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Kukulcan Boulevard Km 17.5 L-51 Zona Hotelera, 77500 Cancún, Mexico – Show map
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209 properties in Cancún
Including hotels, apartments, villas and more.
332 verified reviews
They speak your language
The Royal Islander – An All Suites Resort's staff speaks: Spanish
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Outdoor Pool, Outdoor Pool (all year), Grounds, Sun Deck
Tennis Court, Golf Course (within 2 miles), Fitness Center, Massage, Hot Tub, Private Beach Area, Bikes Available (free), Game Room, Entertainment Staff
Food & Drink
Restaurant, Bar, Restaurant With Dining Menu, Buffet-Style Restaurant, Snack Bar
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Shuttle Service (free), Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Shoeshine, Hair/Beauty Salon, Souvenir/Gift Shop
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator
From 4:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Extra beds are not available.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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I loved the view of the room & the service of the staff
Some of the prices in the local store were excesive.
Check in is at 4pm and check out is at 11am, that's like a half day lost, but stolen by the management
Spacious room with comfortable bed and plenty of pillows. Easy access to beach & great sea view from room.
Noisy air-conditioner. Dirty swimming pool with dead cockroach floating on it. The hotel policy of holding a minimum sum of US $100 for each day of stay on top of the daily room charges. Stayed at a Royal Resort prior to my stay at Royal Islander and there was no such practice.
The hotel is ok. The beach is fantastic, the rooms and hotel are fairly clean, the food is good, the pool is ok.
There is absolutely nothing to do in the evening except sitting at the bar and drinking overpriced beverages.
Staff, suite room, view
Distance from town area
Royal Islander is located in the hotel zone. The beach is amazing and the pool area is fab. We stayed in a villa which is well equipped and comfortable.
The Royal Islander is not a hotel but rather a time-share resort and as such it is not managed as a hotel. This is not an issue if you're expectations are in line with the service you are going to receive. We specifically asked if we would be changing rooms at any point during our stay and were informed at check in that we would be in the one villa for the duration of our stay. The day before we were due to check out we were being harassed by housekeeping to come in and clean our room and upon further investigation were told that we were moving room and should already have packed up and left. When we tried to speak to the front desk and management team we were met with a stone wall...not even an apology for the lack of communication and the inconvenience caused.
beach front was beautiful amenities were plentiful
need to change room on Saturday
The view and location was good.
Restaurant quality of food and service. Hours open were short up stairs and drinks in the pool. But we worked around it.
Close to the beach , wet bar, decent size room, free wifi, happy hour from 3 to 6 pm
Check in process is horrible, customer service at the desk was horrible. To get towels is like giving your first born. Outdated hotel. Kinda expensive for what you get. Have to walk all the way down the hill to catch bus . No real options to eat at . And I didn't like the fact that they allow people to smoke in the pool. We had this obnoxious guy smoking cigars all the time
facilities are wonderful , very relaxing,
We loved how clean RI was & that is was situated right on the beach. It was also great to have access to their sister hotels & free use of their shuttle to & from those properties.
We didn't enjoy the changing rooms on Saturday thing. Our room the first half of the week was easily a star better then the room they moved us to the last half of the week. The staff is helpful during the process but it is quite a bother to move your world mid stream. It would also be nice if the swim up bar was open past 5 m. That is a very early time to close.
Great pool. Fair prices for food and drinks. Good connections via bus to rest of Cancun. Excellent beach and good facilities on the beach.
We were forced to move rooms for the last night of the holiday because we were leaving on a Sunday not a Saturday. This was a big hassle and wasted half our last day as we had to wait for the hotel staff to come and make the move. If we had known about this we probably would have stayed elsewhere because our aim was to be in one place and not have to pack up and move. They should tell you about this before you book so you can make an informed choice based on your travel dates.
Everything is so so so nice
Had a fantastic stay here and we were sorry to have to leave. The room was clean and very spacious. The pool was great and always clean. The food on the restaurant was very nice and reasonably priced. There is also a supermarket on the hotel which was great as we could buy breakfast cereals and snacks.
The front desk is extreamly slow. Be prepared for a long wait if there is any kind of queue.
I wish I could stay longer, It's a quiet place with great facilities and an amazing beach
It could add value a shuttle to the airport
We loved the location right on the beach, with a breath taking view from 7th floor and a roomy balcony overlooking pools... and magnificent white sand beach! Love that the rooms were up to date with flat screen tvs, wifi available throughout the resort!! Very clean felt like home away from home!! We will definitely return!
The Royal Islander Reaort was wonderful!! It was a trip my family will always remember. The resort was clean, staff was very friendly & accommodating. We will definetly be returning soon!
Didn't like that we couldn't stay longer!!
Hiring a two room suite is fine- roomy, balcony, good kitchen
You should not hire out the extra room of the suite separately- terrible experience. And when the staff tell us that they cannot extend our check out so we spend 3 hours without a room with a toddler to then be accused of lying at the front desk was the final straw, especially since the room was obviously not occupied or cleaned or they would have known we had left- that and the bed bugs mean I will never stay with your chain again- disgusted
The beach and the sea... That´s all !
The deposit , very quiet at night, too expensive for what you get, the double room was just ok
The experience was overall, excellent! We were attended fairly well for the most part. Most of the staff made all of our needs were met. It meant a lot when our group of family couples were headed out on a late night and the staff asked if we would be ok to drive back or if we needed assistance so they could accommodate our needs.
A staff member following us as if we were invading the hotel and confused our room with someone else's telling us we didn't have the accurate number of people on our reservation.
The service staff at the restaurants and bars were great, friendly and went out of their way.
The exit was awful. Our flight didn't leave till later in the day. Before arriving I requested a late check out but never received a confirmation. The resort had to have us out asap.... they didn't explain that there was a hospitality room in their basement for us to shower and that they could hold our luggage and we could get access to it ...once I was able to get someone to explain all of this,we made those arrangements. The bell hop took our luggage to the front instead of to the storage area. He spoke no english and understood none. Everyone was too busy to help. Finally got someone to help and they brought us to the hospitality room in the basement. There was an over powering chemical smell that the bell hop noticed too, but of course there was nothing for him to do about it. Using the room with that odor was awful and we all felt like we were sick from it. There was no soap in the women's shower stall. A great vacation was ruined by a thoughtless, inhospitable exit. No one cared when we explained the problems.
It was so relaxing, loves the beach, the staff was friendly. I will visit again
Internet was not that good
beautiful view, good service
If more smile on front desk staff face, that will be more great
Stone flooring around pool area gets dangerously hot in the day too hot for bare feet Fix this before someone gets a serious burn and sues you !
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