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Avenida 20 entre 2 y 4 Centro, 77710 Playa del Carmen, Mexico – Show map
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521 properties in Playa del Carmen
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142 verified reviews
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Playa del Carmen Hotel by H&A's staff speaks: Spanish
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Outdoor Pool (all year)
Food & Drink
WiFi is available in public areas and is free of charge.
WiFi is available in some hotel rooms and is free of charge.
No parking available.
Car Rental, 24-Hour Front Desk, Tour Desk, Meeting/Banquet Facilities
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Air Conditioning
3:00 PM - 12:00 AM
12:00 PM - 12:30 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 11 years stays free of charge when using existing beds.
Any additional older children or adults are charged USD 10 per person per night when using existing beds.
The maximum number of cribs in a room is 1.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 142 reviews
Value for money
Show reviews from:
Nestled in the heart of downtown Playa del Carmen, Mexico and steps from the city's main attractions and beautiful beaches, this hotel features exceptional accommodations and a variety of thoughtful...
Score from 188 reviews Very good
Offering an outdoor swimming pool, a garden and a terrace, Casa la Galeria is located 600 metres from Playa del Carmen main square and from Mamita’s Beach. Free WiFi is available throughout.
Score from 94 reviews Excellent
In Playa del Carmen, Hotel Maya del Carmen is 650 ft from the crystal waters of the Caribbean Sea. It features an outdoor swimming pool and air-conditioned rooms.
Score from 451 reviews Review score
Motmot Hotel Ten is located in Playa del Carmen, only 20 metres from the city’s popular 5th Avenue. This Mexican-style hotel has a 24-hour front desk and free Wi-Fi.
Score from 108 reviews Good
Service was poor, facilities are poor, would not provide extra towel, sheets were not clean, television cut in/out on several channels, fridge was very noisy, ceiling fan looked like it may pop out of ceiling
We arrived at 1 p.m. but we advised in advanced (mouths before) about it. Even that the room was not ready, this could looks not a big matter until you discover they have not a luggage deposit to leave your owns during a couple of hours. Reception's staff unfair. WiFi doesn't work, but none tells you, either when you ask for password.
Totally unexpected amenities such as a mini kitchen in a studio size room with a refrigerator, sink, stove, a pot and silverware! Very clean room and bathroom. Free breakfast. Very valuable, but nothing more.
The hotel looks nothing ravishing like the pictures, in stead very low key but valuable. The room size is small and the lights are not bright enough. No elevators at all. Poor wifi connection, and only available in the lobby area. The location is way off the tourists street, but walkable.
pool is nice, position ok, staff kinda of friendly
They dont sell potable water, Wifi does not work properly, you can hear a lot of noise from other guests inside the room, no luggage storage
Staff was unhelpful; room was dingy, dirty, and smelled very moldy. No parking available, no elevator.
The rooms were clean rooms, comfortable, affordable. The staff were friendly.
It was a little noisy with construction going on but it was tolerable.
Good location and definitely a good hotel for youngsters who want to crash during the day and party during the night in the clubs at Playa.
Smelly rooms which were not very clean. The shower door was broken and wouldn't open fully, forcing us to get in between the washtable and the door to get into the shower. Lucky us, skinny Europeans. No American would ever be able to do that. The vault was broken too. They are (re)constructing an additional part of the hotel. Works start at 10a in theory. 8A in practice. There goes your sleep. Wifi seemed to be in (re)construction too.
- 5-7 minutes walk to beach, 5th Ave, Walmart, good El Fogon local restaurant.
- There are 4 floors, but doesn't have any elevators. - They are inovating the hotel, so it's very noisy from 10am to 5pm, maybe it will continue in next 3-6 months. If you go out all day, it's okay. - They have kitchen but the kitchenette takes time to cook, and have few tools in the kitchen.
The breakfast and the room
Intermittent wifi connection Staff flexibility - couldn't take coffee cup to room. Kitchen guy didn't want to serve me breakfast until I brought the cup! Lol! Staff need customer services attitude
Location and the swimming pool
1. Not being informed that noisy works are undertaken in the hotel. 2. Cleaning starting very early and was particularly noisy. 3. Bad internet connection
-A little further away from the crowd but its all walking distance. -very nice customer service -Room is very big and spacious with kitchen.
-No escalator or lift for a 3 storey building -hotel is not as big and grand shown on the pictures - construction was going on all day. very noisy -wifi connection is very bad.
Location and room size.
The TV had unsolved problems during the week we were there. Several repairs are being made. The breakfast room was really little. They only receive in Pesos with a bad exchange rate. The flow of water vary with use of toilets.
Decent location for the price.
Construction woke us early every morning. There was not mention of this when we booked and no offer of a discount or anything else for the inconvenience. The construction also apparently damaged a cable so there were no TV channels. Very frustrating experience.
The breakfast was excellent and the service for breakfast was excellent Housekeeping service is very very good
I was put on the top floor three floors above the lobby it was a very long walk on tile steps I am a senior citizen I went there to celebrate my 70th birthday and the walk was exhausting each day
They had full staffing and cleaning was done reasonably. When shower was working, full hot water was possible. Problems were eventually fixed... but after 2 days. I never complained but the cleaning people figured out the problem. If location is important, this was an easy location to find and start.
Had a modern LCD television w/ snowy picture! Was put in an upper room that was new. Fixtures were old. Plumbing was not ready thus no water pressure and no hot water. Leaking shower was never repaired. I never mentioned it to the management tho as i was not staying long.
the place was clean and quite.
Every time, i called for towels, i was told they didn't have any.
I stayed here several times. Some of the rooms are quite nice for the money (others were older, damper and generally below par - if you don't like your room and the hotel is not packed, ask for a change)
Breakfast - even though it was included, it was so bad (I'm not complaining about it being basic, mind you, but it about being terrible) that after a couple of days I decided to skipp it and had breakfast elsewhere.
The hotel so bad with poor service
The arrogant/unhelpful attitude (lack of customer service) specifically of two of their front-line staff in their restaurant & reception.
Nice weather. Not far away from the bus station.
Cucarachas (3) Hard Bed Not equiped to cook Air conditioner and fridge noisy Two beds together Switch lights out of reach from the bed. Shower always spills water Hot water broken Old furniture Small swimming pool 4 Places only to lay down. Rationed breakfast. Always the same. Not efficient when asking them to do some work. Not well isolated. Could hear the neighbour snoring Being woken up every morning. Didn't change the sheets in all week. Window in the brathroom would not close. The nets int he windows had spaces around the frame so useless. No parking. Its in the street.
being on the 4th floor with no elevator
break fast was o.k
the room and bads
Staff very friendly
There is no parking place available as promised! This was the only reason we choose this hotel, it caused us a hassle and additional 500 Pesos to pay the parking place 1 km away. We booked (and payed)a 3 beds room, we received a 2 beds, and after two days we have been transferred, to an even smaller room due to "technical problems". Be prepared to frequent running out of water. No english, so if you have some problem it is practically imposible to solve.
Big room, well appointed, clean, and comfortable. Location, value.
Breakfast set up needs to be simplified and improved. It is a bit convoluted, and not user friendly. I had dive training at 8AM, breakfast would open at 7:30 AM giving me only about 10 min. to woof down coffee and eggs. I would show up at 7:20, ask the front desk for a voucher and be turned away with them telling me not until 7:30. So I have to wait and at 7:30 others show up, I have to wait in line for my voucher and don't have time to even get coffee. This needs to be changed, why not just give me the voucher and I can wait until 7:30 when the cafe opens?
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