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Km 4.5 Carretera Tulum Boca Paila, 77780 Tulum, Mexico – Show map
|Ocean Front Bungalow with Bathroom - Air Conditioning|
|Bungalow with Jungle View - Air Conditioning|
|Ocean Front Bungalow with Bathroom|
|Villa - Beach Front|
|Bungalow with Jungle View|
|Ocean Front Bungalow with Two Double Beds|
|King Suite with Ocean View|
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178 properties in Tulum
Including hotels, apartments, villas and more.
283 verified reviews
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Papaya Playa Project's staff speaks: Italian, French, Spanish, English, German
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Fishing, Diving, Snorkeling, Water Sports Facilities (on site), Spa, Massage, Private Beach Area, Beachfront, Bicycle Rental, Library, Playground, Nightclub/DJ
Food & Drink
Bar, Restaurant with Dining Menu
WiFi is available in public areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Tour Desk, Baggage Storage, Babysitting/Child Services, Laundry, Souvenir/Gift Shop, VIP Room Facilities
Safe, Shops (on site), Non-smoking Rooms
Italian, French, Spanish, English, German
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 6 years stays free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 279 reviews
Value for money
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On the beautiful beaches of Tulum and surrounded by lush vegetation, this charming hotel features a private beach area with spectacular views of the Caribbean Sea.
Score from 732 reviews Excellent
|Offering a private beach area, Hotel Calaluna Tulum is located in Tulum. Free WiFi access is available. Featuring a shower, private bathroom also comes with free toiletries.||
Azulik Hotel & Maya Spa is located within a secluded beach in Tulum National Park. This hotel, where clothing is optional, is just 2 miles from the Mayan Ruins of Tulum.
Score from 191 reviews Very good
Featuring a restaurant and a private beach area, Villa Pescadores is a 5-minute walk from Tulum Archaeological Site and 3 miles from Tulum main square. Free Wi-Fi access is available throughout.
Score from 18 reviews Very good
The place is simply very badly managed and the staff is incompetent. We had booked an Ocean Front Bungalow with Bathroom - Air Conditioning for 7 nights. Upon arrival, we were informed that our room was not available for the first two nights (!)) and a "note" had been left for the receptionist to give us an "Ocean Front Bungalow with Bathroom" (which despite the name is a lot more different than just not having air conditioning) and we would get a $120 credit to be used in the hotel. For the record, $120 is the price difference between the room we had booked and the one we got so the management basically downgraded us and compensated us for the disagreement by not charging us the price of the room we had booked but the price of the room we would now be compelled to stay in. The $120 was not in cash either but was a credit toward the hotel amenities.(!) The management also gracefully gave us free continental breakfast ... which were already included in the booking.com reservation. When we explained how disappointing it is to learn about such downgrade only upon arrival despite having booked the accommodation many months earlier, the receptionist was clueless and kept on repeating that this was on the "note". Since no other room were available we had not choice but to move into that room I left of print of my credit card at the reception to be able to settle all consumptions at once upon check out, however throughout our stay, the staff kept on asking us to settle all consumptions on the spot and even chasing us to the beach when we did not do so. I had to go to the reception several days to check that the credit card print was fine and ask them to make sure it was clear to all staff and the answer was always that every thing is fine... Every morning when we went to get a continental breakfast, staff would ask us to sign a receipt.
Management refunded us for the rest of our stay, but this was only after finding the right person to talk to. She was great! We were so happy to be out of that place!
Vibe is weird at this place and worst of all you get a shack for over $200! They ran out of beach towels, reception was not very welcoming! When we told them the air conditioner was not working and maintenance couldn't fix it there were no apologies and we're told we had to wait until the morning to talk with the manager. Awful! We stayed for one night, got our money refunded and moved on!
It was so peaceful and luxurious for an Eco resort. The breakfast was amazing and afternoon music very relaxing.
the lunch dishes left something to be desired which is odd because all the breakfasts and two dinners were awesome.
Bar staff and service on the beach was really good!
