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Carretera Federal Chetumal- Puerto Juarez Km 282, 307, 77710 Playa del Carmen, Mexico – Show map
|Royal Club Junior Suite Room|
|Triple Room (3 Adults + 1 Child)||
|Family Room (2 Adults + 2 Children)||
|Royal Club Luxury Room|
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513 properties in Playa del Carmen
Including hotels, apartments, villas and more.
67 verified reviews
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Occidental Grand Xcaret & Royal Club - All Inclusive's staff speaks: Spanish
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Outdoor Pool, Grounds, Terrace
Ping-Pong, Sauna, Fitness Center, Spa, Hot Tub
Food & Drink
WiFi is available in some hotel rooms and charges apply.
Free private parking is available on site (reservation is not needed).
Car Rental, Currency Exchange, Babysitting/Child Services, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Safe, Family Rooms, Elevator
From 1:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 2 years stay free of charge when using existing beds.
Any additional children under 2 years stay free of charge in a crib.
One older child or adult is charged USD 146.66 per person per night when using existing beds.
One older child or adult is charged USD 146.66 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 67 reviews
Value for money
Show reviews from:
Featuring an outdoor pool and 2 restaurants, this pet-friendly Hotel Cacao is on 5th Avenue in Playa del Carmen. Features include a Caribbean Sea view, and the beach is just a quarter mile away.
Score from 2 reviews Exceptional
Featuring 3 natural cenotes, an on-site zoo, swimming pool, and luxurious villas with terraces and hot tubs, Bel Air Collection Resort & Spa XpuHa Riviera Maya is in a beautiful setting just over half...
Score from 30 reviews Good
Located on a secluded private beach, only minutes from the village Playa del Carmen, this all-inclusive resort features spacious accommodations, modern amenities and is close to many area attractions....
Score from 56 reviews Very good
Next to the beach on the Mayan Riviera, the Royal Haciendas All Inclusive features luxury suites in tropical gardens.
Score from 54 reviews Excellent
Half the staff is great. Housekeeping is great. Good buffet food. Nice pools. Great location for excursions. Plenty of lounges @ pools & huge beach towels. Great beach side bar service.
Royal Club food lousy. Buffet is better. Half the staff should be fired. Expensive WIFI $27.per day. Tub broken. Tiny beach is over crowded. Despite shuttle you will walk a mile to get anywhere. Dead fish in most water areas. Suntan lotion $25. Terrible orientation information. Poor pool side bar service & no food service.
Very clean and the grounds were well kept.
Bed was entirely to firm. Wait time for food at The Royal Club restaurant was too long.
Food, atmosfir, service, all the activity sport
Multiple pools, private beach, tons of space, built in a jungle. Awesome place to relax.
Only complaint is food quality. Some meals are decent, other meals were fairly poor.
the really friendly excellent staff who always had a smile. a great choice of food in all the restaurants. quite and loud areas entertainment for families day and night. access to tours and car rentals etc
the birds picking at the food in the outdoor restaurant. Surely placing a plastic bubble over the food would be an easy solution. the day after we arrived we were led to believe that we were going to be given an introductory tour of the more salubrious areas and a quick presentation about the extra facilities available. Instead we were given a hard sell at a moment when we were tired from a long flight and a long walk around the grounds of the hotel on a very hot day. I am sure that it is illegal to approach people in this manner under such duress in order to have them sign for what is a well known scampi timeshare
Location Services Choices for food
I've been choosen for a free royal club upgrade. RC is a much more relaxing and better area.
Artificial and small beach
I enjoyed every day spent at Occidental, I loved the drinks, the food was great, loved desserts, love the location, beautiful beach, pool, great staff... Always asking if we needed anything making sure we were having a good timex always saying hello, good afternoon, good morning, great great staff, thank you all... room was really nice and clean, I can't wait to go back.... Gracias a todos x todas sus atenciones, fueron mucho mejor de lo que esperaba, gracias a cada uno de los empleados, buena comida, buenas bebidas, espero poder regresar muy pronto....
property was beautiful staff was friendly
no On Demand TV channels no wi-fi in rooms no shows for teenagers or adults
I loved the views and layout of the resort. The staff was excellent and made me feel very welcome. I especially enjoyed the pools and beaches. There was plenty of options available when dining and drinks too!
many kind of food but not much to eat!
totally awesome place,..great food & staff..would stay again
the place is awsome great ubication
the service was bad the food on alll the buffete was terrible
more for families - should have a shuttle to the centre of playa and charge for taxis - the hotel was clearly taking commission for taxis.
The pools were open at all hours. It was decently clean.
The towel cards. The food was awful. No room service, no snacks, no wine in room. Everything was an extra charge and they try to charge you for everything. King beds were barely a double. Peddlers on resort.
Relatively clean Food was bland but plentiful
No free Internet No beach Would not go back Would not recommend Language problems Staff was surly
that it is finished my holiday there
1) staff totally unprepared 2) Food: really poor quality. 3) the beach: does not exist, it is 30 meters of sands 4) a piece of ceiling fall dawn in my room and the stuff were not able to do anything about it in order to compensate
Friendly staff, clean.
Apparently because it was low season, nearly all of the restaurants were closed, leaving the option of the buffet. If amenities are not available as advertised, the price should be discounted.
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