There was nothing not to like. Everything from the beginning till the end of our stay was great.
We booked a Grand Deluxe Room because we wanted to have a view of Paseo de la Reforma from the room. And we were not disappointed. Walking through the hotel you see the care they take in providing a great experience for the guests, from the fresh flowers everywhere, to the nice fragrance they use in the hotel’s halls.
This hotel is outstanding in every way! From the moment we arrived to the moment we left the hotel, the level of service provided was excellent. It is great to be greeted every time by your name when you cross staff as you enter or exit the hotel. If there is one thing to describe this hotel is excellent service.
The room was very well appointed and it is the little details that make this place so much better than other 5-star hotels I have stayed in. The bathroom was large with toiletries by Rémede, with a GREAT rain shower, plenty of towels, slippers and bathrobe. The bathroom TV (in the mirror) was great to keep watching the news while brushing your teeth, etc.
There is a large closet with lots of hangers and drawers. Even an umbrella to take with you when its raining! The usual electronic safe, a great minibar, a big flat screen TV in the room, and an electronic control for lights, etc.
The beds are VERY comfortable, with nightly turndown, with a chocolate and two water bottles on the night stand (for when you get thirsty in the night) … and let’s not forget having the newspaper delivered every morning to your room door.
Security is very high in this hotel.
There is an indoor pool and two jacuzzis, as well as the spa and a gym on the 15th floor. I highly recommend using them.
The hotel’s location is very good, and there are many restaurants nearby. The hotel itself has two, “Diana” and “J&G Grill”, which is so good that we went there twice.
We will definitely make the St. Regis our first choice whenever we travel again to Mexico City, and will definitely try other St. Regis properties around the world.