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Boulevard Kukulcan Km 14.5 Retorno del Rey Lote 38 & 38B, 77500 Cancún, Mexico – Show map
Excellent location – rated 9.3/10! (score from 234 reviews)
Rated by guests after their stay at Secrets The Vine Cancun All Inclusive - Adults Only.
|Preferred Master Suite with Ocean View|
|Club Junior Suite with Ocean View|
|Honeymoon Suite with Ocean View|
|Club Honeymoon Suite Ocean Front|
|Preferred Deluxe Room with Ocean View|
|Club Honeymoon Suite with Ocean View|
|Honeymoon Suite Ocean Front|
|Master Suite with Ocean View|
|Deluxe Room with Ocean View|
|Junior Suite with Ocean View|
|Preferred Master Suite - Ocean Front|
|Master Suite Ocean Front|
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202 properties in Cancún
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235 verified reviews
They speak your language!
Secrets The Vine Cancun All Inclusive - Adults Only's staff speaks: Spanish, English
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Outdoor Pool (all year), Terrace, Sun Deck
Golf Course (within 2 miles), Pool Table, Ping-Pong, Diving, Sauna, Fitness Center, Spa, Massage, Private Beach Area, Karaoke, Entertainment Staff, Evening Entertainment
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar, Special Diet Meals (upon request)
WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not possible) and charges may apply.
Room Service, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Private Check-in/Check-out, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Adults Only
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
Children cannot be accommodated at the hotel.
One additional child or adult is charged 90 % of the room stay per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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We traveled with 10 people and we all had some variation of a stomach issue.
Pools Staff friendly All inclusive is high quality including decent import wine. Beach-front. Room quality. Valet parking. Entertainment. No kids! Food & variety - 7 restaurants!
Waiting for restaurant lines Over-priced maybe if you don't eat/drink your way to obesity! May feel a bit busy in bars.
very modern and luxury
too many people and expensive.
everythig was great, food, service, pools, gym, rooms We're bigger than most other resorts I've been to.
Beautiful room, balcony, and view. Food was great.
We found a left over, opened bottle of soda in our mini fridge and the wifi reception was really spotty. Service was okay. I found tipping is a huge must for great service, even though it's against policy.
Everything, one of the best chinese restaurants in my life in terms of food, excellent staff behavior and they respect you
Too big and crowded, lot of lines.
The Hotel was very nice and clean with accomidating staff.
I didnt like the preasure in the sells of AM resorts, Spa treatments, and Tequilla at lunch. I was trying to be sold a bottle of tequilla at lunch for $350US (no sell) I noticed the same bottle for sell at the airport for $220US. Thank God I didnt fall for the sells pitch! I am on somewhat of a high end vacation. I want to relax and enjoy my vacation with my family and not be subject to a sells pitch!!
The food was amazing especially in the italian restaurant, and the staff at the pool was the best.
The waiting list for the restaurants. Reservations should be open from the same day in the morning, at the lobby.
Clean, everything is new
Very Poor Service for Dinner, Waiter never treat you seriously if you won't buy wine from them. The force you to buy it every night, if you don't buy, they even DO NOT serve your entree until you wait for about 1.5 hours. It's our honeymoon and we paid all-inclusive for the stay, but they force us every night and provide such poor service. Also when we have the room, we found out that our room is not ocean view room, it's more like another hotel's rooftop view in front of us and block the ocean. We went downstairs to ask for an exchange, however the staff at check in told us this is what we deserve, they will cancel it and ask us go to find another hotel . COME ON!!!!!!!! IT'S CHRISTMAS AND OUR HONEYMOON!!!!!!!!!!!! THEY WANT TO KICK US OUT??????
We have just come home from this hotel and I can honestly say it's the best hotel I have stayed in 5* luxury all the way
Never expected an all-in with such class! I can recommend it to everyone.
not found poor point. good restaurant and facility. recommend to book upper gread room, value for a bit additional cost.
Beach and rooms were nice.
Staff, food, watered down cocktails.
Everything. I LOVED THIS HOTEL! Staff were just amazing. We went as a Preferred guest & had a Butler who was just beautiful - Emilio. Good choice of restaurants and bars. Breakfast buffet was fantastic. Selection of all inclusive wine was good. If you tire of these - excellent wine selection to purchase. Comfy beds & pillows. Stunning beach with white sand & crystal clear water. 3 pools to choose from all with bar service. Daily entertainment. We saw a fab Mayan show with Mexican banquet by the pool on our last night. I also had one of the best massages ever by Joel at spa. Plus after travelling the States for 3 weeks, the all inclusive thing blew my mind. Do still tip - it's very much appreciated.
Nothing. If I had to be the most picky person in the world, we didn't have a good dessert.(I can't believe I'm writing this.) All feedback is good feedback. I love dessert but I found the ones I had chosen a little too rich. Still, pastries at cafe were delish. My main gripe - we didn't stay there long enough! You will be kicking yourself if you stay less than a week.
Staff was super friendly Food was excellent. Definitely will stay here again.
The hotel was clean the food was okay the pool is nice and the beach was nice
Worse Internet I have ever had and they could not do anything about it the staff was not trained and they were not responsive to your needs the food was just okay I would never stay here again
I loved everything: hotel, pools, room, restaurantes and services.
Some points could improve a little bit. Our shower had some problems, and in one of the restaurante, Bluewater Grill the service was not so good as in the other restaurants.
Great staff Fabulous cocktail and drinks selection God selection of restaurants Breakfast amazing Pool area and rooms were lovely
Wifi was a bit patchy, but good when it worked Hubby thought food choices were ok - but there was ample choice
Food options, bar service, attitude of employees, in hotel promotions for guests were tasteful
WIFI-It needs to made clearer that when you change locations within the hotel, your wifi needs to change. I went to concierge desk 3 times to get phones on line. I will be pissed if my att got me at foreign roaming rate. TV- I understand about 90% of your guests are English speaking yet most of your TV programming was in Spanish. Also your satellite system was weak. Weak signals often stopped the program and went to a blank screen. Watching a program, getting it in its entirety, was impossible. Pool aerobics were loud and obno.
Fantastic food, lively atmosphere, friendly staff
Efforts to upsell to premium wines and spa treatments were tedious, wifi was patchy at best.. But these are relatively minor issues in the scheme of things!
The staff treated us A1 all the way. Definitely going back next year!
Value Service Accommodations Food Amenities
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