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Resort highlights

Free parking

Activities:

Golf Course (within 2 miles) Ping-Pong Water Sports Facilities (on site)
Show map Presidente InterContinental Cancun Resort

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Newest reviews for Presidente InterContinental Cancun Resort

  • Paul
      United Kingdom
    July 22, 2014

    The beach is top dollar, white sands (clean) palm trees close by. Dinning area on the beach serving great food, amazing design. Lots of smiley faces from staff. A very well maintained pool area...Immaculate

    Nothing

    9.2

  • Anonymous
      United States of America
    July 16, 2014

    A surprise every day after the cleaning staff cleaned the room...I guess this was good? Sort of inconsistent, but we got a good laugh out of it. Breakfast included (at least for us that is)! Bus stop right outside the hotel though!

    You have to pay for wi-fi, the TV does not support HD channels. Other than that, you get what you pay for.

    6.7

  • Paul
      United States of America
    July 15, 2014

    the staff was excellent - the concierge, front desk, pool/beach staff were always smiling, extremely helpful and friendly. Capt Paul - sailboat excursion very nice -the staff at beach for rentals were not nice when we changed from para-sailing to sailboat, got agitated. not nice

    9.2

  • Bill
      United States of America
    June 30, 2014

    The beach

    We got food poisoned by their restaurant and told them about it and never heard a word back. We would not recommend the Presidente.

    5

  • Judith
      Canada
    June 22, 2014

    It was a perfect place - never left once I arrived - not even out the front door - absolutely no need to so so. The staff was fantastic!

    There was a terrible aroma in the corridor outside the room door- enough to make you ill. The lighting at the bathroom sink needs to be updated - can't see much of anything.

    10

  • Andrea
      South Africa
    June 10, 2014

    Great hotel, staff very friendly and happy to assist with and resolve any queries. Beautiful beach front, waiter service excellent. Hotel has excellent facilities and is super clean.

    9.6

  • Anonymous
      Turkey
    May 30, 2014

    The beach and the location of the hotel is perfect. The rooms are nice and Clean. The breakfast was rich enough. Easy location for transportation.

    The outlook of the hotel is old.

    8.3

  • Anonymous
      United Kingdom
    May 27, 2014

    One of the best hotels I've stayed in. The service is second to none. Nothing is a hassle for staff. All friendly and polite. Rooms were clean and spacious. Restaurants were of high standards and quality. Chef ruben is just fantastic. Humberto at concierge is the most helpful concierge service we've ever had. I can't fault this place one bit. It made our honeymoon more special!!

    10

  • Paul
      United States of America
    May 18, 2014

    Shower.

    You csn hear, crystal clear, the cars on the stret.

    9.6

  • Beatriz
      United Kingdom
    May 11, 2014

    Courteous and obliging staff; excellent breakfast buffet and food in the deck bar on the marvellous beach; a great swimming pool; incredibly clean everywhere throughout the hotel; and a very pleasant atmosphere. I would definitely recommend it.

    The beds could have been more comfortable.

    8.8

  • Anonymous
      United States of America
    April 4, 2014

    Beautiful beach, excellent location. Close enough to walk, yet far enough from the party zone to be quiet. My ocean view room was nicely updated, but it would be even better if there were more rooms with balconies. The perfect place to relax and lie on the beach for a few days!

    9.6

  • Anonymous
      Netherlands
    March 8, 2014

    Great beach, good service and the food from the restaurants was very good

    They often have problems with giving you the room you booked, we booked a lagune view with a king size bed, but first recieved a very small room with a view of the parking lot. After complaining they gave us a new room after the first night. It seems to be the problem quite often with Presidente, but in my experience: just keep complaining and you will recieve what you have paid for.

    7.5

  • Julie
      Australia
    February 19, 2014

    The staff were exceptional and the service was fantastic.

    No outdoor furniture on the terrace of our room.

    9.6

  • Beata
      Germany
    January 19, 2014

    One of the best beach in that area and very good breakfast

    Don't rent a car from the hotel (Thrifty) or check the gas first before signature. We rent a car and the tank wasn't full.

    7.1

  • Paul
      United Kingdom
    January 14, 2014

    Not an awful lot to be honest and I am until now a loyal Intercontinental Priority club gold member. My suggestion is stay somewhere else - there is a lot of choice around here and if my experience and observations are anything to go by you will do yourself a big favour staying elsewhere.

