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Paseo Xaman-Ha Manzana 1 Lote 1, MX 77710 Playa del Carmen, Mexico – Show map
|Hacienda Suite (3 adults)|
|Riviera Junior Suite (3 Adults)|
|Riviera Junior Suite (2 Adults + 1 Child)||
|Riviera Junior Suite (1 Adult + 1 Child)||
|Hacienda Suite (1 adult + 1 child)||
|Riviera Junior Suite (2 Adults + 2 Children)||
|Deal of the Day|
|Standard Room (3 Adults)|
|Standard Room (1 Adult + 1 Child)||
|Riviera Junior Suite (3 Adults + 1 Child)||
|Standard Room (2 Adults + 1 Child)||
|Standard Room (2 Adults + 2 Children)||
|Riviera Junior Suite|
|Hacienda Suite (2 adults + 2 children)||
|Oceanfront Superior King Room - Adults Only|
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502 properties in Playa del Carmen
Including hotels, apartments, villas and more.
65 verified reviews
They speak your language
Sandos Playacar Beach Experience Resort's staff speaks: Italian, French, Spanish, English, German
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Outdoor Pool (all year), Grounds
Tennis Court, Golf Course (within 2 miles), Pool Table, Ping-Pong, Windsurfing, Darts, Canoeing, Diving, Snorkeling, Water Sports Facilities (on site), Sauna, Fitness Center, Solarium, Spa, Massage, Hot Tub, Turkish/Steam Bath, Private Beach Area, Bicycle Rental, Bikes Available (free), Game Room, Playground, Entertainment Staff, Nightclub/DJ
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant With Dining Menu, Buffet-Style Restaurant, Snack Bar
Wired internet is available in public areas and charges apply.
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Shuttle Service (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Designated Smoking Area
Italian, French, Spanish, English, German
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge when using existing beds.
One child from 2 to 12 years is charged 50 % of the room stay per night and person when using existing beds.
Any additional older children or adults are charged 85 % of the room stay per night per person when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 65 reviews
Value for money
Show reviews from:
On the beautiful Mayan Riviera, this 5-star resort is 6 miles from downtown Playa del Carmen. The beachfront resort features 13 pools, hot bathtubs and spacious suites with a private balcony.
Score from 237 reviews Very good
Featuring a spa, 8 restaurants and 2 outdoor pools, Sandos Caracol Eco Experience Resort is set on Playa del Carmen Beach, overlooking Cozumel Island.
Score from 53 reviews Excellent
On the beautiful Mayan Riviera and within walking distance of the famous Fifth Avenue promenade, this luxurious, all-inclusive beachfront resort offers exceptional service, first-class amenities and...
Score from 128 reviews Wonderful
Boasting instant beach access, numerous dining options and endless recreational activities, this family-friendly all-inclusive resort is situated in the Mayan Riviera and offers everything needed for...
Score from 25 reviews Excellent
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Lots of activities
The sales staff that wants us to spend 90 minutes to hear their promotion.
Food was great. Lunch in Med restaurant was fantastic.
Spirits were low quality. for 5 start all inclusive. Should be better. Main poor by pool needed upgrading. It was a like YMCA bar.
We typically travel to higher end facilities, so some of the ratings are hard to compare, but did feel the price was reasonable. We enjoyed the Asian restaurant, Cupcake Cafe, The Bagel Shop (but weird hours - doesn't open til 6:30pm for a bagel?) Teen club was popular with the kids. Solid location. We had a great trip.
Check in process, and attitudes or incompetence of many of the administration staff. Seemed to not understand we were their guests. They didn't have enough rooms so upgraded one of our rooms to Hacienda then tried to get us to move in 2 days and pack and unpack. Luckily the lady at helped with this quickly pulled back and didn't push this, but they do this so often they even have a standard form. Overall, the food was below average, and pretty mediocre liquor, but Dos Equies on tap was always cold.
Staff very accomodating, property had plenty to do.
First room sliding door not able to lock, safe was inoperable. Moved rooms, slight hassle but accomplished.
Location is exceptional. Adults only beach is large and well equipped. All beach parties finished at 11:00PM sharp. Beach gets cleaned every night. Hotel service and administration staff is very friendly. French restaurant is very exquisite. Mexican restaurant is very good. Transportation within resort - it has quite long property - well organized with Vans and golf carts. Service staff successfully resolves any technical (room) problems within 15-20 minutes.
WIFI is limited to the central administrative buildings and Royal Club member's area. Both breakfast / lunch buffet restaurants do not have air conditioned area. At 30C and high humidity it is not very comfortable. Room equipment is quite outdated, although it is very clean and well maintained. Theatre is not air conditioned.
Food was good, beach was real nice a lot of shade if wanted, lot of chairs
Beds were hard, kinda of ways to get to the beach but I was on the adult only side which is the farthest away
The beach was nice
Room flooded, smelt musty, buffet was not very good.
This was our second stay at Sandos, our first was a few years ago when we got married there. The staff is always amazing, so incredibly friendly and always so cheerful. The entertainment crew is always there to get you up and moving, but they aren't pushy. Chairs at the beach and the pools are plentiful. Tours are easily booked from the hotel. We went to Xcaret on this trip. Playacar is FAR better to stay at than in Cancun, if you ask me. You are in a private gated resort community, there is wildlife on the property without having to 'rough' it (The howler monkeys are adorable!) and since Sandos is at the end of Playacar, there is lots of beach to spread out on. The food is always great, whether you eat at a restaurant that requires reservations or the massive Festival buffet. Wait staff is always attentive while you eat and at the pools/beach. We will definitely be returning there anytime we plan on going to Mexico!
Sandos is pretty big, so they provide golf carts to transport you around the resort. Our last few days there, they were down to one working golf cart, which isn't a problem unless you aren't staying by the beach. Also, the last few days, none of the USD$ ATM's were working, so we had to resort to getting pesos from the front desk. It would have been nice to not be stuck with a lot of pesos before our return home.
Food was Ample, loved the monkeys,clean spacious rooms, cupcake café
Comfort of beachchairs
The staff, beach and food
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