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Kukulcan Boulevard Km 17.5 Lote 50 Zona Hotelera, 77500 Cancún, Mexico – Show map
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209 properties in Cancún
Including hotels, apartments, villas and more.
326 verified reviews
They speak your language
The Royal Caribbean's staff speaks: Spanish
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Outdoor Pool, Outdoor Pool (all year), Grounds, Sun Deck
Tennis Court, Golf Course (within 2 miles), Water Sports Facilities (on site), Fitness Center, Massage, Private Beach Area, Bikes Available (free), Playground, Entertainment Staff
Food & Drink
Restaurant, Bar, Restaurant With Dining Menu, Buffet-Style Restaurant, Snack Bar
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Airport Shuttle, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Hair/Beauty Salon, Souvenir/Gift Shop
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator
From 4:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Extra beds are not available.
The maximum number of cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 326 reviews
Value for money
Show reviews from:
Overlooking the Caribbean Sea and Nichupte Lagoon, only steps from the beach, the Krystal Grand Punta Cancún has a bi-level outdoor pool, private white sandy beach and full-service spa.
Score from 350 reviews Very good
This resort is on the ocean and across from the Cancun Convention Center. It features a sauna, hot tub, an oceanfront pool, while rooms include a minibar and cable TV.
Score from 474 reviews Good
Set right on the beachfront, this resort offers outdoor pools and tennis courts. Rooms and suites offer free Wi-Fi and views of the Caribbean Sea and Nichupté Lagoon.
Score from 332 reviews Very good
Right on the Caribbean Sea, this Cancun hotel is 2 miles from Aqua World Marina. It features a water park with 8 water slides and spacious rooms with a private balcony.
Score from 230 reviews Very good
The location was fine and the room was clean
First of all, its not a real hotel its a time share condo resort. This place has the feer of a nursing home. Everyone there is over 55' . I am 45 but expected at least some music at the pool or for the pool bar to be open. Unless you are of retirement age go elsewhere. I checked out after one day.
I like everything.
Restaurants need more creativity in the resort like this.
The facilities are all that you would expect from a 5 star hotel. The beach is beautiful.
The check in process is ridiculously slow. It took us about one hour and there aren't that many people in line. The staff was not as kind as you would expect, and never informed about internal processes that directly affect the customer experience. For instance, for some reason they have to move customers from one room to another on Saturday, so you are supposed to stay inside the room from 11 until 12 and wait until service gets there to move your belongings. This implies that you can’t go out to a tour or the beach during that period of time. Additionally, they don’t clean rooms on Sunday; however they don’t hesitate to pass the envelope for tips to the cleaning service under the door first time in the Monday morning.
Location clean staff beach all good
Mattress worn out
Great view and super facilities! Very nice and effective personnel.
One has to pay for the fitness, but given that these are the best equipment I have seen in so many hotels, its actually worth it.
my room had a great view. the room was clean and lots of space. I like that i had a refrigerator a closet a safe a microwave... i liked that kayaking was included with the stay
my room was far from the main entrance. some of the staff were not friendly. anything bought at the hotel was triple the price. it was a rip off!!!! the restaurant el conquistador was too price and the quality of food did not match the price. the food was not that great. massage was USA priced...had problem connecting to wifi...
The spacious room & sea view from room.
Will be better if basic toiletries eg shampoo is provided.
Pools, beach, location, staff, and wi-fi.
Bed bugs were found in both rooms.
I loved the view of the ocean especially at night, the comfortable beds, and the food at the Treadwinds restaurant.
Immaculately kept buildings & grounds. Utilize their complimentary shuttle bus to enjoy all of the amenities of all Royal Resorts. All of their restaurants are worth exploring. Outstanding friendly staff. This is our fourth vacation with Royal Resorts. Will definitely return.
A couple of strategically located hot tubs and a washer & dryer in each unit would be big improvements. Remember most of you guests will be staying for an entire week.
Rude and unprofessional staff Manager is a Liar Reservation office rude and unaccomodating Long lines to check in and check out Everybody wants to sell time share Falsely Advertises free airport shuttle
The facilities were great and also location.