Shower doesn't work properly:no hot water,very bad pressure,you can't use the water from the sink as it's too salty! Jungle cabanas are too dark and you can't sleep at all because of the noise around. Holes in the roof so you can easily found little animals inside! Breakfast is a nightmare!
Nice location on beach and very Nice bar & restaurant.
Cabana rooms very rustic for The price.
Really nice location, right on the beach! Very romantic cabanas. Lots of facilities (kitesurfing, yoga, restaurant). Food in restaurant is high quality!
Rude and unhelpfull waiters in restaurant, take too long to get your order. Way too expensive for what you get, but then again you're right on the beach in a cabana so we were expecting paying a lot of money, but we think it's a bit too much for this facility. Looks a bit like a hotel having an identity crisis: posh or eco; family or "hipsters"...
the location and grounds were beautiful - beautiful to wake up and be right on the beach.
For a hotel of that price, the service and pretty much everything else outside of the location disappointed. Way overprice. To bad as it is a hotel that has the potential to be top notch, but I feel like saying that they are an eco friendly is their way to avoid trying harder. At that price, we expected a lot more.
The site, the food...
Was not on the sea like pictures!
location, beautiful beach
We were on our honeymoon and where just looking for a nice relaxing stay in the beach for our last three days. We had been travelling through cuba and mexico for a month. Every night a party was on and our Eco lodge shook with the sounds of the dj till 12am and 4am two nights. It was UNBELIEVABLE. I am a sales manager in the travel industry and was blown away that an accommodation would allow this.
Location is amazing, the beach club is a must. Staff in Beach Club and Restaurant/Bar super friendly, thanks guys you made my trip! Big thanks to Rodolfo, Iliana and Milena... Guys you rock! Cocktails in bar are amazing... I couldn't stop drinking them during day and night.
No hot water in the room (hut 7), maintenance never fixed it and I couldn't take a shower due to this issue. Manager Elida (if I'm not wrong) just offered $20usd reimburse to compensate this issue... I didn't accept it... It's a hotel and the price of the night is not cheap to no have hot water. Beds are not comfortable at all, they should invest buying good mattress and pillows, for the price we paid, we deserve a good rest. Very noise the jungle-rooms (huts), you can't sleep until late because of people walking outside. One day electricity failed and we were 30 minutes in darkness... Are you planning to invest in emergency generator? Windows in the room without glass or a system to close them. During the night it was freezing and the cold wind was blowing through the windows... I came back home with a flu after these changes of temperature... Wifi only works in reception and restaurant... If you want to be without communication this is the place... 3G was hard to get due to the region...
the location, the architecture and decoration of the site, the food
the way people take care of the beach, bury algae everywhere...
The location was awesome. Unbelievable views.
Wi-Fi was good on location
My boyfriend and I just got back from Papaya Playa on Thursday. I have been to Tulum in the past and one of the reasons why I love going is because of its simplicity and overall beauty. However, Papaya Playa made our stay extremely difficult. Everything from checking in to trying to relax during our stay went wrong. We arrived at Papaya Playa an hour before check in. Our room was not ready at 3pm (check in time). It took them over an hour and a half to get us our room ready. They didn't offer us water as a curtesy since we were waiting for so long. The rooms were not cleaned properly. There wasn't a working water cooler in reception that we can use to refill our bottles. Whenever I asked staff for a bottle of water, they would say that they had ran out of it and didn't know when they will receive more. I had to go outside the hotel to purchase water. I needed some bandages because I had a small accident with a bike but the staff didn't have any available either. What a horrible experience! Also, the beach is very rocky! Tulum has some of the best beaches so I don’t know what happened here.
