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Kilometro 6.5 Carretera Tulum Boca Paila, 77780 Tulum – Show map
Excellent location – rated 9.4/10! (score from 103 reviews)
Rated by guests after their stay at Retiro Maya Tulum.
|Cottage with Garden View||
|Double Room with Garden View||
|Double Room with Ocean View|
|Quadruple Cabana with Ocean View|
|Quadruple Cabana with Garden View|
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153 properties in Tulum
Including hotels, apartments, villas and more.
103 verified reviews
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Retiro Maya Tulum's staff speaks: French, Spanish, English
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Spa, Massage, Library
Food & Drink
Restaurant, Bar, Snack Bar, Special Diet Meals (upon request)
Free! WiFi is available in all areas and is free of charge.
Free! Free public parking is available on site (reservation is not needed).
Room Service, Shuttle Service (surcharge), Dry Cleaning, Honeymoon Suite
Safe, Non-smoking Rooms, Family Rooms
French, Spanish, English
3:00 PM - 11:00 PM
12:00 PM - 12:30 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Extra beds are not available.
Free! Up to two children under 12 years stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
Hover over the credit cards for more info.
Based on 103 reviews
Value for money
Show reviews from:
On the beautiful beaches of Tulum and surrounded by lush vegetation, this charming hotel features a private beach area with spectacular views of the Caribbean Sea.
Score from 531 reviews Excellent
On a secluded beach on the Riviera Maya, this boutique hotel offers bright rooms with balconies overlooking the sea or tropical gardens.
Score from 143 reviews Very good
Papaya Playa Project is a boutique hotel complex of beachfront cabins and cottages, on Mayan Riviera in Tulum.
Score from 158 reviews Good
Offering views of the Caribbean Sea and Tulum National Park, Zulum is on a private part of Tulum Beach. It features attractive rooms in beachside cabins, an outdoor swimming pool and restaurant.
Score from 34 reviews Review score
Great location and very relaxing.
The beds were not that comfortable and the electricity is limited in the nights.
Location to beach (SO close) hotel bar was very awesome
Mosquitos Uncomfortable nets hitting you at night Electricity in and out Fan not strong enough Long walk to the cabana from the street
Closeness to the sea, quietness, calmness, being able to see the stars...
Decor, free lounge chairs, beautiful beachfront cocktail bar, attention to detail at breakfast.
Had a hardtime sleeping with no ac. Beach bar should open 7days a week.
Three hours lost with the credit card pos broken. They required only cash! At the same price you can find other better stays. Bad bed.
It is truly a rustic paradise.The location is amazing! The beach is stellar, and we got great bar service from Pablo. The staff very helpful. The food at the Tacos restaurant is terrific. Lilliana and Tamara were very helpful. We arrived very early and they let us stash our luggage in the main office while we went to the beach. When the room was ready our luggage was waiting for us. Tamara set us up on a great tour of the bio reserve - it was amazing.
Our mattresses were old and uncomfortable. You could feel the springs. We ended up putting the lounge chair pads on the beds to make them work. They need to invest in high quality mattresses for the whole property asap. The good news is that when we complained the next day they switched them out immediately which made a huge difference. Good customer service. One other issue: The breakfast is limited and the one egg for $9 is too high. I went next door for a better breakfast for much less money.
The hotel was located right on the beach and there were huts always available to stay out of the sun. Right next door to the hotel was a place to rent bikes which made getting into town a lot easier.
When we arrived, we were informed that it was not possibly to pay by credit card despite our confirmation email saying we could. We were informed we should of received a different email giving us the option to pay by PayPal but we never received meaning we had today by cash. The hotel also had no electricity for large parts of he day which meant we were unable to turn on lights in our cabin. This was an issue as we did not get a lot of natural light which meant we were often forced to use a torch to see anything of detail. The food in the hotel, at the beach, was terrible - what we ordered was expensive, tasteless and cold. The Italian place next door served amazing food. Overall I think the place was poor value for money and we would have done better to simply rock up and try our luck with many of the surrounding hotels which offered cheaper rooms with air conditioning.
