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The Palm at Playa
Calle 8 Manzana 29 Lote 5 entre 10 y 5ta Avenida, 77710 Playa del Carmen – Show map
Excellent location – rated 9.1/10! (score from 209 reviews)
Rated by guests after their stay at The Palm at Playa.
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6 Reasons to Choose The Palm at Playa
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449 properties in Playa del Carmen
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209 verified reviews
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The Palm at Playa's staff speak: Spanish, English
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Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Golf Course (within 2 miles), Diving, Snorkeling, Fitness Center, Solarium, Spa, Massage, Bicycle Rental
Food & Drink
Restaurant, Bar, Snack Bar, Special Diet Meals (upon request)
Free! WiFi is available in all areas and is free of charge.
Free! Free private parking is available on site (reservation is needed).
Room Service, Packed Lunches, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying, Hair/Beauty Salon
Safe, Non-smoking Rooms, Elevator
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children older than 14 years are welcome.
One child or adult is charged USD 35 per person per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
The Palm at Playa accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please note that this hotel is oriented for adults and children over 14 years old.
Based on 209 reviews
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location, parking availability, breakfast
high price, dark room, pool smaller than expected
We loved our stay at the Palm, one of the best things is the roof top, a very nice place to stay after going to the beach, watching the lights of Cozumel turn on while having a wonderful piña colada or frozen margarita by the pool. The staff of the hotel made us feel like home, always friendly.
The wifi for us was a bad thing, we were not able to connect to it during our stay.
We absolutely loved the rooftop pool, jacuzzi and bar with views overlooking the beach. Was blown away by the different rooms on each stay, and the beds are incredibly comfortable.
Only downside which isnt really the fault of the hotel is that the bar directly opposite the entrance of the hotel on calle 8 plays extremely loud karaoke until 4am. It kept us awake the first night we were there, but on our second stay we were put into a room at the back of the hotel away from the noise, which was perfect.
Roof Top Pool is fab! Location is great, close to 12th and Coco Bongos without being loud, close to the beach, and right off 5th Avenue where you do most of your eating and shopping.
Room configuration - we had a suite on the bottom floor and there was a large kitchen space with no cooking facilities, only a small fridge which would turn off when you left the room so nothing stayed cold. A lot of wasted space, it should be two bedrooms instead.
Amazing stylish modern rooms. The roof top pool/bar is exceptional, and mandatory around sunset time. Excellent breakfast. Very stylish hotel. Great location for beach and nightlife.
The garden view room's window overlooked the corridor, therefore no privacy if curtain was open. Poor wifi in room.
The staff were very pleasant
I was given a room with a window to a corridor that everyone could look into. The power went out for over 10 hours and they did not compensate the rate even though the generator was going all night and they did not give a torch or a candle -
Wifi was bad. Bed was uncomfortable. Neighborhood wasn't good. Hard to find to hotel.
My entire stay
Amazing roof top pool. Very large well appointed room.
No in room refrigerator
Pool area was great. The room servicing was lovely, we even had swans on our bed!! Marco at the pool bar was very speedy with our drinks and great to chat with.
We were on the third floor straight under the pool bar, we were woken every morning at 6.30am with really loud noises from above! It would also be noisy at night through till 1 am. We asked to move but they only had a room which was an upgrade and wanted to charge for the difference in the room types. I would stay again just ensure it was on floor level to level 2.
Location is amazing and rooftop is a plus. Good breakfast and kind staff.
Wifi does not work in the rooms, front desk personnel have no tips for leisure in the city. Very noisy depending where is your room.
the adjacent bar with very very loud live music till 4:30 am
The rooms and roof top pool were amazing!
The breakfast and other food in the restaurant could be improved
I found the customer service poor at times excelent at others
The staff were great, especially Angel! The pool is awesome, could stay there for days!
The location. We hated the 5th avenue. Moreover, we had to transfer rooms on the first night due to the loud music playing near by.
Design of the room & the large Space makes this place very confortable
Hotel is pretty noisy due to proximity of the bars outside. Also the gym was very disappointing!
They charged me first in us$ finally I paid 400 pesos more than on my booking.com confirmation indicated! Never again! Bad Wifi connection on terrace and in the room!
LOCATION!!! :-) The rooms were large and comfortable. And the beds were VERY comfortable!! Roof top bar and pool - great place to hang out! Nice staff. We stayed in a room facing the court yard (ground floor), so no issue with noice from the street. I would come back! :-)
No fridge in the room! A bit "unnecessary" use of funiture/space in the rooms (empty cabinets etc.) A tip: The staff could "check or sign in" the guests before breakfast, instead of "chasing" after the guests for signatures afterwards :-) Sometimes a bit too loud music in the breakfast restaurant. More variety of food.
the roof top pool area is wonderful ! At night it turns into the best bar scene in town.
loved the pool area and the location of the hotel as well as the room
- no fridge in the room and breakfast could be a bit more variated -careful not to get rooms on the street, i think it gets noisy during the night as there are some bars on the other side of the street
The location is excellent, easy to get around town. Roof top pool and bar with great vista of Playa was to die for, but they sometime rent out the space at night, so it limits access for paying guests.
We were on the 1st floor facing the street, and every night after midnight the "local" bar would start their music, going until 4 and sometimes 5 in the morning, police do nothing to shut them down....not impressed
The roof top bar was a great place to hang out get a tan stay in the pool or jacuzzi and just relax. The room was clean every day and had a balcony so we could smoke without disturbing any one. Breakfast is good with fresh fruit, cheese, salmon, cereal, fresh brewed coffee and whatever u needed the staff would bring to you. We used only one attraction which was swimming with dolphins and the receptionist was very helpful and nice called the company and organized it for us.
The first night was charged from the credit card i gave for a security deposit - without me knowing about it..
The location is perfect, great rooftop, very good service et the checkin, the restaurant and the poolbar. The wifi was very good and it was ll very clean.
The noise generated by the Kareoke bar on the street, even if the room was on the inside, I could still hear the music and the screams quite loud on a few occasions. Being woke up at 4am (not midnight or 1am) is the only reason why I would reconsider my choice.
Pool area wonderful, staff very pleasant and helpful. Stylish and spotless. Superb breakfast
very modern and spacious
no minibar breakfast not very good quality
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