Bel Air Collection and Spa Cancun Resort  

The front desk staff were excellent. Extremely nice, professional and with a true "customer in focus" attitude!

Actually, we had booked 7 nights but decided to check out five hours after arriving so we stayed the night and left first thing in the morning. The hotel is pretty old and in need/undergoing some restoration. The advertised facilities (E.G. gym) is honestly a joke. There's a former hotel room (290 sqft) where a few old exercise items have been put in. The pool are is very designed but everything looks old and worn. It's just not "fresh" and it doesn't feel clean. The pictures on this, and the hotel's web site simply does not tell the truth.

The beach and pool.

The decor is creepy. It looks like a badly decorated motel, rather than a four star hotel.

The food was awful.

We were very dissapointed with our stay at the Bell Air Resort. We liked the spa and pool area, however, the overall attitude of the staff and the quality of the food were dissapointing and not worth the money spent. We are now staying at the Le Meridien and it is the same price, only much much better.

Very disappointed. We booked 3 nights there in a ocean view king size bed deluxe. However when we arrived at 10 pm, they told us there was no ocean view room available and could only give us double bed lagoon view room without any compensation. We wanted to talk with their manager but she refused to talk to us. Another staff came and said he could give us back 12 usd for difference in price. But the price he quoted for double room is the last minute price and I booked the hotel 10 days ago. We felt very unfair but they refused to compensate any more. They said , we only have this room. Take it or leave it. Their attitude is very bad either.

Location, pool, in front of beach side, manager on duty support, bice stuff in pool bar.

"Best rooms" are far to be the best; bell boys were sleepy when we arrived, so nobody help us with the luggage; no sleepers in the room.

My favorite thing about this resort was the infinity pool overlooking the ocean/beach. Also, I enjoyed sharing breakfast with my husband while sitting in what I call a pool restaurant (your chairs and table sit in the water) while dining and soaking up the rays-totally awesome! Lastly, the hotel goes the extra mile on providing comfy lounge chairs in the lobby, poolside, and on the beach. Great location- close to the airport.

We had a poor night sleep since our air conditionaing was not working. We had a maintenance man come at 3:00 am to work on and he could not fix. At 3:30 we asked to be moved to another room so packed up our bags and moved. Since we did not fall asleep until 4:00 am we were not able to go to Isles Majueres which is what we had planned for the day. When we asked for a late checkout (2 hours later then normal checkout), they said they would need to charge us. We felt this was unfair since we had already missed our days activity and a good nights sleep.

The Staff

Sehr viele Liegestuehle am Strand und Pool.

Der Empfang durch einen recht unfreundlichen Mitarbeiter.

Letto comodo, buon cibo (eccetto la pasta immangiabile e il caffè imbevibile, ma si sa...sotto questo punto di vista noi italiani siamo esigenti!!!), tranquillità. Saerbbe sato un soggiorno davvero piacevole se non avessimo avuto un grave problema al momento del ceek-in: come è accaduto anche a Ying (coppia giovane di Londra, vedi commento..). Premetto che abbiamo prenotato la camera con vasca vista oceano per il nostro viaggio di nozze

Al nostro arrivo ci hanno detto che la nostra camera non era disponibile, ci volevano far credere che la nostra prenotazione, siccome era stata fatta tramite booking non era arrivata in tempo e loro avevano già assegnato la stanza, gli ho mostrato la conferma di prenotazione e implorato per favore di farcela avere perchè era il nostro viaggio di nozze..con le buone non si è ottenuto nulla..mio marito ha chiesto allora di parlare con il direttore, il receptionist si è allontanato ed è tornato dicendo che improvvisamente la camera si era liberata....a questo punto mi sono impuntata dicendo che avrei voluto in ogni caso parlare con il dir. Perchè reputavo quanto successo davvero grave..mi è stato risposto che non dovevo pretendere nulla dal momento che avevo ricevuto ciò che desideravo...sono rimasta davvero amareggiata!

Ich wuerde dieses Hotel in erster Linie nicht empfehlen. Das Preis-Leistungs-Verhaeltnis ist sehr schlecht. Auf kein Fall ein 5 Sterne. Die so gennanten Suites sind im Erdgeschoss oder im 1 Untergeschoss. Das heisst man hat kein guten Ausblick ins Meer wie man fuer den Preis erwarten wuerde. Das Hotel ist sehr alt und renoviert. Die Bar am Pool eher klein und schlecht. Restaurants sind sehr simple und das Essen nicht besonderes. Das Fruehstuck ist das beste von allem. Wir wuerden angelogen am Frontdeskt wegen der Klimaanlage im Zimmer. Also das Maedchen, das uns empfangen hat sehr inkompetent. In anderen Worten: Nie wieder!

La plage (si on ne regarde pas à côté la profusion d'autres hôtels, la salle de restautant et la qualité du petit déjeuner, la piscine, le patio-bar

La chambre est un peu "cheap", mais surtout, je ne connaissais pas Cancun et c'est vraiment trop chargé d'hôtels sans charme.

Nitarbeiter sehr freundlich und hilfsbereit

Innenhof völig unpersönlich, kein Schatten in der Außenanlage, ohrennbetäubende Musik in der Außenanlage, Getränkeservice an der Bar praktisch nicht vorhanden, Gläser schmutzig