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Retorno del Rey, 36, 77500 Cancún, Mexico – Show map
Excellent location – rated 9.4/10! (score from 38 reviews)
Rated by guests after their stay at The Ritz-Carlton Cancun.
|Ocean View Double Room|
|Ocean View King Room|
|Ocean Front Suite|
|Club Ocean View King Room|
|Club Ocean Front King Room|
|Ocean Front King Room|
|Ocean Front Double Room|
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39 verified reviews
They speak your language!
The Ritz-Carlton Cancun's staff speaks: Russian, Japanese, Spanish, English
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Outdoor Pool (all year), Terrace
Tennis Court, Sauna, Fitness Center, Spa, Massage, Hot Tub, Private Beach Area, Playground
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Special Diet Meals (upon request)
WiFi is available in all areas and charges apply.
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Shuttle Service (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Concierge Service, Private Check-in/Check-out, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Safe, Shops (on site), Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
Russian, Japanese, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 13 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 60 per person per night when using existing beds.
One older child or adult is charged USD 60 per person per night in an extra bed.
One child under 4 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
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We stayed just before Christmas and it was very warm and sunny. The location is fantatic with pools and beach sunbeds. The room was large and well equipped, with a large balcony overlooking the ocean. Overall it was an excellent hotel.
Spa is a bit pricey, but there is a professional spa over the road so we went there too.
Excellent classical resort on a Cancun beach style. Great Casitas dinner experience.
The Ritz offers classic understated elegance and top notch service--mostly.
The service was occasionally spotty--and unfortunately, the guests who visit no longer understand the concept of elegance--You should have a no Tee shirt after 5 policy.
Staff were excellent hosts!
Having to pay for was silly.
The service was above amazing! The location was very good as well, it took us about 20 minutes from the airport. It's a luxurious place and we loved everything about it as it was worth every penny.
Fantastic service all around, a feeling of privacy and personal attention, excellent dining options, luxurious spa, and a gorgeous beach! Our group of five women in our 30s and 40s felt utterly pampered and relaxed here. Our highlight of the trip was renting a beach cabana for a day. It fit all of us and we thoroughly enjoyed the shade, drinks, service, and view. Would definitely stay here again!
Located in the central of hotel zone the private beach is large and good restaurants are good
Facilities are too old especially the air condition would make you too cold and if you switched off the room get to wet
I liked breakfast which was perfect and different types of sun beds on the beach. The rooms were quite spacious but very old. Swimming zone was also nice but old. Quality of food was really high in general!!! Service was wonderful when it came to food and stuff like that.
Hotel is too old, it has to be renovated…with the price they are selling it for at least!!! Bathrooms are horribly old, all sun beds also…and actually everything. I didn't like staff at reception - really a bit silly and not too helpful. The hotel also froze our deposit which was supposed to be unfrozen right after full payment but it wasn't so one credit card was totally blocked and we went to Mexico-city after…Spa is incredibly expensive so we decided not to go there. I wouldn't choose this hotel again for Cancun and I go there every year!
The beach is incredible
The room was very expensive and everything was at an added cost even the beach cabanas, wifi and breakfast. TV was not working, staff has not been able to fix it and no discount was given. Only for very rich people.
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