Staff was not really helpful in a lot of areas. I had asked for boogie board rentals, and they said they didn't have them, but right next to the common wall, there was a bike/board/snorkeling rental business. Strange that they wouldn't want to help out their neighbors or their guests. I just happened to walk a few steps and saw them. Then we had our "free" breakfast, toast and jam, coffee and juice. The server brought out the coffee and asked if we wanted it warmer??? Unbelievable!!! It was cold as can be, of course we want HOT COFFEE, who wouldn't want hot coffee. The toast old, and the juice tasted of TANG, powdered stuff you had as a kid. The sheets were stained with old rust spots, and some pink stuff, not sure what it was, as well as the old towels. The only good thing was the location, and the maid who helped us out more than the staff. The toilet was leaking, we had no running water or hot for that matter when we checked in and stayed that way for one day until I asked about it. They had forgotten to turn on the hot water pump. Then we had asked for and paid for OCEAN FRONT, but the girl went around and around, that they were having a huge party there and didn't know if it was taken, she said she would get back to us, and we did pay for that, but nothing was done. We were pretty much the only ones left there for the last two days of our trip, so what huge party was there? Why wouldn't she want to accommodate us. If we could, we would've rather stayed at other places, where the staff is much more knowledgeable and want to make their guests feel wanted. Stay at your own risk if you do decide to stay here.