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Score from 86 reviews Excellent 8.7/10

Hotel Cozumel & Resort

hotel This beautiful hotel and resort is ideally situated within walking distance of downtown Cozumel, and features unrivaled on-site facilities, exceptional amenities and an endless variety of recreational...

Most recent booking for this hotel was yesterday at 20:43

Score from 61 reviews Good 7.5/10

Secrets Aura Cozumel All Inclusive - Adults Only

hotel This beach-front, adults-only resort is on Cozumel Island, just off Mexico’s Caribbean coast. It offers a flowing river-style pool, a tennis court and amazing suites with a private balcony or patio.

Most recent booking for this hotel was yesterday at 23:06

Score from 24 reviews Very good 8.4/10

Hotel B Cozumel-Boutique by the Sea

hotel A seafront hot tub, infinity pool and private beach can be found at this stylish hotel, situated just 3 miles from Cozumel Airport. Each air-conditioned room has free Wi-Fi and a private terrace.

Most recent booking for this hotel was 15 minutes ago

Score from 112 reviews Very good 8.5/10

Newest reviews for Park Royal Cozumel-All Inclusive

  • Anonymous
      United States of America
    July 25, 2014

    Was Herr for three nights but spent most time traveling. Food was OK and always available. Pretty good staff.

    Can't think of anything off hand!

    7.9

  • Israel
      United States of America
    July 24, 2014

    The food was great. The hotel Staff were all very pleasant. We definately would recommend this hotel. Also, the hotel was kep very clean at all times.

    The hotel has no beach! I was expecting clear ocean water and nothing it's all ocean.

    10

  • Amanda
      United States of America
    July 16, 2014

    The pools, beach, cleanliness, awesome staff, variety of food, great view, awesome shower!!

    Pools were closed too early in the evening.

    10

  • Benedetto
      Sweden
    July 14, 2014

    Super service, excellent food, snorkeling from the beach of the hotel

    Size of double bed too small, have to pay 15usd/day for wifi, have to pay for gym

    9.2

  • Kris
      United States of America
    June 30, 2014

    The room was clean and spacious. The pools were plenty and clean. The food was delicious.

    the beach was rocky.

    10

  • Elizabeth
      Mexico
    June 25, 2014

    Bed size for a couple was TINY! Only one staff member was helpful, others seemed to have a bit of bad attitude, tour desk staff member left work early so we couldnt book a fishing trip and totally missed out.

    6.3

  • Jolanta
      United States of America
    June 3, 2014

    The stay was amazing staff was very friendly.my first day of stay I was amazed how some of staff members called by my first name.

    Too many repairs going on during our stay. Kids club 3 days, roof and so on. Front lobby people need to get some more smiles from the rest of the staff too.

    8.8

  • Vladimir
      Russia
    June 2, 2014

    Its not a 5* hotel, safe for 2$ fee, no free wifi, food and beverage quite low quality. Hotel is like a scout camp.Almost no soundproof in rooms, you will hear everything that happens in hall of your floor.

    4.6

  • Ulisses
      Mexico
    May 29, 2014

    Everything including the small beach and reef just next to it, nice facilities.

    The options on the buffet restaurant, not so many and a little lack of taste...

    9.2

  • Anonymous
      Canada
    May 28, 2014

    The small reef in front of the hotel beach was a good starter for snorkeling. The Mexicano restaurant at the resort offered good quality food with friendly staff.

    The staff at reception were rude and not welcoming at all. They were not helpful and did not provide good costumer service. The Mexican workers at restaurants were however nice and helpful. The water at the two pools was not looked clean and clear. It seemed that the water has not been changed for a long time.

    6.3

  • Anonymous
      Sweden
    May 27, 2014

    The bartenders, the Italian a-la carte

    The lack of nightly entertainment and that they charge you for wifi

    5.8

  • Geraldine
      Brazil
    April 16, 2014

    Staff are so friendly

    10

  • Fernando
      United States of America
    April 5, 2014

    Beautiful place. They have lots of activities in-house, but there's so much more to see and do outside.

    Food could be better.

    9.2

  • Scott
      United States of America
    February 23, 2014

    Ricardo at the concierge desk asked us to listen to the 90 minute time share presentation the morning after our arrival in exchange for reduced fairs on a jeep rental, massages at the spa, and passes to Tulum. We agreed but when we showed up on Sunday morning they told us they were too busy to speak with us and asked if we would come back the following day; on Monday when we arrived Ricardo took us to another area and introduced to us to another gentlemen who sat down and asked us "what do you two want?" We told him we have no idea what we are supposed to be doing but we are here for the presentation. After watching a 8 minute video and a quick cup of coffee we left as it was clear they wanted nothing to do with us. We asked Ricardo one day in advance for our jeep as he instructed us to do. When we arrived to pick up our jeep they brought us a geo metro with bald tires. We told them we were expecting jeep; they then told us we would have to wait until tomorrow. My husband and I were tired of the antics of Ricardo at this point so we ended up going across the street and paying extra money for pleasant service and enjoyed our day. Bottom line: leave the concierge desk alone and avoid Ricardo. We won't be returning due to this experience and the attitude of the front desk staff

    6.3

  • Robert
      United States of America
    February 22, 2014

    People were very friendly and always had smiles.

    Beds were very very hard.

    7.5

  • Ramon
      United States of America
    January 31, 2014

    The staff was amazing.

    10

  • Alvin
      United States of America
    January 26, 2014

    Love the room! The food was good but not great. The drinks are strong.

    The whirlpool tubs are cold water tubs and the pool is freezing cold. The pool is as cold as going into a cold river or spring. Has little activities and the beach is tiny. The staff is nice but very unhelpful and unable to help and I feel limited to help by management. The food was good but very bland. Information about anything outside the resort is completely unavailable and internet is comunication is limited and undependable and to add insult to injury extremely expensive.

    7.5

  • Sandra
      United States of America
    January 10, 2014

    location was close to snorkeling at money bar

    customer service was the worst I have seen. Staff was disorganized, slow, unaccomidating. We had to listen to loud drunk people snapping a bull whip in the hallway for about 30 mins after we had called twice before security took action .

    5

  • Petra
      Norway
    January 10, 2014

    The beach, pool and buffes. The best was the resturants specially the italian a la carte. Yummy

    Extra for the gym.... should be for free I think. And the staff could be a bit more helpful and free WI FI instead of paying 10 dollars a day

    7.9

  • Mark
      United States of America
    December 30, 2013

    Grounds were nice, location was ok

    Certain staff members including front desk staff had a bad attitude and were always quick to say "no" to even small requests. We were put up in a corner room that opened to a noisy street and a change was out of the question. Also, not only we had to pay $15 to use the WiFi every 24 hours, you had to jump thru hoops to do it and the staff wasn't willing to help in any way.

    5.8

  • Mark
      United Kingdom
    December 5, 2013

    The overall ambience of this accommodation is very good and made a perfect choice as a base for the ironman event.

    Paying extra for wifi and use of room safe on top of an all inclusive rate.

    9.2

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