    On arrival the hotel was either fully or overbooked so they tried to jerk me around and not give me the room category I had booked. Having gone to one room that was a "garden view" room that effectively overlooked the highway, I was moved to another room with a view of the car park and the highway (no garden anywhere in sight!) but at least it had a king size bed which is what I booked. We went for dinner on the first evening which was a total and utter disaster. We wanted to order a drink at the bar and asked to see the drinks menu - the barman explained that there wasn't one as the recent change in sales tax meant it hadn't yet been reprinted - not good enough in a 5 star hotel. When we sat down for dinner it took 50 minutes to get a bottle of wine (the first two bottles not having been in stock), when our main courses turned up they were cold and had to be sent back, and then our appetizers turned up after our main courses had arrived. The waiter had no idea he was so out of sync and then seemed genuinely shocked when we said I didn't want them! The staff were totally disorganised and even started fighting with each other at our table about all the mistakes and slowness of the service - it was almost comical except I was paying $115 for the experience!! I have been a hotel manager in the past (for Hyatt) and if my guests had experienced what I had experienced that evening I would not have charged them but I was charged in full except for the bottle of water and ice cream we ordered as dessert - not good enough in a hotel like Intercontinental where you expect things to be right. Other guests experienced similar levels of pain - it was a disaster and there was no management presence at all which was unacceptable when problems were to be expected due to the poor weather conditions forcing the closure of the outside restaurant. A hotel of this calibre should have a fall-back plan in such eventualities.

    6.3

  • Bogdan
      Germany
    December 22, 2013

    The Beach was great. Nice Breakfast.

    This was a nice hotel in the 90s. Now it need some refurbishment. For a one night stay it was allright, but i couldn't imagine staying here for a whole holiday.

    5.4

  • Olha
      Ukraine
    December 9, 2013

    comfy roo and nice breakfasts

    we arrived around 2 pm and check-in is no earlier than 3 pm which I think I too late and you lose half of the day because of that... and there was now way to get a room at least a bit earlier at least to have a shower... when we eventually got the room (we booked a garden view with a king-size bed) we were shocked as we got a totally different room from the one on the website. we got a room which had a balcony with a view of a huge wall, no garden or anything close to that, not a king-size but a regular double bed and dirty bathroom (at the very beginning we were waiting for the room to be cleaned). after we complained the room was changed to something closer to garden view, but there still a wall and very noisy because of the road. after long conversation at 9 pm we got a proper room, but were said to pay for the upgrade, we refused to pay and wanted to leave the hotel, but they agreed not to charge... the reception personnel also had no clue about information for buses or nice restaurants to go. the only option they gave was to take a taxi which is obviously overpriced for tourists, or they said we can check bus schedule and routes online in the business center, but the internet is for extra charge... it was strange for me that a five star hotel charges for the Internet, which is by the way very slow.... on the beach you cannot totally relax as every 5 min a waiter comes to offer something to eat or drink, and in the restaurant there are many waiters and during the evening they change all the time and there was always confusion for what we ordered, plus we waited for the bill for too long... to be short, i would never recommend this hotel! overpriced and totally not worth it!!!!

    4.2

  • Søren
      Denmark
    November 18, 2013

    Nice rooms

    I got a very bad diarrhea after having dinner in the restaurant.

    7.5

  • Thomas
      Netherlands
    November 5, 2013

    Nice beach + pool

    8.3

  • Andre
      Switzerland
    November 5, 2013

    Room was very comfortabel! Location is very central!

    Our room was "vista al jardin", But in reality was behind of the balcoon a Wall!

    8.3

  • Monika
      Switzerland
    October 11, 2013

    The Beach was the best you can have on this side.

    Too many steps in the main Restaurant and to the Beach.

    8.8

  • Andrey
      Russia
    October 8, 2013

    Good location, clean beach.

    Slightly strange planning - the toilet can be observed from the room without difficulties. 20 usd for 24 hours of internet.

    7.5

  • Clara
      United Kingdom
    October 8, 2013

    The location is pretty good which is an advantage; the beach is also OK and ideal for those who want to relax

    The rooms do not have a black-out, so if a person does not like light early in the morning this place is not good; The rooms facing the main road are noisy. Anyone staying for 1 night might not suffer much but I would not stay there for a whole week

    6.5

  • Alice
      Italy
    August 26, 2013

    The hotel is equipped with all the amenities that make the journey a real pleasure to Cancun: direct access to the beach, swimming pool with jacuzzi, a restaurant and snack service at umbrella .. and much more! The room was huge and really nice, comfortable and well furnished. Wonderful!!

    nothing was bad

    10

  • Anonymous
      United States of America
    July 19, 2013

    Very upscale and beautiful. Staff very helpful and friendly.

    Food/drinks overly expensive. Food not that great. Staff a little pushy for tips. Location inconvenient.

    6.7

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