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Carretera Federal Chetumal- Puerto Juarez Km 282, 307, 77710 Playa del Carmen, Mexico – Show map
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492 properties in Playa del Carmen
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68 verified reviews
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Occidental Grand Xcaret All Inclusive Resort's staff speaks: Spanish
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WiFi is available in some hotel rooms and charges apply.
Free private parking is available on site (reservation is not needed).
From 1:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 2 years stay free of charge when using existing beds.
Any additional children under 2 years stay free of charge in a crib.
One older child or adult is charged USD 146.66 per person per night when using existing beds.
One older child or adult is charged USD 146.66 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
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Based on 68 reviews
Value for money
Show reviews from:
On the beautiful Mayan Riviera, this 5-star resort is 6 miles from downtown Playa del Carmen. The beachfront resort features 13 pools, hot bathtubs and spacious suites with a private balcony.
Score from 352 reviews Very good
On the beachfront in Playa del Carmen, this resort features 2 outdoor pools, yoga classes and massages. Rooms have a terrace with hammocks and views of the sea or tropical gardens.
Score from 88 reviews Very good
Boasting instant beach access, numerous dining options and endless recreational activities, this family-friendly all-inclusive resort is situated in the Mayan Riviera and offers everything needed for...
Score from 44 reviews Excellent
Located a short walk from Playa del Carmen Beach and a 5-minute walk from the shops of 5th Avenue, Illusion Boutique Hotel Adults Only By Xperience Hotels features an on-site spa, dive shop, and...
Score from 218 reviews Excellent
May 25, 2015
Great to be by Xcaret park. Quiet and relaxing place.
May 16, 2015
Very noisy cause many people. Small beach.
Location and very big beautiful area of hotel. Xcaret park next to hotel- you can enter there from hotel and come back for lanch and rest! Many restorants with good food.
January 30, 2015
Unfriendly front desk. ncaring management. Didn't accommodate our family. We asked for two rooms apart, and they put our kids on the opposite side of the resort. Didn't seem to care too much about that.
Nice staff. lovely grounds. Fun shows 1-2 the time, mediocre shows the other half.
January 15, 2015
Everything! The hotel is great. Restaurants are quite good. There are several places to relax and enjoy. Will come back.
November 5, 2014
Royal Club food lousy. Buffet is better. Half the staff should be fired. Expensive WIFI $27.per day. Tub broken. Tiny beach is over crowded. Despite shuttle you will walk a mile to get anywhere. Dead fish in most water areas. Suntan lotion $25. Terrible orientation information. Poor pool side bar service & no food service.
Half the staff is great. Housekeeping is great. Good buffet food. Nice pools. Great location for excursions. Plenty of lounges @ pools & huge beach towels. Great beach side bar service.
October 27, 2014
Bed was entirely to firm. Wait time for food at The Royal Club restaurant was too long.
Very clean and the grounds were well kept.
October 13, 2014
Food, atmosfir, service, all the activity sport
September 22, 2014
Only complaint is food quality. Some meals are decent, other meals were fairly poor.
Multiple pools, private beach, tons of space, built in a jungle. Awesome place to relax.
September 9, 2014
the birds picking at the food in the outdoor restaurant. Surely placing a plastic bubble over the food would be an easy solution. the day after we arrived we were led to believe that we were going to be given an introductory tour of the more salubrious areas and a quick presentation about the extra facilities available. Instead we were given a hard sell at a moment when we were tired from a long flight and a long walk around the grounds of the hotel on a very hot day. I am sure that it is illegal to approach people in this manner under such duress in order to have them sign for what is a well known scampi timeshare
the really friendly excellent staff who always had a smile. a great choice of food in all the restaurants. quite and loud areas entertainment for families day and night. access to tours and car rentals etc
August 30, 2014
Location Services Choices for food
August 18, 2014
Artificial and small beach
I've been choosen for a free royal club upgrade. RC is a much more relaxing and better area.
August 10, 2014
I enjoyed every day spent at Occidental, I loved the drinks, the food was great, loved desserts, love the location, beautiful beach, pool, great staff... Always asking if we needed anything making sure we were having a good timex always saying hello, good afternoon, good morning, great great staff, thank you all... room was really nice and clean, I can't wait to go back.... Gracias a todos x todas sus atenciones, fueron mucho mejor de lo que esperaba, gracias a cada uno de los empleados, buena comida, buenas bebidas, espero poder regresar muy pronto....
July 20, 2014
no On Demand TV channels no wi-fi in rooms no shows for teenagers or adults
property was beautiful staff was friendly
June 22, 2014
I loved the views and layout of the resort. The staff was excellent and made me feel very welcome. I especially enjoyed the pools and beaches. There was plenty of options available when dining and drinks too!
May 22, 2014
many kind of food but not much to eat!
May 18, 2014
totally awesome place,..great food & staff..would stay again
May 6, 2014
the service was bad the food on alll the buffete was terrible
the place is awsome great ubication
April 29, 2014
more for families - should have a shuttle to the centre of playa and charge for taxis - the hotel was clearly taking commission for taxis.
April 21, 2014
The towel cards. The food was awful. No room service, no snacks, no wine in room. Everything was an extra charge and they try to charge you for everything. King beds were barely a double. Peddlers on resort.
The pools were open at all hours. It was decently clean.
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