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Calle 8 Manzana 29 Lote 5 entre 10 y 5ta Avenida, 77710 Playa del Carmen, Mexico – Show map
Excellent location – rated 9/10! (score from 250 reviews)
Rated by guests after their stay at The Palm at Playa.
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482 properties in Playa del Carmen
Including hotels, apartments, villas and more.
250 verified reviews
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The Palm at Playa's staff speaks: Spanish, English
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Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Golf Course (within 2 miles), Diving, Snorkeling, Fitness Center, Solarium, Spa, Massage, Bicycle Rental
Food & Drink
Restaurant, Bar, Snack Bar, Special Diet Meals (upon request)
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying, Hair/Beauty Salon
Safe, Non-smoking Rooms, Elevator
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children older than 14 years are welcome.
One child or adult is charged USD 35 per person per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 250 reviews
Value for money
Show reviews from:
Offering an outdoor pool, plus a spa and wellness centre, Anah Suites is located in the heart of Playa del Carmen. It offers an outdoor cinema, children’s playground and free WiFi.
Score from 13 reviews Good
Featuring an outdoor pool and 2 restaurants, this pet-friendly Hotel Cacao is on 5th Avenue in Playa del Carmen. Features include a Caribbean Sea view, and the beach is just a quarter mile away.
Score from 85 reviews Wonderful
This elegant and sophisticated property in Playa del Carmen has an outdoor swimming pool, free Wi-Fi access, and is located only 170 yards from vibrant 5th Avenue and 32.8 ft from the white-sand...
Score from 80 reviews Very good
In the heart of Playa del Carmen, only steps from exciting nightlife and area attractions, this boutique hotel features luxurious accommodations along with first-class amenities and services.
Score from 211 reviews Excellent
Closeness to the ferry port to Cozumel.
After pre-paying, we had to pay a further 664p pesos (around £30) on checking out due to 'currency fluctuations'. This was after having been told by the check in clerk that there was nothing else to pay. I was told that we were booked into a 'quiet suite'. The noise from the karaoke bar across the road was deafening and the hotel turned up the volume in its restaurant to drown it out. It was like trying to sleep in a nightclub. I would never stay at this hotel again.
everything was great
ROOMS, CLEANLINESS, HOUSEKEEPING, LOCATION
THE POOL STAFF, FRONT DESK AT CHECK OUT
The hotel is gorgeous. Rooms pretty comfy. Staff are very accommodating. Rooftop pool is amazing. Free breakfast at the new restaurant downstairs is the best!
Pretty noisy at night. Bar across the street plays loud music until about 5am. Not for those who are light sleepers.
Amazing hotel, location, amenities, facilities. Pool and Roof top bar incredible to spend day sunbathing and drinking cocktails. In general staff is very nice, they make you feel at home
Waiters in Pool Bar are terrible, they always forget what you ask and they are VERY slow to deliver things (even we were only 4 people in all pool area). They messed up and they charged other things of our friend's room and viceversa... Wifi doesn't work in the room, that's annoying... not even 3G was able to work... it's a bunker... it only works in internal terrace and roof top Very noisy rooms those facing the street and those close to the roof top...
Very nice facility and employees are great. Stayed here twice in the last two years, two weeks each time. Had suite and was very nice. Rooftop amazing!! Great views.
Had a street side room first night and got about 2 hrs. sleep. Music outside did not stop until 4AM. Got moved to courtyard room, solved problem. General maintenance could be improved. (small things!!)
Huge room, nicely furnished, and well decorated. Roof facilities are superb. Position is perfect to enjoy both the beach and the city center numerous attractions.
Service was the Achille's heel. For an hotel of this catergory/price you would expect precision and punctuality in every aspect of it. For example they gave us a room 1.5 hours later than expected checkin time although I requested an early checkin. Service in the roof area was very slow (except for breakfast time that was ok) even though no other hotel guests were there. A club right across the street played very loud music every night till dawn and sound could be heard in the bedroom.
location, high class facility, the staff and of course the amazing roof with its great pool and bar
Bad wifi in most rooms, noise from the street/Bar across the street till the morning hours in some rooms. I was lucky as i asked in advance to stay far from it - so less of a problem. Ask for a quiet rooms! for the money you pay you deserve it....
Very new, clean and comfortable
Attention to the front room, because of the bar in front of the hotel playing loud music until late.
Location and breakfast were good.
Poor corner room overlooking walkway to the room. No wifi coverage in the room.
Staff was young and attentive. Room was large, good furnishings, but a little oddly laid out (living room, room 209). Breakfast was good. Parking on-site. Close to beach. Very close, but not on 5th Avenue. Clean and well maintained. Amazing rooftop--bar, hot tub, pool Balconies overlooking beautiful inner palm garden.
Very loud band played for private event until 1:00 AM. Tapping, scraping noises--maybe from construction next door
Great pool and bar on the roof, nice rooms, fitted out to a great standard. Good location. Staff were nice but sometimes a little too in my face on the sales front (eg bar sales)
Absolutely abysmal wifi! Not good enough these days. For this priced hotel I expect a perfect connection but could barely send an iMessage from my room and even the public areas were weak. I found the levying of a (small) service charge totally cheeky too. And the booking.com price should include VAT. The price you pay will be a third more than booking.com let's you believe.
Welcome drink, cold towel, friendly staff , good base location for the area
Playa del carmen itself is quite touristy and busy
Pool area was amazing. Excellent staff who couldn't doo enough for you
Location, facilities and staff.
Noisy, the staff in the spa were lovely but the quality of the treatments was very poor.
Very close to the beach and Playa del Carmen nightlife (5 th avenue). We got a loft suite, it was very comfortable, the bed is great. You get exactly what you see in the pictures. The rooftop is a very nice place to a post beach relax, with bordless swimming pool and heated jacuzzi. Staff was very polite and receptive (specially Alberto form the rooftop), except from the servers from the restaurant. Although breakfast was included, they always brought us a check, with value zero but that said "tips not included" in order to force us to tip them (but it was like this everywhere, I guess is something cultural in Mexico).
The karaoke bar in front of the hotel is very loud and disturbing. Ask for a not frontside room. The rooftop also holds parties that can be very loud. The wi-fi signal is weak, can't be caught in every part of the room.
- hotel interiors - position - room
- we had to wait one hour for our room to be ready after check-in - strong communication issues with some members of the staff - one day we didn't have our room cleaned (!!)
Rooftop Proximity to restaurants
Staff don't have great english Really bad wifi
The location, the staff, the cleanies.
Little bit expensive
Bed , pool , massage
Wifi reception was Poor reception if not none in the room as well as for reception for the phone. It was very uncorfirtable to have to go out from the room to make phone call. And as well I didn't like the fact that you can't charge your expenses to the room unless you open a credit that the receptionist forgot to tell me when I checked in. Last, breakfast is poor quality.
Location is amazing!! Great staff really helped and suggested good and cheaper ways for our activities.
The hotel is well located, the service and the installation are excellent.
Excellent location, close to La Quinta Avenida, pool, spacious rooms, excellent breakfast, air condition was blowing super cold air, dual showers. Our room #204 had a view to the garden and away from noise. We'll be coming back to The Palm at Playa. Mini fridge and coffee pot was included. Excellent staff full of knowledge and recommendations. We even got discount cards for nearby restaurants
They forgot to clean our room, front desk was notified and quickly responded by sending the cleaning staff.
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