Choose your preferred language. We speak English (US) and 41 other languages.
Calle 8 Manzana 29 Lote 5 entre 10 y 5ta Avenida, 77710 Playa del Carmen, Mexico – Show map
Excellent location – rated 9/10! (score from 261 reviews)
Rated by guests after their stay at The Palm at Playa.
No booking fees • Save money! Best price guarantee — enter dates to see these prices!
472 properties in Playa del Carmen
Including hotels, apartments, villas and more.
260 verified reviews
They speak your language!
The Palm at Playa's staff speaks: Spanish, English
Booking is safe
When you book with us your details are protected by a secure connection.
Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Golf Course (within 2 miles), Diving, Snorkeling, Fitness Center, Solarium, Spa, Massage, Bicycle Rental
Food & Drink
Restaurant, Bar, Snack Bar, Special Diet Meals (upon request)
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying, Hair/Beauty Salon
Safe, Non-smoking Rooms, Elevator
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children older than 14 years are welcome.
One child or adult is charged USD 35 per person per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 261 reviews
Value for money
Show reviews from:
In the heart of Playa del Carmen, only steps from exciting nightlife and area attractions, this boutique hotel features luxurious accommodations along with first-class amenities and services.
Score from 251 reviews Excellent
Close to the beach in Playa del Carmen, this boutique style adult-only hotel features spa services, a fun outdoor pool and access to the services at a nearby beach club.
Score from 346 reviews Very good
There are plenty of Playa del Carmen hotels but few offer you a home away from home option right on the Caribbean beach and steps from world class shopping.
Score from 195 reviews Very good
This elegant and sophisticated property in Playa del Carmen has an outdoor swimming pool, free Wi-Fi access, and is located only 170 yards from vibrant 5th Avenue and 32.8 ft from the white-sand...
Score from 91 reviews Very good
Breakfast wasn't so great
AMAZING ROOF TOP POOL.
Inside courtyard room was much quieter than the Calle 8 front rooms. Breakfast was so time consuming. 1-1/2 hours and never received our beverages (after being asked 4 times what we wanted). Wasn't busy either. Chose to get our own breakfast elsewhere after our morning runs for the rest of our stay.
Location was very convenient for walking and biking. Steps from the beach and restaurants. Lovely rooftop pool, staff and snacks. 5 minutes walk from the ADO bus from the airport. Very hospitable staff, welcoming and efficient.
I feel safe, comfortable and cared for by this property and all of the staff. I continue to return every year.
The rooms facing the street are noisy. Not deafeningly so but, if you are used to silence at night, it could be disturbing. If you live in a noisy city then it will probably be fine.
If, like us, you don't like the idea of being trapped in a resort hotel and value some independence when you travel this place is great. Right in the center of town, close to the beach and with incredibly charming and helpful staff. The roof deck is incredible and the food in the restaurant is great.
For some reason the WiFi wouldn't work properly at some hours. This needs to be improved
Great staff, friendly and always helpful. We got an upgrade to a very nice and huge room. Very friendly staff at the restaurant. Definitely recommended
Opposite the hotel is a Mexican bar that plays VERY loud Mexican music until the early hours (3 to 5 am). If you have a room on the lower floors and facing the street it is almost impossible to sleep.
Great hotel and very helpful staff. But reccomending The Palm at Playa comes with a strong caveat - which room you get.
We just spent a week at the Palm. We wanted a non all-inclusive resort because we planned to be out a lot. The Palm was great. The staff were excellent, breakfast was good, we had no problems with wifi and it was a great location.
first impression is sometimes everything.. the moment we arrived, we were craving to go up to our room and sleep because it was a long journey coming all the way from Turkey.. the staff at the reception told us he must take all our room charges right at that moment and it`s the policy of the hotel. The nice thing to do would be to offer us to check in to our room, and when we have time, for example in the morning, we should drop by and pay for the whole vacation. This was a bit weird and frustrating for us.
our room was a large suite , always tidy, the roof bar, great music, fine people during the day but empty after 7pm. It`s good to have a café-restaurant just below the hotel and if you have a car, it`s very necessary to have a free parking space that belongs to the hotel.. The service (room service-bellboy etc.) is working properly. Wi-Fi, room+ roof internet connection is working properly.
food at the roof not very good. Fitness very poor and not air condition!
rooms are beautiful and clean
The service was terrible, especially in the restaurants (forgot our food, told us an hour after --- we were the only table). Room is very small and humid (smells bad). Extremely noisy (I think Coco Bongo is not too far away). Impossible to sleep.
