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Calle 4ta 379, 22800 Ensenada, Mexico – Show map
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Hotel Ritz's staff speaks: Spanish
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Food & Drink
Shuttle Service (surcharge), 24-Hour Front Desk, Tour Desk, Baggage Storage, Laundry, Dry Cleaning, Ironing Service
Based on 47 reviews
Value for money
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The room has a balcony
No elevator, no parking lot and old towels
Front desk people nice. Rooms clean.
No parking. No hot water, super small rooms, toilets not working, the area was hard to find. No a/c or fans!,,no pool,,, it was very disappointing , for the price. Never will tKe mi kids there again.
Location is good if you are a party animal. A couple blocks away where most bars/night clubs are.
There is no A/C in the hotel at all. So prepare yourself for a sweaty night in a room that feels like a sauna. Not recomended!
I only liked the fact it was close to the bars and restaurants.
It was given a 4 star and I give it a one. I knew ahead of time there was no elevator and AC. But I found it dirty, the shower curtain was ripped, the rooms smelled. There was also cockroaches. I don't recommend it to anyone, not even my worst enemy.
Hotel was clean and staff was very nice and welcoming. Was lucky to get parking in front of hotel. Price was reasonable. Easy to find.
Location was off the main strip. No parking available. Very noisy. Shower did not have hot water and very little water came out of shower head. No screens on window to open for air as only a ceiling fan was provided and was very warm in room.
The place is in the middle of the tourist are which is nice. Shops and bars all around.
The room was really small
hardly any water in shower, it was awful not to be able to have a nice shower after the room was so hot
Apon arrival we asked to check in and we were ignored because they were too busy dealing with customers also complaining at the front desk and over the phone. We had to wait 20 minutes to check in and finally we got our room key and found out there is no elevator! We had many heavy luggage bags and we weren't even offered help to bring our bags up to our room. On top of that our room was on the 3rd floor and the stairway just smelt like urine and cigarettes. Once we got up to our room we come to find out we had one double bed! We reserved for 2 double beds! We immediately called the front desk and they told us we made our reservation wrong and blew us off. We walked back down the horrible stairway and to the front desk and she immediately had an argument and started arguing with us before we even started talking. She totally blew us off and didn't even offer us any other options to get a room with 2 double beds. In the end she didn't even want to give us our money back and told us we were at fault and had to deal with it. Our group was of 3 people and so the 2 women shared the bed and me as the guy slept on the floor. The next morning we were trying to get ready and to find out the shower had no water pressure and there was no hot water! Worst experience I've ever had with a hotel. I'm sure any other hotel would have offered us another option to get into another room and or even given us out money back if we weren't pleased. BY FAR THE WORST EXPERIENCE I'VE EVER HAD!
location to marina
interior room had no a/c unit, just ceiling Room was very stuffy. shower was not acceptable.
Nothing there was nothing good to like
The room was extremely HOT no a/c everyone felt as they were melting. couldnt sleep from the heat. No telephone in the room to reach the front desk, if anything occur you have to walk 2 floor down to address any concerns.Staff cant do anything for you besides say they are sorrry. Sorry does not make a difference nor gives a refund which is what anybody staying there needs.Rooms are extremely small and have no windows. You dont have room to take two steps in those rooms. The pictures are beyond false. No parking available have to park on the street and this place is extremely hard to find
Comfortable, clean room. Nice balcony to view the city.
No elevator. No hotel parking.
The location only
Is not clean at all and smell so bad I would never stay again in this hotel
Close to downtown
No AC. Rooms were extremely too small. No hot water.
We couldn't find the hotel. After driving around the town for 2 hours we gave up.
Staff helpful and understanding; even though we had reserved a two night stay, we were able to just stay one night with a 10% penalty for canceling second night. Other hotels would have charged you full amount when canceling day before!
No elevator, no AC, room small for a family of four, bedding didn't seem clean or towels too small. An uncomfortable stay. Reviews and picture of hotel were deceiving!
Windows and sliding balcony doors did not have screening. No air-condition, lack of air circulation Jo elevator for a hotel with four floors.
It doesn't have A/C, the water pressure was really poor. Dirty, bad odor and old.
The room was in the interior of the building so it had no windows. It was hot and smelled of crime and sweat. Our car was almost towed out from but wasn't because of Mexican justice - under the table bribery. No way I'll ever go back.
Close from all the nightlife... comfy beds
no hot water at all... ceiling peeling off... warm room with no fan... water started running in a brownish color for 10 seconds both mornings I stayed.
They were the only hotel with rooms available on the Saturday night of Easter weekend.
It is like a boarding house. You hear everything happening outside your room. TV did not work at all. Very outdated furnishings. Bad drug neighborhood. My boyfriend did not want to stay here and believed it was too dangerous. But it was 2 am & we didn't want to drive further.
Shower did not work. Place was completely run down.
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