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Boulevard Kukulcan Km 14.5 Retorno del Rey Lote 38 & 38B, 77500 Cancún – Show map
Excellent location – rated 9.3/10! (score from 116 reviews)
Rated by guests after their stay at Secrets The Vine Cancun All Inclusive - Adults Only.
|Preferred Master Suite with Ocean View|
|Club Junior Suite with Ocean View|
|Honeymoon Suite with Ocean View|
|Club Honeymoon Suite Ocean Front|
|Preferred Deluxe Room with Ocean View|
|Club Honeymoon Suite with Ocean View|
|Honeymoon Suite Ocean Front|
|Master Suite with Ocean View|
|Deluxe Room with Ocean View|
|Junior Suite with Ocean View|
|Preferred Master Suite - Ocean Front|
|Master Suite Ocean Front|
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202 properties in Cancún
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116 verified reviews
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Secrets The Vine Cancun All Inclusive - Adults Only's staff speaks: Spanish, English
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Outdoor Pool (all year), Terrace, Sun Deck
Golf Course (within 2 miles), Pool Table, Ping-Pong, Diving, Sauna, Fitness Center, Spa, Massage, Private Beach Area, Karaoke, Entertainment Staff, Evening Entertainment
Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu, Buffet-Style Restaurant, Snack Bar, Special Diet Meals (upon request)
Free! WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not possible) and charges may apply.
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Private Check-in/Check-out, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Adults Only
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children cannot be accommodated at the hotel.
One additional child or adult is charged 90 % of the room stay per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the credit cards for more info.
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Staff Cleanliness Sports Book in the Sports Bar Dinners are great food. Quick lunch and breakfast service 24 hour room service was included
Must request premium alcohol each time. "I will have another" just gets you the same drink with base alcohol. Lunches and Breakfast food is quick service but not as high quality food as dinner. Dinner slow service but great food. 24 hour room service takes 50 mins so plan ahead.
Very exclusive hotel The service there is amazing
Everything is just great
Nice beech, water very clear, pools and fitness and SPA are great.
Cocktails not strong enough, quality food not on the top level.
The food and drink are excellent. The all-inclusive package gets you unlimited top-shelf liquor and access to all-you can eat at the several restaurants. The staff are all very well-trained and extremely friendly; I actually wanted to tip many of them for the quality of service, although this is not at all required. The spa, although extra, is of excellent quality for massage, wraps, and sauna/steam bath/ hot tub experience. I cannot think of much to improve on with this property -- it was a wonderful getaway for a long weekend that I highly recommend!
There was the inevitable approach for interest in a time-share, but I did love that (at least in our case) there was an initial "probing" at check in that felt like absolutely no-pressure. We felt free to say no (and did) to the offer to have a 1.5 hour presentation at breakfast, although the offer of a $250 credit if we did so was tempting, and we may have accepted if we were spending more time. Also, to be fair, I can see how this property might get crowded at the very highest season, but when we were there the amount of people was just right.
You are truly treated as VIP! Every employee looks you in the eyes, smiles and greats you! The club access pool is amazing and our waitress Wendy and host Alex were the best!
Internet would go in and out, but at least it is included at no extra cost.
Our Butler Miriam Location Amenities Food Restaurants-No reservations No wrist bands
People saved chairs ands seats at the beach and pool area for hours before using them.
The hotel is very comfortable. All staffs are very friendly, active and passional. We have been updated to Honey Moon Suite Room, the room is very charming! We like them all.
The scale of hotel is small, it is too close with neighbor hotel.
Food/top shelf liquor
Poor room with cell phone stuck in toilet from previous guest. Hours of messy trouble. Shower flooded entire room on same day as toilet mess. No management interest in hearing /reacting to our plight.
Awesome staff. Great food and most of all, lovely beach (just beautiful blue and clean beach).