Loved the rooftop pool!
After pre-paying, we had to pay a further 664p pesos (around £30) on checking out due to 'currency fluctuations'. This was after having been told by the check in clerk that there was nothing else to pay. I was told that we were booked into a 'quiet suite'. The noise from the karaoke bar across the road was deafening and the hotel turned up the volume in its restaurant to drown it out. It was like trying to sleep in a nightclub. I would never stay at this hotel again.
Closeness to the ferry port to Cozumel.
everything was great
THE POOL STAFF, FRONT DESK AT CHECK OUT
ROOMS, CLEANLINESS, HOUSEKEEPING, LOCATION
Pretty noisy at night. Bar across the street plays loud music until about 5am. Not for those who are light sleepers.
The hotel is gorgeous. Rooms pretty comfy. Staff are very accommodating. Rooftop pool is amazing. Free breakfast at the new restaurant downstairs is the best!
Waiters in Pool Bar are terrible, they always forget what you ask and they are VERY slow to deliver things (even we were only 4 people in all pool area). They messed up and they charged other things of our friend's room and viceversa... Wifi doesn't work in the room, that's annoying... not even 3G was able to work... it's a bunker... it only works in internal terrace and roof top Very noisy rooms those facing the street and those close to the roof top...
Amazing hotel, location, amenities, facilities. Pool and Roof top bar incredible to spend day sunbathing and drinking cocktails. In general staff is very nice, they make you feel at home
Had a street side room first night and got about 2 hrs. sleep. Music outside did not stop until 4AM. Got moved to courtyard room, solved problem. General maintenance could be improved. (small things!!)
Very nice facility and employees are great. Stayed here twice in the last two years, two weeks each time. Had suite and was very nice. Rooftop amazing!! Great views.
Service was the Achille's heel. For an hotel of this catergory/price you would expect precision and punctuality in every aspect of it. For example they gave us a room 1.5 hours later than expected checkin time although I requested an early checkin. Service in the roof area was very slow (except for breakfast time that was ok) even though no other hotel guests were there. A club right across the street played very loud music every night till dawn and sound could be heard in the bedroom.
Huge room, nicely furnished, and well decorated. Roof facilities are superb. Position is perfect to enjoy both the beach and the city center numerous attractions.
Bad wifi in most rooms, noise from the street/Bar across the street till the morning hours in some rooms. I was lucky as i asked in advance to stay far from it - so less of a problem. Ask for a quiet rooms! for the money you pay you deserve it....
location, high class facility, the staff and of course the amazing roof with its great pool and bar
Attention to the front room, because of the bar in front of the hotel playing loud music until late.
Very new, clean and comfortable
Poor corner room overlooking walkway to the room. No wifi coverage in the room.
Location and breakfast were good.
Very loud band played for private event until 1:00 AM. Tapping, scraping noises--maybe from construction next door
Staff was young and attentive. Room was large, good furnishings, but a little oddly laid out (living room, room 209). Breakfast was good. Parking on-site. Close to beach. Very close, but not on 5th Avenue. Clean and well maintained. Amazing rooftop--bar, hot tub, pool Balconies overlooking beautiful inner palm garden.
Absolutely abysmal wifi! Not good enough these days. For this priced hotel I expect a perfect connection but could barely send an iMessage from my room and even the public areas were weak. I found the levying of a (small) service charge totally cheeky too. And the booking.com price should include VAT. The price you pay will be a third more than booking.com let's you believe.
Great pool and bar on the roof, nice rooms, fitted out to a great standard. Good location. Staff were nice but sometimes a little too in my face on the sales front (eg bar sales)
Playa del carmen itself is quite touristy and busy
Welcome drink, cold towel, friendly staff , good base location for the area
Pool area was amazing. Excellent staff who couldn't doo enough for you
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!