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Blvd Kukulkan Km. 11.5 Zona Hotelera, 77500 Cancún, Mexico – Show map
Excellent location – rated 9.5/10! (score from 95 reviews)
Rated by guests after their stay at Hyatt Zilara Cancun - All Inclusive.
|Zilara Junior Suite King|
|Zilara Junior Suite Double|
|Premium Ocean View Junior Suite King|
|Premium Ocean View Junior Suite Double|
|Premium Ocean Front Junior Suite King|
|Premium Ocean Front Junior Suite Double|
|Premium Ocean Front Deluxe Suite King|
|Premium Swim Up Suite King|
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211 properties in Cancún
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95 verified reviews
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Hyatt Zilara Cancun - All Inclusive's staff speaks: Spanish
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Outdoor Pool (all year)
Tennis Court, Golf Course (within 2 miles), Pool Table, Ping-Pong, Darts, Cycling, Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Private Beach Area, Bikes Available (free), Game Room, Library, Entertainment Staff
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar
WiFi is available in public areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children older than 16 years are welcome.
One child or adult is charged 80 % of the room stay per night and person when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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My name is Ali. Turkish businesman.. O was in Hardt Rock in Playa del Carmen and in Cozumel , Secrets aura. Hyatt Zilara is best of best.. Congratulation..- And thank you everyone.. Next time onlyyy your hotel Grtngs Ali Sen
The resort is breathtaking! I traveled with my adult son for a little getaway, and we found Paradise at The Hyatt Zilara and Cancun. From the minute you arrive you are treated like royality. The staff is friendly, helpful and attentive. Shout-outs to Albert in guest services, Roberto at Spice, Omar at Pelicanos and Miriam with bar service. Our stay was too short! Can't wait to go back!
Had to wait 20 minutes or so for our turn to check-in, but the staff kept us comfortable with cold cloths and delicious cucumber water while we waited.
Thoroughly enjoyed myself. I can't wait to go back!
The jacuzzi had rusty in it.
Staff were very helpful and friendly, food was of a good quality. Great choice of food and drink
Everything was perfect. Please note 3 of the restaurant require elegant dress, which was a surprise for us at a beach resort
Meeting old friends and relaxing in comfort
Having been there when it was the Royal We were sad to find that Hyatt standards were not as good
Beach parties, service on the beach and in pool, quality of food in various restaurants Location was great Coffee bar was the best Breakfast was superb Very clean rooms, every day!
Loud music Till 11pm Too many heavy drinkers in the pool, typivcal for all inclusive, i presume All inclusive Front desk not what I expect of 5 star hotel Lack of follow up on issues with lost property,
Swim up suite with private pool right from our balcony was awesome!
Food was good but I don't like buffets and not a lot of variety from other resturants.
Beautiful, clean, comfy
Construction, pool bar closed, loud construction noises at night, early morning. Staff was just okay, some friendlier than others.
Staff View Best beach layout area Best pool view
Have to reserve restaurants early. Check in takes a bit.
The location is wonderful on the beach and the rooms are nice and luxurious
The balconies are to close to one another ofthen noisy and drunk neighbours , the staf is ok buth they expect tips for every move they do , i tip just when i'm pleased !
beautiful room; oceanfront; great beach and pool
food was mediocre liquor was not top shelf no cigar bar (as compared to what the internet said) could not get a reservation at best restaurant
Everything was great!
The house red wine was not the best quality
everything just great! Good stuff, nice food (several restaurants that include in "all inclusive" package) good show programme in the evening. In terms of location - 10 min walk from La Isla shopping center.
be aware mostly in all Cancun waves are pretty big, so not very comfortable swimming.
I liked everything in there and I would love to rate it more than excellent but that was the highest rate! Beyond excpectation
Nothing to be mentioned! Cann't even think of any!
Our room was beautiful. The staff was very pleasant and helpful.
Good food Great room view Good service
Sheets worn and dingy, they changed them 3 times! but the same problem. We never had this problem on other luxury hotels
We stayed at the hotel for our honeymoon and loved it! Everything was excellent and top quality. The food was fantastic (there are 5 restaurants to choose from) , there are bars with all inclusive drinks all day. The pool is beautiful and even though the hotel was full, it did not feel crowded at all. There are many activities (zumba, aerobics, spinning) and also evening shows. The hotel was very high standard and everything was perfect!
A little bit expensive during the peak season.
Fantastic hotel with everything you could want. Stunning swim up bar. Great food 24/7 and as much drink as you can handle all inclusive.
Too much food and drink available! Makes pigs of us all.....or me anyway.
Large territory, good location, nice beach and great see. Very large choise of drinks in bars
This is former The Royal Cancun hotel. Now it is Hyatt, but the hotel does not defenitely fall with the usual Hyatt high standars (yet maybe). Suites are not renovated. Both the quality and the choise of food in the main restaurant is poor. The quality of food in other restaurants of the resort is hopeless. Free test drive on Mini Cooper included in the price as anounced was not available.Finally, never seen before so many drunk american tourists at the same place and at the same time
The hotel Excelent Good food good cost benefit
The staff are nice But a bit arrogant Especially the manager Luis Abarca which was extremelly rude, once i wanted to stay one more day the hotel Had place as booking said And i was not full But the manager was angry made me pay an extra i did it Not satisfied, and by a measuring power action with customer he said there was no place inside hotel sounded very arrogant to me But the hotel worth it every penny expended
politeness of the staff and the hotel facilities and quality
We arrived at The Royal of Cancun on 8th of November. We chose this wonderful hotel after staying here 6 years ago (January, 2007), the hotel hadn't fixed yet that's why we wanted to back again.The hotel itself is stunning, and the staff are always very kind and are there to help us at any point we require it. They always make sure that their guest are totally satisfied and above all a hotel is spotless. However, unfortunately, we were very disappointed when we left a hotel after our stay. Firstly we were not overly satisfying with dinner; the meat selections were very poor. Secondly, we wish to raise your attention to the breakfast juices primarily as there were only 2 choices of juice available, just orange juice and cactus juice. These juices was of a low quality. In our opinion, a hotel with this reputation, we were at least expecting maybe some real squeezed juices for example. As a comparison, we spent one week in Malia instead of Cancun last year, for which offered us 8 fresh juices every morning. (moreover The Malia is a lot more cheaper than The Royal ).Additionally, there was fresh juice on the hotel room menu but we got the same juice as in The restaurant. Next morning we could drunk fresh pineapple juice ,papaya, and other juices ( we couldn't saw the name of juice ) but a full of sugar orange juice was still there.It seems unacceptable that a hotel company with such a brand as the Hyatt where the staff and cleanliness is so great, these formalities have come about. Its details like this that we base our decisions to whether we come back or not. We left a hotel on the 16th of November under the name of Hyatt zikora. We have decided that we will come back next year, and we hope that the above will be taken into consideration for our next stay at Hyatt hotel company.
My wife and I stayed at The Royal for our honeymoon. We have never been to Cancun...didn't know what we were getting ourselves into...but it was absolutely amazing! The ocean is perfect/beautiful...pools are great...staff is very friendly & always trying to lend a hand to make your stay as enjoyable and relaxing as possible...the food/restaurants are incredible...and the rooms are very nice. It was as close to perfect as something can get here on earth. I would recommend staying at the Royal to anyone!!
I honestly can't think of anything worth writing down that I didn't like.
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