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Sandos Caracol Eco Experience Resort
Carretera Cancún Chetumal Km 295, 77710 Playa del Carmen – Show map
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The most recent booking for this property was made on Aug 25 at 12:40 PM from the United Kingdom.
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56 verified reviews
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Sandos Caracol Eco Experience Resort's staff speak: Spanish, English
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Outdoor Pool, Outdoor Pool (all year), Grounds, Sun Deck
Tennis Court, Golf Course (within 2 miles), Fishing, Pool Table, Ping-Pong, Windsurfing, Canoeing, Hiking, Diving, Snorkeling, Water Sports Facilities (on site), Water Park, Sauna, Fitness Center, Solarium, Spa, Massage, Hot Tub, Turkish/Steam Bath, Private Beach Area, Bikes Available (free), Game Room, Playground, Entertainment Staff, Nightclub/DJ, Kids' Club
Food & Drink
Restaurant, Bar, Restaurant With Dining Menu, Buffet-Style Restaurant, Snack Bar
WiFi is available in public areas and charges apply.
Free! Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 2 years stays free of charge when using existing beds.
All children from 2 to 12 year are charged 50 % of the room stay per night per person when using existing beds.
Any additional older children or adults are charged 85 % of the room stay per night per person when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Sandos Caracol Eco Experience Resort accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Based on 56 reviews
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It was really over-crowded & it's a large resort to have to walk far to restaurants, pool, & beach from our room. The beach was rocky & too rough to enjoy. The quality of alcohol at the bars & restaurants is cheap. Our room was small & didn't have a door separating the bathroom for privacy! No hooks to hang towels either.
Resort very clean and well maintained. Complimentary bug spray throughout the resort was a nice touch. Hotel is well staffed and each staff member was helpful, friendly and polite. The resort never felt crowded or busy despite being at full occupancy. Yoga sessions every morning with Juan Carlos were a highlight of the trip, with the classes catering for all levels. The cenote and animals throughout the resort create a tranquil and Eco-friendly environment
The maid service was a bit hit-and-miss, with the maids arriving at random times between 8 and 4. Hot tub wasn't cleaned before arriving and towels and mini bar were not refreshed daily. Wifi only available in bars and restaurants.
You had everything you needed for your vacation and more it was great thank you
Mixture between tourism industry and ecological approaches. Surprisingly few moskitos. We came for the sports and entertainment program and it was fine. Great Yoga lessons 6 days a week. Zumba and Aqua Aerobic and the rest of the entertainment program at the pool also great but not always on time. Interesting eco trips that show nature within the resort. Tourism style Mayan shows 3 evenings a week,live bands and other shows afterwards and the rest of the days. Really good service, problems with safety box and water at arrival were promptly solved. However, every day at 9.00 a.m. somebody knocked on the door to check whether the room was occupied, that was annoying.
1. As Eco Resort they should not only offer soft drinks and artificial fruit juices. Cocktails also tasted really artificial. Missed natural fruit juices and often consumed alcoholic drinks instead as this is the only alternative if you are looking for something genuine. The plastic cups they use also make the drinks taste like plastic, maybe these could be replaced with better material. 2. The food was ok, but could have been better. If the quality gets just slightly worse, the hotel risks that people send back the food instead of eating it.
The resort is clean with beautiful surroundings. The food is good, especially the restaurants. The nightly entertainment is also good.
We arrived on a Friday night and were assigned two rooms that had musty odors and leaky sinks. The next morning we asked to have different rooms and were given a very difficult time at the counter. We were told to wait until Sunday and may be there would be something available. We talked to three different 'supervisors' and finally were assigned different rooms. These rooms have been 'renovated'. They have a new coat of paint and newer furniture. There is no musty smells. But the sinks were clogged and had to be repiped, the exhaust fan was not very strong. We understand that the resort has about 900 rooms and only ten percent have been 'renovated'. We would come back to this resort when most the rooms are in better conditions. Also, if you like to swim in the ocean then this resort is not for you. There is a lot of large boulders, rocks, and sea weed in the water. We have been to Cancun before and this is our second time. The beach in other parts of Cancun were way nicer.
Staff Food Grounds Pools
No clear introduction to resort unless you wanted to sit with a rep for 2 hours for a sales pitch
Animals catering restaurants
pool too hot shuttle to nearest town
There are lots and fun activities to do. Animals are free and safe around the hotel so it a nice surprise each time they appear. The staff is usually very kind. Well organized. Beautiful place. Clean, fairly good food at the restaurants.
The maintenance in the rooms is very neglected (the mosquito net door in the terrace was broken and the bathroom pipes smelled bad) Problems all the time with the water in the bathroom (cold water seemed to be locked), NEVER had a comfortable bath.
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