- Overall eco-approach - Rooms (Houses) - Hammocks - Helpful staff at the receptios
- Tiny breakfast - Beach facilities (beach chairs, umbrellas) could be better
Marvelous beach, well maintained cabanas, great staff. While lights were only operational for 4 hours in the evenings the fan and plug ins to charge phones etc. were available 24/7. There was an open garden area ajacent to the bathroom. I thought that was delightful.
Nice place in beatiful privet beach. Can bored very quick. k
Lots of unconvenient ruls like no enter food, there is lights only beatween 19:00-23:00 and more.
Fantastic location next to the see. Lovely huts
A bit expensive overall. Staff is not really stress to serve breakfast in the morning. It can take 1 hour!!
Everything was awesome.
The breakfast is very light
Proximity to the beach, convenience of having a restaurant next door.
Fantastic beach location.
Nothing really. Although very rustic it was expected.
it is not a good value for money suppose to change shower towel every day but it did not happen, only under request light only for a few hours, if you have to go to the toilet in the night you need to carry a torch doors without handle or knob, just a small bolt, not for big fingers bedroom close to the bathroom of the other room, not really well acoustic isolated breakfast really poor food at the restaurant not good and expensive price in dollar with rate change in pesos not convenient no chairs and desk in the bedroom
The staff was wonderful. Everything was clean. It was beautiful. The food was great. Service was excellent. I would definitely return.
I would have preferred it if coffee had ben available earlier in the morning. I understand breakfast not being served until 8 AM, but coffee available earlier would have been very nice. The water pressure in our shower was poor. I wish we had had possibly a second fan in our room. At times it was still a bit too warm in the evening.
the price we paid, 185 USD/night, is a joke for what you get: tiny and entirely basic hut with a few hours of electricity a day, water hardly running, mediocre breakfast
The hotel the breakfast
The position is unique. Very quiet place.
When raining You get rain into The cabana. Too high Price for restaurant and accomodation
excellant location,lovely bathrooms and cabins and friendly and helpful staff. Nice food.
The bar was closed after the first night and at risk of sounding fussy when it was so nice in every other way,it would have been nice to have something to sit on especially with mosquito nets on the bed.
Everyone at Retiro Maya made me feel welcome and that this was my "home" for the next few days. Their welcome was heart felt. Food fabulous, atmosphere calming. The place looked exactly as their photos showed. Though lights were on only from 5:30-11pm, I was still able to re-charge my camera battery and my cell phone in my room. Their generators ran on solar energy. It was a wonderful experience to live more simply than I am used to because it made me more aware of earth's resources. The sound of the ocean was what was heard through out the day and night which was like beautiful music. It was an excellent vacation.
My stay was too short. I am not find of bugs and luckily this time of year there weren't too many but we were on their territory so "making friends" was necessary. All part of the experience.
Vety nice rooms. The staff is super helpful. Beach is clean and you get great chairs and big umbrellas.
The breakfast included in the room is minimal. Not even worth getting.
Location, food, friendly staff
Hot water did not work and after we told people it still was not fixed until our last evening there. Also that was the time they told us there was an alternative shower. We should have been told that the first day.
Location, beach, style and sea view of the Maya-style huts. Also politeness and efficiency of personell especially at the small restaurant. Very nice and sociable owner and management.
No electricity before or after after 11 pm, no flashlights supplied, which limits reading or other activities, even movement i.e. going to the bathroom during the night. No basic toiletry supplied other than a small soap and rooms very spartan, without a bedside lamp or a chair or even a small table to put things. The above wouldn't have been a problem if we were young boyscouts. However when you have to pay the price of nearly 300 dollars per night, you expect the minimum of comfort and quality and a much better breakfast corresponding to that price.
front of the house made me feel as if i was extended family.. i felt at ease & confident they would guide me the right direction when needed.
cuisine can improve
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