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The Royal Islander
Kukulcan Boulevard Km 17.5 L-51 Zona Hotelera, 77500 Cancún – Show map
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200 properties in Cancún
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300 verified reviews
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The Royal Islander's staff speak: Spanish
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Outdoor Pool, Outdoor Pool (all year), Grounds, Sun Deck
Tennis Court, Golf Course (within 2 miles), Fitness Center, Massage, Hot Tub, Private Beach Area, Bikes Available (free), Game Room, Entertainment Staff
Food & Drink
Restaurant, Bar, Restaurant With Dining Menu, Buffet-Style Restaurant, Snack Bar
Free! WiFi is available in all areas and is free of charge.
Free! Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Shuttle Service (free), Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Shoeshine, Hair/Beauty Salon, Souvenir/Gift Shop
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator
From 4:00 PM
Until 11:00 AM
Children and Extra Beds
All children are welcome.
Extra beds are not available.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
The Royal Islander accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please note that guests staying on a Saturday night may need to change rooms. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.
The total price of the reservation will be charged on the day of booking (See Hotel Policies). This will appear under the name of Carib Isle Travel (Royal Club Vacations). One registered guest in each villa must be at least 25 years old and willing to accept responsibility for the actions of all villa occupants.
Please note that no refunds will be provided for any cancellation or modification made after check-in.
A credit card or a cash deposit must be provided at check-in, to cover any additional charges during your stay.
Based on 300 reviews
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beach front was beautiful amenities were plentiful
need to change room on Saturday
The view and location was good.
Restaurant quality of food and service. Hours open were short up stairs and drinks in the pool. But we worked around it.
Close to the beach , wet bar, decent size room, free wifi, happy hour from 3 to 6 pm
Check in process is horrible, customer service at the desk was horrible. To get towels is like giving your first born. Outdated hotel. Kinda expensive for what you get. Have to walk all the way down the hill to catch bus . No real options to eat at . And I didn't like the fact that they allow people to smoke in the pool. We had this obnoxious guy smoking cigars all the time
facilities are wonderful , very relaxing,
Everything is so so so nice
Had a fantastic stay here and we were sorry to have to leave. The room was clean and very spacious. The pool was great and always clean. The food on the restaurant was very nice and reasonably priced. There is also a supermarket on the hotel which was great as we could buy breakfast cereals and snacks.
The front desk is extreamly slow. Be prepared for a long wait if there is any kind of queue.
I wish I could stay longer, It's a quiet place with great facilities and an amazing beach
It could add value a shuttle to the airport
We loved the location right on the beach, with a breath taking view from 7th floor and a roomy balcony overlooking pools... and magnificent white sand beach! Love that the rooms were up to date with flat screen tvs, wifi available throughout the resort!! Very clean felt like home away from home!! We will definitely return!
The Royal Islander Reaort was wonderful!! It was a trip my family will always remember. The resort was clean, staff was very friendly & accommodating. We will definetly be returning soon!
Didn't like that we couldn't stay longer!!
Hiring a two room suite is fine- roomy, balcony, good kitchen
You should not hire out the extra room of the suite separately- terrible experience. And when the staff tell us that they cannot extend our check out so we spend 3 hours without a room with a toddler to then be accused of lying at the front desk was the final straw, especially since the room was obviously not occupied or cleaned or they would have known we had left- that and the bed bugs mean I will never stay with your chain again- disgusted
The beach and the sea... That´s all !
The deposit , very quiet at night, too expensive for what you get, the double room was just ok
The experience was overall, excellent! We were attended fairly well for the most part. Most of the staff made all of our needs were met. It meant a lot when our group of family couples were headed out on a late night and the staff asked if we would be ok to drive back or if we needed assistance so they could accommodate our needs.
A staff member following us as if we were invading the hotel and confused our room with someone else's telling us we didn't have the accurate number of people on our reservation.
The service staff at the restaurants and bars were great, friendly and went out of their way.
The exit was awful. Our flight didn't leave till later in the day. Before arriving I requested a late check out but never received a confirmation. The resort had to have us out asap.... they didn't explain that there was a hospitality room in their basement for us to shower and that they could hold our luggage and we could get access to it ...once I was able to get someone to explain all of this,we made those arrangements. The bell hop took our luggage to the front instead of to the storage area. He spoke no english and understood none. Everyone was too busy to help. Finally got someone to help and they brought us to the hospitality room in the basement. There was an over powering chemical smell that the bell hop noticed too, but of course there was nothing for him to do about it. Using the room with that odor was awful and we all felt like we were sick from it. There was no soap in the women's shower stall. A great vacation was ruined by a thoughtless, inhospitable exit. No one cared when we explained the problems.
It was so relaxing, loves the beach, the staff was friendly. I will visit again
Internet was not that good
beautiful view, good service
If more smile on front desk staff face, that will be more great
Stone flooring around pool area gets dangerously hot in the day too hot for bare feet Fix this before someone gets a serious burn and sues you !
Pool, staff were great right on the beach
The staff went out of their way to make out stay enjoyable. They were attentive to all our needs, friendly and eager to help! My best friend and I took my daughter for her 21st birthday and she had a blast! The beach in front of the hotel is amazing and the hotel staff keep it clean and ready for use every day. We never had a problem getting transportation wherever we wanted to go and the sister resort, Royal Caribbean is right next door, so you really have two of everything at your disposal because you can use their beach and pool as well!
We would have liked to see the hotel bars stay open later into the evening so we could have a night cap. Also, the swim up bar in the pool closes at 6 pm and we thought that should stay open later. We like to go out for late meals and we were not always ready to end cocktail hour at six. There is another bar still open until 10 pm, but it was not as much fun as the swim up bar. It's also a family friendly environment, but we felt like there should be an area of the pool reserved just for adults. We were there in the off season, so maybe it's different during the rest of the year.
Clean and big rooms, beach very close, a shop for daily products inside hotel
Loud a/c even with the lowest setting. Wakes you up in the night when it starts.
Place for a family
Food was expensive
The staff was very friendly and helpfull. The hotel was very clean. The breakfast buffet was very good.
There's no gymfacility. Besides the hotelrestaurants there are no restaurants on walking distance.
The pool (its really good theres a pool specifically for kids!), the size of the room...and the comfort of the room in general, the view from the balcony
the staff wasnt as nice as it could have been, especially at the swimming pool. no particular complain but they could have been more kind in general. they didnt smile one single time. you have to walk a lot on the beach to get to the sea, from the beds, and there were many waves when i was there (although this is obviously not the hotel's fault).
I like location of beach, and swimming pool.
Not enough information in booking, so not all things correspond with reality.
That I don't have to Carrie money
That the hotel will charge for do the dishes , and drinks a little over price
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