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Newest reviews for Pueblito Luxury Condo Hotel

  • Anonymous
      United States of America
    July 21, 2014

    We locked our keys in the trunk of our rental car as we were leaving for the airport. After 1 hour of no help from the front desk guy, we broke a window with a rock. He wouldn't call the police, a manager, or a mechanic. It was the strangest thing. Also, we get eaten alive by mosquitos in the lobby while we were begging him to call someone.


  • Nina
    July 18, 2014

    Nice location Good air condition Spacious rooms

    Not very good maintenance Very dirty private pool, a shame. Wifi didn´t work No dishwasher!?? Our apartment lacked tables on both terraces


  • Francisco
      United States of America
    July 8, 2014

    Location was ideal you are literally within a few yards of the beach. The place we stayed was very comfortable, quiet, and clean. The staff was great they assisted with any questions we had I would highly recommend it.


  • Alexis
    July 3, 2014

    Multiple pools, great location, spacious accommodations, comfortable settings, high quality service and staff.

    Slow wireless internet.


  • Anelia
      United States of America
    June 13, 2014

    The 4th floor infinity pool was probably the only point of redemption.

    Is started with a broken shower. Given they did come and fix it, but in my opinion it shouldn't have been broken in the first place. The advertised wifi was sketchy and more of an irritation to use than not. Finally when we wanted to relax and have some bubbly at the pool, which by the way had a swim-up bar area, we were told off for using glasses at the pool area. Plastic cups were suggested. Why do you have a bar at the pool if people aren't allowed to use glasses?!?


  • Arlette
    June 6, 2014

    The location was great (walking distance to 5th avenue, the main avenue if you´re looking for pubs or restaurants), right next to the beach and since the apartments were very well equiped specially kitchenwise, we saved some money on breakfast. The pool was also pretty amazing.

    The shower was a little damaged and the water kept spilling all over the floor, eventhough they tried to fixed it, it still didn´t work properly, so that made it a bit dangerous to walk around (my niece slipped because of that). We had to put our towels on the floor to prevent water from spilling all over the place. Also, the shampoo is no good and there is no conditioner available so I would strongly recommend to bring your own. Other than those minor details, the place was really great and the staff very kind.


  • Alia
      United Arab Emirates
    May 26, 2014

    Separate pools for families and adults only. Very short walk from av 5. Excellent restauarants and cafes on the same street (38). Nice garden balcony. Spacious apartment and nice shower.

    Pools not so clean but totally swimmable.


  • Richard
      United States of America
    May 21, 2014

    The a/c leaking in from over the bathroom sinks from the ceiling tiles.


  • Vasanth
      United States of America
    May 15, 2014

    We loved the rooftop pool. Staff was very cordial, friendly and helpful. We plan to come back.

    There was no hot water on the second day of our stay. Tour to Chichinitza was arranged by your staff. The van had airconditioning problems and we had to sit thru in the hot van during our trip. We were told that the tour company will refund some money we paid and we have not heard anything so far.


  • Abdul
      United States of America
    May 13, 2014

    A very clean and spacious Condo

    I wish I have a view of the beach.


  • Jenifer
    May 10, 2014

    Pool access and good privacy. Quality service great location

    Penthouse need to be painted in some bathrooms. No completmetry coffee 7us for a bag. I opened it by accident thought it was free


  • Volodymyr
    December 26, 2013

    The appartment was very good.

    Coffee and water for coffee don't included into the hotel price so you need to pay more.


  • Timothy
    November 21, 2013

    Great location.

    Definitely not luxury. Kitchen extremely poorly equipped. No umbrellas for guests. Extremely slippery stairs inside units that have rooftop pool.


  • Anonymous
    November 7, 2013

    We loved our stay at Pueblito condos. The rooms were spacious and modern and the condo was well equipped. We really enjoyed the rooftop pool and the location was great.


  • Anonymous
      United States of America
    October 21, 2013

    The staff was very friendly and attentive. Good location for beach and activities in Playa del Carmen.

    Disappointed building was under renovation during our stay. Main pool was drained, sounds of saws and hammering 8-10 hours a day. Would not have chosen this hotel if I knew it was being renovated during my stay.


  • Andreas
    August 14, 2013

    Pool on the roof

    It has been impossible to get an invoice within three days after leaving the hotel. Mr. José Saldaño, the accountant, promised it various times, but did not comply. Definitely a negative point for such an up-scale location!


  • Francisco
    July 26, 2013

    We arrived at night... it looked so welcoming. . The hotel looked small from the pictures I'd seen.. but it Was larger than I thought. The two bedroom suites were very roomy. It has a kitchen with all appliances and plates, cooking pans and silverware. . Just as if you were at home. It is almost in front of the beach. The fourth floor has a huge area with a a large pool and a few smaller ones. The view is amazing and comfortable. . Almost as if you were in your own private pool. We will go back again!!!! By the way, all the staff was also very friendly and the hotel is only a block away from 5th avenue where all the parties are happening.

    That I didn't stay there longer!!


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