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Avenida Uxmal 26 Super Manzana 2A, 77500 Cancún, Mexico – Show map
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213 verified reviews
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Hotel Plaza Kokai Cancún's staff speak: Spanish
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Outdoor pool, Sun terrace
Food & Drink
Bar, Breakfast in the room, Restaurant (à la carte)
WiFi is available in the hotel rooms and is free of charge.
WiFi is available in public areas and is free of charge.
No parking available.
Room service, Vending machine (drinks), 24-hour front desk, Currency exchange, Tour desk, Ticket service, Luggage storage, Laundry, Meeting/banquet facilities, Business centre, Fax/photocopying
Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Family rooms, Lift, Soundproof rooms, Heating, Air conditioning
12:00 - 15:00 hours
12:00 - 13:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Up to two children under 10 years stay free of charge when using existing beds.
One older child or adult is charged USD 10 per night when using existing beds.
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 214 reviews
Value for money
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Hotel is clean and in good place close to bus station
I wasn't allowed to take my breakfast to my room.
I like front desk staff-2 person who knows English as they were very helpful.
Morning breakfast was not good. I do not know Spanish and hence I have not given opinion in above col. which has spanish language.
Near bus station and commercial area. Very walkable to stores, fast food places, restaurants and markets. Rooms are generally clean, although some construction residual materials (caulking, etc) had not bee cleaned off.
Somewhat noisy-close to street traffic. The rooms appears to be not sound proof, you can hear neighboring rooms talking. Air-conditioning is noisy during startup.
Jadan doručak. Kava i tri šnitice dinje.
Should have stayed longer
The handy position to the bus therminal, other transportation, medical services!
walking distance to bus station in central cancun, as well as a good strip of restaurants nice hotel with great downstairs bar clean rooms with nice decor
no complaints. if you have an issue with a slightly damp smell, don't stay anywhere in mexico. its humid there. we had no issues with it.
It was to hot and the a/c was too nosy to leave it on all night. There was also a bad smell from the bathroom and the breakfast was a bit scarce. Almost counting the pieces of bread.
it was our last night after travelling around yucatan so we made it a base cancun-airport. Location is right between puerto juarez and cancun downtown, very friendly staff, live music
I ordered a view room to the city , I got the worst view, too far walking to the ADO bus station, the guy at the front not nice, bad mood . I recommend moloch hostel , it's next to ADO bus station
Good value option if you are looking for something for 1 or 2 nights. The rooms are spacious but a little dark. Location is close to downtown and the hotel zone only a bus ride away.
The location is good and room is comfortable.
The breakfast is horrible. The hotel just offers the bread and coffee, doesn't have any egg or ham.
The restaurant with a spanish and mexican menu was good. We stayed only one night in cancun to travel to airport the next morning.
Found a live cockroach in the room. Breakfast could be improved.
It was ok for an overnight stay. Good value for money.
I received a phone call from a stranger at 1am, pretending to be the police at the reception desk and trying to find out very personal information. I refused to answer and complained to the staff. They denied knowing anything.
HABITACION, UBICACION, LIMMPIEZA,ETC,OK
friendly and helpful staff good value for money
not very attractive location dark rooms
I found the staff to be wonderful...and outgoing! Even the maintenance man was adorable. Everyone there enjoyed their job, so...it was a real pleasure.
We missed cable in the in-betweens. But, the staff was great to talk to.
Location, pool, service, parking right in front.
Hard pillow, the smell of humidity in the room.
Good budget hotel 10 minutes walk from bus station, Town Centre and supermarket. Spacious rooms although quieter at the back.
We stayed here twice. The first time we asked for a quiet room and got a good quiet room at the back. Second time we didn't ask for a quiet room and had front room with traffic noise. Ask for a quiet room!
Good location close to the bus station. Surprisingly quiet.
We stayed in an 80s style unrefurbished room which smelled of cigarettes. The beds were too soft, the staff was so-so. Overall, much of place is falling apart, even the breakfast dishes (of a poor breakfast) were chipped.
Service, free breakfast, location.
Uncomfortable beds and pillows, too hard. No hot water for one day.
Great location, close to ADO station, big supermarket and a lot of shops and restaurants nearby. Good connection to the beach via public bus. Photos look much better, but it is OK at all.
Terrible room, dirty, stiff mattress, lack of towels (the few ones available all old with holes), breakfast couldn't be worse (they would count the number of bread slices one should eat and make you choose either juice or fruit - just unbelievable). No help when needed, no support, in a nutshell a place not to ever go back.
Restaurant staff did not understand English. The free breakfast was just coffee and bread. The Price charged was higher than the guaranteed price from booking Expensive restaurant for the quality of food
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