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Paseo Xaman-Ha Manzana 1 Lote 1, MX 77710 Playa del Carmen, Mexico – Show map
|Hacienda Suite (3 adults)|
|Riviera Junior Suite (3 Adults)|
|Riviera Junior Suite (2 Adults + 1 Child)||
|Riviera Junior Suite (1 Adult + 1 Child)||
|Hacienda Suite (1 adult + 1 child)||
|Riviera Junior Suite (2 Adults + 2 Children)||
|Deal of the Day|
|Standard Room (3 Adults)|
|Standard Room (1 Adult + 1 Child)||
|Riviera Junior Suite (3 Adults + 1 Child)||
|Standard Room (2 Adults + 1 Child)||
|Standard Room (2 Adults + 2 Children)||
|Riviera Junior Suite|
|Hacienda Suite (2 adults + 2 children)||
|Oceanfront Superior King Room - Adults Only|
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478 properties in Playa del Carmen
Including hotels, apartments, villas and more.
132 verified reviews
They speak your language!
Sandos Playacar Beach Resort's staff speaks: Italian, French, Spanish, English, German
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Outdoor Pool (all year), Grounds
Tennis Court, Golf Course (within 2 miles), Pool Table, Ping-Pong, Windsurfing, Darts, Canoeing, Diving, Snorkeling, Water Sports Facilities (on site), Sauna, Fitness Center, Solarium, Spa, Massage, Hot Tub, Turkish/Steam Bath, Private Beach Area, Bicycle Rental, Bikes Available (free), Game Room, Playground, Entertainment Staff, Nightclub/DJ
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar
Wired internet is available in public areas and charges apply.
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Shuttle Service (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Designated Smoking Area
Italian, French, Spanish, English, German
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge when using existing beds.
One child from 2 to 12 years is charged 50 % of the room stay per night and person when using existing beds.
Any additional older children or adults are charged 85 % of the room stay per night per person when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 132 reviews
Value for money
Show reviews from:
On the beautiful Mayan Riviera, this 5-star resort is 6 miles from downtown Playa del Carmen. The beachfront resort features 13 pools, hot bathtubs and spacious suites with a private balcony.
Score from 355 reviews Very good
Next to the beach on the Mayan Riviera, the Royal Haciendas All Inclusive features luxury suites in tropical gardens.
Score from 74 reviews Excellent
On the Riviera Maya coast just steps from Playa del Carmen, this all-inclusive resort features beach-side villas surrounded by lush gardens, recreational activities and clear Caribbean waters.
Score from 42 reviews Very good
On a private beach in Cozumel, this all-inclusive resort features exceptional accommodations, endless activities, first-class amenities and is surrounded by a breathtaking natural environment.
Score from 170 reviews Very good
May 4, 2015
I think I paid too much for the extra child who was only ten.
You can actually get out by foot or bike and have access to many shops nearby.
April 9, 2015
Beds and pillows are very firm. We were in Tulum for four days prior to Playa del Carmen. It was our first time in the Yucatan peninsula, so we figured we'd give PDC a try. We figured it would be much more crowded, and it definitely lived up to its reputation, but not as bad as Cancun I'm sure. Maybe it was just the time of year (early April), but lots of seaweed and windier than expected. I should have known the photoshopped pictures you see on line are the exception and not the rule. Tulum over Playa del Carmen for sure if you like a more quiet and friendly atmosphere.
We booked last minute while at another location. We reserved just a standard room but when we checked in, they upgraded us to an upper level ocean front for the same price. Great friendly staff and great food for an "all inclusive".
April 9, 2015
We had to wait at least 25mn to get in the restaurants every time to have a meal.
April 4, 2015
Distance from the adult section to the beach.
Food and drinks were plentiful
March 25, 2015
Quite far from the center of Playa del Carmen- takes around 40 minutes to walk
Personell good, food delicious, night show good)
March 22, 2015
All the beverage is so cheap!!
The food it is great
February 26, 2015
The buffets, restaurants and the beach. It was a large property, but once you got used to where everything was, it met all of our expectations.
February 17, 2015
Waiting everywhere. Lack of organization. Empty restaurants with lines due to lack of personnel. No chairs in the beach. Need to pay for them to get any.
January 29, 2015
The security is a disaster. Everytime you got out of the facility, you have to fight with the securities to get in back. They are very rude and mean. I definitely do not recommend this facility!
