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1st Avenue Bis Between 12th and 14th North Street, 77710 Playa del Carmen, Mexico – Show map
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194 verified reviews
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Playa Palms Beachfront Hotel 's staff speaks: Spanish
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Outdoor Pool, Grounds
WiFi is available in all areas and is free of charge.
No parking available.
Shuttle Service (surcharge), Tour Desk, Concierge Service, Laundry
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
One older child or adult is charged USD 20 per person per night when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
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Based on 194 reviews
Value for money
Show reviews from:
April 21, 2015
I loved the area this hotel was in, it was a few blocks from the noisy clubs so you didn't feel constantly bombarded by the bass that goes on all night. The walk to the area where all the shops and restaurants were was just 5min away which is so convenient. I had friends staying at the El Taj and the hotels are right next door to each other so it was great being able to walk back and forth between our accommodations. The hotel is very clean and I loved just relaxing on the balcony and listening to the ocean.
April 16, 2015
Not much of a pool, more of a plunge pool, only fun for very young children. There were fishing boats on the beach, which weren't a problem until some Sargasso came in, and then their lines trapped it, and the hotel staff didn't clean the beach. The kitchenette is essentially useless. The Wi-Fi bounced every few minutes, very undependable.
It had a very good location, next to El Taj, on the beach between 12th and 14th, so also in the heart of the action. The free continental breakfast served on your private balcony was a nice touch. The staff were friendly. The beachfront is pleasant.
April 16, 2015
Sometimes the beach has a lot of seaweed, but it all depends on the day and the tides, other days it is pristine.
The location was amazing, roll out of bed right onto the beach, or walk 2 minutes to the bustling 5th avenue where you can eat at a fabulous restaurant every meal and never visit the same one twice! Carlos the concierge is THE BEST! I miss him already!
April 15, 2015
Breakfast is little poor with 1 piece of toast and 1 small croissant per person, served with juice and coffee. If you want extra's like fruit or yoghurt you have to pay more. In our booking preferences we did indicate this was our honeymoon stay and therefore we would like to stay as much as close to the beach, but they did not care? Despite of our booking (room with oceanview) we just saw a small stripe of the ocean from our terrace. The staff has not noticed our preference on the bookingsform.
Loved the service of breakfast on your own balcony or terrace. Good (private) beach facilities like free loungebed and towels. Nice garden & pool area. Friendly staff.
April 12, 2015
Breakfast could be a little better and hotel next door can be a bit noisy
Location is great. Staff are brilliant. Place is spotless. Definitely going back.
April 11, 2015
Noise at night, it is neat discos.
Great and helpful staff
March 29, 2015
Really can't think of anything that warrants a "not like"statement.
All the staff were friendly. The room was huge with a small kitchen area. And came with a free 5 gallon water dispenser! The balcony was spacious and comfortable. The bed wasn't a rock, but it wasn't the most comfortable. But it was definitely doable for a week! Great beach and never had a problem getting chairs with an umbrella.
March 21, 2015
10 steps from the beach
March 8, 2015
Close to a night club area so you hear the club music after 9pm until very late when you are outside on the balcony. Once inside and you close the door and window it is ok.
Wonderful spot on the beach with lots of restaurant and shopping nearby.
March 3, 2015
Location to grocery. Maybe there was one, we just weren't aware.
February 23, 2015
We paid a huge premium to be on the beach but that's not really what you get. While the hotel is on the beach front, the hotel's beach area is very small, crowded, and covered with boats, which means you can't swim. Also, the included breakfast was disappointing - powdered creamer, a stale croissant, and some toast with the kind of small plastic jams you get on an airplane.
Staff was very friendly. The room was very clean and the bet was comfortable.
February 15, 2015
Bed not to comfortable
The location, beautiful grounds
February 10, 2015
we don't think the beach right at the Playa Palms is best because of the fishing boats which are allowed to anchor there each day and night. Also the hotel is in close proximity to several very loud night clubs. Although the sound (thickness of the glass) in the rooms is pretty good and as we heard, has been improved, you still hear a lot of the music and clubbing through most of the night.
we enjoyed that this is one of the few smaller, charming hotels left in Playa Del Carmen. We've been going there since the 1990s and the town has grown so much that a lot of the charming boutique hotels are now gone.
February 1, 2015
The room was smelly. No elevator Breakfast wasnt that good
The location is nice
January 29, 2015
The beach was eroding and they didn't clean up the seaweed from a previous storm.All of the beaches in the area were like this. Hard to get to ocean when the fishing boats were in.
The location couldn't have been better! Easy walk to 5th Ave and Walmart! Great massages!
January 22, 2015
Wi-Fi needs a lot of help. I think it would be a relatively simple and inexpensive fix. There are a few clubs within a block or two that can be loud at times during the day and evening when outside on the beach, but it wasn't a distraction for us.
Room, balcony, location, price, staff. We would go back to Playa Palms in a heart beat.
January 7, 2015
There was one helpful concierge and one very unhelpful concierge. Our room smelled of mould and our ground floor balcony and hammock were shared with the adjacent room. Expect fishing boats to be moored at the beach for most of the day.
The hotel was in a really great position - walking distance to wherever we wanted to go and just far enough away to still be very tranquil.
December 21, 2014
The Wi-Fi is a bit weak and the management could be less stingy with the nice towels. One is not enough for a couple.
A little boutique hotel right on the beach, reasonably priced amid the luxury properties and right in the middle of town where you can walk to the Mega, Wal-Mart, Playacar and 40th Street easily. Wonderful staff,beautiful ocean views.
November 24, 2014
the bathroom lights weren't working and it took a while for them to be fixed but other than that, the staff was very nice and helpful.
great hotel, lovely staff, fantastic rooms and views!! It's one of the best rooms I have ever stayed in, would definitely go there again!
November 22, 2014
The internet connection was a nightmare and kept dropping off. The hotel uses three different wireless networks and far too often you would have to log off one and log in to another. Often you could not connect to any and you would have to wait. Skype was impossible. The other issue was that there was no restaurant and a continental breakfast with coffee and a couple of slices of cold toast had to be delivered from some other location.
The location right next to the beach and the proximity to the downtown area.
November 19, 2014
Hotel is right on the beach, but a lot of boats sit right in front of the hotel so I you have to go further down the beach to enjoy the ocean. There's no restaurant at the hotel, just a free continental breakfast.
Friendly staff, nice rooms, location (just off fifth, close to clubs) patio/hammock
November 17, 2014
If you are renting a car, parking is an issue.
Enjoyed the location, close-knit atmosphere of the hotel. Beach was not overly crowded, which was great. Overall, an excellent experience.
November 5, 2014
only the beach by the ocean with a lot of seaweed (alga)
October 30, 2014
room location Some discobars were pretty close to the hotel, but we didnt hear music at all in our room.
October 22, 2014
We staied for 4 days. The first 2 days there were not hot water. !! Thay said thay gonna fix it but it took them 2 days... No phohe to the reception. The room was smelly from the old wood closets...
The porch The ocean view Close to 5th but still quiet
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