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Constituyentes No 2, 77780 Playa del Carmen – Show map
Excellent location – rated 9.2/10! (score from 114 reviews)
Rated by guests after their stay at The Royal Playa del Carmen-All Inclusive.
|Royal Presidential Suite with Private Pool and Ocean Views - Penthouse|
|Royal Junior Suite with Pool Access - Ocean Front|
|Royal Master One Bedroom Suite with Ocean Views|
|Royal Junior Suite with Pool Access and Ocean Views|
|Royal Master One Bedroom Suite with Ocean Views - Beach Front|
|Royal Junior Suite|
|Royal Junior Suite with Ocean View|
|Royal Junior Suite Oceanfront|
|Royal Junior Suite Beachfront Walk Out|
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469 properties in Playa del Carmen
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114 verified reviews
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The Royal Playa del Carmen-All Inclusive's staff speaks: Spanish
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Outdoor Pool (all year), Grounds
Tennis Court, Pool Table, Ping-Pong, Cycling, Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Bicycle Rental, Bikes Available (free), Game Room, Library, Entertainment Staff
Food & Drink
Restaurant, Bar, Breakfast in the Room, Snack Bar
Free! WiFi is available in public areas and is free of charge.
Free! Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children older than 16 years are welcome.
One child or adult is charged 80 % of the room stay per night and person when using existing beds.
The maximum number of extra beds in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the credit cards for more info.
Based on 114 reviews
Value for money
Show reviews from:
On the beautiful Mayan Riviera, this 5-star resort is 6 miles from downtown Playa del Carmen. The beachfront resort features 13 pools, hot bathtubs and spacious suites with a private balcony.
Score from 193 reviews Very good
This impressive, adults-only resort is on Playa del Carmen’s beachfront, just feet from the world’s second largest coral reef.
Score from 37 reviews Wonderful
Surrounded by tropical gardens and a beautiful beach, this impressive hotel is just a 15 minute drive from Playa del Carmen. It offers a spa, an infinity pool and 6 gourmet restaurants.
Score from 19 reviews Excellent
Located on a secluded private beach, only minutes from the village Playa del Carmen, this all-inclusive resort features spacious accommodations, modern amenities and is close to many area attractions....
Score from 52 reviews Very good
Amazing service, everything you need. We had a room with private pool access and jacuzzi, and only steps away from the beach. What more luxury can u wish for?
Everything was great
The staff is so friendly and accommodating. The resort is luxurious and the food is incredible.
staff food mojitos suites entertainment atmosphere(adults only) pools
beach(hurricane erica wrecked the beach)
Food quality and choice was absolutely outstanding. Building and grounds were very well maintained and cleaned. The staff was exceptionally friendly and courteous. Convenient for shopping and entertainment
The beach area (where the covered chairs are located) smelled like sewer the entire trip. If the wind blows the right way you are okay. The beach is small and has quite a few rocks under the water. If you play tennis, the court area is too small.
Our first steps towards the door out of the car... Greeted with champagne and towels. From that moment on treated like King and Queen. Could not have gotten better service from the staff or food from the chefs or overall experience. Totally satisfied!!
The heat and humidity.... (no one had control over that)...
Service, food, quick wifi. Everything.
The suite was well decorated, ocean front, excellent pools, and service second to non. it's all including package resort, with many good selection of restaurants, food and quality beverages. highly recommend, it's value for money.
The hotel is beautiful In a great location
The staff was rode When we checked in we learned that there are renovations next to our room. It was when we got to the room. When we complained all we got is a sorry. After every morning of waking up at 7:30 from the banging. We learned that the couple next to us likes listening to loud music all night. When we called the front desk after we knocked several times. They did nothing. Only on the next day they where kind enough to offer a 100$ resort credit. Which was not enough for already paying a very high price for the hotel. And the food was below average
It is perfectly located right in the 5ta Avenida.
