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Newest reviews for Koox Matan Ka´an Hotel

  • Anonymous
      United States of America
    July 26, 2014

    The staff at the hotel were very nice. The decor is very quaint. The pool was being fixed and was open the last morning of our stay. The room was small but functional.

    The bathroom did not smell clean regardless of opening the windows. There may have been a leak in the WC. The Wi-Fi was available and free, but we had to go out into the central area in order to get good reception.

    7.5

  • Anne
      Mexico
    July 23, 2014

    Clean comfortable rooms. Lovely public areas Pleasant staff

    no complaints

    10

  • Maribel
      United States of America
    July 14, 2014

    This place is beautiful and clean.

    The pool was not available..

    10

  • Stjohn
      United Kingdom
    July 4, 2014

    The service, the decoration the rooms

    10

  • Joel
      Australia
    June 29, 2014

    Nice comfortable beds, very clean.

    Wifi was spotty at times but that was about it.

    9.2

  • Marybeth
      Belize
    April 23, 2014

    room was spacious and clean

    No TV for children to watch in room, pool water was not clear and clean. It was three of us in one room (two adults and one child) and room only had 2 towels. When we asked for 3rd towel receptionist answer to this was because one bed in room was a king, we had to share the towel. I have never heard of such a ridiculous answer.

    5.8

  • Doreen
      Canada
    April 13, 2014

    The staff where great…good energy amongst everyone..smiling faces. The room was lovely….I would definetly stay here again. Divyo Toronto

    10

  • Mary
      United States of America
    February 22, 2014

    Super quiet. Great bird watching and close to everything.

    Would have been nice to have mini fridge.

    9.2

  • Una
      Belize
    February 18, 2014

    The physical appearance of the hotel and the rooms were great. The price of the rooms were good .

    The place could use a general cleaning and maintenance it would be perfect. too many things did not work. wall sockets, remote etc..

    8.3

  • Jorge
      Mexico
    November 27, 2013

    The place is located very close to the beach and since it belongs to a chain Koox Hotels you can use the Cinco Sole beach club, a hotel a few minutes away which is located in a very calm area and has a very good restaurant with fair prices. Try langosta pizza. In general i think it is good value for money.

    The rooms a very basic, though nicely decorated. what i would improve is the comfort of the mattresses and pillows maybe by putting a pillow-top cover. The room i stayed had a tiny flat-screen with cable-tv. However, it was so small that it was hardly of any use. Not that i cared about watching tv but my recommendation would be get a bigger tv or get rid of it and the cable box.

    6.3

  • Stewart
      Canada
    July 16, 2013

    The hotel and rooms were decorated with lovely local art. A pleasant courtyard with pond and courtyard pool. The hotel is close to the Malecon and other restaurants should you wish to dine away.

    The beds or mattresses were extremely uncomfortable with the bedsprings only mm away from bursting through. There are no chairs in the room, no areas to hang your wet swim wear or clothes should you need to rinse and dry out. Some rooms as was ours were bordered by bright lights so the room at night was brightly illuminated making sleep difficult add that to the uncomfortable mattress. Our sheets were heavily stained with rust. I approached the front desk on several occasions about the chair issue, took two days to get a chair, the mattress well that was just passed off. The sheets I had to ask the maid to please change the sheets due to the heavy stains and tears! Our experience and lack of customer service was so bad that we checked out early and then was added further insult to the injury by being charged for our entire stay! We had booked and paid for 11 days we checked out after three days so we gave them a chance. They refused to credit us the difference and stated call Booking.com! This was the worst hotel experience we have had ever! We would not recommend this hotel to others and I am filing a formal complaint to Booking.com.

    5.8

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