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Boulevard Kukulcan Km 20 Hotel Zone, 77500 Cancún, Mexico – Show map
|Grand Level Suite – Ocean View|
|Deluxe Room (2 Adults)|
|Junior Suite with Ocean View (2 Adults)|
|Superior Room with Ocean View (2 Adults)|
|Concierge Level Room (2 Adults)|
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211 properties in Cancún
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22 verified reviews
They speak your language!
Sun Palace - All Inclusive's staff speaks: Spanish, English
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Sauna, Fitness Center, Spa, Massage, Hot Tub, Indoor Pool
Food & Drink
Restaurant, Bar, Breakfast in the Room
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Chapel/Shrine, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children cannot be accommodated at the hotel.
Cribs are not available.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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Flood and personnel
Rooms are nice. That's about it.
Service from management is the worst I've experienced. It was my birthday and honeymoon and they just made you feel like $ sign instead of a person. After they made several huge mistakes they would just say " I'm sorry" and make a half @$$ attempt at correcting things only to still make things bad. My wife and I are really easy going and are still in shock of the treatment we received. Never again.
Marcelo-made us feel very comfortable, extremely nice and entertaining to talk to.
We spent Memorial Day weekend in Cancun and enjoyed every moment of the trip. Once you arrive at the Sun Palace; the hotel staff makes you feel right welcome. The check in is quick and efficient. The rooms are in good condition and very comfortable. Great views! The hotel has a turn down service in the evening and a staff member will check and see if you need your refrigerator re-stocked. The hotel also has a transportation service that will take you to and from the airport for a nominally fee. The transportation is outside, to the right after you clear customs. The food at Sun Palace is excellent as is the staff that works in all the restaurants. We will defiantly return to the Sun Palace. I asked for a room on the higher floors to take full advantage of the view
Once you clear customs, put your blinders on, because there will be people pretending to be looking out for you and checking to make sure you have transportation to your hotel. They have no interest in this; the only interest is getting you hooked on a timeshare. So be aware of that. I am not sure why the airport allows this to happen to their visitors.
pretty much everything!
Very clean hotel. The food is good with steak and seafood made to order.
The hotel grounds are small overall. Chairs by the pool difficult to find, even when showing up early (9am).
Beach, pool areas, varied restaurants, service; all excellent.
Evening entertainment was poor. Only one bar so there was nowhere to have a drink if you did not want to take part in the entertainment.
climate, local people, Caribean see, food, MEXICO!!!!!!!!!!!
I did not have enough cash with me to buy a timeshare....but it will be done soon!!!!!
Staff, location, view from room, steack restaurant!
Maids services, cleaning was not consistant
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