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Boulevard Kukulcan Km 20 Hotel Zone, 77500 Cancún, Mexico – Show map
|Grand Level Suite – Ocean View|
|Deluxe Room (2 Adults)|
|Junior Suite with Ocean View (2 Adults)|
|Superior Room with Ocean View (2 Adults)|
|Concierge Level Room (2 Adults)|
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209 properties in Cancún
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34 verified reviews
The staff speaks English
Sun Palace - All Inclusive's staff speaks: Spanish, English
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Sauna, Fitness Center, Spa, Massage, Hot Tub, Indoor Pool
Food & Drink
Restaurant, Bar, Breakfast in the Room
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Chapel/Shrine, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
Children cannot be accommodated at the hotel.
Cribs are not available.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 34 reviews
Value for money
Show reviews from:
This beachfront resort is a 15 minute drive from the Cancun International Airport. The resort features massage services, and nightly entertainment.
Score from 177 reviews Excellent
Featuring an outdoor pool, Real Inn Cancún by Camino Real is in Cancún, just over half a mile from the beach and 2 miles from Plaza Caracol shopping center.
Score from 388 reviews Excellent
Comfort Inn Cancún Aeropuerto is a 5 minute drive from Cancun International Airport and offers free airport shuttle service. There is a 24-hour front desk, free Wi-Fi and free parking.
Score from 1633 reviews Good
With breathtaking views of the Caribbean Sea, this adults-only all-inclusive resort and spa features endless activities and entertainment, luxurious accommodations and personalized services.
Score from 193 reviews Wonderful
February 28, 2015
Everything was great, the staff was amazing, but the WiFi was off the charts great everywhere on site.
February 6, 2015
The patio doors wouldn't close. The safe deposit box was smashed and unusable and we had to share a key with another room as there wasn't enough keys!!!
The location was a dream
December 25, 2014
There need develop more varieties of dish
The staff there is really great!!!They help you since you enter the hotel.
November 30, 2014
Poor quality of food. Poor / slow service when ordering from menus in restaurants. Resort credits system - dig a little deeper and you'll understand what I mean. The initial hard sell to try and get you to attend sales presentations at another Palace hotel.
Nice room. Majority of staff were helpful and friendly. Excellent wifi - even works on the beach. Concierge area on beach (gets the sun for longer).
November 6, 2014
Flood and personnel
August 7, 2014
Service from management is the worst I've experienced. It was my birthday and honeymoon and they just made you feel like $ sign instead of a person. After they made several huge mistakes they would just say " I'm sorry" and make a half @$$ attempt at correcting things only to still make things bad. My wife and I are really easy going and are still in shock of the treatment we received. Never again.
Rooms are nice. That's about it.
July 6, 2014
Marcelo-made us feel very comfortable, extremely nice and entertaining to talk to.
June 1, 2014
Once you clear customs, put your blinders on, because there will be people pretending to be looking out for you and checking to make sure you have transportation to your hotel. They have no interest in this; the only interest is getting you hooked on a timeshare. So be aware of that. I am not sure why the airport allows this to happen to their visitors.
We spent Memorial Day weekend in Cancun and enjoyed every moment of the trip. Once you arrive at the Sun Palace; the hotel staff makes you feel right welcome. The check in is quick and efficient. The rooms are in good condition and very comfortable. Great views! The hotel has a turn down service in the evening and a staff member will check and see if you need your refrigerator re-stocked. The hotel also has a transportation service that will take you to and from the airport for a nominally fee. The transportation is outside, to the right after you clear customs. The food at Sun Palace is excellent as is the staff that works in all the restaurants. We will defiantly return to the Sun Palace. I asked for a room on the higher floors to take full advantage of the view
May 18, 2014
pretty much everything!
May 10, 2014
The hotel grounds are small overall. Chairs by the pool difficult to find, even when showing up early (9am).
Very clean hotel. The food is good with steak and seafood made to order.
April 28, 2014
Evening entertainment was poor. Only one bar so there was nowhere to have a drink if you did not want to take part in the entertainment.
Beach, pool areas, varied restaurants, service; all excellent.
March 6, 2014
I did not have enough cash with me to buy a timeshare....but it will be done soon!!!!!
climate, local people, Caribean see, food, MEXICO!!!!!!!!!!!
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