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Carretera Federal Puerto Juarez Km 294+700, 77710 Playa del Carmen, Mexico – Show map
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126 verified reviews
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Pure Mareazul's staff speaks: Spanish, English
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Outdoor Pool (all year), Terrace
Tennis Court, Golf Course (within 2 miles), Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Private Beach Area, Beachfront, Bicycle Rental, Playground
Food & Drink
Restaurant, Bar, Snack Bar
WiFi is available in public areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Car Rental, Airport Shuttle (surcharge), Baggage Storage, Laundry, Daily Housekeeping
Convenience Store (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator
3:00 PM - 11:00 PM
12:00 PM - 12:30 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 6 years stay free of charge when using existing beds.
Any additional children from 7 to 11 year are charged USD 31 per person per night when using existing beds.
Any additional older children or adults are charged USD 45 per person per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 126 reviews
Value for money
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super private pool at the condo, not very deep so great for our kids that could walk around in the water. The condo is extremely large and perfectly equipped. Super large and complete kitchen The grounds are very nice, private and the central pool in the complex is the largest I have ever seen with islands, bridges etc.
No restaurants or food on site. Just some snacks by the pool. They should just leave some home delivery folders menus and flyers so we can order food and have it delivered. We have 3 kids below 4yo which is a serious adventure to go eat out all the time.
Excellent facilities and helping staff
very far from the down town area. Near by shops are at-least 15 min drive, so should have a car.
close to 5th avenue attractions and Tulum. Two bedroom two bath unit available.
Cold pool temp. Limited restaurant options. Small beach area.
condo unit beach pool clubhouse and food friendly and helpful staff location
unit smelled musty need a few new beach umbrellas we had washcloths and beach towels the first day and then had to ask for them
I like how secluded it felt, being away from the city center.
Facilities and the adjacent beach were beautiful, very peaceful and well maintained. Several reviews complained that it was difficult to reach reception or to hail a cab - not true in my experience. We were issued a mobile phone upon arrival to contact reception. Cabs can easily be called by walking to the guard shack just outside of the reception area and requesting that they call for you. There is a cab site just down the street, and I never waited more than 5 minutes for a cab to arrive. Going rate was $140 pesos (Oct. 2014). Wifi in the reception and snack bar areas worked just fine.
Can't think of anything - staff was friendly, helpful. Location is beautiful, well maintained. Getting the washing machine/dryer in the room to work was a bit tricky. Dryer didn't seem to work well in our unit.
I like the style, minimalist and the space of the apartment, the installations are modern and clean, beautiful place, the beach is convenient and the pool is wide and nice.
Lack of restaurants choice, inside of the compound, staff not friendly enough just limiting to the basic attentions, the intercom didn't work to open the door of the building, the pool had some barriers that I feel that are not safe cause you don't see them or when you get to the edges there's some steps hardy to see, the location of the compound is not visible, I had to do a lot of searching in the area to find the mareazul better know as gran coral, by the locals, it's imperative to add more signs in the different entries and improve the existing ones
The condo is spectacular, very luxurious and perfect for families. You can cook some meals and maids come in afterwards to wash the dishes.
You can only get Wi-Fi in the reception and restaurant, otherwise you are out of luck. There are no land lines in the rooms so unless you have roaming service you are completely out touch in the room.
The place is quiet and beautiful !
Not a good place if your looking for service ! It's a condo not a hotel so limited on services ! And need more wifi
Beautifully decorated condos. Beautiful pools, and great food.
Some of the young kids there (ages 11-14) were running wild. Parents were either in condos or at the beach, paying no attention. Kids were running around in packs, swearing and acting foolish both during the day and late at night. There are several things that would make this place a "10." Right now, it's a "7." First, supply soap, shampoo & conditioner. WiFi should be available in the units, not just at the pool or lobby, and more stations to view on the T.V., or at least have dvd players and dvd rentals available since it is a quiet place. Include menus of places that will deliver food in the information books. Run the fountains! They would be beautiful to see! Consider another restaurant that would serve in the evening. The first 2-3 suggestions are the most important to change this to a solid 4 star, and maybe a 4 1/2 star hotel. It's beautiful! Just needs some final touches.
I like the place is like being on a private beach, the departments are awesome, and the breakfast is good, the price that you pay is fair.
A little bit far from Playa del Carmen so if you dont bring a car this might be a problem from you, the day that we arrived at night was no light at the whole complex of buildings so it was a little bit scary.
gorgeous beach. peace and quite. close to Playa Del Carmen when you wanted a change of pace.
not really a hotel. checking in and out did not go smoothly
No wifi in the room
the location was great and the quietness of the condo was relaxing.aside from the minor incident that I had with front desk I would recommend this place a hundred percent.
The people in the front desk or on organize and rude. several times I asked for either taxi service for laundry service I had to catch the person at the next shift to actually do it.
Beautiful property and beach
Kitchen lacked some basic items.
The hotel and beach was wonderful .. Clean and comfortable .. It's the perfect place to relax ..
The pool was so pretty and big that u just wanted to swim in it but it wasn't heated... And the hot tub wasn't heated too
Very nice big, clean room, big pool area, close to the beach.
No internet connetion. Some of the breakfast restaurant waiters were very slowly and rude.
Comfort, rooms, pools.
No telephone in rooms, very poor breakfast
Clean, beautiful settings
The size and comfort of the room. The swimming pools and the beach were great.
The breakfast was terrible. For the price paid i would expect a better breakfast. No telephones in the rooms made difficult ro communicate with the staff. No internet connection in the rooms.
Clean, confortable, well maintained.Nicely decorated rooms,nice beach club, excellent breakfast meu
Nothing it was horrible
This place is a scam! I don't know where they got there other reviews which seem to be good, my guess is the owners of the apartments are doing them. It's not a (hotel)it's nothing like the pictures you are actually booking to stay at someone house while they are away. It is a residential development which is only 5% occupied. The only staff are cleaners,gardener and very rude receptionist. there we suss stains on the bed, We laid towels down. The air con sounded like a lawnmower but there is no one to call to get it fixed because there's no phone and no staff And the reception just say they will talk to someone and nothing happens. The restraint are all shut, it's deserted. There are 100s of good hotels and resorts in playa del Carmen I wouldn't recommend anyone staying here! we had a horrible experience and it was our honeymoon which was a little upsetting. Also be carful at the restaurant in town they put fake tax on the bills.
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