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Show map Sandos Caracol Eco Experience Resort

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Newest reviews for Sandos Caracol Eco Experience Resort

  • Anonymous
      United States of America
    August 13, 2014

    It was really over-crowded & it's a large resort to have to walk far to restaurants, pool, & beach from our room. The beach was rocky & too rough to enjoy. The quality of alcohol at the bars & restaurants is cheap. Our room was small & didn't have a door separating the bathroom for privacy! No hooks to hang towels either.

    5.4

  • Anonymous
      United States of America
    July 18, 2014

    nature

    8.8

  • Brian
      United Kingdom
    July 5, 2014

    Resort very clean and well maintained. Complimentary bug spray throughout the resort was a nice touch. Hotel is well staffed and each staff member was helpful, friendly and polite. The resort never felt crowded or busy despite being at full occupancy. Yoga sessions every morning with Juan Carlos were a highlight of the trip, with the classes catering for all levels. The cenote and animals throughout the resort create a tranquil and Eco-friendly environment

    The maid service was a bit hit-and-miss, with the maids arriving at random times between 8 and 4. Hot tub wasn't cleaned before arriving and towels and mini bar were not refreshed daily. Wifi only available in bars and restaurants.

    8.3

  • Lea
      United States of America
    June 24, 2014

    You had everything you needed for your vacation and more it was great thank you

    10

  • Karin
      Austria
    June 9, 2014

    Mixture between tourism industry and ecological approaches. Surprisingly few moskitos. We came for the sports and entertainment program and it was fine. Great Yoga lessons 6 days a week. Zumba and Aqua Aerobic and the rest of the entertainment program at the pool also great but not always on time. Interesting eco trips that show nature within the resort. Tourism style Mayan shows 3 evenings a week,live bands and other shows afterwards and the rest of the days. Really good service, problems with safety box and water at arrival were promptly solved. However, every day at 9.00 a.m. somebody knocked on the door to check whether the room was occupied, that was annoying.

    1. As Eco Resort they should not only offer soft drinks and artificial fruit juices. Cocktails also tasted really artificial. Missed natural fruit juices and often consumed alcoholic drinks instead as this is the only alternative if you are looking for something genuine. The plastic cups they use also make the drinks taste like plastic, maybe these could be replaced with better material. 2. The food was ok, but could have been better. If the quality gets just slightly worse, the hotel risks that people send back the food instead of eating it.

    8.8

  • Catherine
      United States of America
    May 16, 2014

    The resort is clean with beautiful surroundings. The food is good, especially the restaurants. The nightly entertainment is also good.

    We arrived on a Friday night and were assigned two rooms that had musty odors and leaky sinks. The next morning we asked to have different rooms and were given a very difficult time at the counter. We were told to wait until Sunday and may be there would be something available. We talked to three different 'supervisors' and finally were assigned different rooms. These rooms have been 'renovated'. They have a new coat of paint and newer furniture. There is no musty smells. But the sinks were clogged and had to be repiped, the exhaust fan was not very strong. We understand that the resort has about 900 rooms and only ten percent have been 'renovated'. We would come back to this resort when most the rooms are in better conditions. Also, if you like to swim in the ocean then this resort is not for you. There is a lot of large boulders, rocks, and sea weed in the water. We have been to Cancun before and this is our second time. The beach in other parts of Cancun were way nicer.

    6.7

  • Dan
      United States of America
    August 12, 2013

    Staff Food Grounds Pools

    No clear introduction to resort unless you wanted to sit with a rep for 2 hours for a sales pitch

    10

  • Hans
      Belgium
    August 1, 2013

    Animals catering restaurants

    pool too hot shuttle to nearest town

    8.8

  • Aurora
      Mexico
    July 16, 2013

    There are lots and fun activities to do. Animals are free and safe around the hotel so it a nice surprise each time they appear. The staff is usually very kind. Well organized. Beautiful place. Clean, fairly good food at the restaurants.

    The maintenance in the rooms is very neglected (the mosquito net door in the terrace was broken and the bathroom pipes smelled bad) Problems all the time with the water in the bathroom (cold water seemed to be locked), NEVER had a comfortable bath.

    6.7

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