January 19, 2015
All the stuff on the reception is terrible!!! They approach you as you own them something! Verry crouded, Beach is full, Food was very limited and not the best, all restaurants looks like a foodcort / very crouded. A lot of drunk people. Very noisy!
close to the sea
January 18, 2015
Rooms close to the beach are cheaper but much older and they smell. Also you won't have access to adult only section. Steaks at all restaurants are not eatable
The resort has different sections, for adult only and for families. You can have a very quite relaxing time at adult-only section yet go close to the beach and enjoy parting with your friends. The quality of food for an all inclusive resort is good especially the seafoods. You can enjoy a la carte restaurants with no need for any advance reservation. My favorite was Asian restaurant.
January 16, 2015
Poor Wifi kept cutting out and was not available in our room. The bed was hard and We felt a little intimidated with the pressure of discussing the Sandos Resorts and purchasing into a Time Share arrangement
Food and entertainment and service provided by staff
January 11, 2015
The bikes were really bad. The beach had too much stuff, a brownish algae???
The salsa and water aerobics at the beach and the pool.
January 4, 2015
Monkeys smeared poop on the buildings and peed on stair railings and it was not cleaned during my seven day stay. Spilled drinks in elevators were not cleaned. Pillows were hard and the A/C rattled so loudly we couldn't sleep with it on. There were not enough beach towels for the size of the resort. Had to stand in line for up to 15 minutes on several occasions waiting for towels and then they wanted to limit me to two towels even though there were three paying people in my party. The food all tasted the same - not good. Worst meal of the week was at the Mexican restaurant. We waited 2-1/2 hours to eat in the restaurant and our party of seven left after two bites. They can't do Mexican food well and they are Mexican - it's almost like they were trying to make it bad so they could force people to the buffets. Very, very few staff members spoke English. No service whatsoever. At other all-inclusives where I have stayed, the staff goes all out - not the case here. Once you are checked in and have paid, they are done helping you.
Beach is large. Lots of activities throughout the day.
December 1, 2014
Too many people and the music a little too loud by the pool and on the beach.
Overall my family and I had a wonderful time.
November 26, 2014
The food was very average...we have stayed at many 4 star all inclusives and Sandos rates near the bottom for food quality. We both got very sick for 2 days and ate/drank nowhere except the resort. No staff asked how our trip went...not even when we checked out...will not return
The resort was fairly clean and staff were friendly...beach was nice....no reservations required for a la cartes..Michael Jackson show very good
October 11, 2014
The sales staff that wants us to spend 90 minutes to hear their promotion.
Lots of activities
June 30, 2014
Spirits were low quality. for 5 start all inclusive. Should be better. Main poor by pool needed upgrading. It was a like YMCA bar.
Food was great. Lunch in Med restaurant was fantastic.
June 2, 2014
Check in process, and attitudes or incompetence of many of the administration staff. Seemed to not understand we were their guests. They didn't have enough rooms so upgraded one of our rooms to Hacienda then tried to get us to move in 2 days and pack and unpack. Luckily the lady at helped with this quickly pulled back and didn't push this, but they do this so often they even have a standard form. Overall, the food was below average, and pretty mediocre liquor, but Dos Equies on tap was always cold.
We typically travel to higher end facilities, so some of the ratings are hard to compare, but did feel the price was reasonable. We enjoyed the Asian restaurant, Cupcake Cafe, The Bagel Shop (but weird hours - doesn't open til 6:30pm for a bagel?) Teen club was popular with the kids. Solid location. We had a great trip.
April 24, 2014
First room sliding door not able to lock, safe was inoperable. Moved rooms, slight hassle but accomplished.
Staff very accomodating, property had plenty to do.
April 22, 2014
WIFI is limited to the central administrative buildings and Royal Club member's area. Both breakfast / lunch buffet restaurants do not have air conditioned area. At 30C and high humidity it is not very comfortable. Room equipment is quite outdated, although it is very clean and well maintained. Theatre is not air conditioned.
Location is exceptional. Adults only beach is large and well equipped. All beach parties finished at 11:00PM sharp. Beach gets cleaned every night. Hotel service and administration staff is very friendly. French restaurant is very exquisite. Mexican restaurant is very good. Transportation within resort - it has quite long property - well organized with Vans and golf carts. Service staff successfully resolves any technical (room) problems within 15-20 minutes.
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