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Show map Bel Air Collection and Spa Cancun Resort

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Newest reviews for Bel Air Collection and Spa Cancun Resort

  • Daniel
      United Kingdom
    August 13, 2014

    Staff were excellent and the room was great

    Could almost pick up wifi in the rooms but dropped in and out.


  • Anonymous
    July 29, 2014

    The staff

    The hotel looks very bad. Pictures showing up for bookings lie We ran away after one day Recommend not to get this hotel Not worth even $ 70 per night


  • Luciana
      United Kingdom
    July 28, 2014

    Beach, pool Internet works fairly well

    Air conditioned not working Keys not working Dishonest staff There are no restaurants/pubs/clubs/shops in the area Building needs renovation


  • Ruby
      United States of America
    July 3, 2014

    The beach is beautiful. The wait and bar staff very helpful. The front desk staff for the most part helpful. Good wifi. Champagne hour is great.

    Loud at night with a wedding party the first night and I'm not sure what else the rest of the stay. One particularly rude English front desk employee, reaturaunts are so so. They claim to have 3 but there's really one and a lobby. Inconsistent. For the first 3 nights our room had no wash cloths or hand towels and the last night they appeared. Can't imagine doing an all inclusive here after staying at the Rui but you pay for what you get I guess.


  • Dimple
    May 29, 2014

    The ocean view The breakfast buffet

    Architecture designed by Narcos If you like red and purple lighting with walls covered with aluminum foiled


  • David
    May 20, 2014

    Being smaller than the mega-resorts closer to the shopping district I felt the Bel-Air offers a much more boutique experience. As a couple without children it was such a delight that there were no screaming children and the other guests were all respectful with everyone respecting each others space. The resort not being All-inclusive isn't a problem as the restaurants, pool bar and mini-bar are all priced reasonably.

    It's quite a distance to the shopping precinct and the ATM at the resort was constantly broken so we kept running out of cash which is probably saying more about our ability to budget but as Aussies we're unused to tipping and kept forgetting to save enough for tips for tour guides etc.


  • Natalja
    May 17, 2014

    Nicely located next to the ocean, with the pool (in case ocean is too wavy). Beautiful and light reception/lobby area. Also close to the airport

    What a guest in the hotel needs to understand, it's just one of many more hotels on Cancun strip. We stayed there for the last few days of our trip in Mexico and mainly because of proximity to the airport. And we were just sleeping there and spending days at Islas close by. It had all the basics you need to have some sleep at night. However I can imagine if you plan to stay at the hotel for 1-2 weeks it might get a bit boring, as no entertainment. Sometimes you can hear at night if somebody is too loud in lobby area. It also could have more hangers for towels and more sockets.


  • Edmond
    April 30, 2014

    Dislike that as we come out through our door, the people outside by the bar can see right in our room - no privacy for the high price room.. Wifi never worked well so over all that makes everything unhappy or poor in rating caz that is the most important thing that a hotel must have.


  • Amal
      United States of America
    March 7, 2014

    I did not like anything about this hotel everything was terrible

    The location,the hotel, hygien, everything was a disaster I was very disappointed .It looked really nice in the pictures but I will never go back again it does not even worth 30 dollars a night very bad experience !!!


  • Nina
    January 20, 2014

    good value for money, helpful staff, location.


  • Kathryn
    December 1, 2013

    The hotel is perfectly suitable however it is a bit outdated. The pool has a nice view and the hotel is kept clean. They offer guests nice extras such as afternoon drinks and snacks. The check in staff were very nice and helpful.

    The prices at the bar were extravagant and the service was poor. Twice they assumed a 35% tip rather than asking if we wanted change and they kept closing off the tab so they didn't have to hang around. We had a 6am flight so asked to pre-order a taxi, in the morning the staff on duty knew nothing about this and could not get in contact with any cabs for 30mins which was quite stressful. When the taxi finally arrived we had to pay $40usd for the 10 min ride as this was the pre arranged rate with the hotel. (The day prior we caught a 1hr taxi from playa del carmen to cancun for $55usd) Glad we only stayed one night!


  • Ratika
    November 16, 2013

    We had a lovely time, hotel is excellent and staff is really nice and helpful... In a total worth.. Each penny spent is worth it... Will definitely recommend this place to other friends

    Well I liked everything.


  • Natasa
    November 14, 2013

    We made a reservation for 6 nights but we stayed only for 1. The only good thing was the food in the italian restaurant. Overprized for what it is.

    The room was big but not clean. Old fashion tv and very old furniture nothing like the photos. We asked for lagoon view and we had it but also we had the view from the storage places of the hotel. The road was too close and we couldn't open the windows because there was a lot of noise. All night we couldn't sleep because of a terrible continously noise near our room maybe from the elevator. We waked up in the morning and all our things in the bathroom were wet because it was raining and the roof was leaking. The pool area was dirty and the sunbeds few in bad condition and also dirty. The same icon to the beach area. Some of the staff was helpful but some others looked like they didn't know what their doing.


  • Anthony
      United States of America
    October 3, 2013

    View from the room Staff being so nice and helpful Opportunity to release turtles Price

    Expected to have roses on bed (as seen on pictures)


  • Shannon
    September 23, 2013

    The staff were super friendly and cheerful,relaxed The food was AMAZING fresh, tasty, excelently presented. Our waiter was one of the highlights of the trip, thanks Omar :-) For the first few days there was a storm, so the beach and pool area was less inviting, but the bed was huge and comfortable, the room was airconditioned and comfortable really clean and looked super fresh and clean and was a great place to rest and recharge. There are turtle nests where the hotel meets the beach and at nights they release the hatched ones to the water, it was a delightful experience. The beach was clean and there were heaps of sun beds and chairs for relaxing both by the beach and the pool.

    Having to leave :-) Downtown was really boring, stay at the hotel, it has all you need :-)


  • Irina
    July 22, 2013

    Swimming pool, beach near hotel, rooms with sea view is clean, big and have interesting design.

    Safe in the rooms was broken (i think for Mexico is important to have safe). Very noisy in rooms (especially noise from housemaids). Very late check-in 3pm. We arrived at 8 am and waited until 3 pm. We were promised to check in early, but the staff at the reception forgot about it. We check in at exactly 3:00. Of course the hotel is right in this situation, but usually in hotels all over the world try to do everything possible to check in early. Personal know English not so good, but try to learn Russian :) The location far from nightlife , shops and restaurants.


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