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Lote Hotelero 6, Manzana 6 Fracc. Playacar, 77710 Playa del Carmen, Mexico – Show map
Excellent location – rated 9.8/10! (score from 38 reviews)
Rated by guests after their stay at Royal Hideaway Adults Only All-Inclusive.
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514 properties in Playa del Carmen
Including hotels, apartments, villas and more.
38 verified reviews
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Royal Hideaway Adults Only All-Inclusive's staff speaks: Spanish
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Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Tennis Court, Golf Course (within 2 miles), Fishing, Windsurfing, Canoeing, Diving, Snorkeling, Water Sports Facilities (on site), Fitness Center, Spa, Massage, Private Beach Area, Entertainment Staff
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Snack Bar
WiFi is available in public areas and is free of charge.
WiFi is available in the hotel rooms and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Shuttle Service (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Suit Press, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Safe, Shops (on site), Non-smoking Rooms, Adults Only
From 4:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children older than 18 years are welcome.
One adult is charged USD 353 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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The food and the wine in the Asian restaurant! The genator was very helpfull!
The balcony was so ran down that it was dangerous! And the wine at the beach restaurant was terrible.
The staff is so gentle so servicial anyway all is wonderful.
The food was poor quality. Staff was at a snails pace. We have traveled all over the world and this by far was the worst all inclusive. I was bit by an insect why sleeping. I woke to a swollen eye and was told by management that I should expect that being in the middle of a jungle. Pathetic!!
The food, service, staff, pools were outstanding. Loved it all
The rooms & bathrooms need updated.I have stayed in better.
We live part time Puerto Aventuras Mexico. The reason we like Mexico so much is that we stayed at the Royal Hideaway about 5 years in a row when it first opened. We came back for our anniversary for a couple of days after not being here for about 7 years and everything was just like it was at the beginning if not better! All of the staff is wonderful and helpful. The food and drinks are first class. Will go back next year for sure!
My only didn't love it moment was the facial. Expensive and boring. I don't want to hear cleaning up during a relaxing facial. Also, didn't massage arms, feet, or hands.
I loved the relaxed easy atomsphere and friendly staff. Everything was beautiful just can't wait to go back again and again. Excellent value for money !
The lack of organisation for when it rained there needed to be more cover by the pool side!
We enjoyed the daily activities brilliantly organised by the onsite team. As a result we met other residents with whom we chatted and dined. We liked the small villa arrangement with our own concierge through whom we could book meals and ask questions.
We arrived in a flood and were unable to access the paths without taking off our shoes to reach any restaurant. Some seepage came thought the doors of ground floor residents as they opened onto a central courtyard. Telephone connections were crossed several times.
The Hotel is beautiful, the food surprisingly excellent, the beach is wonderful and above all the service is simply excellent. This is my second time and I wouldn't hesitate to highly recommend Royal Hideaway.
Simply everything is of the highest quality with excellent service throughout. I would very highly recommend Royal Hideaway.
Didn't get double beds we requested or close to pool Roof leaked in our room for several days Hard to make restaurant reservations Hotel showing it's age Our concierge was never in our bldg...always in another bldg Lights in room not all working Service much worse than years ago....sad. Check in always takes way longer than it should Bingo at the pool...low class!
Great vacation overall. We loved the pool and beach facilities, the setting, the very spacious bathrooms and bedrooms, and most of all, the friendly and helpful staff that made us feel truly welcome.
Overall, the hotel has great food for an all inclusive, but all the restaurant offerings are not created equally: we had a few just ok meals, though our overall food experience was good.
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