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Koox Matan Ka´an Hotel
Calle Huachinango, Colonia Centro, 77890 Mahahual – Show map
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6 Reasons to Choose Koox Matan Ka´an Hotel
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26 properties in Mahahual
Including hotels, apartments, villas and more.
53 verified reviews
We speak your language
Koox Matan Ka´an Hotel's staff speak: Italian, Spanish, English
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Outdoor Pool, Grounds, Terrace
Fishing, Windsurfing, Diving, Snorkeling, Massage
Food & Drink
Free! WiFi is available in all areas and is free of charge.
Free! Free private parking is available on site (reservation is not needed).
Packed Lunches, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, Laundry, Ironing Service
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Air Conditioning, Designated Smoking Area
Italian, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 6 years stays free of charge when using existing beds.
One older child or adult is charged USD 13.65 per person per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Koox Matan Ka´an Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 53 reviews
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The staff at the hotel were very nice. The decor is very quaint. The pool was being fixed and was open the last morning of our stay. The room was small but functional.
The bathroom did not smell clean regardless of opening the windows. There may have been a leak in the WC. The Wi-Fi was available and free, but we had to go out into the central area in order to get good reception.
Clean comfortable rooms. Lovely public areas Pleasant staff
This place is beautiful and clean.
The pool was not available..
The service, the decoration the rooms
Nice comfortable beds, very clean.
Wifi was spotty at times but that was about it.
room was spacious and clean
No TV for children to watch in room, pool water was not clear and clean. It was three of us in one room (two adults and one child) and room only had 2 towels. When we asked for 3rd towel receptionist answer to this was because one bed in room was a king, we had to share the towel. I have never heard of such a ridiculous answer.
The staff where great…good energy amongst everyone..smiling faces. The room was lovely….I would definetly stay here again. Divyo Toronto
Super quiet. Great bird watching and close to everything.
Would have been nice to have mini fridge.
The physical appearance of the hotel and the rooms were great. The price of the rooms were good .
The place could use a general cleaning and maintenance it would be perfect. too many things did not work. wall sockets, remote etc..
The place is located very close to the beach and since it belongs to a chain Koox Hotels you can use the Cinco Sole beach club, a hotel a few minutes away which is located in a very calm area and has a very good restaurant with fair prices. Try langosta pizza. In general i think it is good value for money.
The rooms a very basic, though nicely decorated. what i would improve is the comfort of the mattresses and pillows maybe by putting a pillow-top cover. The room i stayed had a tiny flat-screen with cable-tv. However, it was so small that it was hardly of any use. Not that i cared about watching tv but my recommendation would be get a bigger tv or get rid of it and the cable box.
The hotel and rooms were decorated with lovely local art. A pleasant courtyard with pond and courtyard pool. The hotel is close to the Malecon and other restaurants should you wish to dine away.
The beds or mattresses were extremely uncomfortable with the bedsprings only mm away from bursting through. There are no chairs in the room, no areas to hang your wet swim wear or clothes should you need to rinse and dry out. Some rooms as was ours were bordered by bright lights so the room at night was brightly illuminated making sleep difficult add that to the uncomfortable mattress. Our sheets were heavily stained with rust. I approached the front desk on several occasions about the chair issue, took two days to get a chair, the mattress well that was just passed off. The sheets I had to ask the maid to please change the sheets due to the heavy stains and tears! Our experience and lack of customer service was so bad that we checked out early and then was added further insult to the injury by being charged for our entire stay! We had booked and paid for 11 days we checked out after three days so we gave them a chance. They refused to credit us the difference and stated call Booking.com! This was the worst hotel experience we have had ever! We would not recommend this hotel to others and I am filing a formal complaint to Booking.com.
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