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Resort highlights

Free WiFi Free parking

Activities:

Tennis Court Golf Course (within 2 miles) Fishing
Show map Sandos Cancun Luxury Experience Resort

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Newest reviews for Sandos Cancun Luxury Experience Resort

  • Junecia
      United States of America
    August 9, 2014

    I love the service from the front desk pascal was excellent to the staff at st trop. The Japanese restaurant got my daughter to love rice Daniel and Eugene .

    The wi fi did not work in the room

    10

  • Casey
      Australia
    July 15, 2014

    The hotel it's self is beautiful unfortunately this is hard to admire with all the grim faces walking around the hotel. It was very hard to get a smile out of the staff and this made my husband and my stay very uncomfortable. I would not recommend this hotel to my friends and would not stay there again

    5.4

  • Isella
      United States of America
    June 24, 2014

    i liked the personal attention my husband and I got from the staff. We were celebrating our anniversary and we got a very nice present from them; especially Iris.

    10

  • Camila
      Brazil
    June 5, 2014

    The food is very good. One great thing about the hotel is that even though the rooms were all booked, the restaurants were never full. We had no trouble booking the japanese restaurant.

    There are very few umbrellas on the swiming pool and if we didn`t wake up early, we had to stay on the sun if we wanted to stay at the beach or at the pool. The restaurants serve the same food every day.

    7.1

  • David
      Spain
    May 21, 2014

    The food choice was excellent

    The branded drinks were copies not original

    9.2

  • Georgios
      United Kingdom
    May 3, 2014

    Seasons restaurant serves well presented food in a nice atmosphere. The beach was nice too

    The reception service is unacceptable even for a 2-star hotel with people who did not know what they were doing. After a 15h flight we had to wait 1h to check in and get a downgraded room. The response we got from the reception was "it's only one night! We'll give you another room tomorrow!" Exactly, only one night that I've paid a fortune! It took me 3h messing around with the reception that day. When I was checking out I was asked to pay again because they couldn't find the receipt! This took us another hour! There are further issues with this hotel such as limited number of umbrellas on the beach, dated bathroom and chairs in the balcony, etc. When you pay for a 5-star hotel you expect certain service. This hotel was far away from the minimum of standards! We went to another hotel for the last few days and we really enjoyed it. In other words, find another hotel in Cancun to spend your money and holidays, there are plenty of options!

    4.2

  • Nancy
      United States of America
    April 22, 2014

    The staff was extremely friendly, helpful and courteous. From the life guard to the waiters, every part of the staff was available to provide any assistance we desired. Their professionalism and attention exceeded our expectations and made our trip truly memorable.

    There was no ATM in the building.

    9.6

  • Leon
      Israel
    April 9, 2014

    the hotel is located in a great location. it has a great verity of good and tasty restaurants. I must say that I was surprised how good was the food. the verity of alcohol was also very good. the room is big and nice. the room serves was fast and good.

    what I didn't like was that we booked a double bed, and got 2 single beds. when I talked with lobby I was told that they will move as at the next day, but no one talked to me at the next day. when I come back again I was told the same thing, and again no effort from the hotel to move as to a double bed room. IF I WANTED TO SLEEP WITH MY WIFE AT A DIFFERENT BEDS, I WOULDN'T GOT MARRIED!! the other thing that I didn't like was that the pool was covered in shade starting from 14:00 because of the secrets hotel next to it. at the bottom line, it is a great hotel, but if I knew that I will get the room with 2 single beds, I would never stayed there. (I expect to get a double bed, if I order a room with double bed!)

    9.2

  • Anonymous
      United States of America
    March 17, 2014

    Really good value of price and nice facilities

    Food could be better but that's minor issue

    10

  • Milan
      Serbia
    March 14, 2014

    Not enough umbrellas on the beach, if you want to have sun beds with umbrellas you have to wake up aroud 5 a.m. and go to beach.

    8.3

  • Anonymous
      United States of America
    March 9, 2014

    the food are pretty good

    the room is kind of old

    5.4

  • Robin
      United States of America
    February 17, 2014

    I Loved the exceptional service that my husband and I received at Sandos. I also loved the beautiful beach and pool area. The Spa was also amazing. The food was delicious and the servers were awesome.

    I didn't like the fact that I paid for a room that clearly stated that I was supposed to have a balcony and king size bed and upon arrival were put in a room with no balcony and 2 doubles. I told the front desk many times and they put me on a list but I never got moved to the room I paid for. It was our 25th anniversary trip and having the balcony was first on my list when I was researching where to stay. I could of paid much less at many other resorts for a no balcony room. I will be more selective about who I choose to book my vacation with next time.

    8.3

  • Daniel
      United States of America
    February 12, 2014

    The food

    very loud condo trying to be a hotel, is not a 5 star, more like a 3 star but the food was really good.

    5.4

  • Radoslaw
      United Kingdom
    January 28, 2014

    The staff, the food, the facilities and the location were great.

    Wifi signal wasn't great

    9.2

  • Charles
      United States of America
    January 13, 2014

    the staff was super kind and helpful. Every single staff we met was professional. Room was large and bed was very comfortable. Bathroom was large and pretty.

    I think it would benefit the hotel to have some "ice breaker" activities in the evenings--especially when it rains, as it did some days we were there.

    10

  • Marta
      Netherlands
    November 29, 2013

    Amazing Location

    9.6

  • Anonymous
      Monaco
    November 20, 2013

    Staff Condition of hotel Facilities Value for money Food

    Slow service Slow internet

    9.2

  • Daniel
      Israel
    November 6, 2013

    everything was great, the staff, the food, the ambience (since it was pretty quiet and secluded which is good and bad).

    a little pricy and a little too quiet for me. the next door "secrets" hotel had much more people and activities.

    8.8

  • Anonymous
      Israel
    September 27, 2013

    Staff was just amazing. Took care of us and made our last days in Mexico perfect. We told them it was our honeymoon and received a massage for the both of us! And other treats. The restaurants are great! Loved the pool. Totally worth the money.

    10

  • Anonymous
      United States of America
    July 16, 2013

    Staff - they made us feel like royalty. They work super hard to keep you comfortable. Food was great although they could add few more options.

    spa - the spa is mediocre. The massage quality has not improved inspite of many comments on booking.com/expedia.com

    9.2

  • Anonymous
      Saudi Arabia
    July 5, 2013

    the key for room NO.232 it was not working

    7.5

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