Liked the bar / restaurant area. DJ most nights
No wifi in your room, only the reception and beach club. And it failed in the beach club most of the time, a tad annoying We had a garden cabana which grew on me after a while but it wasn't that clean and was pretty basic. some of the other properties looked great though. thought it was overpriced for 200 usd a night You cant rent bikes from the hotel, but nearby they ask for 100 usd per night up front for your to charge things to your room. then refund you after.. hadn't experienced that before so thought it was odd. lastly.. the mosquitoes. but that's nothing to do with the project. what did annoy me was when I spoke to them about the various holes in my cabana and mosquito net they said they'd put a coil in my room. the next night they said it wasn't a service they provided and to buy some from the supermarket. it would have been a nice touch if they would just put one more in there...
the old school jungle cabanas reminded me of the old tulum before hotels like papaya playa took over this little patch of paradise. still, there is a little bit of something for everyone here. a solid restaurant, excellent dj and regular activities for those wanting a social scene. but you can also drop off the grid, stop checking your email and enjoy the expansive 1km beach.
the rooms seem to really range. if you rent a jungle cabana, just know that you will be rooming with a stray gecko or salamander and showering in salt water. I loved this aspect of the rooms, but this hotel still charges top rates for the old school palapas that used to rent on tulum beach for nothing. this kind of cost inflation is my major disappointment with the hotel. it's hard to not feel taken advantage of.
Nice to be on the beach but hard to get anywhere. We moved to town and rented bikes so we didn't have to pay rip off taxi drivers and could get much better value meals and drinks.
Floor surfaces were poorly graded at steps, this caused me to trip every time I went to the bathroom. The neighbors were playing horrible techno right next door late into the night. I would have rather been listening to the crashing waves. Our room was not nearly as nice as we expected from the the pictures.
It was definitely safe, convenient and beachside. The beach club had good food (but definitely priced for americans), the staff was friendly, and the private beach was beautiful. There was also parking and security cards on the premises, which added ease to our visit.
The cabana we were in had no separate door for the bathroom- so- the four friends were basically going to the bathroom with one another.
It felt like we were hidden in the woods the whole time, I loved the design and layout of the place, the beach club is awesome, great views of the ocean, the beach was amazing.
Restaurant/ bar staff was a little unorganized and unfriendly, always had to wait too long to get a check or for drinks to arrive. Bellhops were nice but concierge could have been more friendly in the beginning, we didn't get a map of Tulum until we were checking out.
I severely sprained my ankle everybody was getting there feet hurt NO lights at night when walking IT is a nightmare !
I love the attention to working in harmony with the environment whilst still providing a luxurious stay. Also the food is incredible.
The bed was a bit uncomfortable
- The beach is beautiful - Central location - Great margaritas
- smells of sewage throughout - walk past common bathrooms to get to eating areas - room was damp -temperatures drop over night, no blankets etc in room to facilitate weather change -very average level of staff service - we stayed in an ocean front villa- the bed was approx king single in size. Tiny and disappointing
The location was good and very close to the beach. The restaurant was excellent, and the Beach Club setting was also very good, with comfortable places to sit, eat, and drink in the shade of many beautiful palm trees.
I would rate the rooms as poor. The air conditioner didn't function, but luckily the sea breeze kept things reasonably cool. There was almost no place to put you stuff. Suitcases had to be placed mainly on the floor. The porch was scantily furnished, with only several chairs and a small table. They were unable to provide additional seating. I understand things are pricey in Tulum in December, but the quality of the rooms was well below what I would expect for the price we paid. The picture of the rooms shown in Booking.com was very misleading. Lastly, this is primarily a place for 20 to 30 year olds. I would not stay there again.
The general setup is very nice, though not every cabin is created equal. Once we changed rooms, things were very pleasant.
We weren't enamoured with the kitsurfers on the beach and in the sea, spoiling what could have been a very peaceful, relaxing setting. Out of our two days there, one day was dominated by kitsurfers doing their thing. Nice in Canun, not so much here.
All of Tulum is heavenly, but papaya playa is a perfect place to take it all in. Splurge for the ocean view and. Pins colada.
Beds could be cozier. And bigger! Rooms are different which is fun, but the variance of what you can get for the same price can feel a bit unfair. Luckily, they are often willing to switch your room if it's possible.
Loved it all, the setting is amazing and staff outstanding.
Rooms have to be upgraded to circulate air and eliminate moisture.
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