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Kukulcan Boulevard Km 17.5 Lote 50 Zona Hotelera, 77500 Cancún, Mexico – Show map
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209 properties in Cancún
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577 verified reviews
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The Royal Caribbean - An All Suites Resort's staff speaks: Spanish
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Outdoor Pool, Outdoor Pool (all year), Grounds, Sun Deck
Tennis Court, Golf Course (within 2 miles), Water Sports Facilities (on site), Fitness Center, Massage, Private Beach Area, Bikes Available (free), Playground, Entertainment Staff
Food & Drink
Restaurant, Bar, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Hair/Beauty Salon, Souvenir/Gift Shop
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator
Wal-Mart (14 miles)
Market 28 (12.3 miles)
Lorenzillos (4.4 miles)
Hooters (3.2 miles)
Caribbean Sea (0 miles)
From 4:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Extra beds are not available.
The maximum number of cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 574 reviews
Value for money
Show reviews from:
Set right on the beachfront, this resort offers outdoor pools and tennis courts. Rooms and suites offer free Wi-Fi and views of the Caribbean Sea and Nichupté Lagoon.
Score from 607 reviews Very good
This Cancun resort is a 3-minute drive from Pok-ta-Pok Golf course, in northern Cancún. This hotel features an outdoor pool, children’s pool, convenience store and salon with massage services.
Score from 209 reviews Good
Boasting breathtaking views of the Caribbean Sea and offering endless activities, this family-friendly all-inclusive beachfront resort and spa provides personalized service, and first-class amenities,...
Score from 263 reviews Very good
Ideally placed along the shores of the Caribbean, this all-inclusive family-friendly resort offers easy access to area attractions, and provides spacious accommodations, numerous on-site facilities...
Score from 180 reviews Very good
The staff is very attentive, not a party hotel and perfect for relaxing enjoying the sun and beach. Food is very good
Didn't clean our room on one of The days
Very friendly and helpful staff, loved the hotel!!
Didn't clean our room on one of the days
Friendly staff and clean hotel!! Loved it
The property is dated, but this is easily overlooked. We were told that this property will be sold in the next 3 years, due to laws in Mexico on owning coastal property. Hopefully it will stay awesome with a new owner.
Almost everything about this place was great. The location makes it easy to venture out, but don't hesitate to try the restaurants next door at the Royal Islander. Fresh grouper tacos at Paco's Tacos are hard to beat.
Nothing to mention
Great view of the beach and ocean. Balcony was greeat to sit on wjhen the beach was pack.
Beach... algae. But is understandable mother nature matter. But hotel members do they're best to keep it clean.thumbs up!! GUYS.
All the Royal Caribbean pesonnel very helpful and efficient.they know how to make you feel like home.
You have to wash your dishes if you use kitchen - maid don't do that. 1 working elevator across 3 buildings. Extremely long check in process. Have to change room on Sunday.
Very good hotel. Very good situation. Wonderful view.
little to tell about.
Did a booking last min at 11pm and was at the hotel 20 min later. At the reception the staff was already waiting with my reservarion. 10/10 service.
Very old fashioned rooms (somewhat in the 70s), very clean but somewhat smelling Old and quite loud Air conditionning, restaurant And facilities (despite gym) Old fashioned, but gym costs extra (115 Pesos/ day); Beach okay But not the greatest strip (somewhat far South), nice kid's Programm (e.g. Painting ceramics of choice)
Big rooms, very nice Beach view in Upper Floors, some with balcony (ask for it if you want it!) nice Pools And Pool bar, very good gym (external = extra cost)
the personal concierge that coerces you into a discount so that they can sell you a timeshare; trickery involved in costs of tours
Had to pay $8 to use the gym.
Staff was rude at times, and not at all attentive. Front staff Unfriendly Be very careful who give your money to when booking tours. The ONSITE Concierge made us pay him cash, and then he didn't deliver on the tour. The management wouldn't do anything about our dilema. "There are many departments in the organization and they are unconnected"......hmmm didnt understand that explanation!!!! The conceirge has a desk in the hotel lobby!!! As they reminded me, this is a time share property not a resort You may have to pack up and move out of your room to another room on Saturday am if your schedule isn't Sat. to Sat.
Cleanliness throughout rooms/grounds Pizza service on site Store on site is reasonably priced!! Ismail-Front desk manager helpful Shuttles between sister hotels Nice sports bar in Royal Sands Beach always clean and not crowded Hotel was not overrun by college Spring Breakers as you need to be 25+ to rent a room. Actually quiet at night You can checkout towels, volleyballs, life jackets, etc
Ridiculously noisy, staff use old speakers to do workout.
Nice place location ok
THERE IS NO SHAMPOON OR CONDITIONER.
We enjoyed our stay. Next time we will stay in a villa or suite on the property for a little more room.
The location and beach were great. All the rooms had a view of the ocean. The staff was friendly.
It's for families, you can't bring visiters
everything, staff really helpful, clean rooms, location great not too far from sights or lights, all on site services available
The villa was perfect for our family of 4 and the staff was so friendly and helpful. We loved it and will definitely go back!
The speed of wifi
The sands there is great and the room equipment is perfect
Room not very clean on arrival (toothpaste around the sink, hairdryer greasy...), smell of food in the room, noise from pool and corridor, staff not very helpful, If you ask for a late check-out they tell you it costs 100 usd per hour!!
Location, big beach, balcony, big dressing room.
We booked tuesday to tuesday and due to the resort being time-share villas, they have a saturday-saturday system, so we were made to change rooms on saturday. The new room we were given had a different shower head that splashed too wide and sprayed all over the bathroom wall causing a massive puddle on the floor. We were two young friends staying in this resort and we booked per night, but 99% of the guests were 60+ and had used their time-share (at a much lower cost) to stay at the hotel. We felt a bit out of place because there were no young people and it was far away from the clubs (although only 15 minutes on the bus, 25 minutes with traffic).
My room had a great view of the resort pool and the ocean, the resort was like a 5* even though it's rated 4* (I think), the staff were very friendly and helpful. It's a beautiful resort and the beach is also amazing. The rooms were spacious and beds comfortable.
The concierge was not very knowledgeable Check out process takes very long
Very family friendly Quiet and relaxing Good location Spacious rooms with wonderful views Free Wifi
Several staff were not friendly and seemed to not want to help. There is a wine bottle opener in the room yet no wine glasses, ended up in a full argument just to obtain wine glasses. We were not advised when we checked in that Cancun operates on it's own time zone so our iPhones were out by an hour. We were 30 mins over outlr checkout time (thinking we were 30 mins early) Got a rude snappy comment from staff saying well are you ready to leave!! So won't be back unfortunately.
Great view, pool facility & Beach access but all hotels in this area do.
Distance from street, and that's my only complaint!
Beach / pool area & ocean view. The Tradewinds restaurant was excellent!
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