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1st Avenue Bis Between 12th and 14th North Street, 77710 Playa del Carmen, Mexico – Show map
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189 verified reviews
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Playa Palms Beachfront Hotel 's staff speaks: Spanish
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Outdoor Pool, Grounds
WiFi is available in all areas and is free of charge.
No parking available.
Shuttle Service (surcharge), Tour Desk, Concierge Service, Laundry
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
One older child or adult is charged USD 20 per person per night when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
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Based on 189 reviews
Value for money
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10 steps from the beach
Wonderful spot on the beach with lots of restaurant and shopping nearby.
Close to a night club area so you hear the club music after 9pm until very late when you are outside on the balcony. Once inside and you close the door and window it is ok.
Location to grocery. Maybe there was one, we just weren't aware.
Staff was very friendly. The room was very clean and the bet was comfortable.
We paid a huge premium to be on the beach but that's not really what you get. While the hotel is on the beach front, the hotel's beach area is very small, crowded, and covered with boats, which means you can't swim. Also, the included breakfast was disappointing - powdered creamer, a stale croissant, and some toast with the kind of small plastic jams you get on an airplane.
The location, beautiful grounds
Bed not to comfortable
we enjoyed that this is one of the few smaller, charming hotels left in Playa Del Carmen. We've been going there since the 1990s and the town has grown so much that a lot of the charming boutique hotels are now gone.
we don't think the beach right at the Playa Palms is best because of the fishing boats which are allowed to anchor there each day and night. Also the hotel is in close proximity to several very loud night clubs. Although the sound (thickness of the glass) in the rooms is pretty good and as we heard, has been improved, you still hear a lot of the music and clubbing through most of the night.
The location is nice
The room was smelly. No elevator Breakfast wasnt that good
The location couldn't have been better! Easy walk to 5th Ave and Walmart! Great massages!
The beach was eroding and they didn't clean up the seaweed from a previous storm.All of the beaches in the area were like this. Hard to get to ocean when the fishing boats were in.
Room, balcony, location, price, staff. We would go back to Playa Palms in a heart beat.
Wi-Fi needs a lot of help. I think it would be a relatively simple and inexpensive fix. There are a few clubs within a block or two that can be loud at times during the day and evening when outside on the beach, but it wasn't a distraction for us.
The hotel was in a really great position - walking distance to wherever we wanted to go and just far enough away to still be very tranquil.
There was one helpful concierge and one very unhelpful concierge. Our room smelled of mould and our ground floor balcony and hammock were shared with the adjacent room. Expect fishing boats to be moored at the beach for most of the day.
A little boutique hotel right on the beach, reasonably priced amid the luxury properties and right in the middle of town where you can walk to the Mega, Wal-Mart, Playacar and 40th Street easily. Wonderful staff,beautiful ocean views.
The Wi-Fi is a bit weak and the management could be less stingy with the nice towels. One is not enough for a couple.
great hotel, lovely staff, fantastic rooms and views!! It's one of the best rooms I have ever stayed in, would definitely go there again!
the bathroom lights weren't working and it took a while for them to be fixed but other than that, the staff was very nice and helpful.
The location right next to the beach and the proximity to the downtown area.
The internet connection was a nightmare and kept dropping off. The hotel uses three different wireless networks and far too often you would have to log off one and log in to another. Often you could not connect to any and you would have to wait. Skype was impossible. The other issue was that there was no restaurant and a continental breakfast with coffee and a couple of slices of cold toast had to be delivered from some other location.
Friendly staff, nice rooms, location (just off fifth, close to clubs) patio/hammock
Hotel is right on the beach, but a lot of boats sit right in front of the hotel so I you have to go further down the beach to enjoy the ocean. There's no restaurant at the hotel, just a free continental breakfast.
Enjoyed the location, close-knit atmosphere of the hotel. Beach was not overly crowded, which was great. Overall, an excellent experience.
If you are renting a car, parking is an issue.
only the beach by the ocean with a lot of seaweed (alga)
room location Some discobars were pretty close to the hotel, but we didnt hear music at all in our room.
The porch The ocean view Close to 5th but still quiet
We staied for 4 days. The first 2 days there were not hot water. !! Thay said thay gonna fix it but it took them 2 days... No phohe to the reception. The room was smelly from the old wood closets...
The staff were so friendly, accommodating and helpful - they went out of their way to make it a more than pleasant stay.
The pool isn't anythung to write home about - however there is a beautiful beach just around the corner (the beach directly out the front of the hotel had a lot of seaweed)
Location was great, staff were nice and helpful.
Basic 'included' breakfast. Poor wifi
We liked it all
close to all of the shops and eateries! Staff was eager to help plan fishing trips and tours. Restaurant down the beach came by and served food and drink while you were in your lounge chair! Could swim off pier just a few steps down the beach.
Room,bed,pillows,bathroom,refrigerator,no clean,pool(so small),wifi and more
Boutique Bangalow style hotel. Right on the beach, big rooms and hammocks on the fabulous balcony. Equipped kitchen. Great helpful friendly staff!
Close the night clubs but the rooms are sound proof.
We loved the location of the hotel which was close to the bars, restaurants and shops of 5th Avenue as well as being right on the beach. We didn't hear any of the nightclubs at night which was awesome especially since we were so close. The service was excellent and the rooms were comfortable. We loved our stay here and would highly recommend it to anyone wanting to spend time in Playa del Carmen.
I would loved to have had a beach service for drinks. There was however one right next door so it didn't really matter.
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