and the pools are fabulous.

There was construction going on next door (building a new Secrets) which was loud while at the pool. There was also construction going on in the hotel itself which was also loud.

concierge was great.

Nice location. Free parking on premises. Excellent view from room. Great buffet breakfast.

Too many extras. Pressure for tips (like bringing you a bill for the included breakfast). Too much soliciting (water sports guy, spa guy...).

The hotel staff was just "ok" but the day we got there, they told us they did not have the type of room we had reserved, so they were going to make an upgrade. At the end of the check in, they told us that the only inconvenience was that we had to change the room the next morning. We told him that was a very big inconvenience because we didn't want to change and pack again the next day. The man in the reception was not nice at all and he just said, I am sorry , there is no other way. We had to change then next day. The buffet wasn't great and the hosts were really bad in the seating service. I would honestly go to another hotel next time.

Hotel is gorgeous. Pools are wonderful. Staff is really nice and helpful.

Not enough healthy and vegetarian food options.

The room, because the see view and comfort. The pool because to be seaside and great design.

Some times the reception service, in fact, one person at the consierge work did not be polite enough; the others work very well. The internet service is not satisfy at the hotel, not about the room. Its necessary internet service more acessible to guests.

La Piscina esta muy bien y los restaurantes tambien .

No termine mi estadoa alli porque el aire acondicionado en la habitacion es pesimo, el holor a humedad fatal, y la cama malisima, asi q si sufren de calor les recomiendo no usar este hotel ....ademas es imposible usar una sola gaveta para guardar ropa por el mal olor a humedad. Es lamentable porque de verdad tienen una muy buena piscina y el restaurant donde se desayuna esta Excelente.