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Calle 8 Manzana 29 Lote 5 entre 10 y 5ta Avenida, 77710 Playa del Carmen, Mexico – Show map
Excellent location – rated 9/10! (score from 244 reviews)
Rated by guests after their stay at The Palm at Playa.
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515 properties in Playa del Carmen
Including hotels, apartments, villas and more.
244 verified reviews
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The Palm at Playa's staff speaks: Spanish, English
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Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Golf Course (within 2 miles), Diving, Snorkeling, Fitness Center, Solarium, Spa, Massage, Bicycle Rental
Food & Drink
Restaurant, Bar, Snack Bar, Special Diet Meals (upon request)
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is needed).
Room Service, Packed Lunches, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying, Hair/Beauty Salon
Safe, Non-smoking Rooms, Elevator
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children older than 14 years are welcome.
One child or adult is charged USD 35 per person per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 244 reviews
Value for money
Show reviews from:
Just a short walk from Playa del Carmen Beach and a 5-minute walk from the shops of 5th Avenue, Illusion Boutique Hotel Adults Only features an on-site spa, dive shop and partial views of the...
Score from 186 reviews Excellent
Placed directly on the beach, along Playa del Carmen's famous Fifth Avenue, next to Mamita's Beach Club, this hotel offers comfortable guestrooms and an on-site restaurant.
Score from 91 reviews Very good
Featuring an outdoor pool and 2 restaurants, this pet-friendly Hotel Cacao is on 5th Avenue in Playa del Carmen. Features include a Caribbean Sea view, and the beach is just a quarter mile away.
Score from 9 reviews Exceptional
In the heart of Playa del Carmen, only steps from exciting nightlife and area attractions, this boutique hotel features luxurious accommodations along with first-class amenities and services.
Score from 191 reviews Excellent
Very new, clean and comfortable
Attention to the front room, because of the bar in front of the hotel playing loud music until late.
Location and breakfast were good.
Poor corner room overlooking walkway to the room. No wifi coverage in the room.
Staff was young and attentive. Room was large, good furnishings, but a little oddly laid out (living room, room 209). Breakfast was good. Parking on-site. Close to beach. Very close, but not on 5th Avenue. Clean and well maintained. Amazing rooftop--bar, hot tub, pool Balconies overlooking beautiful inner palm garden.
Very loud band played for private event until 1:00 AM. Tapping, scraping noises--maybe from construction next door
Great pool and bar on the roof, nice rooms, fitted out to a great standard. Good location. Staff were nice but sometimes a little too in my face on the sales front (eg bar sales)
Absolutely abysmal wifi! Not good enough these days. For this priced hotel I expect a perfect connection but could barely send an iMessage from my room and even the public areas were weak. I found the levying of a (small) service charge totally cheeky too. And the booking.com price should include VAT. The price you pay will be a third more than booking.com let's you believe.
Welcome drink, cold towel, friendly staff , good base location for the area
Playa del carmen itself is quite touristy and busy
Pool area was amazing. Excellent staff who couldn't doo enough for you
Location, facilities and staff.
Noisy, the staff in the spa were lovely but the quality of the treatments was very poor.
Very close to the beach and Playa del Carmen nightlife (5 th avenue). We got a loft suite, it was very comfortable, the bed is great. You get exactly what you see in the pictures. The rooftop is a very nice place to a post beach relax, with bordless swimming pool and heated jacuzzi. Staff was very polite and receptive (specially Alberto form the rooftop), except from the servers from the restaurant. Although breakfast was included, they always brought us a check, with value zero but that said "tips not included" in order to force us to tip them (but it was like this everywhere, I guess is something cultural in Mexico).
The karaoke bar in front of the hotel is very loud and disturbing. Ask for a not frontside room. The rooftop also holds parties that can be very loud. The wi-fi signal is weak, can't be caught in every part of the room.
- hotel interiors - position - room
- we had to wait one hour for our room to be ready after check-in - strong communication issues with some members of the staff - one day we didn't have our room cleaned (!!)
Rooftop Proximity to restaurants
Staff don't have great english Really bad wifi
The location, the staff, the cleanies.
Little bit expensive
Bed , pool , massage
Wifi reception was Poor reception if not none in the room as well as for reception for the phone. It was very uncorfirtable to have to go out from the room to make phone call. And as well I didn't like the fact that you can't charge your expenses to the room unless you open a credit that the receptionist forgot to tell me when I checked in. Last, breakfast is poor quality.
Location is amazing!! Great staff really helped and suggested good and cheaper ways for our activities.
The hotel is well located, the service and the installation are excellent.
Excellent location, close to La Quinta Avenida, pool, spacious rooms, excellent breakfast, air condition was blowing super cold air, dual showers. Our room #204 had a view to the garden and away from noise. We'll be coming back to The Palm at Playa. Mini fridge and coffee pot was included. Excellent staff full of knowledge and recommendations. We even got discount cards for nearby restaurants
They forgot to clean our room, front desk was notified and quickly responded by sending the cleaning staff.
location, parking availability, breakfast
high price, dark room, pool smaller than expected
We loved our stay at the Palm, one of the best things is the roof top, a very nice place to stay after going to the beach, watching the lights of Cozumel turn on while having a wonderful piña colada or frozen margarita by the pool. The staff of the hotel made us feel like home, always friendly.
The wifi for us was a bad thing, we were not able to connect to it during our stay.
Rooftop with pool Located near the nightclub
We absolutely loved the rooftop pool, jacuzzi and bar with views overlooking the beach. Was blown away by the different rooms on each stay, and the beds are incredibly comfortable.
Only downside which isnt really the fault of the hotel is that the bar directly opposite the entrance of the hotel on calle 8 plays extremely loud karaoke until 4am. It kept us awake the first night we were there, but on our second stay we were put into a room at the back of the hotel away from the noise, which was perfect.
Roof Top Pool is fab! Location is great, close to 12th and Coco Bongos without being loud, close to the beach, and right off 5th Avenue where you do most of your eating and shopping.
Room configuration - we had a suite on the bottom floor and there was a large kitchen space with no cooking facilities, only a small fridge which would turn off when you left the room so nothing stayed cold. A lot of wasted space, it should be two bedrooms instead.
Amazing stylish modern rooms. The roof top pool/bar is exceptional, and mandatory around sunset time. Excellent breakfast. Very stylish hotel. Great location for beach and nightlife.
The garden view room's window overlooked the corridor, therefore no privacy if curtain was open. Poor wifi in room.
The staff were very pleasant
I was given a room with a window to a corridor that everyone could look into. The power went out for over 10 hours and they did not compensate the rate even though the generator was going all night and they did not give a torch or a candle -
Wifi was bad. Bed was uncomfortable. Neighborhood wasn't good. Hard to find to hotel.
My entire stay
Amazing roof top pool. Very large well appointed room.
No in room refrigerator
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