We were traveling as a couple on our anniversary. We are mexican, and the hotel has a very foreigner environment. It is the typical resort for European and American people. Loud music on the pool, classes everywhere (Acuarobics, towel folding etc) which for me is not very relaxing if you just want to chill in the pool. The resort was full quite difficult to get a place by the pool or the beach, and impossible to get a drink, which by the way were very very american (not the mexican experience). The food was ok to good... But you cannot eat a thing by the pool which is frustrating. As a couple who wants to relax I would not recommend this hotel during peak season. We selected it because it is an adults only, but really it is full of young people, playing volleyball and drinking all day... If you are a group of adult friends travelling together I guess it is an ok choice. One more thing the beach is not very good, it is next to pier, which makes the trademark of the crystal blue sea difficult to appreciate ... and its rocky...
The location is the best feature of this hotel. In a tourist zone where taxi drivers overcharge like crazy, it's nice to be in a hotel from where you can go anywhere walking. Housekeeping staff is the best and the waiters are friendly but need training.
Staff is good, although they could get a bit more training at actually listening to you. Bathrooms could use a hand as well. We've stayed at others all-inclusive hotels in Mexico, and the biggest let down is the food. Although not bad, the quality is neutral, at best. You wont starve, but you wont remember this hotel by its cuisine. Not even their mexican food is good. If you visit this hotel, don't miss Asiana, Maria Marie and the VIP lounge snacks. If you like a restaurant where all dishes taste the same, by all means go to Pelicanos. Spice is a good choice if your hopes are not that high, and most definitely the best option for breakfast. The Coffee House is a disaster, not worth the walk (a real issue here. The hotel is huge!). Didn't try Chef Plate as they didn't include it due to the room we had (hate when all inclusive's do this) and they charge usd 80 if you want to go (with that money you'd buy yourself a taqueria in town). Avoid Tapas restaurant if you don't want a huge dissapointment due to long waits and small plates. Didn't care much for the spa either. Summer season is really hot and lack of air condinitioning on most areas of the hotel including the lobby and reception (I mean, how cheap can you get? Not even a fan? What's the use of sweating like crazy all the way through check in) makes the issue worse. But hell, we're on vacation, lets not be picky. Pool area and the beach next to it is noisy. All day! Beware rooms on the far side to the north of the hotel. They're right next to the construction of a new hotel. Noise starts at 6am. If you can go for the ocean view I'd recommend it, even over the ocean front ones. Even though the view is better the hotel beach is right next to a pier and the smell from the sea is not that nice. Plus you'll also be right next to the pool noise. If we plan again to go to Playa del Carmen we'd probably look for another place.
Nothing! The whole stay was amazing! you don't even need to leave the resort!
All the concept of the hotel. .
The wait staff and the bartenders were excellent. The pool was lovely and there is a nice stretch of beach.
There was one bellboy and one person at the front desk who were snippy and rude. The food in Asiana was not very good. There was no wait staff bringing drinks on the beach.
Beautiful setting; great location; friendly staff; lovely breakfast/lunch buffets
There's a sewerage smell in places (beach, coffee house); food in restaurants at night isn't great; the house wine is awful for a 5* hotel and the cheapest bottle of wine that's not extortionate is around $50
The location was nice for shopping and the beach.
The hotel staff charged me double fees after I arrived, which ended up costing me a great deal more than I had been told. When it rained, the tiles and steps were extremely slippery and water accumulated several inches in some walkway areas. I won't return to this hotel.
Facilities, wonderful staff, cleanliness, location.
Check in process and the quality of certain all inclusive drinks.
