• Sea view
  • Garden
  • Swimming pool
  • Free WiFi
  • Balcony
  • Free parking
  • Air conditioning
  • Private Bathroom
  • 24-hour front desk
  • Daily housekeeping
You're eligible for a Genius discount at Sandos Caracol Eco Resort All Inclusive! To save at this property, all you have to do is sign in.

This property is located on the beachfront. Featuring a spa, 9 restaurants and 2 outdoor pools and an water park with 29 water slides for kids and adults, Sandos Caracol Eco Resort is set on Playa del Carmen Beach, overlooking Cozumel Island. Some of the rooms have balconies overlooking the Caribbean Sea. Sandos Caracol Eco Resort is in beautiful gardens and features bright accommodations. All rooms have flat-screen TVs, air conditioning and a mini-bar. Wi-Fi is available for free in public areas. Sandos Caracol Eco Resort features lessons, including yoga and scuba diving. There is also a water sports center, evening entertainment, and children's and teen's activities. Spa facilities include a sauna, hot tub and gym. There are 3 buffetes including international and itialian, plus 6 a la carte restaurants (Oriental, Mexican Brazilian, Italian, Mediterranean and stake house). There are ecological activities for the whole family. The Sandos Caracol Eco Resort is 2 mi from the Church of Guadalupe and a 45-minute drive from Cancún Airport. The Gran Coral Golf Riviera Maya is located within the same estate as the Sandos.

Couples in particular like the location – they rated it 8.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Sandos Hotels & Resorts
Hotel chain/brand

Property highlights

Breakfast Info

Continental, Buffet

Free Private Parking Available On Site

Activities:

Tennis court

Fitness center

Golf course (within 2 miles)


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 queen beds
or
1 king bed
2 queen beds
or
1 king bed
2 full beds
or
1 king bed
1 king bed
and
1 bunk bed
1 king bed
and
1 bunk bed
2 full beds
or
1 queen bed
1 king bed
and
1 sofa bed
1 king bed
or
2 full beds
1 king bed
and
1 bunk bed
1 bunk bed
and
1 queen bed
1 queen bed
or
2 full beds
1 king bed
and
1 sofa bed
1 king bed
and
1 bunk bed
1 king bed
and
1 bunk bed
1 king bed
and
1 bunk bed
1 king bed
and
1 sofa bed
1 king bed
and
1 sofa bed
1 king bed
and
1 sofa bed
1 king bed
and
1 sofa bed
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
7.7
Facilities
7.6
Cleanliness
7.9
Comfort
7.9
Value for money
7.0
Location
7.9
Free WiFi
7.1
Low score for Playa del Carmen
Select topics to read reviews:

Area info

Restaurants
8 Restaurants On Site

  • La Laguna
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly
  • La Toscana.
    • Cuisine
      Italian
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly
  • Las Mascaras
    • Cuisine
      Mexican
    • Open for
      Breakfast • Dinner
    • Ambience
      Family-friendly
  • Salvia Snack Bar
    • Cuisine
      International
    • Ambience
      Family-friendly
    • Dietary options
      Vegetarian
  • El Templo
    • Cuisine
      Asian
    • Open for
      Dinner
    • Ambience
      Family-friendly
  • Fogo de Brazil
    • Cuisine
      Brazilian
    • Open for
      Dinner
  • La Riviera
    • Cuisine
      Mediterranean
    • Open for
      Dinner
  • Los Lirios

