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Boulevard Kukulcan Km 18.5, 77500 Cancún – Show map
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Crown Paradise Club Cancun - All Inclusive's staff speaks: Spanish, English
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Outdoor Pool (all year), Grounds, Terrace
Tennis Court, Golf Course (within 2 miles), Fishing, Pool Table, Ping-Pong, Diving, Snorkeling, Mini Golf, Fitness Center, Spa, Massage, Hot Tub, Game Room, Playground, Karaoke, Nightclub/DJ
Food & Drink
Restaurant, Bar, Breakfast in the Room, Snack Bar
WiFi is available in all areas and costs USD 29 per 24 hours.
Free! Free private parking is available on site (reservation is not needed).
Room Service, 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Babysitting/Child Services, Laundry, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! Up to two children under 12 years stay free of charge when using existing beds.
One additional child under 12 years is charged USD 67 per person per night when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the credit cards for more info.
A mandatory Gala Dinner is included in the room rate for stays from Wed, Dec 31, 2014 until Wed, Dec 31, 2014. The Gala Dinner prices are based on room type and occupancy (guests sleeping in extra beds will be charged separately).
Based on 205 reviews
Value for money
Show reviews from:
This Cancún hotel is on a private 75-yard stretch of beach on the Caribbean Sea. It features 2 outdoor pools and 4 restaurants and lounges. Each room has a private balcony.
Score from 466 reviews Excellent
Endless entertainment, activities and relaxation await guests at this exceptional oceanfront all-inclusive resort, in Cancun's Hotel Zone.
Score from 74 reviews Excellent
This beachfront resort is a 15 minute drive from the Cancun International Airport. The resort features massage services, and nightly entertainment.
Score from 74 reviews Very good
Ideally placed along the shores of the Caribbean, this all-inclusive family-friendly resort offers easy access to area attractions, and provides spacious accommodations, numerous on-site facilities...
Score from 99 reviews Very good
This all inclusive resort had a wonderful variety of restaurants, delicious foods, a fantastic staff and many swimming pools. It was a dream vacation. I would highly recommend this resort.
Delicious food, aquapark, nice beach, night shows.
Wifi should be free
great dining restaurants, great hospitality for the world cup final game
the rooms had electrical problems, the lights were not working
Lots of activities for everyone, the beach is very clean, water was amazing! We loved the infinity pool and adults only pool with a bar in the pool. If you're tired of swimming and tanning, go play pool, mini golf, tennis or basketball. Our Club room had a jacuzzi, amazing ocean view and access to Club lounge with delicious breakfast and cocktail hour with nice bartender/waiter and concierge service AND! FREE WI-FI (on the rest of the property you have to pay for wifi). Maid service was excellent every day, and one day we were surprised with rose petals all around the bed and jacuzzi (although we didn't request it). The buffet was just okay, not so many options, poor variety, and i really missed seafood ((( Loved the fancy french restaurant and the Mexican restaurant - the food was very good, excellent service. One more thing is their night entertainment - every evening they had shows performed very professionally with dances, fire shows and special effects. Very impressive and spectacular! Liked the traditional Mexican singers performing during dinner at the main buffet and the Mexican a la cart restaurant. The staff was very friendly and helpful, they welcomed us with a refreshing champaign drink, and helped us a lot with some issues during our stay.
Rooms are outdated, you can tell they haven't been renovated for years. Didn't like very much the food quality and variety in the main buffet and the sushi buffet. The a la cart restaurants are much better! No free wi-fi in the room. Gym could be better, very hot inside, not enough cardio machines. Elevators worked very slow, one of them usually was out of service. You have to make a dinner reservation for a la carte restaurant 1 day in advance, and only before 2 pm. So we missed the first night and had to eat at the buffet. But overall we are very happy with our stay, and these minor issues were nothing comparing with how much fun we had! Best vacation ever ))
Drinks with poor quality
The hotel had a lot to offer as far as activities. The location was beautiful. And the employees who serve the food and drinks are very friendly.
My room was not what I saw in pictures. It was old and dirty. The bathroom especially. The people at the front desk are VERY rude, NOT helpful or accommodating. Very very poor in customer service skills. The elevators were broken and room service was horrible.
The beach is great, but so is the beach at every hotel in Cancun.
This hotel is very expensive compared to others we stayed at. They try to lure you in with the "all inclusive" concept so you don't have to pay more but then what you get is relatively low quality service and poor quality food, accomodations, pool, etc. There was even a weird smell that hung over the property in many places. And it was full of people I wouldn't normally go on vacation with. This is especially sad because just down the beach was a much nicer hotel that was significantly cheaper that we stayed at previously that week.
The beach was great! Staff was very pleasant. Music played all day by the pool was cool.
No nightlife for adults, even pool tables were for teens only. Need more variety of food throughout day by the pool.
Food was ok.
During our stay at the hotel it was heavy raining in cancun and water got throe the balcony into our room, we wanted to move but we had been told that its the same all over the hotel. The electricity in our room didn't work so we had to move. Wifi cost a loth of money!!! Very old room hot water issues very over priced
In general, I liked all things.
