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Newest reviews for Hotel Plaza Kokai Cancún

  • Xuan
      United States of America
    August 9, 2014

    The location is good and room is comfortable.

    The breakfast is horrible. The hotel just offers the bread and coffee, doesn't have any egg or ham.


  • Anonymous
    August 5, 2014

    The restaurant with a spanish and mexican menu was good. We stayed only one night in cancun to travel to airport the next morning.

    Found a live cockroach in the room. Breakfast could be improved.


  • Ana
      United Kingdom
    August 3, 2014

    It was ok for an overnight stay. Good value for money.

    I received a phone call from a stranger at 1am, pretending to be the police at the reception desk and trying to find out very personal information. I refused to answer and complained to the staff. They denied knowing anything.


  • Capullo
    August 2, 2014



  • Patricia
    July 21, 2014



  • Florence
    May 11, 2014

    friendly and helpful staff good value for money

    not very attractive location dark rooms


  • Mary
      United States of America
    April 24, 2014

    I found the staff to be wonderful...and outgoing! Even the maintenance man was adorable. Everyone there enjoyed their job, was a real pleasure.

    We missed cable in the in-betweens. But, the staff was great to talk to.


  • Diane
    April 6, 2014

    Location, pool, service, parking right in front.

    Hard pillow, the smell of humidity in the room.


  • Kathryn
    April 6, 2014

    Good budget hotel 10 minutes walk from bus station, Town Centre and supermarket. Spacious rooms although quieter at the back.

    We stayed here twice. The first time we asked for a quiet room and got a good quiet room at the back. Second time we didn't ask for a quiet room and had front room with traffic noise. Ask for a quiet room!


  • Anonymous
    March 31, 2014

    Good location close to the bus station. Surprisingly quiet.

    We stayed in an 80s style unrefurbished room which smelled of cigarettes. The beds were too soft, the staff was so-so. Overall, much of place is falling apart, even the breakfast dishes (of a poor breakfast) were chipped.


  • Dina
      United States of America
    March 27, 2014

    Service, free breakfast, location.

    Uncomfortable beds and pillows, too hard. No hot water for one day.


  • Irena
      Czech Republic
    March 7, 2014

    Great location, close to ADO station, big supermarket and a lot of shops and restaurants nearby. Good connection to the beach via public bus. Photos look much better, but it is OK at all.


  • Jaell
    February 22, 2014


    Terrible room, dirty, stiff mattress, lack of towels (the few ones available all old with holes), breakfast couldn't be worse (they would count the number of bread slices one should eat and make you choose either juice or fruit - just unbelievable). No help when needed, no support, in a nutshell a place not to ever go back.


  • William
    February 19, 2014

    Friendly staff

    Restaurant staff did not understand English. The free breakfast was just coffee and bread. The Price charged was higher than the guaranteed price from booking Expensive restaurant for the quality of food


  • Anita
    February 8, 2014

    Not really helpfull, dont speak english ...the person in the reception should have a minimum of knowledge....


  • Anonymous
      United States of America
    January 27, 2014

    Breakfast was very "basic" - tea or coffee and bread with jam.. No exhaust fan in the bathroom, it was humid enough.


  • Oksana
    November 2, 2013

    friendly staff, cleanliness, a lot of shops and cafes in the near, also bus station and park

    every day our keys became demagnetized


  • Marc
    September 13, 2013

    the location is great downtown Cancun,walk to everything no problem,5 min to main bus terminal,will take you to airport,all other buses are also 5 min walk,safe area,

    the Wi-Fi did not work all of the time while we were there.


  • Anonymous
    September 7, 2013

    Close to ADO bus station. Clean and comfortable room.

    Cancun itself. Nothing to see. Not worth spending there one night.


  • Daniel
    July 8, 2013

    The location of the Hotel. Very calm place.

    The condition of the facilities.


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