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Quinta Avenida Esquina Calle 112 Norte Lote 1 Manzana 569, 77719 Playa del Carmen, Mexico – Show map
|Two-Bedroom Master Suite|
|One-Bedroom Master Suite|
|Paradisus Junior Suite|
|Paradisus Junior Suite Ocean View|
|Paradisus Junior Suite Swim Up|
|Royal Service Paradisus Junior Suite|
|Royal Service Luxury Junior Suite Ocean View|
|Royal Service Luxury Junior Suite Swim Up|
|One-Bedroom Suite with Ocean View|
|One Bedroom Suite Swim Up|
|One Bedroom Master Suite Ocean View|
|One Bedroom Master Suite Swim Up|
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493 properties in Playa del Carmen
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76 verified reviews
The staff speaks English
Paradisus La Perla All Inclusive Playa Del Carmen's staff speaks: Spanish, English
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WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children cannot be accommodated at the hotel.
One adult is charged 50 % of the room stay per night when using existing beds.
There is no capacity for extra beds in the room.
The maximum number of total guests in a room is 3.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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Based on 76 reviews
Value for money
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|Offering 3 ocean-front outdoor pools and a spa and wellness centre with spectacular architecture resembling a Cenote, Hyatt Playa del Carmen is located in Mamita’s Beach.|
April 9, 2015
Entrance back to resort area was rather shabby
Pampered every time you turn around
March 15, 2015
Nothing to complain about.
The facility is gorgeous! The entire staff is warm & delightful & responsive to your every want & need! Last but certainly not least, the food is outstanding! We have traveled the Caribbean and Mexico and the food at Paradisus is by far the best!
February 19, 2015
amazing facilities, superb food, friendly, professional staff.
February 13, 2015
Breakfast & lanch poor variety
Room was nice, outside area beautiful
February 5, 2015
Not a great selection of wine that is included in the "all inclusive" plan. You can buy bottles though for a high price. If you like tequila you won't be disappointed.
Modern luxury. The oceanview suite was large, the beds were the most comfortable Mexico has (I have stayed at hundreds of hotels in Mexico and the beds are always rock hard)...staff amazing, restaurants five star, spa five star, beautiful pool area. I will definitely return!
February 5, 2015
The restaurants that were part of the all inclusive package were really luxurious, staff is really good and friendly, every were you look in the resort there is an amazing detail and the live shows that were done in the resort every day were quite entertaining, definitely coming again
January 27, 2015
Loud pool area. Terrible beach.
Excellent food and drinks.
January 18, 2015
I did not like having to book all our evening meals on arrival and overall we believed the restaurant food could have been better.
Overall our 5 night stay was excellent with a very comfortable suite and first class service.
January 9, 2015
First room we had was a suite with swim up balcony which sounds great but because of the time of year, the section of the hotel we stayed in never got any sun. From sun rise to sunset so we had to upgrade and pay extra. They should know by the seasons if the rooms where you pay extra for the swim up balcony will get any sun. This did annoy me a little and the staff on the front desk were not very good when I informed them! In fact one of them told me he could not control the sun!!!!! Really! But you do know where it rises and sets and you should not be charging me for this added extra when it is redundant!! Rant over. Apart from this minor thing it was great. Ask for a room that will be in the sun.
Amazing place and setup, all bars and restaurants were first class and the staff are great. The lads in the swim up bar are a great laugh and great asset to this hotel. Tip them in the morning and you will never be short of a drink. The food was also great, never had a poor meal. Some things I did not like was down to taste but the quality and presentation was exceptional. Me and my new wife loved it.
January 3, 2015
Hotel has exceeded our expectations Great staff - Suzanna + Monica Great restaurants Mayan Pyramids Fifth Avenue All adults pool
December 23, 2014
This resort was truly wonderful, and we will defiantly be going back. The staff and facility was all great.
