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Avenida CTM con Avenida Flamingos, 77710 Playa del Carmen, Mexico – Show map
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20 verified reviews
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The Elements's staff speaks: Spanish
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BBQ Facilities, Outdoor Pool, Grounds
Golf Course (within 2 miles), Fishing, Diving, Snorkeling, Fitness Center, Solarium, Massage, Hot Tub
Food & Drink
Breakfast in the Room
WiFi is available in all areas and is free of charge.
Free public parking is available on site (reservation is not needed).
Room Service, Car Rental, Tour Desk, Babysitting/Child Services, Laundry, Dry Cleaning, Business Center, Fax/Photocopying
Safe, Non-smoking Rooms, Family Rooms, Elevator, Designated Smoking Area
3:00 PM - 8:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 2 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 25 per person per night when using existing beds.
One older child or adult is charged USD 25 per stay in an extra bed.
One child under 2 years is charged USD 25 per stay in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Please inform The Elements of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation.
Based on 20 reviews
Value for money
Show reviews from:
The pool and beach. The elements is very nice place to stay, the condo we rented wasnt what i expected.
The decor in the condo was too much, less is more. The smell of humidity in the condo and the smell of the bed sheets. Wifi didnt work.
Pool, laundry facilities in room,private beach area, staff. Staff was so nice.
Pots and pans were worn, (as we were cooking there) no tea kettle, mold in bathroom on vent and shower stall. NO INTERNET after two days!!! Not enough bowls to cook/serve with. Part of BBQ was missing. Not fully equipped kitchen. :
Smells horrible, no hot water, bad actitude on the staff, the rooms were dirty an the maid did a really bad job. the towels and the sheets smelled horrible and were stiff.
Staff was very friendly and the location was great. It is nice and quiet and away from the downtown area.
Air conditioning in bedrooms went out and it took three times of us asking to get it fixed. We did go Christmas week, but it was hot. We also requested a quote (again a couple times) on tickets to the Mayan ruins and didn't hear back.
Everything! This is luxury and steps away from the Ocean! The apartment has everything you need for a family with children, even beach toys! The private beach area is also very comfortable. Staff is great and very helpful.
The Ocean wasn't at its best. The smell was disgusting and the beach and ocean were dirty. I don't know who's fault it is but we couldn't enjoy the ocean as much as we did in the past.
Excellent and friend staff. Food and snacks available in the room. Great pool and the rooms were very clean. I would definitely stay again for the cost!
I had a hard time finding it when the sun went down after I arrived because the street before you get to the element doesn't have street sign. I rented a car.
rooms /view/ staff
reservation wasnt correct when we checked in / a lot of ants in the rooms
The rooms, the pool
The staff spoke limited English and no room service (food). Also, we had 2 couples in a room and 1 of the couples had to sleep on twin beds!
Very spacious and clean. Excellent place to stay with a family or for an extended time. Staff was very friendly and helpful.
No restaurant or food options within the location. It is not a hotel but rather an apartment complex.