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Hotel Plaza Kokai Cancún
Avenida Uxmal 26 Super Manzana 2A, 77500 Cancún – Show map
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199 properties in Cancún
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153 verified reviews
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Hotel Plaza Kokai Cancún's staff speak: Spanish
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Outdoor Pool, Sun Deck
Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu
Free! WiFi is available in the hotel rooms and is free of charge.
Free! WiFi is available in public areas and is free of charge.
No parking available.
Room Service, Vending Machine (drinks), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Laundry, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, Heating, Air Conditioning
12:00 PM - 3:00 PM
12:00 PM - 1:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! Up to two children under 10 years stay free of charge when using existing beds.
One older child or adult is charged USD 10 per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hotel Plaza Kokai Cancún accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Based on 153 reviews
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The location is good and room is comfortable.
The breakfast is horrible. The hotel just offers the bread and coffee, doesn't have any egg or ham.
The restaurant with a spanish and mexican menu was good. We stayed only one night in cancun to travel to airport the next morning.
Found a live cockroach in the room. Breakfast could be improved.
It was ok for an overnight stay. Good value for money.
I received a phone call from a stranger at 1am, pretending to be the police at the reception desk and trying to find out very personal information. I refused to answer and complained to the staff. They denied knowing anything.
HABITACION, UBICACION, LIMMPIEZA,ETC,OK
friendly and helpful staff good value for money
not very attractive location dark rooms
I found the staff to be wonderful...and outgoing! Even the maintenance man was adorable. Everyone there enjoyed their job, so...it was a real pleasure.
We missed cable in the in-betweens. But, the staff was great to talk to.
Location, pool, service, parking right in front.
Hard pillow, the smell of humidity in the room.
Good budget hotel 10 minutes walk from bus station, Town Centre and supermarket. Spacious rooms although quieter at the back.
We stayed here twice. The first time we asked for a quiet room and got a good quiet room at the back. Second time we didn't ask for a quiet room and had front room with traffic noise. Ask for a quiet room!
Good location close to the bus station. Surprisingly quiet.
We stayed in an 80s style unrefurbished room which smelled of cigarettes. The beds were too soft, the staff was so-so. Overall, much of place is falling apart, even the breakfast dishes (of a poor breakfast) were chipped.
Service, free breakfast, location.
Uncomfortable beds and pillows, too hard. No hot water for one day.
Great location, close to ADO station, big supermarket and a lot of shops and restaurants nearby. Good connection to the beach via public bus. Photos look much better, but it is OK at all.
Terrible room, dirty, stiff mattress, lack of towels (the few ones available all old with holes), breakfast couldn't be worse (they would count the number of bread slices one should eat and make you choose either juice or fruit - just unbelievable). No help when needed, no support, in a nutshell a place not to ever go back.
Restaurant staff did not understand English. The free breakfast was just coffee and bread. The Price charged was higher than the guaranteed price from booking Expensive restaurant for the quality of food
Not really helpfull, dont speak english ...the person in the reception should have a minimum of knowledge....
Breakfast was very "basic" - tea or coffee and bread with jam.. No exhaust fan in the bathroom, it was humid enough.
friendly staff, cleanliness, a lot of shops and cafes in the near, also bus station and park
every day our keys became demagnetized
the location is great downtown Cancun,walk to everything no problem,5 min to main bus terminal,will take you to airport,all other buses are also 5 min walk,safe area,
the Wi-Fi did not work all of the time while we were there.
Close to ADO bus station. Clean and comfortable room.
Cancun itself. Nothing to see. Not worth spending there one night.
The location of the Hotel. Very calm place.
The condition of the facilities.
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