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Score from 176 reviews Very good 8.2/10

Newest reviews for Hotel Royalty Puebla

  • Guillermina
      United States of America
    August 29, 2014

    I love having access to shops, restaurants, and other places of interest within walking distance

    The beds are not comfortable at all, too hard.

    7.5

  • Betty
      United States of America
    August 24, 2014

    The staff was incredibly friendly and helpful and te rooms were very cute but old (as is everything in Puebla). Big pluses- great water pressure and water and ice in the hallway. The rooms are also huge- though we hardly needed three beds for the two of us.

    The zoccolo is a great draw but remember that with that proximity comes a lot of noise. A gentleman brought us the tv remote but the tv cable didn't work so what was the point?

    8.3

  • Rosalina
      United States of America
    August 7, 2014

    The rooms, the service, the food, the location, hospitality and you have everthing you need at a walking distance!

    10

  • Steven
      United States of America
    June 4, 2014

    Located on the Zocalo (main square) with french doors and a small balcony! Beautiful architecture

    No business center if you do not have your own laptop/tablet to use.

    9.6

  • Charles
      United States of America
    June 2, 2014

    Room with balcony facing zocalo (costs more but worth it)

    Picking up trash in zocalo at 3am. But worth the noise for the view

    8.8

  • Karen
      United States of America
    May 30, 2014

    Location....location....location, as they say. What could be more lovely than balconies on the zocolo?! I was a bit concerned about noise because my friend and I were booking a weekend..and the Monday was Cinco de Mayo. NO problem whatsoever. I'd stay here once again because I want to be able to walk out my door at anytime and experience Puebla. Oh, one more thing: the Royalty has a terrific breakfast. Great Place and reasonable rates

    What was there NOT to like. I could not stay longer?

    9.2

  • Lauren
      Mexico
    May 14, 2014

    The outstanding location right in the Zócalo..our room had fantastic views of the square and cathedral. The room was very simple but spacious and had everything we needed. The included breakfast was nice and quite varied, with eggs, sausages, chilaquiles, pancakes, fruit etc. All in all, really good value and ideally located for exploring Puebla: the tourist office is just a few doors down while the cathedral is right across the square.

    When we checked in around 3pm and were shown to our room, it still hadn't been cleaned and was a real mess, which wasn't the greatest first impression! Thankfully everything after that was perfect :)

    7.9

  • Yury
      Russia
    May 14, 2014

    Best location in Puebla View from the balcony Breakfast Value for money

    Cleanness of the bathroom

    8.8

  • Louis
      United States of America
    May 8, 2014

    Being on the zocalo. The historic style of the hotel.The breakfast which is included. Eating and drinking on the plaza, watching Puebla pass by.

    The bed. which was the worse I've ever slept on. It was like a hard box. The indifference of some of the staff was evident. The wifi is intermittent and unpredictable. .

    6.7

  • Nadine
      Ireland
    April 29, 2014

    The location was excellent, right on the zocalo and we had a room with a perfect view. The staff was pleasant, and the breakfast nice too. I would definitely stay here again if and when I return to Puebla.

    Nothing.

    9.6

  • Anonymous
      United States of America
    April 27, 2014

    The location was terrific but the hotel is in need of renovation. The breafast was excellent but the beds were not very comfortable and the bedspreads were worn. If you want a qiuet room request a back room. We had a junior suite facing the zocolo. It was a beautiful very but very noisy.

    Explained above.

    7.5

  • Arturo
      Canada
    April 26, 2014

    Great location, right at the Zocalo. Walking distance to markets, crafts, restaurants, and off course the cathedral. Great for taking the tour buses. Wonderful facilities, the hotel restaurant offered a good variety and food was tasty. Loved the fresh fruit. The fellow at the front desk was courteous and very helpful in arranging my shuttle trip back to the Mexico City airport. I would have been lost otherwise. I would highly recommend this hotel.

    Nothing I can think of.

    10

  • Anonymous
      Mexico
    April 8, 2014

    A lot of sound , you can't sleep

    5.8

  • Anonymous
      Canada
    April 5, 2014

    spacious rooms, nice view, free bottled water, lots of hot water for showering

    terrible wifi signal, always cutting out, staff rude and unhelpful, terrible service in restaurant

    5

  • Garfield
      Canada
    March 22, 2014

    The closeness of the hotel to Zocalo, and all the activities near by The rooms are large and well appointted. Nice free breakfast.

    No elevator.

    7

  • Geoff
      Spain
    March 22, 2014

    Great location , nice restaurant, great w/end buffet b/fast ! The outside terrace great to Chill out and watch the world go by .

    No AC . some noise from kitchen extractor fans

    9.2

  • Dean
      United States of America
    February 18, 2014

    Beautiful hotel and the view from our suites, worth the extra money from regular room, was breath taking....central square and church. The staff was very professional!! And met our every need, 2nd time going there and will return. We come up from our vacation in Acapulco for a couple days....coolness is ok, we're from Michigan, USA Dean Houghton Lake,MI deanwal @ a o l. co m

    Cool weather till arounbd 10am was only problem :-)

    10

  • Juan
      Canada
    February 17, 2014

    Good included breakfast, size of the room, the view (if you stay at the front of the building) is wonderful.

    The balcony door has a gap an inch wide when closed which lets in noise and on one occasion at 5:30 in the morning let in an incredibly foul stench from a cistern truck parked in front that was emptying a septic tank.This lasted for 1/2 hour.

    7.5

  • Ilda
      United States of America
    February 13, 2014

    Location was great, right in the Zocolo. I have traveled in Mex alot but this Zocolo was very much alive and active all night long. Do not stay in a room facing the front because cars, horns, music and active youth everywhere. My suggesting because of the elevator not working stay on the ground floor.

    The $$$ amount was a lot higher than quoted. If my circumstances were different I would have left because of this and found another hotel off the central path at a better price. But because I traveled alone, I made the decision to stay. Puebla made up for this fault

    7.1

  • Anonymous
      Mexico
    February 3, 2014

    Amazing view from the junior suite.

    9.2

  • Anonymous
      United Kingdom
    January 30, 2014

    Amazing location overlooking the Zocala right in the heart of town.

    The price of such a good location is a very very noisy room. From 5.30am when the outdoor services start until after midnight. Bring earplugs. Some staff were very indifferent. It wasn't nearly as friendly as places I have stayed before. At times they were quite rude I thought. I couldn't put my finger on it but they seemed an unhappy bunch on the whole, which filters down to customers perhaps. Refurb going on so quite a bit of banging and drilling next to my room during my stay, which was frustrating at times. It is a gorgeous building but in need of some refurb and a clean up so I guess this has to happen sometime.

    5.4

  • Anonymous
      Mexico
    January 24, 2014

    great location easy to get to great rooms,

    wait to get the car from parking place

    9.2

  • Amada
      United States of America
    December 10, 2013

    the hospitality of the staff, and restaurant staff too. they were very kind. everything was excellent!

    10

  • Anonymous
      United States of America
    December 10, 2013

    The location was perfect-right on the zocolo! The staff was very helpful. The value for money can't be beat! Clean, comfortable, safe. I will return.

    There are many stairs. There was only one outlet in the room.

    9.2

  • Lai
      Hong Kong
    December 10, 2013

    Good location at central plaza. Friendly and helpful staff. Fast check -in and check-out.

    Very noisy at night . The room is a little bit dark and old.

    7.5

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