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Retorno del Rey Mza 53 Lote 37 1 Sec A Km 14, 77500 Cancún – Show map
|Sandos Suite (3 adults)|
|Special Offer - Superior Room (2 Adults)|
|Sandos Suite (2 Adults + 2 Children)||
|Sandos Suite (2 adults)|
|Superior Room (2 Adults + 2 Children)||
|Superior Triple Room (3 Adults)|
|Deluxe Room (2 adults + 2 children)||
|Superior Room (2 adults)|
|Deluxe Room (2 Adults)|
|Deluxe Triple Room|
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200 properties in Cancún
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84 verified reviews
We speak your language
Sandos Cancun Luxury Experience Resort's staff speak: Spanish, English
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Outdoor Pool, Grounds, Terrace, Sun Deck
Tennis Court, Golf Course (within 2 miles), Fishing, Canoeing, Diving, Snorkeling, Water Sports Facilities (on site), Fitness Center, Solarium, Spa, Massage, Hot Tub, Indoor Pool (all year)
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant With Dining Menu, Snack Bar, Special Diet Meals (upon request)
Free! WiFi is available in all areas and is free of charge.
Free! Free private parking is available on site (reservation is not needed).
Room Service, Vending Machine (drinks), Airport Shuttle, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
Free! One child under 3 years stays free of charge in a crib.
One child from 4 to 12 years is charged 25 % of the room stay per night when using existing beds.
One older child or adult is charged USD 255 per person per night when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Sandos Cancun Luxury Experience Resort accepts these cards and reserves the right to pre-authorize your card prior to arrival.
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Based on 84 reviews
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I love the service from the front desk pascal was excellent to the staff at st trop. The Japanese restaurant got my daughter to love rice Daniel and Eugene .
The wi fi did not work in the room
The hotel it's self is beautiful unfortunately this is hard to admire with all the grim faces walking around the hotel. It was very hard to get a smile out of the staff and this made my husband and my stay very uncomfortable. I would not recommend this hotel to my friends and would not stay there again
i liked the personal attention my husband and I got from the staff. We were celebrating our anniversary and we got a very nice present from them; especially Iris.
The food is very good. One great thing about the hotel is that even though the rooms were all booked, the restaurants were never full. We had no trouble booking the japanese restaurant.
There are very few umbrellas on the swiming pool and if we didn`t wake up early, we had to stay on the sun if we wanted to stay at the beach or at the pool. The restaurants serve the same food every day.
The food choice was excellent
The branded drinks were copies not original
Seasons restaurant serves well presented food in a nice atmosphere. The beach was nice too
The reception service is unacceptable even for a 2-star hotel with people who did not know what they were doing. After a 15h flight we had to wait 1h to check in and get a downgraded room. The response we got from the reception was "it's only one night! We'll give you another room tomorrow!" Exactly, only one night that I've paid a fortune! It took me 3h messing around with the reception that day. When I was checking out I was asked to pay again because they couldn't find the receipt! This took us another hour! There are further issues with this hotel such as limited number of umbrellas on the beach, dated bathroom and chairs in the balcony, etc. When you pay for a 5-star hotel you expect certain service. This hotel was far away from the minimum of standards! We went to another hotel for the last few days and we really enjoyed it. In other words, find another hotel in Cancun to spend your money and holidays, there are plenty of options!
The staff was extremely friendly, helpful and courteous. From the life guard to the waiters, every part of the staff was available to provide any assistance we desired. Their professionalism and attention exceeded our expectations and made our trip truly memorable.
There was no ATM in the building.
the hotel is located in a great location. it has a great verity of good and tasty restaurants. I must say that I was surprised how good was the food. the verity of alcohol was also very good. the room is big and nice. the room serves was fast and good.
what I didn't like was that we booked a double bed, and got 2 single beds. when I talked with lobby I was told that they will move as at the next day, but no one talked to me at the next day. when I come back again I was told the same thing, and again no effort from the hotel to move as to a double bed room. IF I WANTED TO SLEEP WITH MY WIFE AT A DIFFERENT BEDS, I WOULDN'T GOT MARRIED!! the other thing that I didn't like was that the pool was covered in shade starting from 14:00 because of the secrets hotel next to it. at the bottom line, it is a great hotel, but if I knew that I will get the room with 2 single beds, I would never stayed there. (I expect to get a double bed, if I order a room with double bed!)
Really good value of price and nice facilities
Food could be better but that's minor issue
Not enough umbrellas on the beach, if you want to have sun beds with umbrellas you have to wake up aroud 5 a.m. and go to beach.
the food are pretty good
the room is kind of old
I Loved the exceptional service that my husband and I received at Sandos. I also loved the beautiful beach and pool area. The Spa was also amazing. The food was delicious and the servers were awesome.
I didn't like the fact that I paid for a room that clearly stated that I was supposed to have a balcony and king size bed and upon arrival were put in a room with no balcony and 2 doubles. I told the front desk many times and they put me on a list but I never got moved to the room I paid for. It was our 25th anniversary trip and having the balcony was first on my list when I was researching where to stay. I could of paid much less at many other resorts for a no balcony room. I will be more selective about who I choose to book my vacation with next time.
very loud condo trying to be a hotel, is not a 5 star, more like a 3 star but the food was really good.
The staff, the food, the facilities and the location were great.
Wifi signal wasn't great
the staff was super kind and helpful. Every single staff we met was professional. Room was large and bed was very comfortable. Bathroom was large and pretty.
I think it would benefit the hotel to have some "ice breaker" activities in the evenings--especially when it rains, as it did some days we were there.
Staff Condition of hotel Facilities Value for money Food
Slow service Slow internet
everything was great, the staff, the food, the ambience (since it was pretty quiet and secluded which is good and bad).
a little pricy and a little too quiet for me. the next door "secrets" hotel had much more people and activities.
Staff was just amazing. Took care of us and made our last days in Mexico perfect. We told them it was our honeymoon and received a massage for the both of us! And other treats. The restaurants are great! Loved the pool. Totally worth the money.
Staff - they made us feel like royalty. They work super hard to keep you comfortable. Food was great although they could add few more options.
spa - the spa is mediocre. The massage quality has not improved inspite of many comments on booking.com/expedia.com
the key for room NO.232 it was not working
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