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Paseo Xaman-Ha Manzana 1 Lote 1, MX 77710 Playa del Carmen, Mexico – Show map
|Hacienda Suite (3 adults)|
|Riviera Junior Suite (3 Adults)|
|Riviera Junior Suite (2 Adults + 1 Child)||
|Riviera Junior Suite (1 Adult + 1 Child)||
|Hacienda Suite (1 adult + 1 child)||
|Riviera Junior Suite (2 Adults + 2 Children)||
|Deal of the Day|
|Standard Room (3 Adults)|
|Standard Room (1 Adult + 1 Child)||
|Riviera Junior Suite (3 Adults + 1 Child)||
|Standard Room (2 Adults + 1 Child)||
|Standard Room (2 Adults + 2 Children)||
|Riviera Junior Suite|
|Hacienda Suite (2 adults + 2 children)||
|Oceanfront Superior King Room - Adults Only|
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490 properties in Playa del Carmen
Including hotels, apartments, villas and more.
119 verified reviews
They speak your language!
Sandos Playacar Beach Resort's staff speaks: Italian, French, Spanish, English, German
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Outdoor Pool (all year), Grounds
Tennis Court, Golf Course (within 2 miles), Pool Table, Ping-Pong, Windsurfing, Darts, Canoeing, Diving, Snorkeling, Water Sports Facilities (on site), Sauna, Fitness Center, Solarium, Spa, Massage, Hot Tub, Turkish/Steam Bath, Private Beach Area, Bicycle Rental, Bikes Available (free), Game Room, Playground, Entertainment Staff, Nightclub/DJ
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar
Wired internet is available in public areas and charges apply.
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Shuttle Service (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Designated Smoking Area
Italian, French, Spanish, English, German
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge when using existing beds.
One child from 2 to 12 years is charged 50 % of the room stay per night and person when using existing beds.
Any additional older children or adults are charged 85 % of the room stay per night per person when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 119 reviews
Value for money
Show reviews from:
On a secluded private beach, only minutes from the village Playa del Carmen, this all-inclusive resort features spacious accommodations, modern amenities and is close to many area attractions.
Score from 81 reviews Very good
Just steps from the beach and next to the Sandos Playacar Beach Resort & Spa, this adults-only resort in Playa del Carmen provides enjoyable facilities and an extensive selection of restaurants.
Score from 30 reviews Good
Featuring a spa, 8 restaurants and 2 outdoor pools, Sandos Caracol Eco Resort is set on Playa del Carmen Beach, overlooking Cozumel Island. Its rooms have balconies overlooking the Caribbean Sea.
Score from 59 reviews Very good
This elegant and sophisticated property in Playa del Carmen has an outdoor swimming pool, free Wi-Fi access, and is located only 170 yards from vibrant 5th Avenue and 32.8 ft from the white-sand...
Score from 80 reviews Very good
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The buffets, restaurants and the beach. It was a large property, but once you got used to where everything was, it met all of our expectations.
Waiting everywhere. Lack of organization. Empty restaurants with lines due to lack of personnel. No chairs in the beach. Need to pay for them to get any.
The security is a disaster. Everytime you got out of the facility, you have to fight with the securities to get in back. They are very rude and mean. I definitely do not recommend this facility!
close to the sea
All the stuff on the reception is terrible!!! They approach you as you own them something! Verry crouded, Beach is full, Food was very limited and not the best, all restaurants looks like a foodcort / very crouded. A lot of drunk people. Very noisy!
The resort has different sections, for adult only and for families. You can have a very quite relaxing time at adult-only section yet go close to the beach and enjoy parting with your friends. The quality of food for an all inclusive resort is good especially the seafoods. You can enjoy a la carte restaurants with no need for any advance reservation. My favorite was Asian restaurant.
Rooms close to the beach are cheaper but much older and they smell. Also you won't have access to adult only section. Steaks at all restaurants are not eatable
Food and entertainment and service provided by staff
Poor Wifi kept cutting out and was not available in our room. The bed was hard and We felt a little intimidated with the pressure of discussing the Sandos Resorts and purchasing into a Time Share arrangement
The salsa and water aerobics at the beach and the pool.
The bikes were really bad. The beach had too much stuff, a brownish algae???
Beach is large. Lots of activities throughout the day.
Monkeys smeared poop on the buildings and peed on stair railings and it was not cleaned during my seven day stay. Spilled drinks in elevators were not cleaned. Pillows were hard and the A/C rattled so loudly we couldn't sleep with it on. There were not enough beach towels for the size of the resort. Had to stand in line for up to 15 minutes on several occasions waiting for towels and then they wanted to limit me to two towels even though there were three paying people in my party. The food all tasted the same - not good. Worst meal of the week was at the Mexican restaurant. We waited 2-1/2 hours to eat in the restaurant and our party of seven left after two bites. They can't do Mexican food well and they are Mexican - it's almost like they were trying to make it bad so they could force people to the buffets. Very, very few staff members spoke English. No service whatsoever. At other all-inclusives where I have stayed, the staff goes all out - not the case here. Once you are checked in and have paid, they are done helping you.
Overall my family and I had a wonderful time.
Too many people and the music a little too loud by the pool and on the beach.
The resort was fairly clean and staff were friendly...beach was nice....no reservations required for a la cartes..Michael Jackson show very good
The food was very average...we have stayed at many 4 star all inclusives and Sandos rates near the bottom for food quality. We both got very sick for 2 days and ate/drank nowhere except the resort. No staff asked how our trip went...not even when we checked out...will not return
Lots of activities
The sales staff that wants us to spend 90 minutes to hear their promotion.
Food was great. Lunch in Med restaurant was fantastic.
Spirits were low quality. for 5 start all inclusive. Should be better. Main poor by pool needed upgrading. It was a like YMCA bar.
We typically travel to higher end facilities, so some of the ratings are hard to compare, but did feel the price was reasonable. We enjoyed the Asian restaurant, Cupcake Cafe, The Bagel Shop (but weird hours - doesn't open til 6:30pm for a bagel?) Teen club was popular with the kids. Solid location. We had a great trip.
Check in process, and attitudes or incompetence of many of the administration staff. Seemed to not understand we were their guests. They didn't have enough rooms so upgraded one of our rooms to Hacienda then tried to get us to move in 2 days and pack and unpack. Luckily the lady at helped with this quickly pulled back and didn't push this, but they do this so often they even have a standard form. Overall, the food was below average, and pretty mediocre liquor, but Dos Equies on tap was always cold.
Staff very accomodating, property had plenty to do.
First room sliding door not able to lock, safe was inoperable. Moved rooms, slight hassle but accomplished.
Location is exceptional. Adults only beach is large and well equipped. All beach parties finished at 11:00PM sharp. Beach gets cleaned every night. Hotel service and administration staff is very friendly. French restaurant is very exquisite. Mexican restaurant is very good. Transportation within resort - it has quite long property - well organized with Vans and golf carts. Service staff successfully resolves any technical (room) problems within 15-20 minutes.
WIFI is limited to the central administrative buildings and Royal Club member's area. Both breakfast / lunch buffet restaurants do not have air conditioned area. At 30C and high humidity it is not very comfortable. Room equipment is quite outdated, although it is very clean and well maintained. Theatre is not air conditioned.
Food was good, beach was real nice a lot of shade if wanted, lot of chairs
Beds were hard, kinda of ways to get to the beach but I was on the adult only side which is the farthest away
The beach was nice
Room flooded, smelt musty, buffet was not very good.
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