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Customers who viewed Hotel Lucerna Tijuana also viewed:

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Hotel Hacienda Del Rio

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Score from 120 reviews Very good 8.1/10

Newest reviews for Hotel Lucerna Tijuana

  • Alberto
      United States of America
    September 13, 2014

    The place is wonderful, room was excellent, we will be back soon, we already told our friends to stay there if they go to Tijuana

    pool water was kind of cold, not too many choices in food when we were at the pool

    9.2

  • John
      United States of America
    September 2, 2014

    Everything.

    10

  • Aivars
      Latvia
    September 1, 2014

    Very nice staff, comfortable, relaxing atmosphere. Close to the border.

    Nothing to do in the city within walking distance. No safe in rooms.

    9.2

  • Anonymous
      United States of America
    August 26, 2014

    Hotel Employees are very attentive and courteous. Entire property is well-maintained and clean. Hotel location is superb with restaurants, pharmacies and shops at walking distance.

    10

  • Alma
      United States of America
    August 18, 2014

    Staff,location,fast check in and out

    That the check for room service does not give yo an option to add a tip, I know the a service charge is included, but the service was amazing and I wished I could have the option to add and extra tip.( I give him cash though)

    8.8

  • Anonymous
      United States of America
    August 18, 2014

    Staff is super friendly, my children love the pool and the facilities are impeccable.

    I've stayed at this hotel 3 times within a year for dental reasons and this is the first time that there was a funny smell on our floor. I have a suspicion that one of the guests was smoking pot...yuck!

    9.6

  • Erika
      United States of America
    August 17, 2014

    The staff offers exceptional service. The facility has everything you need from entertainment, food, & a relaxing environment.

    10

  • John
      United States of America
    August 17, 2014

    Staff: Carolina, Fernando, Isaiah. They were simply outstanding.

    Discrepancy of Quoted rate from booking at $89.00 I was charged $98.00 plus tax.

    10

  • Marga
      United States of America
    August 17, 2014

    view

    Internet very poor

    7.5

  • Klaudia
      United States of America
    August 15, 2014

    The sofa in the room was super comfy. The bed was OMG, also very comfy. The room has a very good size. The working space in the room is excellent. The staff is very very nice!

    The balcony is scary :) and the waiter don't know the type of wines. Wanted a sauvignon blanc and got a kind a rose wine. (but drank it anyways) :)

    10

  • Irene
      United States of America
    August 10, 2014

    Very nice service.

    If you come with your family and you need 2rooms toghether or connecting reservations is a pain.

    8.3

  • Jamea
      United States of America
    August 8, 2014

    Staff Food

    Wifi

    7.9

  • Anonymous
      United Arab Emirates
    August 4, 2014

    Everything

    Nothing

    9.6

  • Sidika
      United States of America
    July 28, 2014

    The Concierge Carolina was amazing. We had to stay longer than expected and asked her to for assistance for a spa, taxi or shopping. She gave us great recommendations and booked us the things we wanted to do. Great staff. The restaurants were great and super location.

    8.3

  • Michael
      Ireland
    July 21, 2014

    friendly staff value quite peaceful surrounds

    prices of drinks in bar slightly expensive

    10

  • Agustin
      United States of America
    July 15, 2014

    the hotel is very clean

    staff they not very frendly they need training for cuestomer service

    8.8

  • Felix
      United States of America
    July 14, 2014

    Helpful staff,clean room, safety.

    10

  • Salvador
      United States of America
    July 5, 2014

    Staff was great rooms were clean

    Everything was great

    10

  • Liam
      United Kingdom
    June 8, 2014

    Free upgrade, staff very helpful. Only real 5* hotel in Tijuana

    Nothing

    9.6

  • Alfonso
      United States of America
    June 2, 2014

    The Lucerna's staff never answered the phone, I call at: Front desk room service

    7.9

  • Jeffrey
      United States of America
    May 19, 2014

    The staff was amazingly helpful and courteous. The hotel van driver at the Tijuana Lucerna was wonderfully helpful and kind. I am partly disabled and he was like my own right arm giving me assistance in every way. He is a very hard worker and a noble human being.

    The beautiful pool was not heated and unusable.

    10

  • Raul
      United States of America
    May 14, 2014

    everything, staff really kindly , I will recommend you to my friends, the good service

    No Surveillance cameras on the parking lot, water on swimming pool too cold

    10

  • Anonymous
      Kuwait
    May 1, 2014

    The location is amazing The staff are lovely Very safe and quiet

    The Wi-Fi is not very strong. Some of the services in the hotel catalogue are not available like salon services and electric adapters so they need to be removed.

    8.8

  • Maribel
      United States of America
    April 7, 2014

    Love the service since you walk in very attentive staff and friendly

    9.6

  • Anonymous
      Canada
    March 15, 2014

    Great service, super clean.

    Nothing much to do around the hotel, expensive, mediocre food.

    8.3

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