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Calle 8 Norte, Lote 5, Entre 10 y 15 Avenida, Colonia Centro, 77710 Playa del Carmen, Mexico – Show map
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518 properties in Playa del Carmen
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162 verified reviews
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Hotel Maya Turquesa's staff speaks: Spanish, English
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BBQ Facilities, Outdoor Pool, Grounds, Terrace, Sun Deck
Golf Course (within 2 miles), Ping-Pong, Solarium, Hot Tub, Library
Food & Drink
Restaurant, Bar, Restaurant with Dining Menu, Snack Bar
WiFi is available in all areas and is free of charge.
Free public parking is available on site (reservation is not needed).
Private parking is available on site (reservation is not needed) and charges apply.
Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Fax/Photocopying, Hair/Beauty Salon
Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Soundproof Rooms, Air Conditioning, Designated Smoking Area
2:00 PM - 12:00 AM
12:00 PM - 1:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 5 years stays free of charge when using existing beds.
Any additional older children or adults are charged USD 10 per person per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 162 reviews
Value for money
Show reviews from:
In Playa del Carmen, Hotel Maya del Carmen is 650 ft from the crystal waters of the Caribbean Sea. It features an outdoor swimming pool and air-conditioned rooms.
Score from 458 reviews Review score
Nestled in the heart of downtown Playa del Carmen, Mexico and steps from the city's main attractions and beautiful beaches, this hotel features exceptional accommodations and a variety of thoughtful...
Score from 192 reviews Very good
With an outdoor pool and a spa and health club, the Hotel Maya Azul is in Playa del Carmen, right on the city’s lively 5th Avenue. Free Wi-Fi access is available.
Score from 267 reviews Review score
D´Margo Hotel is located in Playa del Carmen’s main square and just 5 minutes’ walk from the beach. It features a terrace with hammocks and free WiFi in public areas.
Score from 71 reviews Review score
It was nice to cool off in the swimming pool. Good location.
The room was very basic, not much else other than a bed. The drain in the shower was very dirty and smelled terrible. High prices really not justified.
Good central location. just off 5th avenue. quiet air conditioning
Whilst we were there peak season - around new year, I expected more for the price. Our family room was almost in a basement level - no windows. pool certainly is not what it appears from photos - small and basically indoors in the foyer! rooftop spa empty and whole roof area basically unsuable. breakfast at $5 seems a bargain but not good value- cheaper and better options nearby.
The staff where super friendly
Shower was a 5/10 but usable
The front desk people and close to the beach.
No curfew, apparently. No kitchenettes in most of the rooms. Showers had very little water pressure and no curtains on some of the shower windows.
Wi-Fi was good
The staff at the reception is helpful, though they speak very little English. But, they are deceitful. I was supposed to get a room with Kitchen, I didn't. The room had cracks, electric outlets open (dangerous for kids). The fan didn't work, but after I complained they replaced the fan. The bathroom handles were bad, and it didn't have good ventilation. The breakfast was very bad. After the first day, I told them that I don't want breakfast and they should refund the cost of breakfast. They agreed, but they never refunded. They charged the card in full few days before the stay starts. The hotel is a rip-off, it is at the best an inn quality. Not worth paying more than $50 a night. bad, very bad.
A couple of minutes from blue parrot and the nightclubs Nice straff there were fantastic
The bed linnens was dirty Dark room Loud Could here everything
good location, close to the beach
the pool advertised inpictures is much more smaller than it looks.
Only great thing in the hotel was lady in the reception, Juanina, who tried the best she could and even more to get things to be fixed.
Rooftop terrace wasn't like in the pictures, no sunbeds and no jacuzzi in use. Room was very small and bathroom so stinky that I couldn't even breath there. Not a three star hotel.
I didn't like the kitchen it wasn't confertable it felt dirty. It smelt bad in the sink, in the bathroom. The bathroom smelt really bad, the shower had black mold all over the bottom. Very pour water pressure. The toilet would move a lot, and the people that clean reported that we were un honest, that we stoll room accessories, the neighbour's don't let us sleep at night in conclusion we never go back to that hotel, I don't recommend it.
This hotel is in a great location walk to the beach. Its a good value.
Hotel has stairs to get to rooms. A little noisy but, we stayed on a busy night, so its understandable.
The bed was really comfortable; the location was close to the beach and the centre but far enough to avoid noise and chaos. Our junior suite had enough space. The staff were really charming and helpful.
A few little touches would have made this hotel really comfortable: coat hangers in the wardrobe; a bath mat and a better equipped kitchenette (coffee cups and teaspoons!) Also, one night the open plan atrium meant that some late night revellers woke everyone up at 4a.m. All credit to the long-suffering receptionist for his attempts to restore order!
Le manque de decoration
The bed was comfy like the ones you'll find on cruise ships. Very great value especially for the money .
Location, that's pretty much the only good thing about it.
No hot water for three days. A lot of noise from other guests in the hotel and the staff didn't do anything about it. Not very clean. The WiFi stopped working one night around 7:30 p.m... It was back on the next morning
1. i have wifi in my room on 3th flour 2. about 10 minutes to the beach by steps 3. hot water 4. big bed
1. my room had a very unpleasant strong smell! smelled of sewage. smell not erode overnight! 2. staff doesn't speak English 3. all standart rooms overlook the courtyard.
The location was excellent and very clean. I like that they have an option of having 2 rooms in one hotel room since we travel with a nanny always.
The pool needs to be bigger and outside of the hotel. Bathroom too small
The location close to everything
The bathroom too small
Everything too expensive for what I paid per night
Affordable and very clean
No inter-phones and small swimming pool
I really liked the location of the hotel. I liked that we were able to accommodate our big family. Air conditioning was great.
It didn't feel to clean. The first night we got there we found snot on the wall. The room door was left wide open after being cleaned. This was unacceptable.The bathroom had a weird smell even after being cleaned. I guess you get what you pay for. They don't have an elevator.
One of the staff members put me in touch with a diving instructor who had me travel to cozumel for a diving course that didn't exist. It was scam. They took my 90 usd and I never got it back. Never trust staff at this hotel ! the manager is now trying to recoup 50 % of the stolen money. I will be in touch with him soon.
This is the worst place at Mexico I swear. Even one day there wasn't water at all the hotel.. one day in a paid vacation without browsing the teeth..
Room very basic and not very clean. Not worth it for the price. Low quality level. The roof top is a ghost zone. I will not recommend this hotel for sure.
friendly staff/very comfortable bed/good size room
noisy/no shower curtain/areas needed cleaning
We stayed two not very best nights in this hotel. The only two things i loved was the price and location. Staff was ok.
We stayed two not very best nights in this hotel. First of all pictures do not illustrrate the real situation, the hotel is older, and dirtier. Rooms are very wet and after shower water was everywhere.
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