Hotel Pelicano Inn Playa del Carmen    

Staff and it great location with fantastique view to the see. Very central, near everything and relaxed ambient.

Some old fashionate inside the room.

The ocean-view room had a fantastic patio overlooking the beach and was the perfect place for our sunrise coffees and evening drinks. The room was very spacious with a table large enough for family card games and a fridge big enough to store groceries. The location/proximity to 5th avenue is perfect - close but without much loud noise from nearby bars.

It would be nice to have a clothes dresser in the room for storing clothing other than on hangers; the lighting in the room could have been better. The front door and sliding door stuck and required two hands to open, but all of that is quite manageable when the room is clean and the service is good.

Phenomenal view from the ocean view room! What sunrises!!! Small beach out front with waiters offering food & drinks.

The Pelicano boasts 3:00p.M. check-in however, they allow payment for late check-outs. We weren't able to get into our room until 4:15 - no apology or compensation.

the location is great, the staff is great,you have to remember for the price you are getting what you pay for for a beach front hotel. it is a basic budget mexican hotel. no problem, the lunchs at the restaurnat are good.

the hotel is not well maintained. little hot water and low pressure in showers. the toilet did not flush well. the lock on my door was broken for three days, and they never reallly completely fixed it. still having a problem in that they told me they had a problem running my credit card and two weeks later we are trying to fix it.

excellent location

very poor maintenance,, doors, taps, windows -- nothing works properly,,,

What I like about this place, was the location and the building was like authentic Spanish Villa right at the beach next to the 5-notte street which has all the shops and restaurants.Staff were very nice and helpful, rooms were clean daily had ac and frig and little balconies. I would definitely stay here again.

Maybe, the place needs just a little upgrade on the furniture and decor,,,

a bit sparse but very clean , beach-side, and great at the price for our short stay.

staff did not speak much English

Came back here after 12 years. Pelicano Inn is a beautifully rustic holdout in an area quickly becoming slick and gaudy. Courtyard garden is beautiful and quiet. Location on the water and in the middle of pedestrian zone can't be beat. Exceptionally good price. Friendly, English-speaking staff. Free wi-fi worked great for me. Except that Playa has lost its small-village charm, I would go back to Pelicano. It's not luxurious, but has more beauty and warmth than what I would call 'bare bones'.

I wish the rooms still had hammocks, the hooks are still in place and the mattresses are really bad. Used to put free quart of bottled water in every room. Noise from Fusion bar nearby ruins the ability to listen to the surf at night (though that apparently does not affect the 'garden view' rooms as much as 'ocean front'). Concierge recommended garish Vegas-style show, and when I said that was exactly NOT what I was looking for, instead of suggesting low-key locals-style activities he said 'oh you gotta go'.

good value for money, friendly staff, clean, beach-side, nice food at reasonable price, 5 minutes from coach station... a fantastic find!

the only downside, if any, the entrance from the street is not that clear, and that is all...

Seaside

Hello, the attention of the staff is good, but the treatment of the owners and manager is very bad, they care payment, no customer comfort, the mattresses are very hard, the days we stayed the weather was cool and morning there was no warm water, we were charged for three but got towels for two, no phone available at the reception, I travel overseas, so I had no cell service, was an employee who lent me his cell phone. This hotel was a very bad experience.

Its close to the beach, the balcony was enormous! The staff was very friendly.

The beds were horrible and impossible to sleep in!! I even got a bruice on my hip from the bedsprings! And the music from the nearby restaurant was terrible!!!! It sounded like they were playing inside the room!

The garden area was beautiful, with a view of the Carribean. We were treated very well and efficentally by English speaking staff. We were greeted, promptly on arrival. Loved the location.

it was on the beach

the room was damp so was the bedding including the mattress . the room smelt feisty. the shower didn't work correctly and sprayed water everywhere apart from down. the toilet dtipprdcall night and onlybthe cold tap worked on the sink.

