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Paseo de los Heroes 10902, 22320 Tijuana, Mexico – Show map
Excellent location – rated 9/10! (score from 132 reviews)
Rated by guests after their stay at Hotel Lucerna Tijuana.
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36 properties in Tijuana
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133 verified reviews
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Hotel Lucerna Tijuana's staff speaks: Spanish
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Outdoor Pool, Outdoor Pool (all year)
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Snack Bar
WiFi is available in all areas and is free of charge.
Free public parking is available on site (reservation is not needed).
Room Service, Car Rental, 24-Hour Front Desk, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Heating, Designated Smoking Area
From 3:00 PM
Until 1:00 PM
Children and Extra Beds
All children are welcome.
All children under 18 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 15 per person per night when using existing beds.
One older child or adult stays free of charge in an extra bed.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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Location, grounds are very scenic & well cared for.Very pretty setting. the staff was helpful & service oriented.
The old fountain in front entrance smelled like mold when you come & go
Claiming THE BEST HOTEL in TJ, I doubt it. Yes it is clean, cozy and comfortable, it is central and has a Great Restaurant and bar.
The personnel is careless and cold, there is no minibar in the room and room service is slow.
Friendly and helpful staff. Good parking. Comfy room. Room safe. Executive floor. Lovely grounds.
Lovely hotel in a great location. Staff were amazing and even upgraded us! Fabulous hotel!!
The location is great, the facilities and staff are top of the line. Lucerna has spacious rooms, a pleasant bar and restaurant. There are several restaurants and a Starbucks within walking distance. There are always cabs and if you bring your own car, parking is plentiful and safe.
We couldn't get the heater to work. All adjustments just caused more cold air to blow on us. Also, the TV was pixalating and it made it difficult to watch.
The beds are soon confortable. The feather pillows fill like a cloud. The remodel work is awesome.
They are still working on the remodel, so it was a little annoying hearing the noise. Not too bad.
Awesome location and great people taking care !!
Staff is really friendly and helpfull
Service and staff
No ice machines or refrigerators in rooms Very annoying to have to use room service for ice
I didn't like the service at the pool to order food took long
Newly Remolded this hotel has always been one of my favorites in TJ. Features a beautiful pool area, upscale dining and a nice cafe. Security elevator only with key access. Very clean and staff was very pleasant .Large Business center if you need computer access or printing.
The internet was slow at times or I couldn't even get on. Fortunately I was able to work my schedule to fit the down time.
Helpful and friendly staff. Room was comfortable and clean. Good room service. Respectful staff.
The location of the room meant that there was a lot of traffic noise. The plumbing is also very noisy.
I am looking for a business rate, due a travel very frecuency to Tijuana
This is my second stay. The staff is always pleasant. The food is good. The rooms are quiet.
No ice machines near the room. Never received the refrigerator I was promised.
The central location.
Décor à bit outdated in rooms.
Staff was extremely friendly and they certainly know the meaning of service!
The pool was cold! :-)
Great buffet :)
There is no jacuzzi
was upgraded to a suite. suite very big and comfortable. Bed great.
The place is wonderful, room was excellent, we will be back soon, we already told our friends to stay there if they go to Tijuana
pool water was kind of cold, not too many choices in food when we were at the pool
Very nice staff, comfortable, relaxing atmosphere. Close to the border.
Nothing to do in the city within walking distance. No safe in rooms.
Hotel Employees are very attentive and courteous. Entire property is well-maintained and clean. Hotel location is superb with restaurants, pharmacies and shops at walking distance.
Staff,location,fast check in and out
That the check for room service does not give yo an option to add a tip, I know the a service charge is included, but the service was amazing and I wished I could have the option to add and extra tip.( I give him cash though)
Staff is super friendly, my children love the pool and the facilities are impeccable.
I've stayed at this hotel 3 times within a year for dental reasons and this is the first time that there was a funny smell on our floor. I have a suspicion that one of the guests was smoking pot...yuck!
The staff offers exceptional service. The facility has everything you need from entertainment, food, & a relaxing environment.
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