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Kukulcan Boulevard Km 17.5 Lote 50 Zona Hotelera, 77500 Cancún, Mexico – Show map
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212 properties in Cancún
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380 verified reviews
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The Royal Caribbean's staff speaks: Spanish
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Outdoor Pool, Outdoor Pool (all year), Grounds, Sun Deck
Tennis Court, Golf Course (within 2 miles), Water Sports Facilities (on site), Fitness Center, Massage, Private Beach Area, Bikes Available (free), Playground, Entertainment Staff
Food & Drink
Restaurant, Bar, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Hair/Beauty Salon, Souvenir/Gift Shop
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator
From 4:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Extra beds are not available.
The maximum number of cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 380 reviews
Value for money
Show reviews from:
Situated between the sparkling Caribbean Sea and the secluded Nichupte Lagoon on Cancun Island, this resort features spectacular views and 5-star services just steps from shopping, dinning and...
Score from 10 reviews Very good
Set right on the beachfront, this resort offers outdoor pools and tennis courts. Rooms and suites offer free Wi-Fi and views of the Caribbean Sea and Nichupté Lagoon.
Score from 389 reviews Very good
Featuring accommodations with terraces and views of the Caribbean Sea, Emporio Hotel & Suites Cancun is set on the beach in Cancún’s Hotel Zone.
Score from 217 reviews Good
This resort is on the ocean and across from the Cancun Convention Center. It features a sauna, hot tub, an oceanfront pool, while rooms include a minibar and cable TV.
Score from 505 reviews Good
The view from the room over the Caribbean is all you need ! The hotel is clean and the rooms are huge.
There was nothing I really did not like
View is very good.
1) very old building 2) no modern equipments.
It wasn't top of the line but neither am I. Excellent vacation
Their desire to have us go to one of their resort presentations
check in took atleast 1h, no drinks offered. they didnt show any flexibility. unanounced room change (call at 11am whether I am ready) and finally they blocked our credit card for 5days 4x the price which was paid cash in advance!!! please do not reply on this. not recommended if you are under 60yrs
The beach was excellent as well as the service on the beach. Restraunts food was good
Not enough young people activities (40 year)
The location of the resort is perfect. The room I booked was amazing and had perfect view of the beach as was at my front/back door. It was what the pictures say it was.
Our toilet over flowed all over the floor. It took roughly 2hrs and 2 phone calls to be fixed. The lady who greeted us on arrival was meant to give us vouchers and information on events happening at resort but we never seen her after check in. The aircon systen works like magic but is very very loud. The beds are a little on the firm side but nothing a matress topper couldn't fix.
Room was very big and clean. Good location and comfy
They force you to put money down before you check in or you cant eat at the resort. I don't like the room change
Beautiful beach, plenty of chairs and umbrellas on beach and at pool, good restaurant on site, beach and pool bars, good market, great view from room, great pool, money exchange in lobby, free shuttle to other hotels in the Royal chain, nice rooms.
Very large rooms
Terrible service at the reception desk. They couldn't offer any late checkout not even 30 minutes.
The hotel looks exactly like the photos, clean and beautiful. The pool area is very nice and fun. There is a sport place that give for free all the equipment's you need - Tennis Racket's + Towel's + Poll Noodles etc.. The team were very kind and helpful. Big Super with everything you need. American restaurant in the pool area - very goon, a little bit expansive. We had loud noise from the air condition - the team came and immediately fix it and even replace the engine.
No Tea + Coffee + Shampoo in the room. We had renovation noise but while we ask at noon to stop it they stopped it.
Good price nice pool
Old and basic hotel Standards rooms There is a lot of amazingly hotels at cancun so I would not recommended this one..
Very nice people. nice rooms very clean the pool and the beach are great, the beach is better than most of the hotels in cancun. Very quite.
No breakfast included Not very close to the place with all the bars , Ferries and "la isla" mall
The location was fine and the room was clean
First of all, its not a real hotel its a time share condo resort. This place has the feer of a nursing home. Everyone there is over 55' . I am 45 but expected at least some music at the pool or for the pool bar to be open. Unless you are of retirement age go elsewhere. I checked out after one day.
I like everything.
Restaurants need more creativity in the resort like this.
The facilities are all that you would expect from a 5 star hotel. The beach is beautiful.
The check in process is ridiculously slow. It took us about one hour and there aren't that many people in line. The staff was not as kind as you would expect, and never informed about internal processes that directly affect the customer experience. For instance, for some reason they have to move customers from one room to another on Saturday, so you are supposed to stay inside the room from 11 until 12 and wait until service gets there to move your belongings. This implies that you can’t go out to a tour or the beach during that period of time. Additionally, they don’t clean rooms on Sunday; however they don’t hesitate to pass the envelope for tips to the cleaning service under the door first time in the Monday morning.
Location clean staff beach all good
Mattress worn out
Great view and super facilities! Very nice and effective personnel.
One has to pay for the fitness, but given that these are the best equipment I have seen in so many hotels, its actually worth it.
my room had a great view. the room was clean and lots of space. I like that i had a refrigerator a closet a safe a microwave... i liked that kayaking was included with the stay
my room was far from the main entrance. some of the staff were not friendly. anything bought at the hotel was triple the price. it was a rip off!!!! the restaurant el conquistador was too price and the quality of food did not match the price. the food was not that great. massage was USA priced...had problem connecting to wifi...
The spacious room & sea view from room.
Will be better if basic toiletries eg shampoo is provided.
Pools, beach, location, staff, and wi-fi.
Bed bugs were found in both rooms.
I loved the view of the ocean especially at night, the comfortable beds, and the food at the Treadwinds restaurant.
Immaculately kept buildings & grounds. Utilize their complimentary shuttle bus to enjoy all of the amenities of all Royal Resorts. All of their restaurants are worth exploring. Outstanding friendly staff. This is our fourth vacation with Royal Resorts. Will definitely return.
A couple of strategically located hot tubs and a washer & dryer in each unit would be big improvements. Remember most of you guests will be staying for an entire week.
Rude and unprofessional staff Manager is a Liar Reservation office rude and unaccomodating Long lines to check in and check out Everybody wants to sell time share Falsely Advertises free airport shuttle
The facilities were great and also location.
Since we have to change rooms from Saturday to Saturday, there was a big problem because they didn't have the other room ready. BTW, what kind of hotel or even worse a resort makes you change room every Saturday? The concierge was of course called and they said this is not a hotel, this is a resort. OK, even worse. Then, they arranged quickly a room because several people were waiting in the lobby, but again the room was dirty. In the end we lost a full day just for this changing room business.
Nice place, good pool.
A bit money driven. Shop and gym was expensive.
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