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Hotel Plaza Playa
Calle 20 entre 25 y 30, 77710 Playa del Carmen – Show map
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450 properties in Playa del Carmen
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248 verified reviews
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Hotel Plaza Playa's staff speak: Spanish
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Free! WiFi is available in public areas and is free of charge.
Free! Free public parking is available on site (reservation is not needed).
24-Hour Front Desk
Safe, Shops (on site), Non-smoking Rooms, Family Rooms, Elevator, Air Conditioning, Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 12 years are charged USD 4 per night when using existing beds.
Extra beds are not available.
Cribs are not available.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hotel Plaza Playa accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Based on 248 reviews
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The wifi in the room- poor signal
VERY CLEAN ROOMS
cleanliness, friendly and knowledgable staff,big room,safe location,the beach as well as city centre in walking distance,THANKS A LOT FOR REALLY NICE STAY :D
small variety of food at breakfast,
The staff was welcoming, accomodating and helpful. When I didn't want to leave the room, the cleaning lady stopped by to ask if needed anything, which was awesome! The room was clean, comfortable, affordable, and not a far walk from Ado bus station and 5th street! If the price remains the same, I will return!
For what we got, it was a great price. The staff was excellent.
The safe's in both rooms were not working. It was big inconvenience to always go down stairs to get help to open the safe with the key.
Great place to stay. 4 blocks from the beach, easy walking distance but not in Main Street. Small family business so every body is very helpful, warm and greets you each time you pass. Hotel exceptionally clean and always smells fresh. Rooms good size, bathroom very clean and mostly plenty of hot water. Bed soft and comfortable. Wifi in room great except when it went out for a day. Still available in lobby. Breakfast simple but plentiful, eggs, pastries, fresh fruit salad, breads, Mexican dish, juice and coffee, we loved our stay here that we cancelled the next part of our journey and spent another week here doing day trips. Fantastic local food shops near by.
Nothing . Perhaps an umbrella in the room may be helpful when it rains.
Very nice staff, Thelma went out of her way to provide a microwave and coffee maker, the ac was a little weak in our unit so they lent us fans to cool our room, I highly recommend this hotel as the staff is top notch!!!
Weak ac unit
cleanliness and price
breakfast just ok
Great location, attentive staff, good location, great value for the money
the hotel is so great! the staff is unbelievable and they will do everything that you will enjoy your stay! the rooms is very big, clean' it feels really cozy. the breakfast is really good eggs, coffee, fruits, cakes etc.. we are thankful to the staff it was really good time we love this place and we recommend you to book now! thank for all boris and shiran
-The first room we were offered had twin beds although we asked for a double bed during our booking. When we mentioned this, we were moved to a big comfy suite!! We were happy with everything from that moment since we've made a good start. beds were comfortable, room was cleaned everyday, air conditioning worked fine, we had very good Wifi reception from the room. There are nice local restaurants near by (El Fogon was our favourite) and a big super market close by. It is about 15-20 mins walk to Mamita's beach, which is still doable.
-Breakfast could be improved.
The hotel was very fresh looking with lovely decor! It was very clean & secure! Excellent amenities. There was a lift which was great to help take the luggage to higher floors - many hotels in this price range you have to carry your own luggage up flights of stairs - very bad for your back! The staff welcoming & obliging & they spoke very good English. The shower was so nice with the pressure & temperature - such a wonderful change from many of the hotels I have stayed at in this area . The wifi worked well as did the air conditioner. There were signs for guests to consider others when in the corridor room area - asking to be quiet & this was adhered to - which was great as I had had several disturbed nights in other hotels with guests partying, loud music & singing loudly until 4am with none of the staff intervening & asking them to consider others. I had the best nights sleep here it was so lovely. The breakfast which was included was excellent - many choices & very fresh & tasty. The location was also great close to many facilities. I would stay at this hotel again in a flash and recommend it highly to others
Location, price, breakfast
Old facilities, not very close to beach
Excellent location, clean rooms, nice breakfast and nice stuff.
We could not use the safe deposit box, but at the end, we really did not needed it.
everything was nice, we liked this hotel
put "do not disturb list on the door" or lock the door because housekeepers can come in withought knocking any time.
Clean, good food, good attention, it was a good experience
The staff was responsive and knowledgeable. A couple of them spoke English. Included breakfasts were a nice touch.
Location of the hotel, competence and attention of manager and staff, excellent breakfast, very comfortable room. We spent a great time there. Many thanks.
Everything was perfect.
Good location, close to all the best restaurants! Staff is really helpful and nice. Rooms are clean and not too small.
The breakfast could be better. I hated the bread (or I wouldn't even call it bread...)..
Very helpful staff, good breakfast
constant problems with wifi, no internet in the rooms
10 mins walk to the beach (on Calle 28 N), big supermarket is just 1 block away. There was small fridge and very stable WiFi in the room. Breakfast was good, rooms are clean and comfortable, staff was extremely friendly and helpful.
After cleaning the room it looked like pillowcases were not changed, although we accidentally put a couple of stains on them.
Great room,comfortable,great staff,very good breakfast . Close to 5 th ave. & beach,but away from the noise. Would stay here again & would recommend this hotel.
very friendly staff, excellent location, very clean
The personal was so friendly, the location was good- close to everything, but away from the noise (close to ADO, 5th avenue), I liked the breakfast
room didn't have a view :)
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