Some of employees at the front desk could've been a little more polite. Hamburguer Patty could've a better quality.
Beach, Good Foods in Restaurants, Rooms were Nice excepted for mattresses...
Beds where to firm, to few outside bars which gave slow service, seemed to be understaffed which in turn gave slow service.. No premium liquors...
Recommend for anyone, great hotel, grat city
Not very simple to make restaurant reservations, and straight time.
The Club upgraded room with the jacuzzi tub facing the ocean was amazing with the daily bottle of free champagne. It included a VIP room for private breakfast happy hour for drinks and dinner overlooking the ocean. Normally all inclusive resorts are a bit sub standard but not here. We were super surprised. I will recommend this place to all my friends and family
That we had to leave so soon.
We really enjoyed our stay here. Staff was great, food was excellent, beautiful pools and beach, all rooms with sea view. Wonderful hotel!
Everything:hotel location, food, service.its worths to stay there.
Internet is expensive.
To make a short story we CHANGED hotel. It can be a perfect hotel for low level traveler`s for 2-3 stars hotels; it is called 5 stars but it is far from international standards. Food horrible, no taste, all inclusive but non eatable. Only Mrs Maria from Mexican food. Pools OK. Minigolf does not have enough ball or sticks. Often NO water in your bathroom (even during a shower time). Internet Services AWFUL you paid and it does not work (not in restaurant , not in your room, only at the reception area). Restaurants horrible: Never find a place for restaurants reservations and then, restaurants are almost empty, same bad food. Wine price overrated: list is the same in every restaurant. They don't have the year of the wines (does not matter, people there only ask for red or white… nothing else matters). Drinks are free as well as flavor. Staff: few nice, most terrible. At the end always talked with supervisors and managers.
Fun clean great staff good food awesome views
We had to leave
I loved everything about this resort. The staff was very nice. They upgraded our room for free as soon as we got there to a Jacuzzi suite with an ocean view that was absolutely beautiful! The resort was very clean and beautiful. Very kid friendly. The food & drinks were great. We ate all day long! It was just a happy environment and we had the best time ever!
The Beach was nice. The service was very good (but you better tip).
The buffet food not that good. The time schedule was the worst. If you are going out in a tour, they pick u up at 7am, but guess what the breakfast is not open until 7am. And they wont under no circunstance begin serving at least 15 min before no and no. There's no excuse for that unless the chef finish the food exactly at 7am. Which is not likely. If it is allinclusive, come on, customer suppory anyone? Also they wont allow transport companies to stay after hours. I was an all day tours all days. So I almost got stranded in my last day because how will I be able to schedule the pickup if when I return the hotel already kickrd them out. Hotel non-purpose customer-impacting policies. Get rid of them...
Ocean only abd people serving at the bar and restaurant...
They still people with their exchange rates up to 200 usd per one booking. Very unpolite ftont desk guys. They charge u for the entire stay at check in. wifi ridiculously very expensive 29 usd/ day that does not work anywhere any time. Alla charte restaurant charge for the wine.... No fridge in room. No proper bar. Staff does not respect rules for adults area. Etc... Guys don't go...
All the rooms have an ocean view. We upgraded to the adult only Club Rooms which gave us additional services like access to the Club Lounge which served delicious breakfasts, premium quality drinks in the evening along with delicious little appetizers, free internet access, and a person who could book restaurant reservations for us several days in advance, whereas you normally can only book one day in advance. The 5 a-la-carte restaurants are all great and the buffet restaurant was fine for lunch or for days when you aren't sure what time you want to eat. There were 3 places to eat near the beach for lunch or snacks (hot chinese and sushi bar, hotdogs and hamburgers at the snack bar, and the buffet). The beach has lovely sand and fun waves and lots of chairs and shaded tents. The main pool by the beach had music and activities for everyone if you like lots of action. There was a quieter pool next to it for everyone, and an even quieter pool for adults only on the lagoon side with two hot tubs and swim up bar which we liked the best. For families, there was a waterslide pool, a covered pool and a kids water park which looked like loads of fun. We enjoyed the evening entertainment on four of the nights including a historical cultural music and dance show starting from Mayan times and an acrobatic/circus type show, and a fire show at the beach. The staff were all helpful. Our rooms were great. We will definitely be back.
Very friendly and working staff Perfect panorama view. Good distribution of facilities Quite near to the airport Good organization of different activities
The hotel itself is in bad condition Rooms are very worn out especially bathrooms. If you are lucky your room will be cleaned about 3 or 4 pm. If you get a room located in the inner side you will suffer from the noise comming from the lobby. You have a sewerage cleaning plant just the opposite side of the street. The food is more or less the same .
We were a young couple and enjoyed our stay but could see how much more worthwhile and enjoyable the hotel would be for a young family. So many options for children which i think is fantastic that a hotel caters for families like that. We felt like we were on a cruise vessel because it was such a large resort filled with so many eateries, pools, kids activities etc.
Staff helpfully and friendly
The hotel is shabby in most areas especially adult pool floor area, furniture poor quality and 20 dollars for 24 hr wifi !!derelict building spoilt the 'ocean view' definitely NOT the 5star hotel we paid for!!
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