Since we have to change rooms from Saturday to Saturday, there was a big problem because they didn't have the other room ready. BTW, what kind of hotel or even worse a resort makes you change room every Saturday? The concierge was of course called and they said this is not a hotel, this is a resort. OK, even worse. Then, they arranged quickly a room because several people were waiting in the lobby, but again the room was dirty. In the end we lost a full day just for this changing room business.
Nice place, good pool.
A bit money driven. Shop and gym was expensive.
great beachfront location but not the calmest part of the beach. spacious room with easy access to pool, beach, shops and restaurants and all of these places had very friendly staff and great food
concierge was late for our appointment and consequently cost us a few hours. wifi was patchy on some devices but who goes on holiday to use internet a lot anyway our unit had a microwave, kettle etc but nowhere to wash dishes and no dish brush, powder etc supplied
Nice people. We feel at home. We spend only one day but was awesome.
When we get the apartment the first time the A/C let the inside temperature so cold that once we open the doors the humidity in the outside hot air let the floor completely wet.
I love the activity staff I wake up to every morning :) they were amazing an hard worker an friendly an funny :) I love the pool the food was amazing my bed clean an soft an my room was clean every day. Very relaxing place .:: Cesar ,suri, Francisco , David u guys rock !!! Make my stay amazing
When they say all inclusive I expect guy to b included too an net those where the things I never like but not a big deal an the snack bar can b a bit better in food ... Not that good ... But again I'll b back :)
Location was great, right in the middle of the beautifull long beach in Cancun. Beach was super nice, not overcrowded (in some other neighbor hotels beach looked super packed), facilities were very good, staff super professional, standard room was very big.
The standard room we got was described as a room with balcony, yes there was a balcony but so small that you could not even fit a chair there so you could only stand on it. It would be also nice to have at least a little 'welcome' bottle of water in the room (we were travelling 2 weeks in Mexico and we got water in our rooms in all, I mean ALL hotels we sayed at, but not in this one).
-Old furniture in the room -No bar or self-vending machines opened at night: after midnight we were not able to buy a bottle of water inside the hotel. Never seen in an international hotel -Rude staff: reception staff dis-activate our room key at 11.00 sharp, even if we asked half an hour more to bring luggage down. Our room remained blocked for next 45 minutes.
Nice room clean and nice pool
Service at counter very impatient and rude
good positison and sea view
To be honest, I feel bad about your service. 1. I booked 3 nights however when I arrived, your guys told me only 2 nights. 2. I felt quite confused about your policy. why should I change room if room crossed Saturday. this made me very uncomfortable.you guys required to transfer room after 11 am I got up very earlier to follow time. but after 11 am your guys told me room were not ready. I was planning to go outside. 1 hour wasted. in one word, your service cannot match this good hardware.
Family had a great time at The Royal Caribbean 8/2 - 8/9. Plenty of things to do and see in the area. Location great for tours and going out at night. Plenty of things to do on-site also. Staff was very helpful and friendly.
Has to be a faster way to check in. Always have a long wait to check in.
Beach and seaside, swimming pool and all structure. Everything nice!
No shampoo or bath foam
we booked a suite for the 28 of July,2014. The kitchen is fully equipped with cups, plates, dishes, dish washer, coffee maker, oven, stove, microwave, toaster, refrigerator, and all utensils. The pool is big enough so that all guests have their part to have fun. I did an outdoor spa which was good but I would enjoy it more if it were indoor since it was in the mid-noon and very hot. The concierge guy, Antonio, did an excellent job! Really enjoyed our stay. Already recommed it to more families and would recommend it to friends as well.
The rooms and facilities were excellent. You need a car to get around as it is out of the way. Beaches are beautiful as are the pools.
Taco night buffet at $20 per person was overpriced and would not recommend. Quality of food was poor. Staff the only exception.
This resort is why I continue to return. It is a pleasure to stay at R.C. or any of the Royal resorts
pool service was lacking...only 1 staff for large area. Had to wait for service or drinks
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