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1st Avenue Bis Between 12th and 14th North Street, 77710 Playa del Carmen, Mexico – Show map
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177 verified reviews
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Playa Palms Beachfront Hotel 's staff speaks: Spanish
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Outdoor Pool, Grounds
WiFi is available in all areas and is free of charge.
No parking available.
Shuttle Service (surcharge), Tour Desk, Concierge Service, Laundry
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
One older child or adult is charged USD 20 per person per night when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 177 reviews
Value for money
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A little boutique hotel right on the beach, reasonably priced amid the luxury properties and right in the middle of town where you can walk to the Mega, Wal-Mart, Playacar and 40th Street easily. Wonderful staff,beautiful ocean views.
The Wi-Fi is a bit weak and the management could be less stingy with the nice towels. One is not enough for a couple.
great hotel, lovely staff, fantastic rooms and views!! It's one of the best rooms I have ever stayed in, would definitely go there again!
the bathroom lights weren't working and it took a while for them to be fixed but other than that, the staff was very nice and helpful.
The location right next to the beach and the proximity to the downtown area.
The internet connection was a nightmare and kept dropping off. The hotel uses three different wireless networks and far too often you would have to log off one and log in to another. Often you could not connect to any and you would have to wait. Skype was impossible. The other issue was that there was no restaurant and a continental breakfast with coffee and a couple of slices of cold toast had to be delivered from some other location.
Friendly staff, nice rooms, location (just off fifth, close to clubs) patio/hammock
Hotel is right on the beach, but a lot of boats sit right in front of the hotel so I you have to go further down the beach to enjoy the ocean. There's no restaurant at the hotel, just a free continental breakfast.
Enjoyed the location, close-knit atmosphere of the hotel. Beach was not overly crowded, which was great. Overall, an excellent experience.
If you are renting a car, parking is an issue.
only the beach by the ocean with a lot of seaweed (alga)
room location Some discobars were pretty close to the hotel, but we didnt hear music at all in our room.
The porch The ocean view Close to 5th but still quiet
We staied for 4 days. The first 2 days there were not hot water. !! Thay said thay gonna fix it but it took them 2 days... No phohe to the reception. The room was smelly from the old wood closets...
The staff were so friendly, accommodating and helpful - they went out of their way to make it a more than pleasant stay.
The pool isn't anythung to write home about - however there is a beautiful beach just around the corner (the beach directly out the front of the hotel had a lot of seaweed)
Location was great, staff were nice and helpful.
Basic 'included' breakfast. Poor wifi
We liked it all
close to all of the shops and eateries! Staff was eager to help plan fishing trips and tours. Restaurant down the beach came by and served food and drink while you were in your lounge chair! Could swim off pier just a few steps down the beach.
Room,bed,pillows,bathroom,refrigerator,no clean,pool(so small),wifi and more
Boutique Bangalow style hotel. Right on the beach, big rooms and hammocks on the fabulous balcony. Equipped kitchen. Great helpful friendly staff!
Close the night clubs but the rooms are sound proof.
We loved the location of the hotel which was close to the bars, restaurants and shops of 5th Avenue as well as being right on the beach. We didn't hear any of the nightclubs at night which was awesome especially since we were so close. The service was excellent and the rooms were comfortable. We loved our stay here and would highly recommend it to anyone wanting to spend time in Playa del Carmen.
I would loved to have had a beach service for drinks. There was however one right next door so it didn't really matter.
Loved the fact that despite how loud Playa del Carmen can be from the nightlife we never heard noise from inside the room. Great entertainment from the balcony each night. Saw 2 weddings right on the beach next door. Staff very friendly, loved having our breakfast right on the balcony. Great water pressure and HOT water! Trendy boutique hotel. Very comfortable and nice for the money. You can walk either right or left from the hotel lobby and be in the center of 5th Avenue.
Not really anything, just a little slow with trying to pick up Wi-Fi but thankful it is complimentary. Parking is kind of difficult if you are renting a car and get back late from a day excursion.They block some of the roads due to all the foot traffic at night starting round 6, so keep in mind that you will probable have to walk back a few blocks back to the hotel.
Amazing from welcoming to accommodate the check out...this is how a good hotel should treat their customer, I wish other hotel learn from the playa palms, outstanding. Thank you so much we will reccomend to everyone on their way to playa del carmen
All too good
Location was good for the money, staff was nice and friendly, loved the big patio with hammock. Air con worked well, most of the room was nicely updated.
Bedding first night had obvious stains. Next day we were provided with cleaner ones. Little bit of noise from clubs down the street, but could easily be drowned out if using the fan.
View, hotel design, room facilities, staff, private beach area
Intermittent WI-FI, no hotel bar
Location is waking distance to most things in playa del carmen.
Currently undergoing loud renovation during the day. Unable to stay in room, on balcony or by the pool due to noise. The beach in front of the hotel isn't the nicest, lots of seaweed and fishing boats tied up all long the hotels stretch. The wifi is unreliable, only works early morning or late at night.
Great location and staff. Great balcony (the hammock and the view were amazing). No problems with the WiFi. Great atmosphere in the rooms. Kitchen facilities were helpful (blender, pan etc). Close to street #12 where you have many night clubs (The noise doesn't get to the hotel).
Breakfast could be better. You can't really swim in the beach upfront because of the ships and the dirty water, but the swim zone is just a minute's walk away.
Very friendly staff, good location, wifi is a bit slow but works, rooms are very charming and roomy, all rooms have sea view in a way.
The place is really calm but if you stop to think it is not really safe, there is no telephone in the room or 24hs reception. Good to have in mind there are some stairs to go to your room, also good to know that the beach right in front of the hotel is beautiful but not for swimming (lots of boats) but right beside it there is a very nice beach! The shower is a bit weak.
- Good location to rest and pretty much familiar place. - Very clean and calm apartment to be in couple - close location to all the clubs in playa del carmen
- it is not a place to stay if you are looking to party in the hotel with people from the hotel
Right on the beach. Nice balcony with hammock, table & chairs and lounges. Free continental breakfast, juice, bread & croissants, jams, butter, coffee/tea.
The bed was much too hard.
Good things: (all good things have downsides, please check below) Location, very closed to the 5th Avenue and a lot of restaurants and clubs It's located in front of the beach, you just step out the hotel and there it is - the beach is calm, not crowded like Playa Mamita Staff is friendly Room is good, good bath and shower Nice balcony with ocean view
Not that good: Despite the good location, it's VERY closed to noisy clubs and bars and you can listen to their music when you are in your room Despite being in the beach, there are a lot of boats "parked" in the very front of the hotel, it's not that bad, but you have to be careful with a lot of ropes in the water that are there to hold the boats. They DON'T have food and drink services from the hotel, but there is "waiter"from a closed bar serving people from the hotel, but you can't charge your room (they take too long to bring the beer, which is not always cold) The WIFI is really slow The breakfast is very very poor, they serve it in your room so you can have it in the balcony The swimming pool is very small, it doesn't look like in Booking.com pics When other guest are in the pool or in their balconies you can listen to then while they speak
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