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Free WiFi Guests consistently rate the WiFi as excellent Free parking

Activities:

Fitness Center Spa Hot Tub
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Newest reviews for Sun Palace - All Inclusive

  • Anonymous
      United States of America
    August 7, 2014

    Rooms are nice. That's about it.

    Service from management is the worst I've experienced. It was my birthday and honeymoon and they just made you feel like $ sign instead of a person. After they made several huge mistakes they would just say " I'm sorry" and make a half @$$ attempt at correcting things only to still make things bad. My wife and I are really easy going and are still in shock of the treatment we received. Never again.

    3.8

  • Ghanim
      United States of America
    July 6, 2014

    Marcelo-made us feel very comfortable, extremely nice and entertaining to talk to.

    10

  • Bruce
      United States of America
    June 1, 2014

    We spent Memorial Day weekend in Cancun and enjoyed every moment of the trip. Once you arrive at the Sun Palace; the hotel staff makes you feel right welcome. The check in is quick and efficient. The rooms are in good condition and very comfortable. Great views! The hotel has a turn down service in the evening and a staff member will check and see if you need your refrigerator re-stocked. The hotel also has a transportation service that will take you to and from the airport for a nominally fee. The transportation is outside, to the right after you clear customs. The food at Sun Palace is excellent as is the staff that works in all the restaurants. We will defiantly return to the Sun Palace. I asked for a room on the higher floors to take full advantage of the view

    Once you clear customs, put your blinders on, because there will be people pretending to be looking out for you and checking to make sure you have transportation to your hotel. They have no interest in this; the only interest is getting you hooked on a timeshare. So be aware of that. I am not sure why the airport allows this to happen to their visitors.

    10

  • Stephen
      United States of America
    May 18, 2014

    pretty much everything!

    10

  • Rebecca
      United States of America
    May 10, 2014

    Very clean hotel. The food is good with steak and seafood made to order.

    The hotel grounds are small overall. Chairs by the pool difficult to find, even when showing up early (9am).

    7.9

  • Anonymous
      United Kingdom
    April 28, 2014

    Beach, pool areas, varied restaurants, service; all excellent.

    Evening entertainment was poor. Only one bar so there was nowhere to have a drink if you did not want to take part in the entertainment.

    9.6

  • Andor
      United States of America
    March 6, 2014

    climate, local people, Caribean see, food, MEXICO!!!!!!!!!!!

    I did not have enough cash with me to buy a timeshare....but it will be done soon!!!!!

    10

  • Anonymous
      United Arab Emirates
    February 23, 2014

    Staff, location, view from room, steack restaurant!

    Maids services, cleaning was not consistant

    9.6

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