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Avenida Uxmal 26 Super Manzana 2A, 77500 Cancún, Mexico – Show map
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209 verified reviews
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Hotel Plaza Kokai Cancún's staff speaks: Spanish
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Outdoor Pool, Sun Deck
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu
WiFi is available in the hotel rooms and is free of charge.
WiFi is available in public areas and is free of charge.
No parking available.
Room Service, Vending Machine (drinks), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Laundry, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, Heating, Air Conditioning
12:00 PM - 3:00 PM
12:00 PM - 1:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 10 years stay free of charge when using existing beds.
One older child or adult is charged USD 10 per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
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Based on 209 reviews
Value for money
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location, price and facilities
The pool was dirty and closed. The towel were clean, but it wouldn't hurt to have them replaced as most of ours had holes in them. The air conditioner is very loud and impossible to keep on during the night. Also, if you have brreakfast included, it's continentail: bread, jam, butter, tea/coffee and juice or fruit. So don't count too much on it.
Hotel is located very close to ADO bus station. The rooms are nice and clean. On the top floor there is very nice terrace with good view and hammocks. The staff is nice. Wi-Fi works good.
They forget to arrange the bedroom in advance, for an instance, we booked a room for three but ended having 2 towels which was incomfortable, as soon as we called though they immediately gave us the remaining one.
It was within a 8 minutes walk from ADO bus station and 4 minutes walk from local buses stations, close to a supermarket and convenience stores open 24 hrs a day.
The breakfast included is terrible, only bread and coffee (nothing else). They give you the price in dollars but doesn't accept it, they changed to pesos in a high tax, it makes the prices much higher than it looks. The pools was always "on cleanning", no way to use it.
Cleanning Near from ADO
We booked a room for one night. First we got a room with cockroaches and air condition was extremely noisy. So we asked for another room. This had a strong smell and air condition was again noisy. Then we wanted to cancel, but they didn't give us our money back. So we got another room, again smelly and noisy air condition where we tried to sleep. We slept without air condition (noise!) and tried to open window, but it was too loud because of the street. At 7am they started hammering in the room above. Result: one of the worst overnight stays ever!
I wasn't allowed to take my breakfast to my room.
Hotel is clean and in good place close to bus station
Morning breakfast was not good. I do not know Spanish and hence I have not given opinion in above col. which has spanish language.
I like front desk staff-2 person who knows English as they were very helpful.
Somewhat noisy-close to street traffic. The rooms appears to be not sound proof, you can hear neighboring rooms talking. Air-conditioning is noisy during startup.
Near bus station and commercial area. Very walkable to stores, fast food places, restaurants and markets. Rooms are generally clean, although some construction residual materials (caulking, etc) had not bee cleaned off.
Jadan doručak. Kava i tri šnitice dinje.
Should have stayed longer
The handy position to the bus therminal, other transportation, medical services!
no complaints. if you have an issue with a slightly damp smell, don't stay anywhere in mexico. its humid there. we had no issues with it.
walking distance to bus station in central cancun, as well as a good strip of restaurants nice hotel with great downstairs bar clean rooms with nice decor
It was to hot and the a/c was too nosy to leave it on all night. There was also a bad smell from the bathroom and the breakfast was a bit scarce. Almost counting the pieces of bread.
it was our last night after travelling around yucatan so we made it a base cancun-airport. Location is right between puerto juarez and cancun downtown, very friendly staff, live music
I ordered a view room to the city , I got the worst view, too far walking to the ADO bus station, the guy at the front not nice, bad mood . I recommend moloch hostel , it's next to ADO bus station
Good value option if you are looking for something for 1 or 2 nights. The rooms are spacious but a little dark. Location is close to downtown and the hotel zone only a bus ride away.
The breakfast is horrible. The hotel just offers the bread and coffee, doesn't have any egg or ham.
The location is good and room is comfortable.
Found a live cockroach in the room. Breakfast could be improved.
The restaurant with a spanish and mexican menu was good. We stayed only one night in cancun to travel to airport the next morning.
I received a phone call from a stranger at 1am, pretending to be the police at the reception desk and trying to find out very personal information. I refused to answer and complained to the staff. They denied knowing anything.
It was ok for an overnight stay. Good value for money.
HABITACION, UBICACION, LIMMPIEZA,ETC,OK
not very attractive location dark rooms
friendly and helpful staff good value for money
We missed cable in the in-betweens. But, the staff was great to talk to.
I found the staff to be wonderful...and outgoing! Even the maintenance man was adorable. Everyone there enjoyed their job, so...it was a real pleasure.
Hard pillow, the smell of humidity in the room.
Location, pool, service, parking right in front.
We stayed here twice. The first time we asked for a quiet room and got a good quiet room at the back. Second time we didn't ask for a quiet room and had front room with traffic noise. Ask for a quiet room!
Good budget hotel 10 minutes walk from bus station, Town Centre and supermarket. Spacious rooms although quieter at the back.
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