December 20, 2014
Beach Restaurants Room comfort Barmen
December 10, 2014
HORRIBLE moldy/musty smell in the room. Housekeeping did a thorough cleaning the next day, which improved the smell. But, if the maids missed a day or we turned the air conditioning down, the smell quickly returned. We had to keep the AC fan on high and leave the patio doors open a crack at all times to keep the smell down. The staff rarely replenished the mini-bar. We had to request refills nearly every day. The food included in the all-inclusive was mediocre. The beef at every restaurant was tough, chewy and bland. Our confirmation said all food was included. However, the only high-quality restaurant there, Passions, was not included. It cost an extra $90 per person per dinner. Very misleading. La Perla is supposed to be adults-only, but it shares space and many restaurants with a family resort. Every restaurant requires reservations. The only walk-up (buffet) restaurant allowed families/kids. It was very loud due to many noisy kids and marble decor. We've been to a few 5-star resorts in Mexico. Overall, this one was the worst value at $650 per night, especially for low-mid season.
Room decor was very nice. Pool area and service were excellent - we could always find chairs and cabanas. Very friendly staff.
October 29, 2014
I didn't like the fact that you pay to stay at a adult only hotel and the family hotel is next door. There were separate restaurants but kids in the halls and on beach, just not relaxing. I would bring my family there but would not go back for a relaxing or romantic time.
October 28, 2014
The Royal Service package is a bit overrated.
The service level was great. The all-inclusive restaurants delivered!
October 6, 2014
- The beach was not ideal for swimming - lots of rocks and seaweed all over the sand. - No shuttle service to 5th Ave - Spa services are very expensive once tips and taxes are included
- Service was outstanding - Room was very clean and bed was comfortable - Delicious food - Quality drinks
September 22, 2014
We read the reviews warning us of the pressure to join the Melia Club Rewards. We were asked during our greeting at the resort to consider looking at the rewards program and we were asked 2 more times to listen to their proposal. We didn't want to spend one minute of our precious vacation listening to a sales pitch. They understood, but they should drop this entire line of marketing!
As soon as we walked into the resort we were impressed by the atmosphere. The staff was very helpful and they would do absolutely anything for you. We loved our room. The bed was very comfortable and the room was very clean and spacious. Since we celebrated an anniversary and a birthday on the trip, there was something special in our room every day, from rose petals to balloons to wine, champagne & cake.The swim up bar is awesome. The bartenders will make anything for you. Make sure to ask for the top shelf liquor since it is included. The beach was much nicer than we expected. There is a roped off area that is sandy and the water was really pretty. Reye, the beach waiter will set you up with the umbrella and keeps the drinks coming.The food at all of the restaurants was very fresh, unique and delicious. We can't say enough about how much we were impressed by the resort. We would definitely go back!!!
June 22, 2014
I did not like the beach. The water was to murky because of all the seaweed and rocks. I know it's tough to control what Mother Nature does, just wish the beach was nicer.
I thought the food was fantastic and the drink selection was great! The entertainment was really nice.
June 4, 2014
The beach had some nasty under water rocs which you could not see so to go out in the water without bathing shoes could be dangerous.
Everything was excellent. We had Royal service which I can recommend as well.
June 3, 2014
Spa procedures are very expencive
We liked everyfing... The food was very good! Service was exellent!
May 11, 2014
if you go into Playa to shop on 5th avenue, take off your wrist band...they know where you stay which is creepy and a safety issue i think. they will act like they know you from the resort and try to work that angle to sell you their goods.
The resort was so relaxing and was absolutely amazing visually with a modern zen style decor. Where ever we went we felt relaxed, no lines, no waiting, fawning all over us with drinks, and making sure we were happy at all times. Cant say enough about this place. we were in royal service section.
May 1, 2014
The beach left something to be desired. Bar service at the beach and pool were inadequate. They need more bars in these areas.
Nice resort. Great room! Great pool.
April 3, 2014
Absolutely fantastic - the best "all inclusive" that we have been too. The resort was full but it certainly did not seem like it at all. Great food, fantastic service and amazing atmosphere. The staff were really helpful. The Royal Service and the swim-up rooms are really worth it...
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