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Blvd Kukulkan Km. 11.5 Zona Hotelera, 77500 Cancún, Mexico – Show map
Excellent location – rated 9.6/10! (score from 133 reviews)
Rated by guests after their stay at Hyatt Zilara Cancun - All Inclusive.
|Zilara Junior Suite King|
|Zilara Junior Suite Double|
|Premium Ocean View Junior Suite King|
|Premium Ocean View Junior Suite Double|
|Premium Ocean Front Junior Suite King|
|Premium Ocean Front Junior Suite Double|
|Premium Ocean Front Deluxe Suite King|
|Premium Swim Up Suite King|
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207 properties in Cancún
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135 verified reviews
They speak your language!
Hyatt Zilara Cancun - All Inclusive's staff speaks: Spanish
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Outdoor Pool (all year)
Tennis Court, Golf Course (within 2 miles), Pool Table, Ping-Pong, Darts, Cycling, Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Private Beach Area, Bikes Available (free), Game Room, Library, Entertainment Staff
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar
Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children older than 18 years are welcome.
One child or adult is charged 80 % of the room stay per night and person when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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Based on 133 reviews
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Attention and friendliness of most of the staff. At the restaurants so many great people, Juan Luis, Gisel, Omar, many other names that do not remembre at the moment. At the beach: Frankie, Catalino. The main bar: the bartenders Felipe, Fidencio, Ivan, all really. The fantastic waitresses at the main bar: outstanding
The service is so good that there are some people that do not belong because its seems that they are not happy doing what they do. Like the lady that checked me out, not even a smile. One waiter at the buffet restaurant extremely rude. But exceptions.
Everything nice. All the staff was wonderful
Love every thing.
Everything about this hotel is wonderful! All the staff are amazing, food is varied and good quality, entertainment great. Rooms are spacious and have all you need. I cannot think of a bad word to say about our experience. I don't usually stay at all inclusive hotels but added this on to my trip for five nights and was not disappointed. Would highly recommend.
The location of the hotel. The hotel is amazing. The food and the activities are so good. We spent a wonderful Time in this hotel we were very pleased. Also the staff were very helpful and available. Very friendly :) we are going back for sure !!! Thank you for everything. And a special thanks to Fernando how help us find activities.
Best service we have ever had
everything save for two things.
mini bar top up service - quibbling but. generally coffee, but coffee much better at the coffee shop and much better means great
The staff is incredible and the food is astounding for an all inclusive. The rooms and view are picture perfect.
The price is a bit steep, but worth it. The on-premise activities could be better, or include off-premise excursions. The drinks could be better if they all didn't come from pre-mixed containers.
would have likedv if there was a dance club on premises
Every room faced the ocean. Rooms were large and there is a hot tub in every room. Service was exceptional. Concierges were especially helpful. Food was much better than we expected from an all-inclusive. 5 unique restaurants. Even though hotel was full, never felt crowded. Activities offered throughout the day were fun.
There is no night club for late night entertainment. It is a resort geared for couples. They have limited cabanas around the pool so that we had to get up early to reserve them.
Chef´s plate restaurant must be booked very early in advanced. Almost impossible to be booked Big dispute at pool area to get a kiosk. There is no criteria and policy in place. Guests must wake up very early in the morning to get a free kiosk, Hotel staff members at pool area give some "privilegies" to some guests. Beach is this area had a red flag all the time
watered down drinks
Cooking is fair
If you give a bad review of this place you can not be pleased this place is AWESOME well worth the money, moises at the pool was awesome catered to our every need, can not wait to return
This must be one of the best all inclusive hotel in Cancun. Excellent food, service and rooms with comfortable beds. Situated on a beautiful beach with lots of cabanas to lay on being served piña coladas in the sun.
Nothing big to complain about really. When you stay for a couple of weeks the ordinary jokes from the staff in the morning regarding alcohol to breakfast is a bit boring. ;)
I am impressed how a staff can have the sense of care all the time. From your check-in, to the lunch, to the pool area, to the bars, to the room service: everyone at Hyatt Zilara is committed to make you feel awesome! Food is delicious and you can eat at 6 or 7 different restaurants, experience international cuisine and "tailor" your own food at the buffet. The menus have more than 10 options of entree each, so you can return to the same place and eat a completely different dish - and the mesero (waiter) knows the name of your local soccer club! Exercising is also a lot of fun with Edoardo - yoga - and the other guys at the pool area, where you can practice acquaerobics every noon. Ale is the perfect concierge, and she is really trying to make your experience unforgettable by helping you in every situation - like, for example, taking a bus to Plaza las Americas. I am really impressed how clean and tidy is the hotel and how warm and polite is their service. I will return for sure and bring my family to enjoy the same awesomeness that I did! <3
My friend and I stayed here for 6 nights and we couldn't be more happy with the Hyatt Zilara. The staff was amazing. Very attentive and kind. They truly made us feel like royalty! Food was amazing. We really liked the buffets and the Tapas restaurant. The bartenders were very cool. We had a lot of fun with them and the drinks were top notch. We will definitely be back to the Hyatt Zilara!
Beautiful beach and hotel. Food was good. Room services was very good. Waiters were very friendly. Julio, the activities director, was very personable and made things fun. All rooms face the ocean and there really isn't a bad room. I would return.
The pool was freezing the first 3 days. They couldn't figure out why no one was in the pool and willing to do pool activities. After several complaints, they turned on the heater. Not sure why it was off in the first place. After that, everyone used the pool again and it was very comfortable the remaining 4 days.
We like everything- staff, food, restaurants, beach, sea, cabanas in the beach, mojito! You just enjoy your life there!
Need to Check out :((((
My name is Ali. Turkish businesman.. O was in Hardt Rock in Playa del Carmen and in Cozumel , Secrets aura. Hyatt Zilara is best of best.. Congratulation..- And thank you everyone.. Next time onlyyy your hotel Grtngs Ali Sen
The resort is breathtaking! I traveled with my adult son for a little getaway, and we found Paradise at The Hyatt Zilara and Cancun. From the minute you arrive you are treated like royality. The staff is friendly, helpful and attentive. Shout-outs to Albert in guest services, Roberto at Spice, Omar at Pelicanos and Miriam with bar service. Our stay was too short! Can't wait to go back!
Had to wait 20 minutes or so for our turn to check-in, but the staff kept us comfortable with cold cloths and delicious cucumber water while we waited.
Thoroughly enjoyed myself. I can't wait to go back!
The jacuzzi had rusty in it.
Staff were very helpful and friendly, food was of a good quality. Great choice of food and drink
Everything was perfect. Please note 3 of the restaurant require elegant dress, which was a surprise for us at a beach resort
Meeting old friends and relaxing in comfort
Having been there when it was the Royal We were sad to find that Hyatt standards were not as good
Beach parties, service on the beach and in pool, quality of food in various restaurants Location was great Coffee bar was the best Breakfast was superb Very clean rooms, every day!
Loud music Till 11pm Too many heavy drinkers in the pool, typivcal for all inclusive, i presume All inclusive Front desk not what I expect of 5 star hotel Lack of follow up on issues with lost property,
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