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Calle 8 Manzana 29 Lote 5 entre 10 y 5ta Avenida, 77710 Playa del Carmen, Mexico – Show map
Excellent location – rated 9.1/10! (score from 236 reviews)
Rated by guests after their stay at The Palm at Playa.
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512 properties in Playa del Carmen
Including hotels, apartments, villas and more.
236 verified reviews
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The Palm at Playa's staff speaks: Spanish, English
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Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Golf Course (within 2 miles), Diving, Snorkeling, Fitness Center, Solarium, Spa, Massage, Bicycle Rental
Food & Drink
Restaurant, Bar, Snack Bar, Special Diet Meals (upon request)
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is needed).
Room Service, Packed Lunches, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying, Hair/Beauty Salon
Safe, Non-smoking Rooms, Elevator
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children older than 14 years are welcome.
One child or adult is charged USD 35 per person per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 236 reviews
Value for money
Show reviews from:
Featuring an outdoor pool and 2 restaurants, this pet-friendly Hotel Cacao is on 5th Avenue in Playa del Carmen. Features include a Caribbean Sea view, and the beach is just a quarter mile away.
Score from 2 reviews Exceptional
Artisan The Handmade Hotel Collection is located right on Playa del Carmen’s 5th Avenue, and offers an infinity pool and stylish rooms with private hot tubs.
Score from 24 reviews Wonderful
This adult-only hotel on 5th Avenue in Playa del Carmen features an on-site restaurant and bar. Guest rooms provide free Wi-Fi. Chichen Itza is within driving distance of the hotel.
Score from 20 reviews Very good
Just a few steps from white-sand Playa del Carmen Beach, Hotel La Pasion Boutique has comfortable rooms with balconies, 2 outdoor swimming pools and a hot tub.
Score from 755 reviews Wonderful
Very close to the beach and Playa del Carmen nightlife (5 th avenue). We got a loft suite, it was very comfortable, the bed is great. You get exactly what you see in the pictures. The rooftop is a very nice place to a post beach relax, with bordless swimming pool and heated jacuzzi. Staff was very polite and receptive (specially Alberto form the rooftop), except from the servers from the restaurant. Although breakfast was included, they always brought us a check, with value zero but that said "tips not included" in order to force us to tip them (but it was like this everywhere, I guess is something cultural in Mexico).
The karaoke bar in front of the hotel is very loud and disturbing. Ask for a not frontside room. The rooftop also holds parties that can be very loud. The wi-fi signal is weak, can't be caught in every part of the room.
- hotel interiors - position - room
- we had to wait one hour for our room to be ready after check-in - strong communication issues with some members of the staff - one day we didn't have our room cleaned (!!)
Rooftop Proximity to restaurants
Staff don't have great english Really bad wifi
The location, the staff, the cleanies.
Little bit expensive
Bed , pool , massage
Wifi reception was Poor reception if not none in the room as well as for reception for the phone. It was very uncorfirtable to have to go out from the room to make phone call. And as well I didn't like the fact that you can't charge your expenses to the room unless you open a credit that the receptionist forgot to tell me when I checked in. Last, breakfast is poor quality.
Location is amazing!! Great staff really helped and suggested good and cheaper ways for our activities.
The hotel is well located, the service and the installation are excellent.
Excellent location, close to La Quinta Avenida, pool, spacious rooms, excellent breakfast, air condition was blowing super cold air, dual showers. Our room #204 had a view to the garden and away from noise. We'll be coming back to The Palm at Playa. Mini fridge and coffee pot was included. Excellent staff full of knowledge and recommendations. We even got discount cards for nearby restaurants
They forgot to clean our room, front desk was notified and quickly responded by sending the cleaning staff.
location, parking availability, breakfast
high price, dark room, pool smaller than expected
We loved our stay at the Palm, one of the best things is the roof top, a very nice place to stay after going to the beach, watching the lights of Cozumel turn on while having a wonderful piña colada or frozen margarita by the pool. The staff of the hotel made us feel like home, always friendly.
The wifi for us was a bad thing, we were not able to connect to it during our stay.
Rooftop with pool Located near the nightclub
We absolutely loved the rooftop pool, jacuzzi and bar with views overlooking the beach. Was blown away by the different rooms on each stay, and the beds are incredibly comfortable.
Only downside which isnt really the fault of the hotel is that the bar directly opposite the entrance of the hotel on calle 8 plays extremely loud karaoke until 4am. It kept us awake the first night we were there, but on our second stay we were put into a room at the back of the hotel away from the noise, which was perfect.
Roof Top Pool is fab! Location is great, close to 12th and Coco Bongos without being loud, close to the beach, and right off 5th Avenue where you do most of your eating and shopping.
Room configuration - we had a suite on the bottom floor and there was a large kitchen space with no cooking facilities, only a small fridge which would turn off when you left the room so nothing stayed cold. A lot of wasted space, it should be two bedrooms instead.
Amazing stylish modern rooms. The roof top pool/bar is exceptional, and mandatory around sunset time. Excellent breakfast. Very stylish hotel. Great location for beach and nightlife.
The garden view room's window overlooked the corridor, therefore no privacy if curtain was open. Poor wifi in room.
The staff were very pleasant
I was given a room with a window to a corridor that everyone could look into. The power went out for over 10 hours and they did not compensate the rate even though the generator was going all night and they did not give a torch or a candle -
Wifi was bad. Bed was uncomfortable. Neighborhood wasn't good. Hard to find to hotel.
My entire stay
Amazing roof top pool. Very large well appointed room.
No in room refrigerator
Pool area was great. The room servicing was lovely, we even had swans on our bed!! Marco at the pool bar was very speedy with our drinks and great to chat with.
We were on the third floor straight under the pool bar, we were woken every morning at 6.30am with really loud noises from above! It would also be noisy at night through till 1 am. We asked to move but they only had a room which was an upgrade and wanted to charge for the difference in the room types. I would stay again just ensure it was on floor level to level 2.
Location is amazing and rooftop is a plus. Good breakfast and kind staff.
Wifi does not work in the rooms, front desk personnel have no tips for leisure in the city. Very noisy depending where is your room.
the adjacent bar with very very loud live music till 4:30 am
The rooms and roof top pool were amazing!
The breakfast and other food in the restaurant could be improved
I found the customer service poor at times excelent at others
The staff were great, especially Angel! The pool is awesome, could stay there for days!
The location. We hated the 5th avenue. Moreover, we had to transfer rooms on the first night due to the loud music playing near by.
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