Everything was just way over prices. We are talking about rip off. $38 for a tanning lotion which is $9 at the pharmacy cross the street. Also, the $200 or $400 coupon they give u (resort money) is good for nothing :( They put so much fresking restriction on it that makes u wanna throw up. Spa, rip off. $285 for a massage?!!! Gimme a freaking break. We are taking about Mexico, not France!!!!! All the coupons are just BS and a way for u to spend more money. Everyone is trying to upsell something is like annoying. It takes a way the 5 start hotel.
The staff was very friendly and incredibly helpful!
It was a bit pricey.
It's so beautiful. Staff is warm and friendly. The food is good. Highly recommend this place!
The balcony looked like it hadn't been swept or mopped in ages. They sent someone immediately to clean it upon request.
Hotel was just perfect the difference was the service. Out of this world!!!
Very personalized service
Beautiful resort. Food was great.
Dress code for restaurants.
Nice property, but only relative to all the other old hotels in the area. This would be a very regular hotel in a different area like Las Vegas, New York, etc.
Horrible customer service. Very poor systems - only once in five meals was our meal delivered as ordered. They make excuses when things go wrong, don't take ownership when they mess up. Spent out first day waiting over 3 hours in lobby for check-in. Gave us a cheese and crackers plate in our room (at an all inclusive resort lol) to say sorry. Pathetic. Will never stay at a Secrets, Dreams, etc resort again due to the poor service and systems. This is a 2-star company with some nice buildings.
The staff treated us like royalty.
The entire hotel is spotless and the staff is extremely accommodating, hard working, and very pleasant to interact with. I frequent 5 star hotels and this one now tops the list. The food is simply exquisite in ALL cafés and ALL restaurants.
Wi-Fi was somewhat spotty but that did not disturb us much at all.
the hotel is an excellent property . actually, it is one of the best I have stayed in during my life. the hotel is new , clean and large . it have been designed with a modern design ; as you can see sharp edges allover the corners and columns. the food is amazing with all kinds of restaurants they have. starting from the asian , italian , grill, see food and of course Mexican. the pools is nice and clean . they do BBQ every day for lunch at the pool and sometimes they do the Paella which is a Spanish dish. it is All inclusive hotel which means it includes all food and beverages during your stay. a long with the restaurants there are bars and cafes. they activities they do during the day starting from beach volley ball to water aerobic are so amazing!
I found the price a bit high even with the services provided. workers expect tips for every move they do ; which mean you may have to carry cash with you when you move around the hotel . the internet in the room was not consistent and was interrupted every once and a while .the most annoying thing I found is the noise; the hard rock hotel is immediately next to the hotel and they are making outdoor music parties almost every night with a lot of noise that can extend beyond midnight. during my stay people were coming as groups with a lot of noise in the corridors and they were gathering and laughing in the balcony even at 3 am !! the hotel response was diplomatic as we continued to have the noise for 3 consecutive nights. during my stay there was a coupon of 200$ credit. although there are limitations for how much you can use for some services, I feel it was a big lie. for example , you can have 40$ off for the massage. but they are making offers every day for spa services and can reach 30% off. so no use for the coupons.
The Guest rooms were laid out very well and spacious. The sea views were fantastic from the Guest room. We enjoyed the excellent service given by Alex and Abiel at the Executive Pool bar and Sebastian at the outdoor terrace.
The high turnover of staff since the property opened has resulted in inconsistencies in service provided to the Guests as the proper training of the new staff has not taken place. The Guest rooms were not inspected prior to arrival as within the first hours we had to have the mini bar changed as it was not working and the lighting repaired. Upon waking one morning the water coming out of the taps was a sandy brown color and when reported the Guest services staff was not aware of the issue and could not provide an explanation or cause. Through numerous calls it was determined that the piping broke and needed to be be repaired for the entire building. Again training into how to respond to Guest questions and communication with the departments was an issue.
Confortable room, great room service. The bar service was excellent.
Wifi was not available at the room. The restaurants could have a bigger variety of food.
Staff and service
More options for breakfast which open a bit early.
We liked almost everything. The location, the room, the staff and the restaurants were all first rate.
The wifi let you only connect 1 device at a time in the room and the evening entertainment was a bit repetitive.
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