Facilities and resturants were amazing, wait hospitality staff very curteous, attentive and genuine, pleasure to be around
The staff on the sales and reception area, a pickup from airport was called in organised, waited at airport before spending $120 US on an airport taxi,and honeymoon request was organized and did not happen, no empathy, upgrade or anything offered to apologise
Food was good
service was lacked by drink attendants and room service, never received our coffee one morning, and house keeping, only 2 turn down service out of 5 nights
Upon arrival at the Royal Playa del Carmen we were immediately greeted, escorted and comfortably seated to get checked in. We were given champagne and cool washcloths to freshen up. We had emailed in advance our preferences with our 2 suites that we have one with a king bed and the other with 2 full beds and that they are located next to each other. Our party consisted of my husband and I and our three children ages 20-15. All our requests were granted. We were very happy with our room location. It was not near the construction. Our first day on the beach we were fortunate enough to have Vi as our waitress. She kept us all well hydrated with all kinds of beautiful tasty frozen drinks always with a smile! It was never a problem getting lounges by the beach and by late afternoon we could usually find some chairs at the pool. The pool water was a bit cool for me but the hot tub was wonderful. The entire resort is immaculate. Alejandro and Danny Boy always stopped by to fill us in with the activities to notify us of the activities available for the day. We didn’t partake in water sports this vacation as we only had 3 full days to completely relax and soak in the sun. We did enjoy SpaZul. Roger informed us that we were entitled to use the hydration circuit every day free of charge in the spa. So after beaching and hanging by the pool we would use the sauna, steam room cold plunge, and hotub before getting ready for dinner. Millie took good care of us at SpaZul. The ice tea and mint tea along with snacks were refreshing. Our last day the five of us enjoyed massages and were able to all book for 4pm. I had the sport massage by Enrique, which was absolutely the best massage I ever had! I believe Evelyn and Daysie massaged my daughters and we were all deeply relaxed after. Our room was right near the gym and we all used it every morning. It is small for the size of the resort but we always all managed to get a treadmill, bike or elliptical every morning.
More entertainment at night.
The room was spacious and clean. Many options for eating out good bar service as well. The staff was very accommodating
Food was average I guess this is expected at all inclusives. Could use entertainment at the pool light music would be nice. Food at the pool would be nice as well.
The food was very good to excellent (depending on the restaurant) and the staff was great.
We had 2 different suites for our party and the service in the rooms was inconsistent. We didn't even have a hammock and I'm pretty sure we were the only room on that entire wing.
Grounds and facilities. Pools and proximity to the beach and 5th avenue.
Lack of authentic Mexican food.
This an extremely well designed and managed resort, with great attention to detail. Staff members are welcoming, gracious and very well trained. Food choice, quality and presentation are excellent, as is the food service. Thanks Ivonne, Sue, Nancy, Jeronimo, Reynaldo and all. We hope to return and will recommend this resort to our family and friends.
The booking of our visit was mishandled, between bookings.com and the Royal Resort (we booked for 3 visitors and were surprised that the Resort was expecting 2 visitors). This was rectified quickly and effectively by the excellent staff (Whilemina and Charon). Also, we requested at the time of initial booking (through bookings.com) to be placed away from the construction. This did not happen and we were initially placed right at the construction site (beautiful room, but right at the construction site). We asked to be moved and were accomodated quickly to another beautiful room away from the construction site with a beautiful view of the sea, as we had requested and booked. We were very pleased with the response of Resort staff to these booking challenges.
We upgraded to a president suite and was worth every penny of the upgrade. Pelicano's was a lovely beach front restaurant where we ate breakfast most mornings. Staff were so helpful and friendly Spa William our butler was a great help at all times
One member of staff on reception threatened my girlfriend, but can't tarnish everyone was the same brush. Most staff were so helpful We had a couple of problems with paying the bill on arrival due to staff which was annoying Poolside sun loungers were all took very early. And not a German in sight No cocktail menus No proper on site cocktail bar as such
Nothing. Left after first night. They charged me up front for three nights. Promised to refund my credit card and even gave me a receipt. I never received refund and I am having to deal with my credit card company.
Low value for $$. Horrible food. Needed reservations at almost every restaurant. Worst of all, our oceanfront junior suite was right by loud and constant construction with workers staring at us on our balcony. Horrible experience. Do not stay here.
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