- All rooms have a great ocean view. - The All Inclusive system can save you a lot of money if you mostly eat at the hotel. I was never hungry and always had a drink on me :) - The restaurants are ok. - The beach "in" the hotel (the hotel is literally on the beach, a few steps and you're on the sand, a few more and you're on the water) is awesome. Water is crystal clear and very calm (very safe for kids), plus they have some entertainers that invite people for yoga, pilates and volleyball games at the sea.

- No free internet of any sort; you have to pay for it. - At the bars, sometimes I felt like cheap liquor was used (since on 'all inclusive' systems you drink as much as you'd like) but I didn't care much. Drinks were still good. - Cleaning was not very good at the room: anything left at a not directly visible spot (say, at the top of a 2m drawer) was not cleaned. - One day we were the last ones to leave the beach. It was already night. When we got back to our beach chair someone had taken one of our hotel towels. So even though we were robbed inside the hotel we had to pay 15 USD for it.

Nos gusto la exelente ubicacion del hotel y la tranquilidad

Nos molesto que el primer dia nos cobraran 20pesos mex por calentar medio litro de agua,obvio que nunca mas les pedimos que nos calienten agua, pero tampoco les consumimos nada de nada,

su ubicación pisando la playa

muy pobre atención y sus servicios

Excelente Ubicación, bien mantenido los Jardines, la playa enfrente, muy limpio.

El precio debería incluir el desayuno

muy buena ubicación. habitaciones grandes. la chica de la recepción muy amable. muy buen precio.

limpieza muy pobre. almohada con olor a sucio. tela detrás de la cama muy sucia. si no fuese por su pobre limpieza, seria una excelente opción.

tiene playa

el cuarto 200 es una porquería para el precio que cobran, baño de azulejos empañados y sucios, no hay tv, no incluye desayuno, no tienen ningun plus.

Ett enkelt hotell med toppenläge på stranden. Prisvärt!

Hotellet är slitet och skulle kunna vara ett fantastiskat hotell om de satsat lite mer. Men man får mycket för pengarna tack vare läget. Tyvärr blev både jag och min sambo matförgiftade vid två olika tillfällen då vi åt på hotellet. Verkade vara si och så med hygienen i köket?

Fui con mi hijo de 7 años y nos atendieron muy bien! La ubicación es estratégica y la limpieza estuvo acorde. Yo pienso volver!

El servicio de televisión es con tarjeta y tiraba error,por lo que a veces no se podía ver.

Hotel in una posizione stupenda, direttamente sulla 5a Avenida e direttamente sul camere. Camere pulite e ben ordinate, personale davvero gentile e preparato.

La spiaggia è abbastanza piccola e il mare non all'altezza delle aspettative caraibiche. Gli ombrelloni sono tutti rotti, bucati e di colore differente, un miscuglio terrificante.

отель очень понравился. небольшой, уютный, зеленый. номера большие, шикарный балкон. пляж в минуте ходьбы из номера. в целом очень-очень приятный, поставила бы отлично, если бы не один существенный минус...

... у нас в номере не было горячей воды. совсем не было. сказали на ресепшене, сотрудник отеля искренне удивился и пообещал прислать слесаря. слесарь пришел, что-то подкрутил и радостно говорит: "вот!". что вот? эту полутеплую воду при всем желании нельзя назвать горячей! сказал, что подкрутит бойлер и ушел... за все пять дней я только один раз "поймала" теплую (не горячую!) воду. для меня это было ужасом ((( появились догадки, что бойлера на всех не хватает и до дальних номеров "не добивает". пожелание к администрации отеля: исправьте ситуацию, в остальном отель отличный!

Chaises longues gratuite. Chambre vaste.

Pas d'ajustement de climatisation

Me encantó la ubicación del hotel y tiene excelente playa. Un hotel sencillo,pero cómodo y confortable. Volvería sin dudarlo y lo recomiendo !!!

Agregaría televisión en todos los dormitorios