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Puerto de Abrigo, Prolongacion Aeropuerto, 77400 Isla Mujeres, Mexico – Show map
Unfortunately it's not possible to make reservations for this hotel at this time.
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32 properties in Isla Mujeres
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17 verified reviews
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The Raintree Villa Vera Isla Mujeres's staff speaks: Spanish, English
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Tennis Court, Golf Course (within 2 miles), Fishing, Ping-Pong, Snorkeling, Spa, Massage, Hot Tub, Bicycle Rental, Nightclub/DJ
24-Hour Front Desk, Express Check-in/Check-out, Concierge Service, Babysitting/Child Services, Laundry, Business Center
Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, All Spaces Non-Smoking (public and private)
Based on 17 reviews
Value for money
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The pool and surrounding areas were nice, as were the hammocks outside the rooms.
When we arrived, the guy in the office said he had no reservation for us. I had to forward him my confirmation email for our King Size room, which he then said was unavailable (even though they had 4 available when we booked). He put us in a room with 2x double beds which were tiny. After complaining and asking to speak to his boss he miraculously found a King Size room for us. The next day was my girlfriends birthday so we asked him what the resort phone number was so her parents could call her. He had no idea what the phone number was and was more interested in playing on his phone than helping us. We were really disappointed with his attitude. The rest of the staff were much more helpful.
The guy and gal at the front desk were very helpful. We extended our stay. The gal that handles the golf carts and pool bar bill was wonderful too. A lot of our friends commented about how great she was. She should get recognized for her hard work.
I thought the pool could have been a little more entertaining. It's beautiful but no music, etc. honestly I thought the bartender could have been a little more friendly.
The room was lovely. The staff, Martha and Victor were adorable. I also loved the company of cats who sometimes visited.
The pool was cold