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Carretera Cancún Chetumal Km 295, 77710 Playa del Carmen, Mexico – Show map
|Room Selected at Check In|
|Deal of the Day|
|Standard Garden View|
|Standard Room (2 Adults + 2 Children)||
|Standard Room (2 Adults + 1 Child)||
|Deluxe Room with Hot Tub|
|Junior Suite with Hot Tub|
|Junior Suite with Hot Tub (2 adults + 3 children)||
|Superior Room Ocean Front|
|Penthouse Ocean Front|
|One Bedroom Suite Ocean Front|
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493 properties in Playa del Carmen
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69 verified reviews
The staff speaks English
Sandos Caracol Eco Resort's staff speaks: Spanish, English
Booking is safe
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WiFi is available in public areas and charges apply.
Free private parking is available on site (reservation is not needed).
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge when using existing beds.
All children from 2 to 12 year are charged 50 % of the room stay per night per person when using existing beds.
Any additional older children or adults are charged 85 % of the room stay per night per person when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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Based on 69 reviews
Value for money
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On the beautiful Mayan Riviera and within walking distance of the famous Fifth Avenue promenade, this luxurious, all-inclusive beachfront resort offers exceptional service, first-class amenities and...
Score from 196 reviews Wonderful
March 1, 2015
beds too firm and not comfortable swim up bar in main pool full of kids could only make 3 reservations for a 7-night stay
Staff was great close to downtown Playa del Carmen in-room jacuzzi
February 25, 2015
Room was old and had bad smell. This 5 star hotel room was not as good as the 4 star rooms we booked in other hotels. I was expecting the room to be a lot better than what we had
Nice restaurants and a big swimming pool.
January 13, 2015
That we have to leave.....
Everything were good....
January 13, 2015
I like this eco-friendly resort, there is something for everyone. It is a family oriented resort which is a plus, you won't find a bunch of drunk young people making noise all over the place. I love the animals and the jungle feel. The spa is excellent. The facilities are beautiful, the food and service is great too! At night when the kids are asleep, you can dance away in the hidden night-club. This is my 3rd stay at Sandos but it's definitely not my last! Great Resort!
December 26, 2014
Screaming babies all around our room; we didn't know about the exclusive parts of the resort. Get the upgrade if you don't have kids, it's worth it! You have your own pool and your room is in a kid-free building.
The facilities, food and location were great. Bed was a bit firm for my taste but very nicely appointed room.
October 12, 2014
its seems like a very nice hotel but... the rooms are dirty, very far distance from the restorants in the hotel, lot of mosquitos' far away from the center of the city, and all of this problams could be nothing if we got the help we needed at the moment- we are a young couple on our hooney moon and we wanted to cancel the last night and when we went to the recption they told us we couldnt cancel the room because we came 10 min' late to de check out. those 10 min' spent on the line to the recption! its seems no body care we had a trouble. this is the moment to prove the service, and they didnt do that. we also suggested to pay half of the price- they didnt accapt that.
manuel sanches- the only one who help us and give us a good dervice on our 2 nights.
August 13, 2014
It was really over-crowded & it's a large resort to have to walk far to restaurants, pool, & beach from our room. The beach was rocky & too rough to enjoy. The quality of alcohol at the bars & restaurants is cheap. Our room was small & didn't have a door separating the bathroom for privacy! No hooks to hang towels either.
July 18, 2014
July 5, 2014
The maid service was a bit hit-and-miss, with the maids arriving at random times between 8 and 4. Hot tub wasn't cleaned before arriving and towels and mini bar were not refreshed daily. Wifi only available in bars and restaurants.
Resort very clean and well maintained. Complimentary bug spray throughout the resort was a nice touch. Hotel is well staffed and each staff member was helpful, friendly and polite. The resort never felt crowded or busy despite being at full occupancy. Yoga sessions every morning with Juan Carlos were a highlight of the trip, with the classes catering for all levels. The cenote and animals throughout the resort create a tranquil and Eco-friendly environment
June 24, 2014
You had everything you needed for your vacation and more it was great thank you
June 9, 2014
1. As Eco Resort they should not only offer soft drinks and artificial fruit juices. Cocktails also tasted really artificial. Missed natural fruit juices and often consumed alcoholic drinks instead as this is the only alternative if you are looking for something genuine. The plastic cups they use also make the drinks taste like plastic, maybe these could be replaced with better material. 2. The food was ok, but could have been better. If the quality gets just slightly worse, the hotel risks that people send back the food instead of eating it.
Mixture between tourism industry and ecological approaches. Surprisingly few moskitos. We came for the sports and entertainment program and it was fine. Great Yoga lessons 6 days a week. Zumba and Aqua Aerobic and the rest of the entertainment program at the pool also great but not always on time. Interesting eco trips that show nature within the resort. Tourism style Mayan shows 3 evenings a week,live bands and other shows afterwards and the rest of the days. Really good service, problems with safety box and water at arrival were promptly solved. However, every day at 9.00 a.m. somebody knocked on the door to check whether the room was occupied, that was annoying.
May 16, 2014
We arrived on a Friday night and were assigned two rooms that had musty odors and leaky sinks. The next morning we asked to have different rooms and were given a very difficult time at the counter. We were told to wait until Sunday and may be there would be something available. We talked to three different 'supervisors' and finally were assigned different rooms. These rooms have been 'renovated'. They have a new coat of paint and newer furniture. There is no musty smells. But the sinks were clogged and had to be repiped, the exhaust fan was not very strong. We understand that the resort has about 900 rooms and only ten percent have been 'renovated'. We would come back to this resort when most the rooms are in better conditions. Also, if you like to swim in the ocean then this resort is not for you. There is a lot of large boulders, rocks, and sea weed in the water. We have been to Cancun before and this is our second time. The beach in other parts of Cancun were way nicer.
The resort is clean with beautiful surroundings. The food is good, especially the restaurants. The nightly entertainment is also good.
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