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Avenida 20 entre 2 y 4 Centro, 77710 Playa del Carmen, Mexico – Show map
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478 properties in Playa del Carmen
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160 verified reviews
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Playa del Carmen Hotel by H&A's staff speaks: Spanish
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Outdoor Pool (all year)
Food & Drink
WiFi is available in public areas and is free of charge.
WiFi is available in some hotel rooms and is free of charge.
No parking available.
Car Rental, 24-Hour Front Desk, Tour Desk, Meeting/Banquet Facilities
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Air Conditioning
3:00 PM - 12:00 AM
12:00 PM - 12:30 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 11 years stays free of charge when using existing beds.
Any additional older children or adults are charged USD 10 per person per night when using existing beds.
The maximum number of cribs in a room is 1.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 161 reviews
Value for money
Show reviews from:
This oceanfront hotel in Playa del Carmen is located directly on the beach, one block from the famous Fifth Avenue entertainment area. The hotel offers a 24-hour front desk and free Wi-Fi.
Score from 314 reviews Good
This Mayan Riviera hotel is located in Playa del Carmen, only 15 minutes from the Xcaret archaeological site. The hotel offers easy access to local beaches.
Score from 297 reviews Very good
Emotionin Santa Lucía is located in famous 5th Avenue and its bars, restaurants and nightlife; and the beach is just 200 metres away. Free WiFi access is available in all areas.
Score from 113 reviews Good
Nestled in the heart of downtown Playa del Carmen, Mexico and steps from the city's main attractions and beautiful beaches, this hotel features exceptional accommodations and a variety of thoughtful...
Score from 255 reviews Very good
April 15, 2015
liked having kitchen facilities in the rooms
March 27, 2015
It is close to 5 av a lot of restaurants around
March 21, 2015
It's not a new hotel and does not look as good as the pictures!
It's really ok, the price is good. The personnel is good and flexible
March 19, 2015
Our room smell like cigarettes, and every time we take a shower some kind of sewer smell emerges. The wifi only works in the reception, and sucks. The included breakfast is poor (awful coffee) and badly served. Not worthy for the 80 dollars they've charged.
The pool is nice. It's very well located (4 blocks from 5th Av. and ADO Station, and steps away from the buses that go anywhere around).
March 6, 2015
It is a nice place and closer to the beach. The bed is hard on my back. Very good location for older person like me.
The staff are very pleasant and helpful even though they don't speak Englinsh
March 1, 2015
Weird doors to get in. Coffee terrible
Pool, cleanliness, safety
February 20, 2015
The internet access only works in the lobby or around the pool. It's no big deal, but it's says on the website that you have internet access in your room. That isn't true.
After a couple of misunderstandings at our arrival, we had to wait until the next day but we got everything fixed after 2 days. Considering our 9-night stay, it was well worth it. Of course, everything is a little pricey in touristic Playa Del Carmen but we enjoyed the location, as it was away from noisy 5th Avenue but at a short distance from the beach. Very clean, the girls are always working!!!
February 19, 2015
Little bit noisy in the night time if you have open window
pool is great and food in restaurant lovely
February 16, 2015
Roof hot tub needs a heater if anyone is going to use it
Clean.... mini kitchens in rooms ... AC worked well
February 6, 2015
We lived on first floor and WIFI was really bad. If you went to ground floor WIFI was fine.
NIce place and clean.
February 5, 2015
Wifi was poor. It only worked in Lobby if that. Pool area doesn't really see any sun.
Price was very good. Rooms where nice. Shower had great water pressure which is sometimes rare is playa. Lots of hot water. Friendly staff.
February 5, 2015
stairs - some need repairs, no elevator to top floor (4 floors), hotel restaurant breakfast expensive and poor coffee, some noisy guests playing loud music in courtyard, barstool style chairs in room uncomfortable
location - near bus stations, 5th avenue, collectivo terminal, WalMart, Manne's bar, king bed, kitchenette, staff, hot water on demand, powerful shower water pressure, courtyard, in room safe, plenty of electrical outlets, good A/C, excellent flat-screen TV, quiet room location
January 30, 2015
very poor and dirty kitchen equipment, smelly room with dirty sheets
Good location close to center, collectivo station nearby, pool
January 21, 2015
Service was poor, facilities are poor, would not provide extra towel, sheets were not clean, television cut in/out on several channels, fridge was very noisy, ceiling fan looked like it may pop out of ceiling
January 8, 2015
We arrived at 1 p.m. but we advised in advanced (mouths before) about it. Even that the room was not ready, this could looks not a big matter until you discover they have not a luggage deposit to leave your owns during a couple of hours. Reception's staff unfair. WiFi doesn't work, but none tells you, either when you ask for password.
December 30, 2014
The hotel looks nothing ravishing like the pictures, in stead very low key but valuable. The room size is small and the lights are not bright enough. No elevators at all. Poor wifi connection, and only available in the lobby area. The location is way off the tourists street, but walkable.
Totally unexpected amenities such as a mini kitchen in a studio size room with a refrigerator, sink, stove, a pot and silverware! Very clean room and bathroom. Free breakfast. Very valuable, but nothing more.
December 28, 2014
They dont sell potable water, Wifi does not work properly, you can hear a lot of noise from other guests inside the room, no luggage storage
pool is nice, position ok, staff kinda of friendly
December 28, 2014
Staff was unhelpful; room was dingy, dirty, and smelled very moldy. No parking available, no elevator.
July 3, 2014
It was a little noisy with construction going on but it was tolerable.
The rooms were clean rooms, comfortable, affordable. The staff were friendly.
June 26, 2014
Smelly rooms which were not very clean. The shower door was broken and wouldn't open fully, forcing us to get in between the washtable and the door to get into the shower. Lucky us, skinny Europeans. No American would ever be able to do that. The vault was broken too. They are (re)constructing an additional part of the hotel. Works start at 10a in theory. 8A in practice. There goes your sleep. Wifi seemed to be in (re)construction too.
Good location and definitely a good hotel for youngsters who want to crash during the day and party during the night in the clubs at Playa.
June 6, 2014
- There are 4 floors, but doesn't have any elevators. - They are inovating the hotel, so it's very noisy from 10am to 5pm, maybe it will continue in next 3-6 months. If you go out all day, it's okay. - They have kitchen but the kitchenette takes time to cook, and have few tools in the kitchen.
- 5-7 minutes walk to beach, 5th Ave, Walmart, good El Fogon local restaurant.
June 2, 2014
Intermittent wifi connection Staff flexibility - couldn't take coffee cup to room. Kitchen guy didn't want to serve me breakfast until I brought the cup! Lol! Staff need customer services attitude
The breakfast and the room
June 2, 2014
1. Not being informed that noisy works are undertaken in the hotel. 2. Cleaning starting very early and was particularly noisy. 3. Bad internet connection
Location and the swimming pool
June 1, 2014
-No escalator or lift for a 3 storey building -hotel is not as big and grand shown on the pictures - construction was going on all day. very noisy -wifi connection is very bad.
-A little further away from the crowd but its all walking distance. -very nice customer service -Room is very big and spacious with kitchen.
May 26, 2014
The TV had unsolved problems during the week we were there. Several repairs are being made. The breakfast room was really little. They only receive in Pesos with a bad exchange rate. The flow of water vary with use of toilets.
Location and room size.
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