    No additional info available

Resort facilities at Sandos Caracol Eco Resort All Inclusive

Most popular amenities
  • Outdoor swimming pool
  • Free WiFi
  • Beachfront
  • Free parking
  • Airport shuttle
  • Family rooms
  • Fitness center
  • Bar
  • Private beach area
  • Breakfast
Outdoors
  • Beachfront
  • Sun deck
  • Private beach area
  • Balcony
  • Terrace
  • Garden
Activities
  • Beach
  • Water park
  • Evening entertainment
  • Kids' club
  • Water sports facilities on site
  • Nightclub/DJ
  • Entertainment staff
  • Snorkeling
  • Hiking
  • Canoeing
  • Windsurfing
  • Ping-pong
  • Pool table
  • Playground
  • Game room
  • Fishing
  • Golf course (within 2 miles)
  • Tennis court
Media & Technology
  • Flat-screen TV
Food & Drink
  • Kid-friendly buffet
  • Kids' meals
  • Snack bar
  • Bar
Internet
WiFi is available in public areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Accessible parking
Front Desk Services
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment & Family Services
  • Outdoor play equipment for kids
  • Indoor play area
  • Board games/Puzzles
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Designated smoking area
  • Air conditioning
  • Car rental
  • Family rooms
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Room service
Outdoor swimming pool
Free!
  • Open all year
  • Pool with view
  • Shallow end
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
Spa
  • Locker rooms
  • Fitness classes
  • Yoga classes
  • Fitness
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Beach umbrellas
  • Beach chairs/Loungers
  • Waterslide
  • Turkish/Steam Bath
  • Hot tub/Jacuzzi
  • Massage
  • Spa
    Additional charge
  • Solarium
  • Fitness center
  • Sauna
    Additional charge
Languages Spoken
  • English
  • Spanish
  • Italian
  • Dutch

House rules

Sandos Caracol Eco Resort All Inclusive takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 1 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Mastercard Visa American Express Cash Sandos Caracol Eco Resort All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Please note that for reservations done for more than 4 rooms, different policies apply, and the payment of the full reservation must be made after reservation.

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

An environment fee of $31.12 MXN pesos per night is not included and must be paid at check-in.

Please note room service is only available for "Royal Elite" guests, as well as in the Signature eco rooms.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Sandos Caracol Eco Resort All Inclusive of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Guests under the age of 18 can only check in with a parent or official guardian.

FAQs about Sandos Caracol Eco Resort All Inclusive

  • Check-in at Sandos Caracol Eco Resort All Inclusive is from 3:00 PM, and check-out is until 12:00 PM.

  • Sandos Caracol Eco Resort All Inclusive is 3.1 miles from the center of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • The nearest beach is 1,150 feet from Sandos Caracol Eco Resort All Inclusive. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Sandos Caracol Eco Resort All Inclusive can enjoy a highly-rated breakfast during their stay (guest review score: 6.4).

    Breakfast option(s) include:

    • Continental
    • Buffet

  • Yes, Sandos Caracol Eco Resort All Inclusive is popular with guests booking family stays.

  • Room options at Sandos Caracol Eco Resort All Inclusive include:

    • Double
    • Twin/Double
    • Triple
    • Studio
    • Family
    • Suite
    • Single
    • Quad

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Sandos Caracol Eco Resort All Inclusive on this page.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • The prices at Sandos Caracol Eco Resort All Inclusive may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Sandos Caracol Eco Resort All Inclusive offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Turkish/Steam Bath
    • Hiking
    • Playground
    • Pool table
    • Game room
    • Snorkeling
    • Ping-pong
    • Tennis court
    • Fishing
    • Canoeing
    • Windsurfing
    • Golf course (within 2 miles)
    • Solarium
    • Evening entertainment
    • Kids' club
    • Beachfront
    • Water park
    • Fitness
    • Water sports facilities on site
    • Private beach area
    • Locker rooms
    • Fitness classes
    • Beach
    • Spa/Wellness packages
    • Spa facilities
    • Entertainment staff
    • Swimming pool
    • Yoga classes
    • Spa lounge/Relaxation area
    • Nightclub/DJ

  • Sandos Caracol Eco Resort All Inclusive has 8 restaurants:

    • La Toscana.
    • La Laguna
    • Las Mascaras
    • El Templo
    • Los Lirios
    • La Riviera
    • Fogo de Brazil
    • Salvia Snack Bar