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Calle 20, 298 Entre Avenida Cinco y Diez, 77710 Playa del Carmen, Mexico – Show map
Excellent location – rated 9.1/10! (score from 298 reviews)
Rated by guests after their stay at Reina Roja Hotel.
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472 properties in Playa del Carmen
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298 verified reviews
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Reina Roja Hotel's staff speaks: Spanish, English
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Outdoor Pool (all year), Terrace, Sun Deck
Golf Course (within 2 miles), Indoor Pool (all year), Bicycle Rental
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Snack Bar
WiFi is available in public areas and is free of charge.
Free public parking is available on site (reservation is not needed).
Room Service, Car Rental, 24-Hour Front Desk, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities
Safe, Non-smoking Rooms, Air Conditioning
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children cannot be accommodated at the hotel.
One additional adult is charged USD 35 per person per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 298 reviews
Value for money
Show reviews from:
This distinctly stylish hotel is located just 55 yards from the sandy beach in the heart of Playa del Carmen with shopping, dining and nightlife available nearby.
Score from 271 reviews Very good
Close to the beach in Playa del Carmen, this boutique style adult-only hotel features spa services, a fun outdoor pool and access to the services at a nearby beach club.
Score from 346 reviews Very good
In downtown Playa del Carmen, 2 blocks from the famous Fifth Avenue entertainment area, this hotel provides modern guest rooms with free Wi-Fi and an outdoor pool.
Score from 167 reviews Excellent
In the heart of Playa del Carmen, only steps from exciting nightlife and area attractions, this boutique hotel features luxurious accommodations along with first-class amenities and services.
Score from 251 reviews Excellent
The staff is not super helpful and could not give good suggestions. The wifi is only available in the communal areas.
Very modern nice hotel. Clean and very well located next to the 5th avenue. Good food too.
The sheets seemed to be not clean enough.
The pool, the breakfast is delicious and wealthy.
My third floor room had an ongoing incredibly loud drainage sound from the pool above, 24/7. There were two days, of my three, where there was no hot water during my shower. The hotel advertises TV but most of the stations/ channels aren't viewable, as if they're being streamed from a terrible wireless connection. Ultimately, the service is terrible. I sat at the bar for 15 minutes before anyone said a word... there was nobody else there and the staff was more interested in chatting with each other and watching TV than making money.
Rooms and setting is funky.
The wi-fi not available in rooms so we were always in roof to get it.
Was worried with reviews but it was very nice... The music is constante but not to high just ok.
The room was dark even with all the lights and drapes opened. There was a plastic lined mattress cover that I felt I stuck to so didn't like that. The hotel has so much potential to be a fun place to party or hang out but it was boring. Maybe it depends on when you are there. We had heard of the big roof top party and there was none ever in fact the bar closed up there at 6 pm.
The hotel is in a very convenient location to everything. The room was really cool and the shower and bath products were amazing. The breakfast was great and delicious and part of the price. We used the rooftop one day and was very nice.and relaxing. Also loved the free wifi.
We did have small issue when we arrived because we were promised a balcony and did not have one and we had to go back and forth quite a bit to get that all straightened out.
Loved the decor and the vibe of the hotel. It was super fun and a young crowd. The location was perfect as it is right on the main strip and just a few blocks from 12th street wear all the clubs are. The rooftop was awesome!
The hotel is beautiful, the ground floor and terrace lounges are great, the room is quite special, the facilities in the room were great, the bathroom was top-notch, the staff were very friendly
Don't expect a big swimming pool, it is not deep!
The hotel is very well situated next to restaurants, fancy bars and shops, right in the center of Playa del Carmen. The beach is only at 5-minute walk. Rooms are super clean and comfortable. Staff is very friendly. You totally need to visit this hotel for the incredible design and roof-top bar!
Wifi didn't work in the room, apparently because of hotel reconstruction
Look of the hotel
If you pay such money you would expect from a 4 star hotel at least such service like extra glass of juice to your breakfast! Forget it! You have to pay for any extras. Breakfast is poor, be preapared that you will only get a main meal, 1 glass of juice, 1 portion of fruits, only coffee is unlimited. They ask you to wear handbracelets and ask you to sign off every breakfast. I hated the advert on the hotel's wall saying "Sleep with me". I had an impression that something strange was going on there. One day we saw a number of young girls waiting in the lounge,dressed like...you dont't want to know who! I thing this hotel is overrated and overadvertized. It was noisy from the corridor. Wifi doesn't work in rooms. It also not too good if you stay connected downstairs. Staff didn't speak English well enought. Red lights everywhere...yes it was a bad choice. I would rather recommend to spend money on some nice, cosy hotel on the beach rather than this "red lattern" place!
Location, nice roof patio if you like 30 cm deep swimmingpools ;-)
not well in chape, the wifi is so pour that is better to use your own.
The wifi connection was slow and the bar was restricted hours
The atmosphere of the place was very unique. I love the location and the experience overall
-poor wifi -lack of variety at breakfast (high cholesterol) -they have setup for rooftop activity in the nights, but we had to go out instead -expensive for what you get in return
-location -adult theme -rooftop
Hard bed, no wifi in the room, pool could be cleaner
Cool hotel, great location! Great design.
Location of the hotel The original look of the hotel The swimming pool The bedrooms Everything was just amazing
beds are not comfortable, staff although reasonably friendly is not professional both in attitude and efficiency, feels like there is no hotel manager leading
interesting architecture and decor, center of town location right off 5th ave, very reasonable price for what you get, nice breakfast, not noisy
WiFi was not available in the room, and only erratically available in the lobby
liked the Ambiance and location
It's a bit pricy
Convenient location, spacious rooms, great breakfast
Internet is weak
Location, staff, avant-garde decor
Staff at check in was not very hospitable but rest of staff were friendly and helpful.
Room, location and comfortable bed
I was allowed an early check in but when I got back with the money I was told it was not available. The manager DID NOT LOOK AT ME, limiting herself to dictate to the reception attendant what he should say to me. It was an unforgivable demonstration of utmost arrogance. Besides, when I was finally allowed to get my room it was not even cleaned! Then, when we gave back our beach towels the guy at the entrance started to look for dirt spots on the towels ("it must be oil", "I think it's dirt", "I'm.not convinced it's not oil") - just to tell us later that we should not worry at all. So, why in Hell did he bother us in first place? The hotel gave us a bottle of champagne as a token of courtesy after the check in incident, but we gave it back during check out - if they thought we were so cheap they could buy our forgiveness after arrogant, outrageous treatment, they were just plain wrong. There are dozens of better value options around and Mexican hospitality is not to be found at this pretentious, off its prime and snobbish place. Stay elsewhere.
Cleaning and reception staff corteous and efficient
Red light in the room Rooftop pool & terrace Parking avible
Music in the halls was loud at times, though it was turned down per request. No direct access to the beach was a small downer. Air conditioner was not working properly (and they couldnt fix it) in one of our two rooms.
Front desk service was always very good. Breakfast was not bad at all. Give you towels for the beach, which is nice. Good location.
The walls between the rooms seemed a little thin as we were woken early a couple of times by next door's vibrating mobile. The pool on the rooftop is only knee-deep.
A great location close to Quinta Avenue and Mamita's Beach. The hotel was very quiet while we were there (over Xmas week) so not quite the party hotel it tries to advertise itself as. I liked the quirky décor and the room was very comfortable. I also enjoyed the food and relaxing on the peaceful rooftop. It was good that they provided towels for the beach.
They make you wear wristbands the entire duration of your stay (for security); poor WiFi
Unique hotel (in a good way), comfortable, great location, breakfast included, nice towels
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