There were a group of activity specialists that coordinated games, dance lessons, water aerobics, karaoke etc.. throughout the day. This is a good opportunity for those who would like to participate, but most activities were broadcasted over a very loud PA and speaker system pointed directly at the hotel rooms. We were so excited to have a relaxing first evening on our balcony listening to the sound of the ocean, but instead we were tortured with horrible karaoke singers being blasted over the loudspeaker until 11pm. This was followed the next night with dance lessons until 11 and then again karaoke later in the week. There are some guests that enjoy these activities and we enjoyed some of them too, but you should also be able not be subject to a loud PA system throughout the day and evening until 11pm. There could be a great resort if they would be respectful of the other guests that are not taking dance lessons, singing karaoke or playing games. Simply play some music in the bar area, without the extremely loud and irritating PA system. They have a dance/show performance area at the rear of the resort. I would suggest that this is where people could go to participate in these activities without disturbing the other guests. Francesca could talk there until midnight on the PA system, without disturbing the guests. This would make the rating go from a 3 to a 5.
The hotel location is fantastic on a beautiful stretch of beach and incredible views. The rooms are clean and in working order. The room fan was quite noisy and looked like a propeller ready to detach at any moment, but the AC worked. The front desk staff, bartenders and food staff were all very attentive and helpful. Freddy, did a great job at the bar and took care of us all week. Emanuel, Thank you for the great customer service and helping us obtain the room upgrade on the 2nd day. Overall, the food was good. We would have liked to have seen more traditional Mexican food available. Most of the dishes were more European and although acceptable, we had to venture outside the hotel to get good Mexican food. The security staff was friendly and available 24/7 anywhere on the property.